The TORI project: 19 March 2013 Sari-Anne Hannula, Project Manager VM JulkICT function

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1 The TORI project: bringing together domainindependent government ICT tasks 19 March 2013 Sari-Anne Hannula, Project Manager VM JulkICT function

2 Government Programme Background > all functions of the State ICT service centres that are not restricted to a given domain will be brought together Cabinet Committee on Economic Policy 6 Mar 2012 > preparation will include not only service centres but domain-independent ICT tasks at agencies too 26 Nov 2012 > service compilation will begin in Feb 2013 > the service centre will be organised as a special agency The Act on Information Management Governance in Public Administration provides for the use of shared services Project operating period: 7 May Dec

3 ICT challenges in public administration Rapid changes in the operating environment Silo-based operating model Fixed cost structures Economies of scale 3

4 Domain-independent ICT in central government More than 1,000 people perform domain-independent tasks in central government There are about 90,000 service users in all TORI expenditure for the entire central government amounted to about EUR 350 million in 2012 (cf. govt ICT expenditure in 2011: EUR 892 million) Nearly 100 independent units 4

5 Objectives of the TORI project Centralising all domain-independent ICT tasks from State ICT service centres and agencies at a single service centre Achieving overall savings and advantages in central government Securing the reliability and availability of services during the transition Complying with good government HR policy Producing or organising domain-independent ICT services for central government 5

6 Definition of TORI TORI = domain-independent government ICT services Domain-independent government ICT services are services the providing or organising of which does not require significant domain-specific or sector-specific expertise and which are based on commonly available hardware and software solutions and technologi Customer-specific customisation of services and solutions does not make them domain-specific Domain-independent ICT services are provided in compliance with high preparedness and data security requirements (TUVE) at several levels of availability with several different periods of service

7 TORI service map 1. Terminal device and user support services 2. Communication services 3. Telecommunication services 4. Server room and user service 5. Office applications 6. Project and expert services (related to TORI services) 7. Other services

8 Service centre operating principles and service delivery value chain Subcontractors Service centre Customers External Service provider 1 Service provider 2 Service provider n Internal Service provider 1 Outsourced services Own service production Customer services integration Customer: 1 Customer: 2 Customer: 3 Customer: n Service provider n 8

9 Service production in current situation TORI roadmap Service production at transition stage PVJJK DOMAIN-SPECIFIC SERVICES NETWORK SERVICES DOMAIN-INDEPENDENT HALTIK PVJJK DOMAIN-SPECIFIC SERVICES ERVE / STUVE NETWORK SERVICES HALTIK DOMAIN-SPECIFIC SERVICES TORI SERVICE CENTRE DOMAIN-SPECIFIC DOMAIN-INDEPENDENT HALTIK TORI AHTI TORI PVJJK TORI VIP TORI AHTI DOMAIN-SPECIFIC AHTI DOMAIN-INDEPENDENT OTTK DOMAIN-SPECIFIC OTTK DOMAIN-INDEPENDENT VIP, other service centres and units OTTK TORI OTHER TORI AHTI DOMAIN-SPECIFIC SERVICES ORK DOMAIN-SPECIFIC SERVICES OTHER DOMAIN-SPECIFIC OTHER DOMAIN SERVICES 9

10 Developement of Skills Support Services in Common Common set of tools and support systems Supplier management and procurement optimization Unified development of process Uniform service development TORI structure Customer relationship management OPTIMISED SERVICE PRODUCTION 1st-level user support Local support Mon Fri 8 16 Mon Fri / 7 TUVE M F 8 16 TUVE 7 21 TUVE 24 / 7 Terminal device services Mon Fri 8 16 Mon Fri / 7 TUVE M F 8 16 TUVE 7 21 TUVE 24 / 7 TUVE telecom services (STUVE Oy) User services 9x.x% 9x.x% 99.xx% TUVE 9x.x% TUVE 9x.x% TUVE 99.xx% Telecommunication services TUVE = high-level preparedness and data security service Other telecom services 10

11 OVERALL TIMETABLE

12 TORI: basic approaches to data security and preparedness Domain-independent services will be centralised at a service centre in so that cost savings will be achieved but operating reliability will not be compromised Central government domain-independent ICT tasks cover the basic, elevated and high levels of data security and preparedness The ICT tasks will be centralised at the service centre observing the principles of business transfer The undisrupted continuity of services will be ensured in the centralisation process while noting the other duties of the service centres and agencies being relocated The completion of the security network project will be taken into account in the relocating of functions 12

13 TORI: data security and preparedness aspects of service production and processes ICT tasks that are critical for national security will be retained under government control and principally managed as the government s own functions The service centre will acquire the necessary network services for the security network from Suomen Turvallisuusverkko Oy Central government customer processes related to domain-independent services will be revised and homogenised to support the new operating model The service centre will develop consistent and efficient operating processes All of the services of the TORI service centre will be productised 13

14 TORI: data security and preparedness audits A data security management system will be created for the service centre, and certificates from competent authorities regarding the implementation of data security requirements will be obtained for its services An independent evaluation will be commissioned for the TORI project and repeated at regular intervals until the end of the project 14

15 TORI: data security and preparedness goals and requirements Centralising ICT services at a single service centre enables efficient development and maintenance of technological data security What is required: Data security administration, instructions, management, robust overall architecture and architecture implementation, expertise, technology, surveillance, reporting, continuity management, reactions to deviations, risk management 15

16 Contact information TORI project, Ministry of Finance, JulkICT function Project management Project Manager Sari-Anne Hannula tel Jukka Mäkipää tel Kari Pessi tel

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