Technical Monitoring / Application Operations with SAP Solution Manager. Waldemar Befort SAP Active Global Support, October 2013

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1 Technical Monitoring / Application Operations with SAP Solution Manager Waldemar Befort SAP Active Global Support, October 2013

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG or an SAP affiliate company. All rights reserved. 2

3 Set the context Run SAP like a Factory & Application Operations Show-case Application Operations in the context of SAP NW PI Monitoring Summary Q&A

4 Set the context Run SAP like a Factory & Application Operations Show-case Application Operations in the context of SAP NW PI Monitoring Summary Q&A

5 Innovation Control Center and Operation Control Center with premium access to Mission Control Center Innovation Control Center Build SAP like a factory Reduce implementation cost Reduce time to value Smoothen transition to operations Avoid unnecessary modifications Mission Control Center Enhanced Back Office Direct access to unmatched expertise from SAP and ecosystem Fast issue resolution SAP Solution Manager Operations Control Center Run SAP like a factory Improve business continuity Higher degree of automation Better business performance Reduce total cost of operations Customer SAP 2013 SAP AG or an SAP affiliate company. All rights reserved. 5

6 Run SAP like a Factory Layers to be considered Business Process Layer SolDocu Solutions Business Processes Business Process Steps Business Process Operations Application Layer LMDB ABAP J2EE End-Users scenarios Interfaces & Jobs Products & Applications Systems & Scenarios Databases & Operating Systems Application Operations IT Infrastructure Layer CMDB Physical & Virtual Hosts Printers Disks & Storage Network devices IT Infrastructure Operations 2013 SAP AG or an SAP affiliate company. All rights reserved. 7

7 Set the context Run SAP like a Factory & Application Operations Show-case Application Operations in the context of SAP NW PI Monitoring Summary Q&A

8 Connectivity (A2A, B2B, 3rd Party) Reliable Message & Queuing Dynamic Routing / Mediation Protocol Switching Transformation Scalability, High Availability, Archiving 2013 SAP AG or an SAP affiliate company. All rights reserved. 9

9 2013 SAP AG or an SAP affiliate company. All rights reserved. 10

10 Central PI Monitoring with SAP Solution Manager Complexity in bigger landscapes SOAP Backend JDBC DB Decentral Adapter Engine A Channel error ABAP Proxy System B IDoc Backend System Decentral Adapter Engine C File System Integration Server ABAP Proxy System A Decentral Adapter Engine B Message in error (e.g. Receiver determination issue) ABAP Proxy System C PI Component unavailable JMS System 2013 SAP AG or an SAP affiliate company. All rights reserved. 11

11 Central PI Monitoring with SAP Solution Manager Evolution Local Monitoring Runtime Workbench NetWeaver Administrator ~ 2007 ~ 2010 ~ 2011 ~ 2012 CCMS Central Monitoring SAP Operational Process Intelligence SAP Solution Manager Technical Admin IT Support Application Support LoB Business User 2013 SAP AG or an SAP affiliate company. All rights reserved. 12

12 Central PI Monitoring with SAP Solution Manager Access to PI Monitoring Application in Technical Monitoring Workcenter Monitoring of multiple PI Domains Access to PI Monitoring applications: Overview Monitor Component Monitor Channel Monitor Message Monitor Central Message Search Context is always the entire PI Domain 2013 SAP AG or an SAP affiliate company. All rights reserved. 13

13 Central PI Monitoring with SAP Solution Manager PI Domain-wide Overview Monitor with most important KPIs Aggregated view as entry point with most important status information Individual view per PI component (in relation to the Technical System) Including Alert counter Forward navigation into specific monitors Create Incedent tickets or Notifications Navigate to local PI Monitors Integration of Technical System Status Information with navigation into Technical System Monitoring 2013 SAP AG or an SAP affiliate company. All rights reserved. 14

14 Central PI Monitoring with SAP Solution Manager Features of Overview Monitor Possibility to create Notifications Incident tickets from all PI monitors (always prefilled with relevant context information) 2013 SAP AG or an SAP affiliate company. All rights reserved. 15

15 Central PI Monitoring with SAP Solution Manager Overview Monitor with Integration into System Monitoring System-, Instance- and Host related metrics on one screen including graphical topology view 2013 SAP AG or an SAP affiliate company. All rights reserved. 16

16 Central PI Monitoring with SAP Solution Manager Message Error and Backlog Monitor Error and Backlog Monitor look similar, just focusing on messages in different status categories (ERROR vs. SCHEDULED) Better root-cause detection using status details Including visualization via trend graphs for one week (Last 7 days) or one day (Last 24 hours) 2013 SAP AG or an SAP affiliate company. All rights reserved. 17

17 Central PI Monitoring with SAP Solution Manager Integration into central Alert Inbox List with all alerts in PI Monitoring scenario Pre-defined POWL queries per category and per monitored object type Several personalization capabilities for content and look-and-feel Alert group table with activities Number of occurrences per alert type and number of status changes Status, processor and comments to track status of alert group directly in alert inbox Incident Ticket ID and status directly in alert inbox 2013 SAP AG or an SAP affiliate company. All rights reserved. 18

18 Central PI Monitoring with SAP Solution Manager Component-based Message Alerting Alerting rules in PI Integration Directory allow specification of relevant scenarios Default configuration settings are delivered out-of-the-box (default alert rule) Alert rule objects are transportable via Transport Management System Support of old ABAP Proxies that are connected to SAP NW PI 7.31 is ensured Supporting multiple alert consumers at the same time (JMS based API is exposed) 2013 SAP AG or an SAP affiliate company. All rights reserved. 19

19 Central PI Monitoring with SAP Solution Manager Central User Defined Message Search (as of PI 7.31) Central User-Defined Search for payload-based message search on several PI components (payload is displayed only if local authorities allow it) Usage of Predefined Filters and Search in Archives are integrated Search result is displayed centrally for all PI components including payload attribute Context-sensitive navigation into local PI components 2013 SAP AG or an SAP affiliate company. All rights reserved. 20

20 Set the context Run SAP like a Factory & Application Operations Show-case Application Operations in the context of SAP NW PI Monitoring Summary Q&A

21 Central PI Monitoring with SAP Solution Manager Summary & Key Take-Aways SAP NW PI Monitoring is one of several applications in SAP Solution Manager Growing PI landscape complexity and distribution leads to growing requirements towards a central monitoring approach Reduce the TCO by simplification of the operations processes e.g. providing one central entry point combining monitors for PI overall status with drill-down options up to host level Enable tight integration with System Monitoring and Root Cause Analysis Relieve productive systems from individual monitoring activities by a central collection of monitoring data Reduce the time for regular system health checks, hand-over procedures and from incident detection to root cause analysis Source for further information: SAP AG or an SAP affiliate company. All rights reserved. 22

22 Scope of Application Operations System & Application Monitoring One infrastructure for monitoring and alerting covering SAP & non-sap applications - System, Database & Host Monitoring - End User Experience Monitoring - Interface & Process Orchestration Monitoring - Job & Business Intelligence Monitoring Technical Analytics & Dashboards Dashboards for different target groups with sufficient look-and-feel; pre-packed, extendable or customer specific Technical Administration & Guided Procedures Automated and guided handling of IT related activities including IT Task Management Root Cause Analysis & Exception Management Analyze issues in heterogeneous landscapes, ensure compliant configuration and reliable handling of technical and business exceptions Data Volume Management Manage data growth and data reduction measures in your landscape 2013 SAP AG or an SAP affiliate company. All rights reserved. 23

23 Phase 1 Phase 2 Phase 3 System and Application Monitoring Possible implementation Technical Support Monitor Interfaces, Connections, Process Orchestration, Message Flows and Workflows Application Support Monitor ABAP and non- ABAP based Jobs as well as Business Intelligence scenarios Monitor End User scenarios and analysis based on integrated E2E Trace Analysis Utilize Unified Alert Inbox including integration to Notification and Incident Management Monitor Systems, Databases and Hosts based on SAP Standard Template 2013 SAP AG or an SAP affiliate company. All rights reserved. 24

24 SAP s E2E Monitoring and Alerting Infrastructure The Evolution SAP Solution Manager 7.1 SP01 SP05 SP05 SPXX Integration of System and Application Monitoring Integration of SAP IT Infrastructure Management Integration of Business Process Monitoring Local CCMS ABAP ABAP Central CCMS SAP J2EE Application Monitoring System, Database and Host Monitoring SAP (ABAP, Java, BOBJ, SUP, HANA, ) EE Mon IC Mon BI Mon PI Mon Non-SAP (IBM WebShere, Tomcat, MS.Net) Configuration Management Database Monitoring and Alerting Integration CMDB Business Process KPI Monitoring Data Consistency Monitoring Unified Job Monitoring Unified Interface Monitoring Message Flow and Workflow Monitoring 2013 SAP AG or an SAP affiliate company. All rights reserved. 25

25 System Monitoring System list Mobile Application System hierachy Metric Viewer Browser based Application Details Tree 2013 SAP AG or an SAP affiliate company. All rights reserved. 26

26 Central PI Monitoring with SAP Solution Manager 7.1 Availability Central PI Monitoring as of SAP NW PI Release 7.11, SP06 Further enhancements in Component and Channel Monitors with SAP NW PI 7.30 Self test information for SAP NW PI Components Short log information for SAP NW PI Channels Channel Ping functionality Status Details were introduced for Message Status Communication Channels can be excluded from Alerting (SAP Solution Manager 7.1 SP05) Central User-Defined Message Search is supported as of SAP NW PI Release 7.31 Component-Based Message Alerting is supported as of SAP NW PI Release 7.31 (SAP Solution Manager 7.1 SP05) PI Component Business Process Management is included in PI Domain Overview (SAP Solution Manager 7.1 SP06) Detailed Information can be found on SCN AppOps Wiki: SAP AG or an SAP affiliate company. All rights reserved. 27

27 SAP Enterprise Support Academy Learning from Experts to Experts The SAP Enterprise Support Academy is a dedicated platform for simplified access to and consumption of SAP Enterprise Support offerings How it can help What it offers Where to find more Easily access SAP Enterprise Support services Up-skill professionals Boost cross-functional collaboration between the business and IT units A comprehensive learning environment that allows the creation of individual learning plans and provides a personalized learning experience. Aggregated views on services and educational elements Home page: service.sap.com/esacademy News subscription Contact: 2013 SAP AG or an SAP affiliate company. All rights reserved. 28

28 Set the context Run SAP like a Factory & Application Operations Show-case Application Operations in the context of SAP NW PI Monitoring Summary Q&A

29 Thank you Contact information: Waldemar Befort SAP Active Global Support SAP (Schweiz) AG SAP AG or an SAP affiliate company. All rights reserved.

30 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices SAP AG or an SAP affiliate company. All rights reserved. 31

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