GENERAL TERMS AND CONDITIONS (version 3.0)

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1 GENERAL TERMS AND CONDITIONS (version 3.0) OF: The private company with limited liability Global Data Collection Company BV, with its registered office in Rotterdam, and having its principal place of business in that city at the address of Conradstraat 18. hereinafter called: user Article 1 Definitions 1. The terms below are understood to have the following meaning in these general terms and conditions, unless explicitly specified otherwise. User: the user of the general terms and conditions. Commissioning party: the other party with respect to the user. Agreement: agreement regarding the provision of services. Article 2 General 1. These terms and conditions apply to any and all offers, quotations and agreements between the user and a commissioning party with respect to which the user has declared these terms and conditions to be applicable, such insofar as the parties have not explicitly deviated from these terms and conditions in writing. 2. The terms and conditions in hand also apply to all agreements with the user of which third parties are to be involved in the execution of the agreement. 3. Any deviations to these general terms and conditions will only be valid if these have been explicitly agreed upon in writing. 4. The applicability of any purchasing terms and/or terms of some other nature on the part of the commissioning party are explicitly rejected. 5. Should one or more of the provisions of these general terms and conditions prove to be void or be nullified, then all of the other provisions of these general terms and conditions will remain totally in effect. The user and the commissioning party are to then consult with one another in order to agree upon new provisions to replace the void and/or nullified provisions, in which the object and meaning of the original provision are to be taken into account, if and insofar as possible. Article 3 Offers and quotations 1. All offers are without prejudice and subject to contract, unless a term of acceptance is specified in the offer. 2. The quotations as proposed by the user are free of obligation; they are valid for a period of 30 days, unless specified otherwise. The user is only bound to the quotations if the acceptance on the

2 part of the other party is confirmed in writing within 30 days, unless otherwise specified. 3. The prices as specified in the offers and quotations referred to above are exclusive of VAT (if applicable) and any other government levies, as well as any expenses to be incurred within the scope of the agreement, including administration costs and costs of shipment, unless indicated otherwise. 4. The user is allowed, if and insofar the user deems such necessary for whatever reason, to call upon third parties within the scope of the work activities to be conducted for the commissioning party. 5. If the acceptance deviates (with respect to secondary aspects) from the offer incorporated in the quotation, then the user will not be bound to observe these. The agreement will then be concluded in non-conformity with this deviating acceptance, unless the user indicates otherwise. 6. A compound quotation does not obligate the user to carry out part of the commission for a corresponding part of the price indicated. 7. Offers and/or quotations do not automatically apply to future commissions. Article 4 Fulfilment of the agreement 1. The user is to fulfil the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship. Such on the grounds of the knowledge known at that time. 2. The user is allowed, if and insofar the User deems such necessary for whatever reason, to call upon third parties within the scope of the work activities to be conducted for the commissioning party. 3. The commissioning party is to see to the timely supply of all of the information that the User has indicated to be necessary, or of which the commissioning party should, in reason, understand that the information is necessary for the fulfilment of the agreement. If the information and data that is required for the fulfilment of the agreement are not timely supplied to the User, then the User has the right to postpone the fulfilment of the agreement and/or to charge the additional costs resulting from the delay to the commissioning party in accordance with the customary rates. 4. The User is not liable for damages, irrespective of their nature, because the user made use of incorrect and/or incomplete information that was provided by the commissioning party, unless the incorrectness or incompleteness should have been known to the user. 5. If the User is prevented due to non-attributable shortcomings to timely carry out its work activities or to do so in the manner as agreed upon, then the User will have the right to extend the term as agreed upon by a period corresponding to the duration of the non-attributable shortcoming, and/or to dissolve the agreement either completely or partially. Non-attributable shortcomings are understood to be circumstances outside our control and/or through no fault of ours, irrespective of their nature, such that compliance with the agreement can, in reason, no longer or no longer fully be expected of us, such as 6. The commissioning party indemnifies the user against any claims on the part of third parties who suffer damages further to the fulfilment of the agreement and that can be attributed to the commissioning party.

3 Article 5 Alterations to the agreement 1. If it is found during the fulfilment of the agreement that it is necessary to alter or supplement the work activities to be conducted in order to properly execute the agreement, then the parties will timely alter the agreement accordingly in mutual agreement. 2. If the parties agree that the agreement is to be altered or supplemented, then this may influence the time at which the realisation of the agreement is to be completed. The User is to inform the commissioning party as soon as possible if such is the case. 3. If the alteration of or the supplement to the agreement is to have financial and/or qualitative consequences, then the user will inform the commissioning party accordingly in advance. 4. In deviation to section 3, the user will not be entitled to charge additional costs if the alteration or supplement is the result of circumstances that can be attributed to the user. Article 6 Duration of the contract; term of implementation 1. The agreement between the user and a commissioning party is to be entered into for an indefinite period of time, unless the nature of the agreement deems otherwise or unless the parties have explicitly otherwise agreed in writing. 2. If a term has been agreed upon within the validity of the agreement with respect to the completion of certain work activities, then this term will not in any case be a firm date. The commissioning party will therefore declare the user in default in writing if the term of realisation is exceeded. Article 7 Payment 1. Payments are to be made within thirty days after the date of the invoice in a manner to be indicated by the user and in the currency in which the costs have been charged. The payment obligation will not be suspended further to objections regarding the amounts of the costs charged. 2. If the commissioning party is in default with respect to payment within the term of thirty days, then the commissioning party will be in default by operation of law. The Commissioning party will then owe interest in the amount of 1% per month, unless the statutory interest rate is higher, in which case the statutory interest rate will apply. The interest on the payable amount will be calculated starting from the date upon which the commissioning party is in default up until the time of full payment. 3. In the event of the liquidation, bankruptcy, attachment or moratorium of payments on the part of the commissioning party, any claims on the part of the user towards the commissioning party will become immediately due and payable. 4. With respect to any payments made by the commissioning party, the user has the right to have the payments go to first reduce the costs, to then reduce the opengevallen interest and finally to reduce the principal sum and the accrued interest. The user may refuse an offer to pay, without being in default as a result, if the commissioning party indicates a different order for the allocation of the payments.

4 The user may reject the full payment of the principal sum, if the opengevallen and accrued interest and costs are not paid as well. 5. Settlements on the part of the commissioning party with respect to any claims towards the user are ruled out, unless the user has confirmed in writing to agree to this. Article 8 Retention of title 1. All items supplied by the user, including software (if applicable) and electronic files, et cetera, will remain the property of the user until the commissioning party has observed all of the obligations pursuant to the agreements entered into with the user. 2. The commissioning party is not authorised to pledge or in any other way encumber the items that are included under the retention of title. 3. In the event that third parties seize the items supplied under retention of title, and/or wish to exercise or establish a right to these items, then the commissioning party is under the obligation to inform the user accordingly as soon as can reasonably be expected. 4. The commissioning party binds itself further to the retention of title to insure the items supplied and to keep the items insured against fire, damages due to explosion and/or water damage, as well as against theft and to immediately allow inspection of the policy upon request. 5. The items supplied by the user that fall under the retention of title further to that stated under section 1 of this article may only be resold within the scope of normal business operations and may never be used as a means of payment. 6. In the event that the user wishes to exercise its property rights as referred to in this article, then the commissioning party now for then grants unconditional and irrevocable permission to the user or to a third party to be designated by the user to enter any and all locations where the properties of the user can be found and to recollect these items. Article 9 Collection charges 1. If the commissioning party is in default with respect to the (timely) compliance with its obligations, then any and all reasonable costs for the purpose of obtaining payment outside the court will be at the expense of the commissioning party. The commissioning party will in any case owe collection charges in the event of a monetary claim. The collection charges will be calculated on the basis of the collection rates as recommended by the Netherlands Bar Association in collection cases. 2. If the user has incurred higher costs, which were reasonably necessary, then these too are eligible for compensation. 3. Any expenses reasonably incurred court costs or foreclosure costs are to also be at the expense of the commissioning party. Article 10 Investigation, complaints 1. Any complaints on the part of the commissioning party regarding the work activities to be

5 conducted are to be reported by the commissioning party to the user in writing within 8 days after discovery, yet not later than within 14 days after the realisation of the work activities concerned. The notice of default is to include an as detailed as possible description of the shortcoming, so that the user is able to adequately respond. 2. In the event that there are grounds for a complaint, then the user will again carry out the work activities as agreed upon, unless this has meanwhile become demonstrably pointless for the commissioning party. The commissioning party is to communicate this in writing if such is the case. 3. If it is no longer possible or no longer advisable to again carry out the work activities as agreed upon, then the user will only be liable within the limits of article 14. Article 11 Cancellation 1. Both parties can cancel the agreement in writing at any time. 2. If the commissioning party prematurely cancels the agreement, then the user will be entitled to compensation due to the resulting and demonstrable staffing loss, unless the grounds for the cancellation rest on facts and circumstances that can be attributed to the user. The commissioning party will furthermore then be bound to pay the (outstanding) invoices for the work activities that have been conducted up until that time. The preliminary results of the work activities conducted up until that time will therefore be made available to the commissioning party with reservation. 3. If the user prematurely cancels the agreement, then the user will see to the transfer to a third party of the work activities yet to be conducted, such in consultation with the commissioning party, unless the grounds for the cancellation rest on facts and circumstances that can be attributed to the commissioning party. 4. If the transfer of the work activities involves additional costs for the user, then these costs will be charged to the commissioning party. Article 12 Suspension and dissolution 1. The user is authorised to suspend the observance of the obligations or to dissolve the agreement, if: - the commissioning party fails to (completely) observe the obligations pursuant to the agreement. - following the conclusion of the agreement, the user obtains knowledge of circumstances that are good grounds to believe that the commissioning party will not fulfil its obligations. In the event that there are good grounds to fear that the commissioning party will observe the agreement only partially or not properly, then the suspension will only be allowed insofar as justified by the shortcoming. - the commissioning party was requested upon concluding the agreement to provide surety for the fulfilment of its obligations further to the agreement and said surety is lacking or is insufficient. 2. The user is furthermore authorised to dissolve the agreement (or have the agreement dissolved) if circumstances arise of a nature such that compliance with the agreement has become impossible or, according to the standards of reasonableness and fairness, can no longer be demanded, and/or if other circumstances arise of a nature such that the unaltered maintaining of the agreement

6 cannot reasonably be expected. 3. In the event of the dissolution of the agreement, then all financial claims on the part of the user towards the commissioning party will become payable on demand. If the user suspends compliance with the obligations, then any claims on the part of the user by operation of law or further to the agreement will remain intact. 4. The user will at all times have the right to claim compensation for damages. Article 13 Return of items made available 1. If the user has made items available to the commissioning party further to the realisation of the agreement, then the commissioning party is under the obligation to return all of the items in their original state and with no defects within 14 days. In the event that the commissioning party fails to observe this obligation, then any and all resulting costs will be at the expense of the commissioning party. 2. If the commissioning party for whatever reason remains in default with respect to the obligation referred to under 1 following a warning to that end, then the user has the right to recover any resulting damages and costs, including the costs of replacement, from the commissioning party. Article 14 Liability 1. Should the user prove to be liable, then the liability will be limited to that laid down in this provision. 2. In the event that the user is liable for direct loss, then the liability will be limited to a maximum of the amount to be paid out by the insurer of the user, that is to say up to twice the amount of the claim, that is to say the part of the commission to which the liability applies. The liability of the user with respect to direct loss will in any case be limited to a maximum of 4,500.- (In words: four thousand, five hundred Euro). 3. Contrary to that stated under 2 of this article, the liability is further limited to the fee regarding the last 6-month period in the case of a commission of which the duration exceeds six months. 4. Direct loss is solely understood to be: - the reasonable costs further to the determination of the cause and the extent of the damages, insofar as the determination concerns damages within the meaning of these terms and conditions; - any reasonable expenses incurred to have the inadequate performance of the user meet the specifications of the agreement, unless these cannot be attributed to the user; - reasonable costs incurred for the purpose of preventing or limiting damages, insofar as the commissioning party demonstrates that these costs have led to limiting direct loss as referred to in these general terms and conditions. 5. The user is not in any case liable for indirect damages, including consequential losses, loss of profit, lost savings and damages further to an interruption of operations.

7 6. The limitations with respect to liability for direct loss as incorporated in these terms and conditions do not apply if the damages are the result of intent or gross negligence on the part of the user or its subordinates. Article 15 Indemnification 1. The commissioning party indemnifies the user against any claims on the part of third parties concerning the intellectual property rights of materials or data supplied by the commissioning party that are to be used in the realisation of the agreement. 2. In the event that the commissioning party supplies information carriers, electronic files or software, et cetera, to the user, then the commissioning party guarantees that these information carriers, electronic files or software are free of viruses and defects. Article 16 Passing of risk 1. The risk of loss or damages with respect to the items that are the object of the agreement will pass to the commissioning party at the time that these are legally and/or actually supplied to the commissioning party and subsequently fall under the control of the commissioning party or third parties as designated by the commissioning party. Article 17 Circumstances beyond one s control 1. The parties are not bound to observe an obligation in the event that such is hindered as a result of a circumstance that cannot be attributed to fault or guilt, or in accordance with the law, a legal act or generally accepted practice. 2. Circumstances beyond one s control are understood to mean the following in these general terms and conditions, in addition to that stipulated by law and in case law on the subject, all external causes, either foreseen or unforeseen, upon which the user has no influence, yet that prevent the user from observing its obligations. Strikes at the company of the user are included as well. 3. The user may also appeal to circumstances beyond one s control if the circumstance that prevents (further) compliance comes about after the user should have met the obligations. 4. The parties may suspend the obligations further to the agreement for the duration of the period in which the circumstances beyond one s control continue. If this period exceeds two months, then both parties have the right to dissolve the agreement without any obligation to compensate for any damages on the part of the other party. 5. Insofar as the user has meanwhile partially met or can still meet the obligations pursuant to the agreement at the time that the circumstances beyond one s control come about, and independent value can be attached to the obligations observed or to be observed, the user will be entitled to charge these parts of the agreement separately. The commissioning party is under the obligation to pay such charges as if they concerned a separate agreement. Article 18 Confidentiality

8 1. Both parties are bound to observe secrecy with respect to all of the confidential information that they have obtained from one another or from some other source within the scope of the agreement. Information will be considered confidential if such is communicated by the other party or if such is evident from the nature of the information. 2. If, based on a statutory provision or a court decision, the user is bound to supply confidential information to a third party as indicated by law or the competent court, and the user cannot appeal in this respect to a legal right to refuse or to a right to refuse as recognised and permitted by the competent court, then the user will not be obligated to compensate for any damages that may occur and the other party will not have any grounds upon which to dissolve the agreement. Article 19 Take-over of staff 1. For the duration of the agreement, as well as for the duration of one year after the agreement ends, the commissioning party, will not in any manner employ or put to work in some other way, any employees of the user or of companies that the user called upon for the purpose of realising this agreement and who are (were) involved in the realisation of the agreement, except after concluding business consultations with the user. Article 20 Disputes 1. The court in the business location of the user is solely authorised to take cognisance of any disputes, unless the sub-district court has jurisdiction. The user will nevertheless have the right to refer the dispute to the court that has jurisdiction according to the law. 2. The parties will not appeal to the court until they have made every effort to settle the dispute in mutual consultation. Article 21 Applicable law 1. Any and all agreements between the user and the commissioning party are subject to Dutch law. Article 22 Modification and location of the terms and conditions The version as valid at the time of the conclusion of the agreement will apply.

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