Business Program Projects

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1 Handbook of Program Feedback Loops.xlsm Cover cover Handbook of Program Feedback Loops Program: DEMO v.0.9.demo Busness Program Projects Program name DEMO Program No Program Sponsor <Customer Sponsor> Program Manager <Program Manager> Customer <Customer> Approval Date 10/21/2012 Complexty Category Sze <Complexty> <Category> <Sze> Status Date of status Approval date of status <Status> <Date of Status> <Approval date of status> 2012 by Gottfred Rudorfer, demonstraton-verson of the Handbook of Program Feedback Loops. Page 1 of 12

2 Handbook of Program Feedback Loops.xlsm Table of Contens toc Table of contents Program: DEMO Method Sheet Requ. for program? Seclecton Prnt 1 Cover Cover R x x 2 Table of Contens Table of Contens R x x 3 Top-down Prg. Status Top-down Prg. Status R x x 4 Bottom-up Prg. Status Bottom-up Prg. Status R x x 5 Tmesheet raw data Tmesheet raw data R x - 6 Estmate to complete Estmate to complete R x x 7 Rollng plan Rollng plan R x x 8 Traffc Lght report Traffc Lght report R x x 9 Scoreboard Rsken und Changen R x x 10 Erläuterung Rsken + Chancen R x x 11 Detalbewertung Rsken R x x 12 Detalbewertung Chancen R x x R: Requred O: Optonal -: not applcable Other references 1 Homepage Gottfred Rudorfer 2 Homepage CA Technologes 3 Page 2 of 12

3 Handbook of Program Feedback Loops.xlsm Top-down Prg. Status topdownpgs Top-down Program Status Program: DEMO CUSTOMER "DEMO" IMPLEMENTATION PROGRAM PROGRAM STATUS DATE: 12/16/2011 Update Top down status weekly! Draft Plannng as of Sept 2011 Software Project 09/11 10/11 11/11 12/11 01/12 02/12 03/12 04/12 05/12 06/12 07/12 08/12 09/12 10/12 11/12 12/12 Days Tenant1 Incdent Management Tenant2 Incdent Management SaaS Env Interfaces CA Servce Desk Manager based SaaS Env Reportng Tenant1 Problem Management Tenant2 Problem Management Tenant2 Change Management Tenant3 Incdent Management Tenant3 Change Management Tenant3 CMDB Tenant 4 Incdent Management Tenant 4 Problem Management Tenant 5 Incdent Management Planned Total days Planned Accumulated days Planned avg. heads Actuals untl and Estmates stated n SOWs Software Project 09/11 10/11 11/11 12/11 01/12 02/12 03/12 04/12 05/12 06/12 07/12 08/12 09/12 10/12 11/12 12/12 Days CA Servce Desk Manager based Actual avg. Heads Actual Accumulated days Actual Total days Tenant1 Incdent Management Tenant2 Incdent Management SaaS Env Interfaces SaaS Env Reportng Tenant1 Problem Management Tenant2 Problem Management Tenant2 Change Management Tenant3 Incdent Management Tenant3 Change Management Tenant3 CMDB Tenant 4 Incdent Management Tenant 4 Incdent Management Tenant 5 Incdent Management Total Total Page 3 of 12

4 Handbook of Program Feedback Loops.xlsm TandMstatus Bottom-up Prg. Status Bottom-up Program Status Program: DEMO CUSTOMER "DEMO" IMPLEMENTATION PROGRAM PROGRAM STATUS DATE: 12/16/2011 Update T&M status weekly! PROGRAM WORK PER RESOURCE NAME Resource Name Worked hours Rate per hour Role Offshore Consultant Offshore Consultant Assocate Consultant Assocate Consultant Sr Consultant Sr Consultant Sr Consultant Sr Consultant Archtect Archtect Project Manager Project Manager Assocate Consultant Assocate Consultant Archtect Archtect Sr Consultant Sr Consultant Offshore Consultant Offshore Consultant Offshore Consultant Offshore Consultant Sr Consultant Sr Consultant Archtect Archtect Checksum over Roles Checksum over Projects hours hours PROGRAM WORK PER ROLE Actual hrs. Aval. Days Aval. hrs. Total hrs. SOW Base hrs. CR hrs. Sum Sr Consultant Archtect Offshore Consultant Assocate Consultant Consultant Project Manager PROGRAM FINANCIALS PER ROLE Program Revenue Month Actual Aval Total SOW Base CR Month Sum Hrl. Rate Sr Consultant Archtect Offshore Consultant Assocate Consultant Consultant Project Manager PROJECTS Project TM1 Tenant1 Incdent Management Project revenue Month Actual hrs. Aval. Days Aval. hrs. Total hrs. SOW Base hrs. CR hrs. CV Month Sum Sr Consultant Archtect Offshore Consultant Assocate Consultant Project Manager Project TM2 Tenant2 Incdent Management Project revenue Month Actual hours Aval. Days Aval. Hrs. Total SOW Base CR Month Sum Sr Consultant Archtect Offshore Consultant Assocate Consultant Project Manager Over tme add below further projects here Page 4 of 12

5 Handbook of Program Feedback Loops.xlsm Tmesheet raw data Tmesheet Tmesheet raw data Program: DEMO Enter tmesheet data weekly! Name Date Project Hours Month BllAmt Hrl Rate Role Hdden_Project+Role Hdden_Project_Month Offshore Consultant1 10/3/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/4/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/5/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/7/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/10/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/10/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/11/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/11/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/12/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/12/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/13/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/13/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/14/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/14/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/17/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/17/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/18/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/18/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/19/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/19/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/20/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/20/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/21/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/21/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/24/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 10/25/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 10/31/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/2/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/2/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/3/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/3/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/4/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/4/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/7/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/7/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/8/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/8/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/9/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/9/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/10/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/10/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/11/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/11/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/14/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/14/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/15/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/15/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/16/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/16/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/17/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/17/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/18/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/18/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/21/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/22/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/22/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/23/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/23/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/24/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/24/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/25/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/25/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/28/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/28/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/29/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/29/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 11/30/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 11/30/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/1/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 12/1/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/2/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant2 12/2/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/5/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/6/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/7/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/8/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/9/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/12/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/13/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/14/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/15/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Offshore Consultant1 12/16/2011 Tenant1 Incdent Management Offshore Consultant Tenant1 Incdent ManagementOffshore Tenant1 Consultant Incdent Management Page 5 of 12

6 Handbook of Program Feedback Loops.xlsm Estmate to complete ETC Project Estmate to Complete Program: DEMO Update estmate to complete for each project weekly! Status for Project Tenant1 Role Avalable MD Reman ng work planned Aval (+) MD / Overrun (-) MD Hrl. Rates Aval (+) Cost / Overrun (- ) Cost Project Manager Archtect Senor Consultant Assocate Consultant Offshore Delvery Project Plan Sum % -3.2% Role Estmated MD + CRs Actual Work planned Remanng work planned Project Manager Archtect Senor Consultant Assocate Consultant Offshore Delvery Sum Tmesheets / Actual work Role Estmated MD + CRs Actual work performe d Avalable MD Project Manager Archtect Senor Consultant Assocate Consultant Offshore Delvery Sum Page 6 of 12

7 Handbook of Program Feedback Loops.xlsm Rollng plan rollngplan Program: DEMO Rollng Plan Update rollng plan wth cutomer weekly! Calendar Week 48 Calendar Week 49 Project wthn Program Mon 11/28/2011 Tue 11/29/2011 Wed 11/30/2011 Thu 12/01/2011 Fr 12/02/2011 Mon 12/05/2011 Tue 12/06/2011 Wed 12/07/2011 Thu 12/08/2011 Fr 12/09/2011 Dev Env. QA Env. Free CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng CA Tenant2 Testng Prod Env. Producton Producton Producton Producton Producton Producton Producton Producton Producton Producton Project-TM1 Tenant1 CA Resource CA Archtect1 Project-TM1 Tenant1 Project-TM1 Tenant1 Project-TM1 Tenant1 Task(s) Expected Output / Delverable Customer SME CA Archtect1 CA Archtect2 Requrement specfcaton Functonal desgn for request for request and change and change managmeent management CA Archtect1 CA Archtect2 Requrement specfcaton for request and change management Project-TM2 Tenant2 CA Resource CA Sr Consultant1 CA Sr Consultant1 CA Sr Consultant1 Project-TM2 Tenant2 Task(s) CA Archtect1 CA Archtect2 Requrement specfcaton for request and change management CA Sr Consultant1 CA Offshore consultant1 CA Archtect1 CA Archtect2 Requrement specfcaton for request and change management Requrement Specfcaton Customer lead Archtect1 CA Archtect1 Revew requrement specfcaton Customer lead Archtect1 CA Archtect1 CA Archtect2 Requrement specfcaton sgnoff Customer lead Archtect1 CA Sr Consultant1 CA Sr Consultant1 CA Sr Consultant1 CA Sr Consultant1 CA Sr Consultant1 CA Sr Consultant1 Project-TM2 Tenant2 Expected Output / Delverable On-Ste Move to QA envronment. On-Ste Move to QA envronment. Documentaton updates and techncal testng to prepare for handover of QA Documentaton updates and techncal testng to prepare for handover of QA Remote Work Move to QA envronment. Documentaton updates and techncal testng to prepare for handover of QA UAT1 n Venna UAT1 n Venna Remote Remote Rework for UAT1 Rework for UAT1 Updatng Release Updatng Release documentaton and applyng documentaton and applyng changes to QA envronment changes to QA envronment Project-TM2 Tenant2 Project-TM3 Tenant3 Project-TM3 Tenant3 Project-TM3 Tenant3 Project-TM3 Tenant3 Customer SME CA Resource Task(s) Expected Output / Delverable Customer SME Page 7 of 12

8 Handbook of Program Feedback Loops.xlsm traffc_lght_report Program: DEMO Traffc Lght Report Update traffc lght report every month! Program As of December 2011 Expected program benefts Status Trend Avalablty of resources Prevent Incdents from happenng and to mnmze the Impact of Incdents that cannot be prevented. Roll Out capablty Integraton of Servce Desk wth external systems "A" and "B". Reduce Costs Base nfrastructure for the on-boardng of multple tenants on a sngle physcal system. Algned Planng Plannng algned to ntal program plan Faster and constant success Regular progress wth regard to requremnets of the busness. TLR_Y TLR_Y Projects Project Status Ongong Overall Status Schedule Budget Scope Resources Implement Incdent Management for Tenant3 Incdent Management Tenant 3 TLR_Y Implement Problem Management for Tenant2 Problem Management Tenant 2 Fnshed Overall Status Schedule Budget Scope Resources Implement Incdent Management for Tenant1 Incdent Management Tenant 1 New / Eval Implement Change Management for Tenant 1 Change Management Tenant 1 Overall Status Reportng categores Dmenson Project - Green Project - Amber Project - Red Schedule Next Mlestone and overall plans on track. Issues achevng next Mlestone and/or overall tmelne. Next mlestone and/or overall tmelne wll not be met. Budget Scope Resources Currently not n budget Currently wthn budget and/or overall budget and forecast to reman wll be exceeded by wthn budget. <5%. Scope and objectves are agreed wth all stakeholders and can be met. Dfferent understandng wthn stakeholder and/or objectves are n danger. Staffng s approprate Issues wth staffng. Currently not n budget and/or overall budget wll be exceeded by >5%. Scope/Objectves cannot be met currently. Cannot be executed wth current staffng. Page 8 of 12

9 W a h r s c h e n l c h k e t n % Überscht der Rsken Auswrkungen Scoreboard der Rsken und Chancen Überscht der Chancen Auswrkungen Auswrkungen Auswrkungen Rsken n roter Zone: 1 Chancen n grüner Zone: 1 Rsken n gelber Zone: 0 Chancen n gelber Zone: 0 Rsken n grüner Zone: 1 Chancen n roter Zone: 1 Gesamtanzahl von Rsken n Bewertung: 2 Gesamtanzahl der Chancen n Bewertung: 2 0 W a h r s c h e n l c h k e t n % Vgl PMBOK 5th edton, page 329

10 Erläuterung Rsken+Chancen Erläuterung der Rsken und Chancen 0- Identfkaton: 0-1- Gemensames (Kunde und Leferant) ermtteln der Rsken mt Betrachtung der Wahrschenlchket und der folgenden Konsequenzen. 0-2-Intale Erfassung erfolgt m Zuge enes Branstormngs, danach monatlche Erfassung und Wederbewertung.We bem Branstormng üblch: Anfangs jede Wortmeldung zulassen, nchts dskuteren, jede Wortmeldung von Technker Kunde, PM Kunde, Consulants, PM, wetere Stakeholder ohne Kommentar nederschreben. Erst nachdem nemanden wetere Rskopunkte enfallen und de Lste vollständg st, mt der Dskusson und Klarstellung der enzelnen Punkte begnnen! 0-3- Be der weteren Verfolgung konzentreren wr uns auf de 10 wchtgsten Rsken (nach höchstem Exposure). 1- Wahrschenlchket defneren: 0-100% 0% stellt ken Rsko dar, 100% st en Problem, da es berets engetreten st. Daher folgende Bewertung der Wahrschenlchket: eher unwahrschenlch 15% wenger wahrschenlch 35% eher wahrschenlch 65% sehr wahrschenlch 85% 2- Folgekosten defneren: Ene Skala von wrd verwendet. Zuordnung erfolgt anhand des Dreecks Resourcen, Zet, Funktonaltät: 2 mnmale Mehrkosten 4 ene Sete gerät aus dem Glechgewcht 6 zwe Seten geraten aus dem Glechgewcht 8 alle dre Seten entglesen 10 Katastrophe 3- Rskoverfolgung Be Besprechungen mt dem Kunden werden de Hauptrsken aktualsert. Jedes Monat werden de Rsken neu bewertet, ergänzt und dem Fortschrttsbercht hnzugefügt.

11 Detalbewertung der Rsken Nr. Rsko Der Kunde benötgt deutschsprachge 1 Benutzerschnttstellen da des ener der wesentlchen Anforderungen des Kunden st. Bewertung der Auswrkungen Exposure Auswrkungen Maßnahmen Verantwortlch Typ Resourcen Zetbedarf Projektzel verfehlt. Projektleter prüft des, ob Support gewährlestet wrd. Sonst Eskalaton Rudorfer Scope Wahrschenlchket Funktonaltät 2 Verspätete Leferung der Hardware

12 Detalbewertung der Chancen Nr. Opportunty Erweterung der Lösung auf de Länder Slowake, 2 Tschechen und Polen Bewertung der Auswrkungen Exposure Auswrkungen Maßnahmen Verantwortlch Typ Resourcen Zetbedarf Redesgn der zentralen Serverarchtektur Pre-Salestermn mt den Ansprechpartnern n den jewelgen Ländern Rudorfer Wahrschenlchket Funktonaltät 1 Herstellung ener zentralen Sgle-Sgnon Lösung Verbesserung der Benutzerakzeptanz Vorstellung der Lösung durch den Securty-Archtekten Rudorfer

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