GLOBAL DOCUMENT SOLUTION PROVIDER EASY FAST COMPETENCE CORPORATE PRESENTATION

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1 GLOBAL DOCUMENT SOLUTION PROVIDER EASY FAST COMPETENCE CORPORATE PRESENTATION

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3 Easy Fast Competence INDEX INTRODUCTION PAG 3 HISTORY PAG 4 NUMBERS PAG 5 WHO WE ARE PAG 6 MISSION PAG 7 STRATEGY PAG 8 CDA / MANAGER VALUE PROPOSITION SOLUTION / PRODUCTS GROUP COMMERCIAL PARTNER FACILITIES PAG 9 PAG 12 PAG 14 PAG 16 PAG 22 PAG 23

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5 INTRODUCTION MAURO RICCI CEO E-SERVIZI S.P.A. Companies are required to constantly improve their performance, sometimes with an impact on their profit. Globalization means getting quickly adapted to this transformation, which results in a crack between winners and loosers. Companies should start to consider the crisis as an opportunity, improving and adapting their strategies. Our hardware and software platforms are not the solution, but if they re strategically integrated and utilized, they can become a tool for improving efficiency and productiviy, open new markets and serving new customers. CORPORATE PRESENTATION 3

6 HISTORY NOTA BENE SRL IS FOUNDED IN ROME, STRICTLY CONNECTED WITH BRAND XEROX KONICA MINOLTA ACQUIRES COPYITALIA BUYS THE MAJORITY OF AMG SYSTEM SRL E-SERVIZI BECOMES A SPA AND ACQUIRES NOTA BENE E-SERVIZI IS FOUNDED E-SERVIZI GETS TO MILAN BUYING STAKES OF INNOVATION SRL BUYS THE MAJORITY OF LOGATEK CAPITAL INCREASE TO 1,4 MLN EURO AND BUYS STAKES OF DYNAGO SOLUTIONS MARKETING & COMMUNICATION BECOME STRATEGIC ASSETS XEROX PLATINUM PARTNER PROJECT CUSTOMER CENTER COMPANY ALLIANCE PROGRAM PROJECT CRM PROJECT GO TO MARKET PROJECT IT BUSINESS PARTNER 4 CORPORATE PRESENTATION

7 NUMBERS 95 EMPLOYEES AND CONSULTANTS, WITH 50 MORE PEOPLE EMPLOYED IN SPIN-OFFS 700 TONS OF PAPER MOVED EVERY YEAR 460 DEMONSTRATIONS ORGANIZED EVERY YEAR AT ROME AND MILAN DEMO CENTERS PRINTERS INSTALLED ORDERS MANAGED / EVERY YEAR ALL CUSTOMERS CORPORATE PRESENTATION 5

8 WHO WE ARE E-Servizi SpA, Global Document Solutions Provider, was born in the 1991 in Rome with the name Nota Bene Srl. Today is one of the main Italian and European partner of Xerox, as well as member of the Xerox Platinum Partner network. Specialized in Office and Graphic Arts printing equipment, technical support on hardware and software and training about products, with pluriannual investments in acquisitions and partecipations in the office automation and document management context, E-Servizi SpA is confirmed ad a true Global Solution Provider, enable to face all the document solutions needs. Specialized in the treatment of the document in all its forms, E-Servizi SpA is one of the leading organizations in the market of innovation and advanced technology. The mission of the Company, specialized in the implementation of Document Management solutions, is to establish solid partnerships with its customers to help them to find the best way to work. The goal is to reach the leadership in communication technologies, in products and document services, which improve work processes by increasing their business results, including a great attention to the balance between individuals, society and the environment. One of the main secrets of success of E-Servizi SpA lies in the efforts in the training of its employees, in the Development and Research of new applications and products. This is due to significant annual investments amounting to 5% of the turnover. At the base of good results, there are a continuous innovation, a dynamic development model, and a positioning of the Company from SW and HW technology provider to Global Document Solution Provider. The organization of E-Servizi SpA provides an adequate response to all processes of Document Management by both insourcing and outsourcing the processes that impact productivity and operational efficiency within the organizations. The goal of E-Servizi SpA is to work closely to the customer in a collaborative way, in order to identify precisely the needs. So that, it can offer complete solutions increasing our customers business. 6 CORPORATE PRESENTATION

9 MISSION BUSINESS DEVELOPMENT, SUSTAINABILITY, SERVICES WE WORK TOGETHER WITH CUSTOMERS MANAGING THEIR INFORMATION ASSETS WE SUPPORT THE CUSTOMER ALONG HIS DAILY BUSINESS WE GUARANTEE SAVINGS BY REDUCING AND MONITORING COSTS OF IT INFRASTRUCTURES WE GUARANTEE THE SAFETY OF SENSIBLE DATA WE RUN A SUSTAINABLE AND ENVIRONMENTALLY-FRIENDLY BUSINESS MODEL WE INTEGRATE DOCUMENT MANAGEMENT AND VALUE-ADDED SERVICES CORPORATE PRESENTATION 7

10 STRATEGY ORGANIC GROWTH AND BUSINESS MERGE TARGETED ACQUISITIONS AND STRATEGIC PARTICIPATIONS IN MULTIBRAND RESELLERS ACROSS THE ITALIAN INDUSTRY ACQUISITION, OPTIMIZATION AND VALORIZATION OF LARGE INSTALLED BASES CONTINUOUS INVESTMENTS IN ICT INFRASTRUCTURES IN ORDER TO SUPPORT BUSINESS VALUE ADDED STRATEGIC PARTNESHIP IN COMPLEMENTARY BUSINESS CUSTOMER CENTRIC COMPANY IMPLEMENTATION 8 CORPORATE PRESENTATION

11 CDA MANAGEMENT TEAM MAURO RICCI CEO Today companies are required to continuously improve performance, sometimes sacrificing their profits. Globalization requires a continuous adaptation, resulting in a increasingly split between winners and losers. Companies should therefore begin to look at the crisis as an opportunity, improving or adapting their strategies. MASSIMILIANO FASTELLI MANAGING DIRECTOR The new organization will allow us to follow all markets with the appropriate skills and structure and with the right commitment, allowing us to take quickly the appropriate decisions thanks to the flat organization chart in a dynamic market. FRANCESCO CELLAMARE MANAGING DIRECTOR We do not do it because we practiced not to say I, but simply because we do not think in terms of I, but of us, in the view of the team. That s what creates trust and makes possible to work for processing our marketing strategies and offer the best solutions. LUCIANO PASQUALI MANAGING We will do everything to return the trust of our customers. Our Mission is to provide technical service in the best and competitive way, thanks to continuous evolution. CORPORATE PRESENTATION 9

12 MANAGER SALES MANAGEMENT TEAM MAURO RICCI PRESIDENT OF BOARD OF DIRECTORS Today companies are required to continuously improve performance, sometimes sacrificing their profits. Globalization requires a continuous adaptation, resulting in a increasingly split between winners and losers. Companies should therefore begin to look at the crisis as an opportunity, improving or adapting their strategies. MASSIMILIANO FASTELLI DELEGATE DIRECTOR Data from e-commerce show a very positive trend with forecast growth of 20% year on year. Gaining a significant segment of the retail market, thanks to a wider use of Internet among consumers and companies. For this reasons, E-Services could not miss in this business. FRANCESCO CELLAMARE DELEGATE DIRECTOR We do not do it because we practiced not to say I, but simply because we do not think in terms of I, but of us, in the view of the team. That s what creates trust and makes possible to work for processing our marketing strategies and offer the best solutions. LUCIANO PASQUALI DIRECTOR We will do everything to return the trust of our customers. Our Mission is to provide technical service in the best and competitive way, thanks to continuous evolution. 10 CORPORATE PRESENTATION

13 MANAGER SALES MANAGEMENT TEAM FRANCESCO MASCOLO SALES MANAGER / BU LARGE ACCOUNT We always offer state-of the-art solutions for every needs. We re convinced that inside a product or a service, no matter if it s production printing or wide format, Quality is not just a technical issue but the practical advantage for our customer ETTORE SANGERMANO SALES MANAGER / BU ISO E ICT We conceive partnership as a key issue. Our experience in IT and printing software platforms allow us to offer consulting and integration across multiproduct and multibrand environments DOMENICO BIANCHI SALES MANAGER / BU SMALL-MEDIUM BUSINESS We ve worked out a Customer-centric business model. Our care for the customer and the environment allow us to offer solutions and consumables for every office needs, while reducing management costs CORPORATE PRESENTATION 11

14 VALUE PROPOSITION ONGOING SELLING CYCLE n E-MPS MYWAY CRM POST SALE CRM CUSTOMER ACQUISITION E-CMS a CROSSMEDIA E-MPS E-IMPRESA MYWAY CRM CUSTOMER MANAGEMENT SAAS E-SERVIZI SPA ASSESSMENT CRM E-MPS c AND LOGISTICS ORDER ENTRY OFFER CRM CRM t MYWAY MYWAY E-IMPRESA INTRANET osc (ongoing selling cycle) o Allocation Contact Team Influence Order Next i Thanks to a consultant approach, specialized in processes management, business organization and highly qualified staff, all the activities, from the preventive analysis to the following implementation of the projects, aim firstly to generate, for the customers or for the partner, competitive advantages, the reduction of costs and a surprise effect on the competitors, understanding the signs of change in the market, in order to identify and meet in advance the target customers needs. The study: Analytical, Strategic and Operative is regarded as an essential element from which it is possible to develop strategies that are able to solve the existing problems, maximizing the return on investment and reducing costs up to 30%. Thanks to its know-how, E-Servizi represents an added value to the client and partners organizations in a dynamic and in continuous changing market. * * averaged value of the implemented projects by E-Servizi S.p.A. 12 CORPORATE PRESENTATION

15 VALUE PROPOSITION E-CLOUD SEE THE INFORMATIVE VIDEO ON: In the digital innovation era, the amount of available data multiplies more and more: mobile devices, social platforms, sensors (including biometrics) produce a huge amount of data that can be transformed into knowledge and, therefore, in business decisions. In addiction to these data, there is company s information: market analysis, feasibility studies, the launch of new products/services, etc. A key factor is often the proper management of the lifecycle of all these data, structured and unstructured: to have the right information at the right moment could be a competitive advantage and it could create value. E-Cloud is a SaaS solution of E-Servizi SpA and a powerful tool of document storage and management. It is based on the Big Data technology, which is a secure corporate repository, also in a mobile form. It is based also on a tool for the aggregation of heterogeneous data, including non-structured, through free-text searches on the indexed content, in order to perform analysis and to cross data for an optimal and efficient governance of the corporate information assets. CORPORATE PRESENTATION 13

16 SOLUTIONS ECLOUD Document management system based on big Data technology to handle large volumes of data. WSCPRINTER E-MPS E-CMS CROSSMEDIA CRM CONNECTKEY System for the management of the press center, Ecommerce web store and content management. MPS Monitor remote monitoring system and Integrated Management of Data Information about Printing devices (printers and multifunction). Content Management System to manage the content of a web site. The main goal is to simplify the management The platform offers a complete service : from the creation of material as personalized , web pages and printing products. A simple and immediate software used for the management of leads and the acquisition of new clients. The Connectkey controller enables advanced solutions for management of complex workflows. 14 CORPORATE PRESENTATION

17 PRODUCTS PRINTERS / WHITE DIGITAL The wide range of office printing systems ensures a proper solution for every need. MULTIFUNCTION PRINTING SOLID-INK PRINTING PRODUTION PRINTING WIDE FORMAT PRINTING FINISHING CONSUMABLES Multifunction printers offer flexibility and advanced features for copy, print, scan and fax. Solid ink is the result of an innovative and renowned color printing technology, that is offered only by Xerox. black/white and color printers, they ensure productivity, reliability and quality with a rapid return on investment. Advanced solutions for special applications of wide format, they provide the right balance between investment and profitability. Advanced technologies for finishing and document treatment, solutions to achieve more work at lower costs and in shorter times. Your business needs of consumables and office supplies such as paper, toner cartridges and other printing supplies. CORPORATE PRESENTATION 15

18 GROUP E-SERVIZI S.P.A E-Servizi SpA is Xerox partner and one of the main Italian resellers of printing and document management technology and service. E-Servizi has a long-term experience in office and graphic arts printing equipment, as well as technical support and training. E-Servizi SpA has ISO 9001:2008 certification by Bureau Veritas Italia SpA, for the supply and rental of office equipment and consumables. CUSTOMERS FAO, American Express, Salini, Provincia di Firenze, Alma Viva, Ministero Difesa, ANAS, Supermercati Emme+, SIS, Vitrociset, Banca D Italia, Fondazione Empam, Consiglio Regionale del Lazio, Alenia, ATAC, Bulgari. FIND MORE INFORMATION ON-LINE AND ON THE NEW E-COMMERCE WEBSITE shop.eservizi.it 16 CORPORATE PRESENTATION

19 GROUP IT BUSINESS PARTNER Thanks to a long experience in the sector and significant investments in systems and resources, E-Servizi S.p.A. opens the channel of structured partnerships with IT companies, with the purpose of a strong and widespread expansion. These companies manage critical information of their customers and they are defined Business Partner IT. This is an additional strategic channel and it aims to increase the aggregate sales of hardware and solutions for the prospect customers. The Business Partners program is developed to provide marketing and sales, training and service support to partners. As consequence, it aims to expand their business and to increase their profits in a highly competitive market, where growth is reached not only by the possibility of purchase at favorable conditions, but also by the opportunity to change vision and strategy. E-Servizi SpA intends to share with its Partners these elements, which are the beginning of a transformation process that we have already faced and we are still facing every day. CORPORATE PRESENTATION 17

20 GROUP AMG SYSTEM SRL Founded in 1987 as Assitec srl, AMG System is focused on selling mechanical, electronic, digital and repro machinery. Today the company is specialized in selling and servicing Ricoh solutions, as well as providing technical support. AMG System is certified ISO 9001:2008. CUSTOMERS Consiglio Nazionale delle Ricerche, Università degli Studi di Roma, Ministero di Grazia e Giustizia, Prefettura di Roma, Ministero dei Trasporti, Comune di Roma, Northrop Grumman Italia SpA, Ambasciata Australiana, Ambasciata Cinese, Ambasciata Tailandese, Televisione Tedesca, Mitsukoshi SpA., Acqua Pia Antica Marcia, Gruppo Caltagirone. MISSION Being a leading player among small and medium companies, as well as large enterpises, with software and hardware analysis, in order to bring value to office and production printing environments. SERVICES Pre and post-sales analysis and support TeamViewer platform for remote control and web-based technical support Delivery, installation and configuration of platforms Training of operators Technical support contracts On-demand services to face the last-minute requirements, including short and long-run printing and finishing services 18 CORPORATE PRESENTATION

21 GROUP LOGATEK SRL Logatek srl is focused on sales and technical support of office machinery, accessories, copers, multifunction printers and PC. The main brands are Konica-Minolta, Canon, Ricoh, HP, IBM, Epson and other leading brands. Logatek offers its customers a wide range of innovative and reliable products. It has the ISO 9001:2008 Certification for the sale of office printers, spare parts and accessories CUSTOMERS Camera di Commercio di Roma, Cementir, Istituto Nazionale di Geofisica, Stato Maggiore Della Difesa. STRATEGY To offer a wide range of innovative, functional, high quality and technological reliability to customers. To create stable and lasting relationships, based not only professional but also on trust, that allows us to be perceived by customers as partners. MISSION To create value by sharing innovation with present and new customers, trying to remain an innovative company, enable to face challenges and difficulties thanks to a solid ground and the quality of people. PRODUCTS High-volume monochrome and colour printers Monochrome and colour copiers Wide format printers and scanners Laser printers Integrated solutions SERVICE Technical support CORPORATE PRESENTATION 19

22 GROUP DYNAGO SOLUTIONS SRL Dynago Solutions srl is the consulting company focused on the management and re-organization of companies business and marketing operations. The team includes well-known executives and consultants with national and International experience, as well as leading partners. All the services, from pre-analysis to project management, bring customers additional competitive advantage and cost-savings. With a surprise effect on competitors, understanding the changing signals in the market and identifying in advance the target customer s needs. CUSTOMERS Confimprese Roma Sud/Est e Provincia, Misura Emme SpA, Mondi Paper Sales Italia, Viaggi nel Mondo. MISSION Dynago works in close touch with its customers, as a partner, in order to identify the needs, optimize the investments and strategies to increase the business, improve profitability and reduce costs. PRODUCTS Cross Media platform Crowd platform Crowd Intelligent / Crowd Knowledge Sharing / Crowd Support E-web platform CRM / CMS / E-Commerce/ E-Procurement Archiving and support Platform Integrate Logistic Platform Interactive Digital Signage Platform Web 2.0 Print Platform: Photo-album Customers Print on-demand 20 CORPORATE PRESENTATION

23 GROUP INNOVATION SRL Innovation Srl is built on the innovative idea of two former Xerox executives, Carlo Bernardinelli and Luca Ziliani, with the participation of eservizi. The company serves Milano and surrounding areas, Italy s richest and most important economic region. CUSTOMERS InterContinental Hotels Group, City of Rochester, NY, British Telecom, Poltrone Frau. STRATEGY Thanks to the long-term experience in the printing industry, Innovation offers its customers a wide range of consulting and integration services, including fully-managed print services, managed document servies, business intelligence and custom solutions. MISSION Through the managed print services, Innovation s customers get additional visibility and a full control on the expenses. This allow them to re-allocate their budget to innovative and rewarding projects. PRODUCTS Multifunction printers Printers Copiers Scanner Software platforms SERVICE Xerox managed print services Operational or global rental services Technical support Installation, analysis, logistics CORPORATE PRESENTATION 21

24 COMMERCIAL PARTNER XEROX Machinery and software for office and production printing EPSON Wide format printers and proofing equipments TOSINGRAF Print finishing solutions BOMPAN-MIMAKI Wide format printers for display graphics FUJITSU Machinery and software for office and production printing LENOVO Hardware IBM Hardware KIP High-performance wide format printers ZUND Digital cutting systems INX DIGITAL SAKATA GROUP High-performance inkjet inks NEOLT Graphic and industrial inkjet printers MONDI Production and paper supply HP Soho and wide format system DUPLO Finishing printing solutions WSCPRINTER Platform for the integrate management of a print centre 22 CORPORATE PRESENTATION

25 FACILITIES ROME DEMO CENTER Via Alberto Ascari Roma (RM) ADMINISTRATION Via Alberto Ascari Roma (RM) MARKETING Via Alberto Ascari Roma (RM) Via IV Novembre Mariano C.se (CO) MILAN DEMO CENTER Via Vesuvio 1/B Nova Milanese (MI) SALES P.zza IV novembre Milano (MI) SALES Via Alberto Ascari Roma (RM) TECHNICAL SUPPORT Via Raffaele Battistini Roma (RM) CORPORATE PRESENTATION 23

26 2008 Best performance Ge Capital Solution 2010 SMAU ICT innovation awards for the category Advanced ICT Systems 2012 Loyalty Event Xerox 2013 Consistent performance Excellence 2015 Xerox Platinum Partner the only in Italy Every Year Best performance Xerox Mondi Best ColorCopy Reseller

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28 E-Servizi S.p.A. Via Alberto Ascari Roma (RM) Italia T F / shop.eservizi.it

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