Essential Ingredients for Optimizing End User Experience Monitoring

Size: px
Start display at page:

Download "Essential Ingredients for Optimizing End User Experience Monitoring"

Transcription

1 Essential Ingredients for Optimizing End User Experience Monitoring An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Neustar IT MANAGEMENT RESEARCH,

2 Table of Contents Executive Summary...1 The Shift from Availability to Experience...1 Essential Elements for User Experience Monitoring...2 To Emulate or Not to Emulate?...3 Having a Second (and Third?) Home...4 The CDN Shadow...5 Neustar Webmetrics Optimizing the User Experience...6 EMA Perspective...7 About Neustar...7

3 Executive Summary In today s Web-centric world, User Experience Management (UEM) services have fast become the best practice for assuring site and Web-based application performance, most especially for those assets which are intended to be accessed from or across public networks such as the Internet. While there are a number of UEM providers available to IT organizations, it is important to understand that not all UEM services use the same strategies and techniques for providing their services. Understanding specifics such as browser fidelity, the influence of Content Delivery Networks (CDNs), and multi-homing may be more important than you realize. This paper reviews these topics and provides information to allow you to make the right decision for your organization. The Shift from Availability to Experience User Experience Management (UEM) has become an essential element of IT service and application assurance. For organizations that depend on network-based business processes and Web storefronts, it is not sufficient to sit back and hope that customers and prospective customers are having a good experience they need to be aggressively and proactively assuring good experience. At stake are customer satisfaction, customer retention, competitiveness, top line revenues, and in some cases even financial penalties if Service Level Agreements (SLAs) are in place. Early approaches to UEM were primarily concerned with internal testing and basic availability. But as the sophistication and complexity of hosted sites and services have increased, so have the Today s UEM technology must help operators move sophistication and complexity of UEM products and services. beyond is it up? to how is Today s UEM technology must help operators move beyond is it up? to how is it performing? and what are my customers it performing? and what are experiencing? And that means shifting from reacting to reported my customers experiencing? issues, in the form of angry customers calling the help desk, to proactive what if monitoring, trending, and alerting so that potential experience-impacting issues and problems can be uncovered and addressed on a preventative basis. Of course, when problems do happen before they can be prevented (and they always do) then the diagnostic information collected by UEM systems needs to be sufficiently rich and relevant to accelerate the troubleshooting and restoration process. Per Enterprise Management Associates (EMA) research into UEM and its close relative, Quality of Experience (QoE), response time leads availability as the primary metric for understanding and characterizing user experience, and the vast majority of organizations 84% of business constituencies and 77% of IT professionals see QoE/UEM as becoming increasingly important in the future. This paper will focus on several of the key requirements of UEM solutions and how to evaluate the alternative approaches available in the marketplace. As part of the development of this paper, we conducted in-depth interviews with IT professionals from two organizations actively using UEM services and discussed what was important to them in terms of both technology and practices. The first is a site manager for a Web-based commercial organization serving both business and consumers who are mostly based in North America. The second is a service assurance manager for a suite of SaaS (Software as a Service) products which are being offered worldwide.

4 Essential Elements for User Experience Monitoring The use of monitoring to understand how end users are experiencing Websites and Internet applications has been a developing and maturing practice for years. Techniques for measuring end-user experience include: Server-side direct measurement: In this approach, agents are placed on the server to take measurements of transactions or sessions, either passively or including tag injection. Passive network session monitoring: This method involves sniffing packet streams and tracking sessions and transactions as they pass the point of instrumentation. Client-side direct instrumentation: With this technique, agents are placed on end-user systems and measurements are taken of actual session or transaction experiences. External synthetic/active testing: This approach involves regular, systematic testing and monitoring of typical user sessions or transactions that have been scripted or recorded, either from within a private network or across the public Internet. EMA believes that each of these approaches can deliver unique and valuable insights for assuring services, and recommends a balanced mix in order to fully ensure optimal operations. This paper will focus on the last of these types external synthetic/active testing which provides an essential viewpoint for anyone managing Web-based content or applications which are expected to be reached across the Internet. The most effective model that the industry has seen for delivering this type of testing is by means of a third-party service, which establishes measurement and monitoring platforms across a broad geography and then offers testing services to those wishing to assure quality performance. Essential elements for a user experience monitoring service include the following: Global infrastructure with multiple sampling points distributed geographically in a way that can broadly portray typical access locations and paths to content. Continuous, periodic testing to ensure problems are found proactively. Flexibility to accommodate the dynamic nature of served content and the latest technologies underpinning rich Internet applications. Data collection and storage to support problem determination, trending, and analysis. Beyond these general capability requirements, it is also highly important to determine the accuracy and reliability of testing results. In doing so, one must understand the technological and architectural choices that third-party testing services have made in implementing their offerings. In particular, the use of browser emulation must be well understood, the techniques whereby sampling stations connect to the Internet will play a role, and the influence of supplemental accelerators such as content delivery networks must be assessed. This paper will focus on these three important concepts, which support testing balance and completeness.

5 To Emulate or Not to Emulate? An essential element of any testing approach or strategy is the mechanism which will be used to conduct the actual tests. In the case of UEM solutions, one important aspect of the mechanism is the decision regarding whether or not to use live/real browsers or emulated browsers. Each approach has its advantages and disadvantages. At its essence, the difference between them is the degree to which the testing platform is truly replicating an end user or customer s client conditions native browser testers are a true replication, whereas emulated browsers make measured assumptions that will result in approximations. On the plus side, emulated browsers are simpler to maintain and easier to scale over large numbers of test sites. As a result, they can provide broader coverage of possible variations of browser configurations as well as browser technologies. This generally makes them easier for UEM service providers to maintain, and thus less expensive to operate, so services based on emulated browsers tend to be less expensive. They are well suited to basic monitoring of availability and performance for the many sites and applications that do not use complex content structures or application components. For example the monitoring requirements of most business critical applications such as Web 2.0, SaaS, e-commerce, video streaming, and social media can over-extend emulated browser systems. True browser approaches offer all of the same capabilities as emulated browsing while covering the cases emulators do not handle well. True browser approaches offer all of the same capabilities as emulated browsing while covering the cases emulators do not handle well. A primary use-case for the true browser test platform is when there are specific browser configurations or technologies which are an essential part of an internet application or site and cannot be adequately tested using emulation. We have one app that only works on IE, so we want to thoroughly test a specific version and configuration, said the service assurance manager, as a result, true browser testing was an essential requirement. True browser testing is also important when the latest Rich Internet Application (RIA) technologies are in use. Examples of RIA frameworks include Ajax, Adobe Flash/Flex, and Microsoft Silverlight. Due to the lack of consistent treatment of RIAs across various browser platforms, emulated approaches cannot be used. Not only do these technologies stress UEM approaches, but building and maintaining testing scripts which properly exercise them can also be difficult if your UEM provider has not designed their testing architecture specifically to deal with them. Bottom line if you wish to include RIAs as part of your UEM testing approach and you wish to fully and accurately replicate user experiences, you will need to engage a UEM provider that supports true browser testing. Anything else could lead to incomplete monitoring data and, as a result, sub-optimal decision making.

6 Having a Second (and Third?) Home Another essential aspect of how end-user experience monitoring must be optimized requires an understanding of the techniques by which those end users are connected to the Internet. Most consumer users will have single point connections to the Internet, while most companies of any size connect to more than one ISP as a matter of ensuring business continuity and managing operational risk. A common method for seamlessly connecting to more than one ISP, as shown in Figure 1, is known as multi-homing. Similarly, connecting to a single ISP is known as single homing. Besides providing more reliable access to the Internet, multi-homing also enables traffic optimization, so the paths to any particular Internet address can be dynamically assessed and the most efficient path chosen based on the current conditions. See Box 1 for additional details on BGP and multi-homing. Figure 1. Multi-homed vs. Single-home Internet access configuration Box 1: Basics of BGP and Multi-homing BGP (Border Gateway Protocol) is the most common technology for exchanging routing information between peers and partners attached to the Internet. It can be used to enforce routing policies and to load balance connections via approaches such as multi-homing. The Autonomous System (AS), a group of elements sharing the same routing policies, and usually under the same ownership, is the fundamental operating unit of BGP. AS entities are assigned registered numbers, or ASNs. When BGP is used to set up a peering with more than one Internet provider, the configuration is said to be multi-homed. When there is no BGP being used (for example, when static routes are defined), or when there is only one Internet provider involved, then the connection is termed as single homed.

7 So how is user experience monitoring different between a single homed and multi-homed configuration? In a single homed approach, monitoring will be consistent in that it will always be bound to a single ISP. It is possible to test multiple ISPs individually but to truly capture all end users experiences would require that you test across all ISPs. With over 3000 ISPs in the United States alone, this is simply not a practical or cost-effective approach. As a result, many UEM providers concentrate on the biggest ISPs, which often results in an unrealistically good picture of average user experience. Also, in the real world, experience by the majority of business-based end users will involve access routes that are selected dynamically and can change regularly between ISPs. In order to ensure that end-user experience measurements are the best representation of actual experience, the randomness of dynamic multi-homed access must be included. The only way to do this effectively is to use a monitoring strategy where measurements are taken from access points that are multi-homed themselves, and where BGP can be used to force the sampling across multiple Internet routes. Understanding when individual ISPs are experiencing performance degradations is useful, but only the largest of site owners can have any hope of being able to take any direct action on that information. I want to know when one or more ISPs are having peering issues which might impact delivery, said the service assurance manager. But what I m more interested in is whether or not my end users are seeing acceptable levels of performance that is how my SLAs are defined. The CDN Shadow In order to optimize the delivery of Web-based content, many site owners engage the services of content delivery networks, or CDNs. What CDNs do is dynamically and intelligently store Web-based content on a global geographical basis so that content, when requested, can be served from a relatively nearby source, thus minimizing latency penalties. In order to achieve this advantage, most site and application owners rely on third-party CDN service providers. There are many such providers in business today. Since CDNs certainly play a role in the effectiveness and efficiency of delivering content across the Internet, they also play a significant role in end-user experience. In fact, many Websites would not be possible without them. We live and die by the CDNs, said the site manager. We ve made architectural decisions about content that wouldn t work without them. Even those who are not so heavily dependent on CDNs, such as SaaS providers and those with thinner content footprints, will often use CDNs for a portion of their materials or offerings. So how do you make sure that your CDN is playing the role you expect it to play? The CDN providers will provide measurements to represent their performance, but they typically rely on measurements that are taken close to their caching servers often from the same data center where the servers are located, and often alongside major telecomm service provider backbones. That s a good best case measure, but does not represent a realistic case of how customers are reaching and experiencing your site.

8 In order to get a more accurate representation, you need to make You need to make sure your sure your UEM measurements are taken from places that represent typical access configurations, where paths will potentially from places that represent UEM measurements are taken require several additional hops, each influencing the end experience. Furthermore, and related to the discussion about multi- typical access configurations. homing above, it is important to take measurements in a manner that accommodates the dynamic nature of how content delivery paths are determined. Again, this means not relying on UEM measurements which are taken too close to large service provider Internet backbones (such as by placing measurement points within big carrier data centers) and/or those using static routes or single-homed connections. Neustar Webmetrics Optimizing the User Experience Neustar offers the Webmetrics Monitoring solution for user experience management as a full service offering for round-the-clock, round-the-globe monitoring of Website and application availability and performance. Webmetrics includes Site Monitoring, Application Monitoring, Web Services Monitoring, Stream Monitoring, and Network Service Monitoring capabilities. The Neustar Webmetrics solution addresses the three key topics discussed in this paper: 1. True Browser Testing Neustar Webmetrics offers true browser testing for Microsoft Internet Explorer in addition to emulated testing. This allows a balanced approach which can deliver highly detailed and accurate testing of RIA-based sites and applications while also providing broad coverage for less complex sites and applications. 2. Multi-homing Webmetrics has over 100 points of presence in major cities throughout the world. These sites employ BGP multi-homing in order to provide a more realistic assessment of user experience than other UEM providers who rely on direct connection to a single telecommunications provider. 3. CDN Management The Webmetrics approach offers an important and unique method for assessing effectiveness of CDNs relative to the user experience. By locating their test points in locations that are not owned by major telecomm providers, they include additional hops and paths that will be more representative of the majority of actual end users. And how do Neustar s customers view the Webmetrics Monitoring solution? We initially looked to Webmetrics because they provided the best capability at the lowest cost, said the site manager, but eventually we were really won over by their responsiveness to our evolving needs. The service availability manager had additional reasons for selecting Webmetrics, sharing that we believe they have the best network of agents across the globe and they have the most objective measurements due to their testing approach, which is very important to us for analyzing and reporting on SLA compliance.

9 EMA Perspective Enterprise Management Associates maintains that the path to long-term strategic value for information technologies is through the evolution towards service-oriented, proactive, operational methods across the full lifecycle. An essential step along this path for any organization offering a Web-based or Internet-accessible site or portal for their products and services is the deployment of user experience monitoring and management technologies and practices. And with the underlying technologies for Web-based browsers and applications moving as quickly as they are, EMA further recommends that IT teams look to advanced UEM solutions with true browser fidelity, a global infrastructure with multihomed Internet access, and comprehensive data collection and reporting to give them the competitive edge in assuring quality experiences. Not all UEM solutions are created equal. In evaluating UEM solutions, it is imperative that the underlying technologies and service architecture be examined to ensure that the testing and monitoring will be accurate, comprehensive, and actionable, while meeting the specific needs of your organization. It is important to realize that not all UEM solutions are created equal. In particular, if you need true native browser testing or you are seeking the most realistic and reality-based approach for assessing experience in and around CDNs, cloud computing, SaaS, and multi-homed Internet access, then it would be worth a close look at the Neustar Webmetrics solution. About Neustar Neustar (NYSE: NSR) solves complex communications challenges by providing market-leading and innovative solutions and directory services that enable trusted communication across networks, applications and enterprises around the world. Neustar Webmetrics services provide Website testing and monitoring for companies that want to ensure online performance, competitive advantage and a positive end-user experience. Webmetrics services test, monitor and measure the performance of Websites, Web transactions, Web services and streaming media to ensure 24/7 uptime and performance integrity. Visit Neustar online at and Webmetrics online at

10 About Enterprise Management Associates, Inc. Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in going beyond the surface to provide deep insight across the full spectrum of IT management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise IT professionals and IT vendors at or follow EMA on Twitter. This report in whole or in part may not be duplicated, reproduced, stored in a retrieval system or retransmitted without prior written permission of Enterprise Management Associates, Inc. All opinions and estimates herein constitute our judgement as of this date and are subject to change without notice. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. EMA and Enterprise Management Associates are trademarks of Enterprise Management Associates, Inc. in the United States and other countries. EMA, ENTERPRISE MANAGEMENT ASSOCIATES, and the mobius symbol are registered trademarks or common-law trademarks of Enterprise Management Associates, Inc. Corporate Headquarters: 5777 Central Avenue, Suite 105 Boulder, CO Phone: Fax:

Bringing Enterprise-class Network Performance and Security Management Together using NetFlow

Bringing Enterprise-class Network Performance and Security Management Together using NetFlow Bringing Enterprise-class Network Performance and Security Management Together using NetFlow An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Lancope November 2009 IT MANAGEMENT RESEARCH,

More information

EMA Radar for Application Performance Management (APM) for Cloud Services: Q1 2012

EMA Radar for Application Performance Management (APM) for Cloud Services: Q1 2012 EMA Radar for Application Performance Management (APM) for Cloud Services: Q1 2012 Compuware Profile By Julie Craig, Research Director Enterprise Management Associates (EMA) January 2012 Table of Contents

More information

EMA Radar For Business Service Management (BSM): Service Impact Q3 2010 Interlink Vendor Profile

EMA Radar For Business Service Management (BSM): Service Impact Q3 2010 Interlink Vendor Profile EMA Radar For Business Service Management (BSM): Service Impact Q3 2010 Interlink Vendor Profile by Dennis Drogseth, Vice President Enterprise Management Associates (EMA) June 2010 IT & DATA MANAGEMENT

More information

Optimizing Cloud for Service Delivery

Optimizing Cloud for Service Delivery Optimizing Cloud for Service Delivery Report Highlights An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Survey-based Research Report Written by Dennis Drogseth, Vice President of Research February 2012 Sponsored

More information

EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013. AppEnsure Profile

EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013. AppEnsure Profile EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013 By Dennis Drogseth, VP of Research ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report December 2013 AppEnsure Introduction Santa

More information

Help Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions

Help Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions Help Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ScriptLogic June 2010 IT & DATA MANAGEMENT RESEARCH, Table

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012

EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012 EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012 BMC Software Profile By Dennis Drogseth ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report December 2012 BMC Software Profile Introduction

More information

Beyond the Hypervisor: Optimizing Virtualization Management

Beyond the Hypervisor: Optimizing Virtualization Management Beyond the Hypervisor: Optimizing Virtualization Management An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ASG Software Solutions August 2009 IT MANAGEMENT RESEARCH, Table of Contents

More information

EMA Radar for Private Cloud Platforms: Q1 2013

EMA Radar for Private Cloud Platforms: Q1 2013 EMA Radar for Private Cloud Platforms: Q1 2013 By Torsten Volk ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report March 2013 ASG Software Solutions EMA Radar for Private Cloud Platforms: Q1 2013 (IaaS,

More information

Customer Satisfaction with Application Delivery Controller Vendors

Customer Satisfaction with Application Delivery Controller Vendors Customer Satisfaction with Application Delivery Controller Vendors An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Market Research Report Prepared for Citrix March 2010 IT MANAGEMENT RESEARCH, Table of Contents

More information

Streamlining the Process of Business Intelligence with JReport

Streamlining the Process of Business Intelligence with JReport Streamlining the Process of Business Intelligence with JReport An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Product Summary from 2014 EMA Radar for Business Intelligence Platforms for Mid-Sized Organizations

More information

EMA Radar for Private Cloud Platforms: Q1 2013

EMA Radar for Private Cloud Platforms: Q1 2013 EMA Radar for Private Cloud Platforms: Q1 2013 By Torsten Volk ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report March 2013 BMC Software EMA Radar for Private Cloud Platforms: Q1 2013 (IaaS, PaaS, SaaS)

More information

The Three Pillars of Web Performance Monitoring: How to measure the business and

The Three Pillars of Web Performance Monitoring: How to measure the business and The Three Pillars of Web Performance Monitoring: How to measure the business and operational impact of web performance SPRING 2009 Executive Summary The performance of a website may be the most important

More information

EMA Radar for Workload Automation (WLA): Q2 2012

EMA Radar for Workload Automation (WLA): Q2 2012 EMA Radar for Workload Automation (WLA): Q2 2012 Cisco Software Profile By Torsten Volk, Senior Analyst Enterprise Management Associates (EMA) June 2012 Cisco Systems Profile Introduction Cisco Systems

More information

Next-Generation Asset Management and IT Financial Analytics: Optimizing IT Value in a World of Change

Next-Generation Asset Management and IT Financial Analytics: Optimizing IT Value in a World of Change Next-Generation Asset Management and IT Financial Analytics: Optimizing IT Value in a World of Change An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Research Report Written by Dennis Drogseth May 2014 Sponsored

More information

EMA Radar for Application Performance Management (APM) for Cloud Services: Q1 2012

EMA Radar for Application Performance Management (APM) for Cloud Services: Q1 2012 EMA Radar for Application Performance Management (APM) for Cloud Services: Q1 2012 eg Innovations Profile By Julie Craig, Research Director Enterprise Management Associates (EMA) January 2012 Table of

More information

Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments

Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for BMC April 2011 IT & DATA MANAGEMENT RESEARCH,

More information

Making Your Investment in an Executive Dashboard Count: What to Look for and Why

Making Your Investment in an Executive Dashboard Count: What to Look for and Why Making Your Investment in an Executive Dashboard Count: An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for CA Technologies May 2012 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING

More information

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile Report Summary By Dennis Drogseth, Dominique Dupuis, Pascal Paysant An ENTERPRISE MANAGEMENT ASSOCIATES (EMA

More information

Building on a Foundation for Growth: Integrating DLP with Message Security Infrastructure

Building on a Foundation for Growth: Integrating DLP with Message Security Infrastructure Building on a Foundation for Growth: Integrating DLP with Message Security Infrastructure An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for RSA, The Security Division of EMC April 2010

More information

How Foglight Makes User Experience Management a Reality: Three Case Studies

How Foglight Makes User Experience Management a Reality: Three Case Studies How Foglight Makes User Experience Management a Reality: Three Case Studies An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Dell Software August 2012 IT & DATA MANAGEMENT RESEARCH,

More information

Endpoint Virtualization Explained:

Endpoint Virtualization Explained: : Methods, Benefits, Challenges, and Recommendations for Desktop Virtualization and Application Virtualization An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Symantec April 2009 IT

More information

EMA Radar for Workload Automation (WLA): Q2 2012

EMA Radar for Workload Automation (WLA): Q2 2012 EMA Radar for Workload Automation (WLA): Q2 2012 By Torsten Volk, Senior Analyst Enterprise Management Associates (EMA) June 2012 Introduction Founded in 2004, Network Automation focuses on automating

More information

Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era

Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Compuware November 2009 IT MANAGEMENT

More information

SMART Steps Toward Consolidated Workload Automation

SMART Steps Toward Consolidated Workload Automation An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for BMC Software June 2008 IT Management Research, Industry Analysis, and Consulting Table of Contents Executive Summary... 1 Introduction...

More information

Better Virtualization Outcomes with Citrix Essentials for XenServer and NetApp Storage

Better Virtualization Outcomes with Citrix Essentials for XenServer and NetApp Storage Better Virtualization Outcomes with Citrix Essentials for XenServer and NetApp Storage An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Citrix and NetApp August 2009 IT MANAGEMENT RESEARCH,

More information

Cloud Architecture and Strategy: Critical Success Factors

Cloud Architecture and Strategy: Critical Success Factors Cloud Architecture and Strategy: Critical Success Factors An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ASG March 2012 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING

More information

Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management

Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management Best Practices in Enterprise Mobility Management An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for FrontRange October 2013 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING

More information

Ensighten Tag Delivery Network. Advanced Infrastructure for Enterprise-Class Tag Management

Ensighten Tag Delivery Network. Advanced Infrastructure for Enterprise-Class Tag Management Ensighten Tag Delivery Network Advanced Infrastructure for Enterprise-Class Tag Management Limitless scalability for the enterprise, with vastly improved page loading results and digital touch-point performance.

More information

EMA Radar for Enterprise Network Management Systems (ENMS): Q4 2012

EMA Radar for Enterprise Network Management Systems (ENMS): Q4 2012 EMA Radar for Enterprise Network Management Systems (ENMS): Q4 2012 By Tracy Corbo and Jim Frey ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report October 2012 Ipswitch Network Management Division Introduction

More information

Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER

Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied

More information

EMA Radar for Workload Automation (WLA): Q2 2012

EMA Radar for Workload Automation (WLA): Q2 2012 EMA Radar for Workload Automation (WLA): Q2 2012 By Torsten Volk, Senior Analyst Enterprise Management Associates (EMA) June 2012 Introduction Founded in 2000 in Las Vegas, Nevada, Flux offers a lightweight,

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

Web Performance Management is used by

Web Performance Management is used by The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied

More information

Compuware dynatrace Enterprise

Compuware dynatrace Enterprise Compuware dynatrace Enterprise The availability and performance of your applications matter especially in the eyes of your end users. Poor performance causes end-user frustration and abandonment, reduced

More information

Achieving IT Operational Reliability and Cost Effectiveness with ITIL and other Best Practices

Achieving IT Operational Reliability and Cost Effectiveness with ITIL and other Best Practices Achieving IT Operational Reliability and Cost Effectiveness with ITIL and other Best Practices An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Kaseya Updated April 2010 IT MANAGEMENT

More information

AlertSite: A Proven Alternative for Web Monitoring

AlertSite: A Proven Alternative for Web Monitoring AlertSite: A Proven Alternative for Web Monitoring Executive Summary No matter what their industry, today s enterprises face two critical challenges in the current economic climate: capturing customers

More information

CA Application Performance Management Cloud Monitor

CA Application Performance Management Cloud Monitor PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end

More information

Workload Automation: The Heart of Enterprise Operations

Workload Automation: The Heart of Enterprise Operations An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Skybot Software October 2011 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Table of Contents Executive Summary...1 Introduction...1

More information

IT Optimization through Predictive Capacity Management

IT Optimization through Predictive Capacity Management IT Optimization through Predictive Capacity Management An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for CA Technologies March 2012 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS &

More information

Big Data Comes of Age: Shifting to a Real-time Data Platform

Big Data Comes of Age: Shifting to a Real-time Data Platform An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for SAP April 2013 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Table of Contents Introduction... 1 Drivers of Change...

More information

Pragmatic Approach to Data Center Management Control and Manageability

Pragmatic Approach to Data Center Management Control and Manageability Pragmatic Approach to Data Center Management Control and Manageability An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Emerson Network Power September 2010 IT & DATA MANAGEMENT RESEARCH,

More information

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT WHITE PAPER: CONVERGED NPM/APM THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT Today, enterprises rely heavily on applications for nearly all business-critical

More information

The Requirement for a New Type of Cloud Based CDN

The Requirement for a New Type of Cloud Based CDN The Requirement for a New Type of Cloud Based CDN Executive Summary The growing use of SaaS-based applications has highlighted some of the fundamental weaknesses of the Internet that significantly impact

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

Service Management and Operations: A Data Center Perspective

Service Management and Operations: A Data Center Perspective Service Management and Operations: A Data Center Perspective An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for LANDesk Software March 2010 IT MANAGEMENT RESEARCH, Table of Contents Executive

More information

Meeting the challenges of modern website performance Developments in monitoring strategies

Meeting the challenges of modern website performance Developments in monitoring strategies Meeting the challenges of modern website performance Developments in monitoring strategies Is your website monitoring realistic enough to meet today s challenges? Is your web testing strategy holistic

More information

The Value of Measuring End-User Experience from a Global Point of Presence. Web Application Monitoring Service. www.site24x7.com. www.site24x7.

The Value of Measuring End-User Experience from a Global Point of Presence. Web Application Monitoring Service. www.site24x7.com. www.site24x7. Web Application Monitoring Service The Value of Measuring End-User Experience from a Global Point of Presence White Paper from www.site24x7.com Web: Email: support@site24x7.com Table of Contents 1. Introduction

More information

Desktop Automation: Effective Desktop Operations & Management with Cloud Orchestration

Desktop Automation: Effective Desktop Operations & Management with Cloud Orchestration Desktop Automation: Effective Desktop Operations & Management with Cloud Orchestration An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Citrix August 2014 IT & DATA MANAGEMENT RESEARCH,

More information

WHITE PAPER : WEB PERFORMANCE MANAGEMENT

WHITE PAPER : WEB PERFORMANCE MANAGEMENT WHITE PAPER : WEB PERFORMANCE MANAGEMENT Software as a service (SaaS) continues its fast-paced growth as companies seek shorter deployment times, faster ROI and more flexible pay-as-you-go pricing. Gartner

More information

HOW IS WEB APPLICATION DEVELOPMENT AND DELIVERY CHANGING?

HOW IS WEB APPLICATION DEVELOPMENT AND DELIVERY CHANGING? WHITE PAPER : WEB PERFORMANCE TESTING Why Load Test at all? The reason we load test is to ensure that people using your web site can successfully access the pages and complete whatever kind of transaction

More information

Improve Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007

Improve Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007 A White Paper Prepared for Kaseya September 2007 Table of Contents Executive Summary...1 Introduction...1 The Role of Best Practices in Managing IT Services...1 Profitability...1 Reliability...2 Best Practices

More information

Ecora More Attractive to Large Enterprises with Auditor Pro 4.5

Ecora More Attractive to Large Enterprises with Auditor Pro 4.5 Large Enterprises with Auditor Pro 4.5 An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Ecora March 2008 IT Management Research, Industry Analysis, and Consulting Table of Contents Executive

More information

AKAMAI WHITE PAPER. Delivering Dynamic Web Content in Cloud Computing Applications: HTTP resource download performance modelling

AKAMAI WHITE PAPER. Delivering Dynamic Web Content in Cloud Computing Applications: HTTP resource download performance modelling AKAMAI WHITE PAPER Delivering Dynamic Web Content in Cloud Computing Applications: HTTP resource download performance modelling Delivering Dynamic Web Content in Cloud Computing Applications 1 Overview

More information

Real vs. Synthetic Web Performance Measurements, a Comparative Study

Real vs. Synthetic Web Performance Measurements, a Comparative Study Real vs. Synthetic Web Performance Measurements, a Comparative Study By John Bartlett and Peter Sevcik December 2004 Enterprises use today s Internet to find customers, provide them information, engage

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

ITIL V3: Making Business Services Serve the Business

ITIL V3: Making Business Services Serve the Business ITIL V3: Making Business Services Serve the Business An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ASG October 2008 IT Management Research, Industry Analysis, and Consulting Table

More information

Four Priorities for Integrated, Service-Centric Performance Management

Four Priorities for Integrated, Service-Centric Performance Management Service-Centric Performance Management An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Watch4net May 2011 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Table of Contents

More information

Intelligent Routing Platform White Paper

Intelligent Routing Platform White Paper White Paper Table of Contents 1. Executive Summary...3 2. The Challenge of a Multi-Homed Environment...4 3. Network Congestion and Blackouts...4 4. Intelligent Routing Platform...5 4.1 How It Works...5

More information

Optimize web application performance

Optimize web application performance Imre Varju imre.varju@provice.hu +36-1-488-7984 compuware gomez Compuware Gomez web performance monitoring solution helps you protect online revenue, reduce operating costs, protect brand image and improve

More information

Akamai for SAP Acceleration:

Akamai for SAP Acceleration: Do your SAP users suffer from poor performing and unreliable applications due to WAN related issues outside of your data-center? Trust to boost worker productivity and your bottom line. Want to know whether

More information

+ BIG DATA. Big Data Connectivity Buyer s Guide

+ BIG DATA. Big Data Connectivity Buyer s Guide + BIG DATA Big Data Connectivity Buyer s Guide How to Use this Guide As the pace of technology advances speeds up, players throughout the organization are impacted. You play an important role in ensuring

More information

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications? SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

More information

Service Catalog: Dramatically Improving the IT/Business Relationship

Service Catalog: Dramatically Improving the IT/Business Relationship Service Catalog: Dramatically Improving the IT/Business Relationship An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Numara Software February 2009 IT MANAGEMENT RESEARCH, Table of Contents

More information

SV-About Us. Experts in Web Application Testing

SV-About Us. Experts in Web Application Testing Web Application Testing SV-About Us Experts in Web Application Testing SciVisum is a UK based web site testing specialist delivering engineered testing services to measure and improve the performance and

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

Whitepaper Performance Testing and Monitoring of Mobile Applications

Whitepaper Performance Testing and Monitoring of Mobile Applications M eux Test Whitepaper Performance Testing and Monitoring of Mobile Applications Abstract The testing of a mobile application does not stop when the application passes all functional tests. Testing the

More information

It s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration

It s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration It s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration By Zeus Kerravala, Founder and Principal Analyst with ZK Research Contents Introduction: Effective File Collaboration Is

More information

EMA Service Catalog Assessment Service

EMA Service Catalog Assessment Service MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning

More information

Notice of Inquiry Response. October 31, 2012 V1.0

Notice of Inquiry Response. October 31, 2012 V1.0 Notice of Inquiry Response National Telecommunications and Information Administration Chapter 1 FNN Conceptual Network Design Model Department of Commerce National Telecommunications and Information Administration

More information

Distributed Systems. 23. Content Delivery Networks (CDN) Paul Krzyzanowski. Rutgers University. Fall 2015

Distributed Systems. 23. Content Delivery Networks (CDN) Paul Krzyzanowski. Rutgers University. Fall 2015 Distributed Systems 23. Content Delivery Networks (CDN) Paul Krzyzanowski Rutgers University Fall 2015 November 17, 2015 2014-2015 Paul Krzyzanowski 1 Motivation Serving web content from one location presents

More information

Automating ITIL v3 Event Management with IT Process Automation: Improving Quality while Reducing Expense

Automating ITIL v3 Event Management with IT Process Automation: Improving Quality while Reducing Expense Automating ITIL v3 Event Management with IT Process Automation: Improving Quality while Reducing Expense An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for NetIQ November 2008 IT Management

More information

Running IT like a business in the health care industry Page 1

Running IT like a business in the health care industry Page 1 Running IT like a business in the health care industry Page 1 The results from Heights s third global IT performance research initiative underscore the challenges that CIOs are facing as they cope with

More information

AlertSite Well Positioned for Addressing Challenges of a New Web

AlertSite Well Positioned for Addressing Challenges of a New Web Introduction AlertSite Well Positioned for Addressing Challenges of a New Web Organizations that participated in TRAC's recent survey reported that they are losing on average $21,000 per one hour of website

More information

Smart Ingest Solution for Telecommunications

Smart Ingest Solution for Telecommunications Smart Ingest Solution for Telecommunications White Paper Author: Ben Woo Neuralytix, Inc. Doc#: 194292 Published: 2/24/2014 Last Update: 2014 Neuralytix, Inc. and/or its affiliates. All rights reserved

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile By Dennis Drogseth, Dominique Dupuis, Pascal Paysant An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) and CXP Research

More information

Consolidating IT Infrastructure Management: Unifying Data Center Hardware and Software Administration

Consolidating IT Infrastructure Management: Unifying Data Center Hardware and Software Administration Consolidating IT Infrastructure Management: Unifying Data Center Hardware and Software Administration An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Emerson Network Power October 2014

More information

Support and Service Management Service Description

Support and Service Management Service Description Support and Service Management Service Description Business Productivity Online Suite - Standard Microsoft Exchange Online Standard Microsoft SharePoint Online Standard Microsoft Office Communications

More information

EMA Advisory Note: Virtualization and Management Trends, Forecasts, and Recommendations (Summary)

EMA Advisory Note: Virtualization and Management Trends, Forecasts, and Recommendations (Summary) EMA Advisory Note: Virtualization and Management Trends, Forecasts, and Recommendations (Summary) Sponsored by: Virtualization is clearly a mission-critical production technology Written by Andi Mann Enterprise

More information

BUSINESS IMPACT OF POOR WEB PERFORMANCE

BUSINESS IMPACT OF POOR WEB PERFORMANCE WHITE PAPER: WEB PERFORMANCE TESTING Everyone wants more traffic to their web site, right? More web traffic surely means more revenue, more conversions and reduced costs. But what happens if your web site

More information

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance

More information

Change is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth

Change is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth Change is Good By K. Yates The past 10 to 15 years have seen a shift in how executives view IT/telecom infrastructure. In the 1990s, executives managed IT/telecom to reduce its cost; in the early to mid-2000s,

More information

APPLICATION-AWARE ROUTING IN SOFTWARE-DEFINED NETWORKS

APPLICATION-AWARE ROUTING IN SOFTWARE-DEFINED NETWORKS APPLICATION-AWARE ROUTING IN SOFTWARE-DEFINED NETWORKS SARO VELRAJAN Director of Technology, Aricent APPLICATION-AWARE ROUTING IN SOFTWARE-DEFINED NETWORKS Service providers are constantly exploring avenues

More information

12 Steps to Ensure Successful SaaS Delivery

12 Steps to Ensure Successful SaaS Delivery WHITE PAPER The Web Performance Division of Compuware 12 Steps to Ensure Successful SaaS Delivery How to protect revenue, renewals, and customer satisfaction Good Performance = Good Business AOL revealed

More information

The Secret to Business Results: How Network Connections Drive Web Application Performance

The Secret to Business Results: How Network Connections Drive Web Application Performance CITO Research Advancing the craft of technology leadership The Secret to Business Results: How Network Connections Drive Web Application Performance Sponsored by Contents Executive Summary 1 Introduction

More information

EMA Product Brief: Desktop Virtualization with Quest

EMA Product Brief: Desktop Virtualization with Quest EMA Product Brief: Desktop Virtualization with Quest HIGHLIGHTS Vendor name: Quest Software Product name: vworkspace Production function: Desktop Virtualization Host Operating Systems Support: Windows

More information

Cloud Computing are you ready?

Cloud Computing are you ready? Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:

More information

Support the Era of the App with End-to-End Network and Application Performance Visibility

Support the Era of the App with End-to-End Network and Application Performance Visibility Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

More information

A Comprehensive Approach to Practicing ITIL Change Management. A White Paper Prepared for BMC Software February 2007

A Comprehensive Approach to Practicing ITIL Change Management. A White Paper Prepared for BMC Software February 2007 A White Paper Prepared for BMC Software February 2007 Table of Contents Executive Summary...1 The Problem...1 The Solution...2 ITIL Approach to Change Management...2 Integrating Batch Processing With ITIL-Based

More information

The OpenDNS Global Network Delivers a Secure Connection Every Time. Everywhere.

The OpenDNS Global Network Delivers a Secure Connection Every Time. Everywhere. The OpenDNS Global Network Delivers a Secure Connection Every Time. Everywhere. Network Performance Users devices create multiple simultaneous connections each time we exchange data with other Internet

More information

MPLS WAN Explorer. Enterprise Network Management Visibility through the MPLS VPN Cloud

MPLS WAN Explorer. Enterprise Network Management Visibility through the MPLS VPN Cloud MPLS WAN Explorer Enterprise Network Management Visibility through the MPLS VPN Cloud Executive Summary Increasing numbers of enterprises are outsourcing their backbone WAN routing to MPLS VPN service

More information

Securing the Administration of Virtualization

Securing the Administration of Virtualization Securing the Administration of Virtualization An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Market Research Report Prepared for RSA, The Security Division of EMC March 2010 IT MANAGEMENT RESEARCH, Table of

More information

Modernizing Application Lifecycle Management Through Software as a Service

Modernizing Application Lifecycle Management Through Software as a Service Modernizing Application Lifecycle Management An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Hewlett-Packard March 2011 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING

More information

WAN Optimization for Microsoft SharePoint BPOS >

WAN Optimization for Microsoft SharePoint BPOS > White Paper WAN Optimization for Microsoft SharePoint BPOS > Best Practices Table of Contents Executive Summary 2 Introduction 3 SharePoint BPOS performance: Managing challenges 4 SharePoint 2007: Internal

More information

Assuring Converged Infrastructure: Converged Management Strategies for Cisco UCS

Assuring Converged Infrastructure: Converged Management Strategies for Cisco UCS Converged Management Strategies for Cisco UCS An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for CA Technologies April 2012 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING

More information