The Journey to IT as a Service

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1 The Journey to IT as a Service Paul Chapman Vice President, IT Global Infrastructure and Cloud Operations 2013 VMware Inc. All rights reserved

2 The decision is not whether to go on the journey to ITaaS It s really about how to get there as quickly as possible 2

3 Why Should IT Care? Status quo between business and IT challenged/removed by option to use external Cloud providers LOB and developers bypassing IT entirely External providers challenging IT with on-demand services, innovative business models Struggling to keep up with demand for new services Maintaining the status quo of IT is exhausting personnel 4

4 Why Should IT Care? Service Broker True differentiation of an IT organization is its *intimacy* with its own business 5

5 Today s IT Mandate: Accelerate the Journey to ITaaS First mover advantage IT at the speed of business Fundamentally lower costs Delight business IT as an innovation center, not a roadblock 6

6 Are We Prepared to Support This Mandate? Thinking, behaving, operating like a SaaS company? New levels of automation? New levels of self-service a zero touch customer-centric, on-demand world? A ticketless world? Demand management is drastically changing? The phone should never ring we need to know before our customers know; proactive vs. reactive before being predictive Levels of agility and responsiveness measured in seconds/minutes not hours/days Adopting the mindset of a service-oriented and change-responsive organization A tomorrow where IT does not buy and operate technology but buys and brokers services? Some traditional IT roles shrink dramatically, human middleware disappears, new business engagement, communication, service broker, and business intelligence roles are needed? IT roles become more meaningful? Understand the transition is evolutionary and make step-wise, evolutionary changes to get there Survival for IT requires thought leadership, pioneering, innovation 7

7 The Old Operational Model Change is risk Organizational silos Manual Processes to Make things repeatable Mitigate human error at each step Results Slow, expensive ITIL + run books 8

8 The New Operational Model Change is opportunity Change is the steady state Automated Repeatable by definition Reduced human error/risk Results Faster and more reliable New IT processes Refactored business interactions Operational speed and dexterity to always say Yes 9

9 The Consumerization of Enterprise IT Instant gratification Consumer devices, any time, any place 4 generations of consumer expectations - Digital natives vs. digital immigrants 10

10 Measuring Business Value Efficiency Agility Control Reduce IT costs CAPEX and OPEX through more efficient utilization of hardware and human resources Leverage flexible infrastructure and automation to speed delivery of new services to the business and its customers Ensure data and application security, compliance, availability, recoverability, and performance 11

11 IT SDDC CAaMP Provisioning ~85% reduction in average provisioning time! Reduced costs by 40% Predictable development and test environments provisioned Self-service catalog and approval workflow for requesting infrastructure and applications services Fully configured infrastructure and application ecosystem 36 hours end-end fully configured 30+ application services (ERP, middleware, IDM, data, portals, etc.) 12

12 End-User Computing 360 using VMware Horizon Suite 17K Users 75 Apps SSO 2+ Devices/ Employee Data ~ 1.2TB 75+ Apps Multiple computers 13

13 Its not just about cloud computing, software-defined networks, or virtualizing your data center This misses the point. 14

14 Its really about a successful transition of our IT organization and its mission 15

15 Radically Changing Our Thinking We know that success requires running IT like a business, continued organizational transformation, and new global service-delivery processes and methods But how do we push our thinking even further a continued re-imagining of the future? 16

16 17 Change is Constant

17 We are part of a growing movement of forward-thinking IT executives. that want to deliver IT as a Service 18 l

18 IT Alignment with Key VMware GTM strategies Multiple VBC presentations Thought leadership on LinkedIn (CXO corner), Twitter, and Facebook RADIO 3 * Booths VMworld San Francisco 5 approved Sessions VMworld Barcelona 4 approved sessions EMC/VMware CIO Connect Atlanta and Las Vegas Part of GTM Field Enablement messaging team 19

19 The Journey to IT as a Service VMware, Inc Hillview Ave Palo Alto, CA Tel: or Fax:

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