STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS

Transcription

1 STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS Department of Administration DIVISION OF PURCHASES One Capitol Hill Providence, RI Tel: (401) Fax: (401) Website: CONTRACT USER GUIDE TELECOMMUNICATIONS SERVICES MASTER PRICE AGREEMENT ( MPA ) #308 BID SOLICITATION # CONTRACT TERM 9/1/2014 8/31/2016 WITH 3 RENEWAL OPTION(S) FOR 1-YEAR TERM(S) AT THE SOLE OPTION OF THE STATE STATE AGENCIES UNDER THE EXECUTIVE BRANCH OF GOVERNMENT ARE REQUIRED TO CONTACT THE TELECOMMUNICATIONS OFFICE OF THE DIVISION OF INFORMATION TECHNOLOGY TO OBTAIN SERVICES UNDER THIS AWARD. CONTACT INFORMATION IS AS FOLLOWS: JACQUELINE.DROUIN@DOIT.RI.GOV (401) MAUREEN.COLLARD@DOIT.RI.GOV (401) INSTRUCTIONS FOR USE The Telecommunications Office of the Division of Information Technology will solicit quotes from all vendors for a specific category up to a cap of $49, A Contract Release will be issued against the awarded vendor s MPA Contract Agreement. For projects estimated to be $50, to $150,000.00, the Telecommunications Office of the Division of Information Technology will solicit quotes from all vendors for a specific category. A zero dollar requisition will be issued and sent to the Division of Purchases with all quotes received and a recommendation for award. Vendors should include price of Performance Bond with their quote. The Division of Purchases will request a Performance Bond and updated certificate of insurance from the recommended vendor, and a purchase order will be issued. Projects estimated to be over $150, will be bid. 1

2 STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS Department of Administration DIVISION OF PURCHASES One Capitol Hill Providence, RI Tel: (401) Fax: (401) Website: CONTRACT SUMMARY: The intent of this Master Price Agreement (MPA) is to establish a Qualified Vendor List to provide telecommunications services to include the following categories: Traditional Voice Services VoIP Services Hosted VoIP Services IP Data Services POTS PRI Telephone Sets/Equipment Conference Calling Services Call Center Services Web/Video Conferencing Professional Services Wireless Machine to Machine Solutions Usage Rates Colocation Services Proposals were received from twenty-two (22) vendors. Nineteen vendors are recommended for award. Please see the attached spreadsheets which show the awarded vendors, categories of award, and contact information. WHO CAN USE THIS CONTRACT: Statewide Applicability Political Subdivisions (cities, towns, schools, quasi-public agencies), as authorized by law, may participate in this Agreement. All ordering and billing shall be between the vendor and the political subdivision only. Division of Purchases Contact: Gail Walsh, Chief Buyer (401) Gail.walsh@purchasing.ri.gov 2

3 MPA-308 RFP # TELECOMMUNICATIONS SERVICES AWARDED CATEGORIES Traditional Hosted IP Data Telephone Sets Conference Call Center Web/Video Professional Wireless Machine Usage Colocation Voice Services VoIP Services VoIP Services POTS PRI Circuits Equipment Calling Services Services Conferencing Services to Machine Rates Services Atrion Networking Corporation X X X X X Carousel Industries X X X X X CenturyLink / Qwest Communications X X X X Cox Rhode Island Telcom, LLC X X X X X X X X X Envision Technology Advisors, LLC X X EPlus X X Ezuce X X X X X Fibertech Holdings d/b/a Fibertech Networks X Future Technologies Group X Insight Mobile Data, Inc. X Level 3 Communications X X X X X X X X X Light Tower Fiber, LLC X X Oshean, Inc. X X X X The Presidio Corporation X X X X X T-Mobile X Towerstream Corporation X X Verizon Business Network Services X X X X X X X X X X X X Verizon Wireless X Windstream / Paetec X X X X X X X X X X Page 3 of 4

4 MPA-308 RFP # TELECOMMUNICATIONS SERVICES CONTACT INFORMATION Purchase Order Number Contact Name(s) Tel. Number Atrion Networking Corporation Miguel Ferreira (401) mferreira@atrion.net Carousel Industries Alli-Michelle Conti (401) aconti@carouselindustries.com CenturyLink / Qwest Communications Catherine Pauling (617) catherine.pauling@centurylink.com Patricia Edelmann (888) patricia.edelmann1@centurylink.com Cox Rhode Island Telcom, LLC Steven P. Hughes (401) steven.hughes@cox.com Jamie Foster (401) jamie.foster@cox.com Brad French-Education (401) brad.french@cox.com Envision Technology Advisors, LLC Joseph Gleason (401) gleason@envisionsuccess.net EPlus Jennifer Brickhill (401) jbrickhill@eplus.com Ezuce John Drolet (978) jdrolet@ezuce.com Fibertech Holdings d/b/a Fibertech Networks Peter Sozek (401) psozek@fibertech.com Future Technologies Group Stephen Gillis (617) sgillis@ftgtechnologies.com Insight Mobile Data, Inc Jim Healy (401) jhealy@insightmobiledata.com Level 3 Communications Josecylin Cole (404) josecylin.cole@level3.com Light Tower Fiber, LLC Michelle Kavey (617) mkavey@lightower.com Oshean, Inc Melanie Turcotte (401) melanie@oshean.org The Presidio Corporation James Doyle (781) jdoyle@presidio.com T-Mobile Donna Monahan (508) donna.monahan@t-mobile.com Towerstream Corporation Paul Alabiso (866) x 256 palabiso@towerstream.com Verizon Business Network Services William Doyle (617) william.j.doyle@verizon.com Verizon Wireless Bobbie Lorange (401) bobbie.lorange@verizonwireless.com Windstream / Paetec Richard Caruth (978) rick.caruth@windstream.com Page 4 of 4

5 Notice of Contract Purchase Agreement Page 1 of 2 STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS ONE CAPITOL HILL PROVIDENCE RI OSHEAN INC 6946 POST RD STE 402 NORTH KINGSTOWN, RI United States MPA TELECOMMUNICATIONS SERVICES Award Number Effective Period: 01-SEP AUG-16 S H I P T O MASTER PRICE AGREEMENT SEE BELOW RELEASE AGAINST,RI MPA United States Date: Buyer: Shipping: Terms: Vendor#:.05-AUG-14.G Walsh.Paid NET I N V O I C E MASTER PRICE AGREEMENT SEE BELOW RELEASE AGAINST,RI MPA United States Department Type of Requisition Bid Number Requisition Number N/A MASTER PRICE AGREEMENT #308 CONTRACT TERM: 9/1/14-8/31/16 WITH AN OPTION TO RENEW FOR UP TO THREE (3) ADDITIONAL ONE-YEAR RENEWALS. ********************************************************************************************************************************************* IN ORDER TO PROVIDE SERVICES UNDER THIS MASTER PRICE AGREEMENT, VENDOR MUST BE IN COMPLIANCE WITH THE PROVISIONS OF RHODE ISLAND GENERAL LAW TELECOMMUNICATIONS. ********************************************************************************************************************************************* PROVIDE TELECOMMUNICATIONS SERVICES PER ORDER OF PRECEDENCE AS FOLLOWS: 1. THE STATE OF RHODE ISLAND'S GENERAL CONDITIONS OF PURCHASE (ATTACHED) 2. SUPPLEMENTAL AGREEMENT (ATTACHED) 3. RFP # AND ADDENDA 1-3 (INCORPORATED BY REFERENCE) 4. VENDOR'S COST PROPOSAL (ATTACHED) 5. VENDOR'S TECHNICAL PROPOSAL (INCORPORATED BY REFERENCE) AWARDED CATEGORIES: VoIP SERVICES HOSTED VoIP/IP CENTREX IP DATA CIRCUITS COLOCATION SERVICES VENDOR CONTACT: MELANIE TURCOTTE TEL: (401) MELANIE@OSHEAN.ORG STATE PURCHASING AGENT Nancy R. McIntyre This Notice of Award/Purchase Order is issued in accordance with the specific requirements described herein and the State's Purchasing Regulations and General Conditions of Purchase, copies of which are available at Delivery of goods or services as described herein shall be deemed acceptance of these requirements

6 Notice of Contract Purchase Agreement Page 2 of 2 STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS ONE CAPITOL HILL PROVIDENCE RI OSHEAN INC 6946 POST RD STE 402 NORTH KINGSTOWN, RI United States MPA TELECOMMUNICATIONS SERVICES Award Number Effective Period: 01-SEP AUG-16 S H I P T O MASTER PRICE AGREEMENT SEE BELOW RELEASE AGAINST,RI MPA United States Date: Buyer: Shipping: Terms: Vendor#:.05-AUG-14.G Walsh.Paid NET I N V O I C E MASTER PRICE AGREEMENT SEE BELOW RELEASE AGAINST,RI MPA United States Department Type of Requisition Bid Number Requisition Number N/A STATE CONTACTS: JACQUELINE DROUIN TEL: (401) JACQUELINE.DROUIN@DOIT.RI.GOV MAUREEN COLLARD TEL: (401) MAUREEN.COLLARD@DOIT.RI.GOV STATE PURCHASING AGENT Nancy R. McIntyre This Notice of Award/Purchase Order is issued in accordance with the specific requirements described herein and the State's Purchasing Regulations and General Conditions of Purchase, copies of which are available at Delivery of goods or services as described herein shall be deemed acceptance of these requirements

7 A Proposal To: The Rhode Island Department of Administration, Division of Purchases, 2nd Floor One Capitol Hill Providence, RI (RFP Number: ) On Behalf Of: Rhode Island Department of Administration COST PROPOSAL For: Telecommunications Services (MPA 308) Submittal Date: February 25, 10:30AM Submitted By: OSHEAN, Inc Post Road, Suite 402 North Kingstown, RI

8 Transmittal Letter: February 25, 2014 RI Department of Administration Division of Purchases, 2nd Floor One Capitol Hill Providence, RI ATT: Daniel W. Majcher Regarding RFP Number: Dear Mr. Majcher: OSHEAN, Inc. is pleased to present our proposal to The Rhode Island Department of Administration, Office of Purchases, on behalf of the in order to provide Telecommunications Services Enclosed, please see our Cost Proposal as required by the RFP. Specifically, we have included: - Separate Sealed Cost Proposal OSHEAN takes no exception to any stated requirements in this RFP, and will comply with all such requirements fully. We have submitted a compliant and thorough proposal. 2

9 If I can be of any assistance please contact me. Respectfully Submitted, David Marble President and CEO OSHEAN 3

10 Table of Contents TRANSMITTAL LETTER:... 2 TABLE OF CONTENTS... 4 SECTION 7: COST PROPOSAL... 5 NARRATIVE OF OSHEAN S ENRICHED INTERNET SERVICE: VOIP SERVICES TELEPHONE SETS / EQUIPMENT (URI) CONFERENCE CALLING SERVICES IP DATA CIRCUITS SECTION 6.3 FROM TECHNICAL PROPOSAL NETWORK MANAGEMENT SERVICES CO-LOCATION HOSTING NOT-TO-EXCEED PRICING TABLE SIGNATURE PAGE:

11 Section 7: Cost Proposal Detailed Cost and Cost Narrative: Narrative of OSHEAN s Enriched Internet Service: OSHEAN provides member organizations with access to the commodity Internet, and for qualifying Members such as the Community College of Rhode Island, access to the Internet2 national and international research network. Internet Access service is provided via OSHEAN s diversely located aggregation facilities, and utilizes redundant core routers and redundant upstream Internet Service Provider (ISP) connections to provide enhanced capacity and reliability. OSHEAN s Beacon 2.0 Transport Network is connected at all current CCRI campus locations. The Beacon 2.0 Network is a state of the art, fully meshed resilient fiber network with a 400+ mile regional topology and is dual homed into diverse aggregation facilities. A few of the key features of OSHEAN s Enriched Internet Services that sets us apart from other providers: OSHEAN s Enriched Internet Services allow a 50% constant burst over the subscription rate thereby reducing the committed rate requirement and smoothing transitions. OSHEAN provides unmetered access to Internet2 advanced layer 3 services This is exclusive to OSHEAN. No other provider can provide access to this Internet 2 service in Rhode Island. Internet2 is an ever expanding resource of services which are described and found here OSHEAN s Enriched Internet Services are engineered for private peering. Private Peering accounts for approximately 20 30% of traffic that would typically route over the commercial Internet. However, OSHEAN has the ability to keep this traffic On Net for better performance and cost savings. This traffic is unmetered and is not charged against your subscription rate. Examples of OSHEAN private peering capabilities are; Netflix, ESPN Research, Akamai caching servers, other OSHEAN members and Internet 2. OSHEAN will provide a secondary ISP peering session for a DR/Secondary Site at full subscription rate at no additional charge. Secondary site must be on net and total bandwidth should not exceed subscription rate. All CCRI locations are currently connected. Therefore OSHEAN is able to offer Redundant Internet Service at all locations at no additional cost. 5

12 As part of the OSHEAN s Enriched Internet Service, OSHEAN offers a fully managed, cloud based Domain Name Services (DNS) and provides IP addresses at no additional costs. The OSHEAN DNS cloud offering is based Dyn s global Anycast network which has multiple points of presence (POPS) and assures high site availability and low latency resulting in a superior user experience. Delivered as a managed DNS service, there is no need to buy hardware, install software, or hire more IT personnel. Managed DNS addresses all of our members' current and future DNS needs including handling DNSSEC, IPv6, an easy to use management portal, advanced logging and reporting. All with the lowest cost of ownership. 7 In a separately, sealed section, Vendor shall provide complete, itemized costs for the items / services being proposed in accordance with the technical requirements above. The Cost section is broken down by the major categories as defined previously under System Requirements. Vendor does not have to provide pricing for every item in each section, but will only be considered for services for which complete pricing is provided (this includes all installation, equipment, monthly service, and related charges as applicable). Vendor may provide pricing for additional related services not specifically requested. The Division of Purchases reserves the right to disqualify any vendor for incomplete pricing. All not to exceed proposed pricing for each service or commodity for which your company is submitting must be included in your response in a table for Sections 7.1 through 7.4 as shown in example All other proposed pricing must be presented clearly and itemized in a table as shown in example for each service or item for which you are bidding or you may choose the format for your table providing it clearly displays an all inclusive not to exceed price for each item. As stated previously, Vendor may not require minimum or maximum purchase levels or volume commitments or termination fees for services, Centrex/PRI or data circuits, but may offer tiered pricing levels or percentage discounts based on actual usage. Any discounts must be automatically applied, and not provided as rebates or other procedures that require the Customer to request reimbursement. All volume or percentage discounts must be clearly identified as part of the cost response. Pricing shall be the Vendor s best pricing. If during the term of this RFP, the Vendor or any of its affiliates enter into a more favorable agreement with a commercial or government customer whose total annual purchases are equal or smaller than State s, a government entity, or any entity entitled to use this MPA, the Vendor shall inform the State in writing of any rates and charges which contain more favorable pricing than the rates and charges contained herein, the Vendor s rates and charges shall be amended for this MPA. The State shall 6

13 receive credit for the difference between the rates and charges in effect beginning on the date the Vendor entered into the agreement for more favorable rates and charges. If the Vendor or its affiliates offer a promotion/discount for services that result in charges lower than the rates and charges for this MPA, then the Vendor shall make the lower pricing available for services during such promotion/discount. The term of the agreement is two years with three one year renewals at the option of the State. If pricing for any services will differ for the optional years of the agreement, this must be clearly specified by listing separate pricing for years 4 and/or 5 of the agreement. Otherwise, Vendor s stated pricing will remain in effect during the renewal periods (if the State elects to renew.) Note: Pricing for monthly circuit costs must include all associated line charges (EUCL, etc.) Itemize separately current local, state, federal, and/or other regulatory mandatory taxes, surcharges or fees allowed to be passed through to customer that would be assessed and the statutory/regulatory authority authorizing same. The State will not pay for any such taxes, surcharges or fees unless mandated and allowed to be passed through by law or regulation. Vendor shall not assess any such mandatory, taxes, fees or surcharges other than identified in its proposal unless approved by a contract amendment. Vendor shall not invoice the State or any entity receiving services from Vendor under this MPA for taxes, surcharges and fees for services under which applicable law exempts the State or any such entity from payment. The State will not commit to any minimums for circuits. Pricing for major capex service that may require than a month to month term (ie: a large capex service like a SONET ring) need to explicitly ID the product and term commitment required. 7

14 7.1 OSHEAN is not bidding this category. 7.2 VoIP Services SIP Trunks Cost proposal for SIP trunks shall include the following items: Installation charge, per circuit NOTE: The current Internet2 Net+ agreement with Aastra / Level 3 SIP Trunking and Hosted VoIP services currently require a 5 year term for member organizations. If during the term of this MPA these services become available under the same not toexceed pricing for a shorter term commitment, OSHEAN will provide this option to members. Pricing for the I2 Net+ SIP Trunking service is based on a concurrent port (one call per port) basis. See below pricing table for installation charges Monthly charges (be sure to specify include all of the following that apply): Circuit charge Port charge Per trunk charge Pricing for the I2 Net+ SIP Trunking service is based on a concurrent port (one call per port) basis. See below pricing table for monthly charges SIP to TDM gateway / device (if offered) purchase and/or monthly lease cost, including installation See pricing under Hosted VoIP / IP Centrex for options Usage rates (include the following, where applicable) Local See pricing table below Intrastate/Interstate Long Distance 8

15 See pricing table below Flat Monthly Rate Local / Long Distance (if available) Option for flat monthly rate local with a long distance bundle based on a maximum average monthly usage per line is available and included in the pricing table below International (provide listing of available countries / rates) See note on international pricing in the pricing table below Toll Free Toll free is not included on the standard rates sheet, but is available from Level 3. Custom options available upon request Additional services (specify) See pricing table below for additional options IP to IP gateway (or a similar box that does SIP fixup) See pricing under Hosted VoIP / IP Centrex for options Session Border Controller See pricing under Hosted VoIP / IP Centrex for options. 9

16 Internet2 Net+ Level 3 SIP Trunking Service Pricing Installation and Other Non Recurring Charges (NRC) Item NRC New / Ported Telephone Number (TN) Activation Charge per TN $0.60 Local Number Portability (LNP) NRC per TN ported $0.60 Non recurring Subscriber Order Charge per LSR change transaction $18.00 Non recurring Subscriber Order Charge per non LSR change transaction $6.00 Order charges are for changes initiated after the initial customer order. Line Service Record (LSR) changes include number porting & directory listing changes. Non LSR changes include Primary Interexchange Carrier (PIC) services Non recurring Subscriber Disconnect Charge per Subscriber $2.40 Per each subscriber disconnect or port out prior end of Services Term Non recurring Charge for Cancelled LNP Requests per TN $7.20 Non recurring Charge for Expedited LNP Requests Cancellations per TN $90.00 Non recurring Charge fo Customer Initiated Snapbacks per TN $360 Where snapbacks can be accommodated in addition to standard activation NRC Non recurring Charge for API Integration Testing (optional) $30,000 Usage Monthly Recurring Charges (MRC) and Non Recurring Charges (NRC) Item MRC NRC Recurring new or ported telephone number (TN) charge: TN ports of up to 5,000 numbers $0.20 TN ports over 5,000 numbers, up to 10,000 numbers $0.15 TN ports over 10,000 numbers $0.09 Usage Charges for Local Calling (Local Port Based and Long Distance Usage Plan): Pricing is on a fixed port, per concurrent call paths (CCPs). Each CCP is one call. Customer cannot exceed the number of fixed ports ordered and installed (i.e., no bursting) Enhanced Local Service Port Pricing Plan: Base Flat Rate Local / Measured LD for up to 5,000 CCPs per CCP $15.84 $24.00 Enhanced Flat Rate Local and Bundled Long Distance Service Port Pricing Plan: Base Flat Rate Bundled LD for up to 5,000 CCPs per CCP $21.78 $24.00 Discounts of MRC for above local and local/ld service are available above 5,000 CCPs: 5% for 5,000 10,000 CCPs, 10% for 10,001 25,000 CCPs, 15% for 25,001 50,000 CCPs, 25% for 50,001 75,000 CCPs, 30% for 75, ,000 CCPs, and 40% for over 100,000 CCPs Local and LD bundle above includes a maximum average of 85 minutes of use 10

17 on a monthly basis, calculated as total number of minutes of use across all TNs divided by the total number of TNs. The following additional usage charges apply for each minute of use exceeding the maximum average: Charge per minute of use (MOU) exceeding allowable maximum per MOU $ Usage Charges for LD Calling Under Local Port Based Pricing Plan: Continental US Interstate per minute per usage $ Continental US Intrastate per minute per usage $0.02 Continental US usage is billed in increments of 6 seconds. International calling rates are Level 3 standard rates and available on request. Other Charges Item NRC Directory Assistance per call $0.62 Directory Assistance Call Completion: Per call charge $0.24 Per minute of use charge $0.07 Operator Assisted Dialing: Operator Assisted Dialing (no third party billed service) per call $0.70 Person to person calls per call $3.00 Usage charge for calls completed using Operator Assistance per MOU $

18 7.2.2 Hosted VoIP / IP Centrex NOTE: The current Internet2 Net+ agreement with Aastra / Level 3 SIP Trunking and Hosted VoIP services currently require a 5 year term for member organizations. If during the term of this MPA these services become available under the same not to exceed pricing for a shorter term commitment, OSHEAN will provide this option to members. The Internet2 Aastra/Level 3 SIP Services available through OSHEAN is based on Aastra s hosted VoIP offering as detailed below. Pricing for the associated SIP trunks for the hosted VoIP are in the table in the previous SIP Trunking section. Cost proposal for SIP trunks shall include the following items: Installation, hosted VoIP / IP Centrex service (using IP phone set) Pricing for hosted VoIP services is included in the table below. Pricing for SIP trunks is included in the previous section Monthly charges, hosted VoIP / IP Centrex service (using IP phone set) Pricing for hosted VoIP services is included in the table below. Pricing for SIP trunks is included in the previous section IP phone set charges (lease and/or purchase, including available model options) include hardware only vs. installed pricing, if applicable Charges for available IP phone sets are shown in the pricing table below Installation, hosted VoIP / IP Centrex service (deviceless service) Charges for available deviceless services are shown in the pricing table below Monthly charges, hosted VoIP / IP Centrex service (deviceless services) Charges for available deviceless services are shown in the pricing table below Voice Mail, per mailbox (setup/monthly charges) 12

19 Charges for voice mail and associated services are shown in the pricing table below Usage rates (include the following, where applicable) Local Intrastate/Interstate Long Distance Flat Monthly Rate Local / Long Distance (if available) International (provide listing of available countries / rates) All usage rates are shown in the previous section under IP Trunking Additional services (specify) See the table below for all additional hosted VoIP services available. 13

20 NET+SIP Services Pricing table for Internet2 Net+ Aastra SIP subscriber services User Type (Per User) Monthly Recurring Price Subscriber, Basic User Service, Monthly Recurring (Per User/Per Month) $ Subscriber, Premium User Service, Monthly Recurring (Per User/Per Month) $ Subscriber, UM Only Service, 30 minutes of storage, Monthly Recurring (Per User/Per Month) 3 $1.98 Additional Options (Per User) Subscriber, Add UM Service to a Basic or Premium User, Monthly Recurring (Per User/ $0.30 Per Month) Subscriber, Call Center, Standard Service, Monthly Recurring (Per User/Per Month) 1 $ Subscriber, Call Center, Premium Service, Monthly Recurring (Per User/Per Month) 1 $ Subscriber, Call Center PC Client, Agent, Monthly Recurring (Per User/Per Month) 3 $ Subscriber, Call Center PC Client, Supervisor, Monthly Recurring (Per User/Per Month) 3 $ Subscriber, Receptionist, Monthly Recurring (Per Instance/Per Month) 1 $ Subscriber, Inbound FAX Service, Monthly Recurring (Per User/Per Month) 1 $ Subscriber, Microsoft Lync RCC Service, Server Side Integration, Monthly Recurring $0.36 (Per User/Per Month) 1 Additional Options (Per Port/Channel) Meet Me Conferencing Service, Monthly Recurring (Per Port/Per Month) $ G.729 Codec, Media Server, Monthly Recurring (Per Voice Channel/Per Month) $1.19 Auto Attendant (Per Auto Attendant Entry Point) Subscriber, Auto Attendant Service, Monthly Recurring (Per Instance/Per Month) $1.50 Soft Mobile User Type (Per User) Communicator Voice, Desktop, Monthly Recurring (Per Instance/Per Month) $ Communicator Voice, Mobile, Monthly Recurring (Per Instance/Per Month) $ Communicator Voice & Video, Desktop, Monthly Recurring (Per Instance/Per Month) $ Communicator Voice & Video, Mobile, Monthly Recurring (Per Instance/Per Month) $ Communicator Instant Messaging & Presence, Monthly Recurring (Per User/Per Month) $ Web Collaboration Service (Concurrent Sessions) up to 25 participants, monthly recurring $ Web Collaboration Service (Concurrent Sessions) up to 100 participants, monthly recurring $ Web Collaboration Service (Concurrent Sessions) up to 250 participants, monthly recurring $

21 Telchemy Voice Quality Monitoring (Per Premium/Basic User) Subscriber, Voice Quality Monitoring Service, Monthly Recurring (Per User/Per Month) 4 $0.12 Trunk Connection Charges (Per Channel) Managed Service, SIP Business Trunk Group, Monthly Recurring (Per Concurrent Call Path $8.11 /Per Month) SIP Trunk, Anchored Channel w/pbx Service, Monthly Recurring (Per Concurrent Call Path $5.72 /Per Month) Customer Provided Appliance Support (Per Device) Small appliance management service, non Mitel provided equipment, monthly recurring $12.00 (includes appliances such as AudioCodes MediaPacks, EdgeMarc 250/45xx) Medium appliance management service, non Mitel provided equipment, monthly recurring $30.00 (includes appliances such as AudioCodes M500/M800/M1K/M2K, EdgeMarc 46xx) Large appliance management service, non Mitel provided equipment, monthly recurring $60.00 (includes appliances such as AudioCodes M4000, EdgeMarc 5300/7300/7400) 1: Requires a Basic or Premium User license 2: Number of trunks will depend on number of users supported. The industry standard is 10:1. 3: Requires a Basic or Premium User License and ACD Standard or Premium License 4: Phones must support RTCP XR, Mitel phones support this at no additional charge. 15

22 Pricing table for Internet2 Net+ Aastra IP sets and other hardware Mitel SIP Phones A i SIP Phone, GigE / No AC Adapter* $ A i SIP Phone, GigE / No AC Adapter* $ A i SIP Phone, GigE, Color Display / with AC Adapter* $ SIP Accessories AAA A AC Adapter North America $18.00 D Adjustible High Angle Stand for Mitel 673xi SIP Phones $14.40 D DHSG Cable for Enhanced Hands Free Headset Operation $18.00 Mitel SIP Expansion Modules A M670i Expansion Module* $ A M675i Expansion Module* $ Mitel Analog Phones A LP Analog Phone $50.39 Mitel SIP DECT Lite Packages AUS A Single cell RFP SL35 combined with one 612d DECT handset* $ AUS A Single cell RFP SL35 combined with one 622d DECT handset* $ Mitel SIP DECT Infrastructure T RFP L35 IP Indoor Access Point Licensed (Less than 20 RFPs) $ RFP L36 IP Outdoor Access Point Licensed (Less than 20 RFPs, PoE $ Only) AAA A OMM CD SIP DECT Open Mobility Manager 3.0 $25.20 Mitel SIP DECT Phones 80E00011AAA A 612d DECT Handset* $ E00012AAA A 622d DECT Handset* $ E00013AAA A 632d DECT Handset* $ Conference Phones 80C00009AAA A S850i Conference Phone NA Base, 2 Omindirectional Mics, Dialer $ AAA A S850i Omni Microphone $ AAA A S850i Lapel Microphone $ Optional Enhanced Warranty for Mitel SIP Phones (Provides Advance Replacement) EW1 1 Year Enhanced Warranty Mitel Phones & Expansion Modules $7.92 EW3 3 Year Enhanced Warranty Mitel Phones & Expansion Modules $

23 EW5 5 Year Enhanced Warranty Mitel Phones & Expansion Modules $26.64 Notes Mitel Phones Include one year warranty. The enhanced warranty option adds advance replacement to the standard warranty period. The Three Year option adds an additional two years of warranty coverage, and the Five Year option adds an additional four years. Enhanced warranty must be purchased at the same time Mitel phones are ordered. Enhanced warranty cannot be added later or renewed. Enhanced warranty coverage is available for Mitel SIP phones only, designated by an asterisk (*). Additional SIP DECT products and accessories are available from Mitel Contact your Mitel Sales representative for the full portfolio. Premise Based Equipment Pricing (Purchased ) Part Number Description Member Ext Price Campus / Remote Office SBC Devices (Audiocodes) Mediant 4000 Enterprise Session Border Controller (ESBC) with 0 $4, sessions (spare) Mediant 4000 Enterprise Session Border Controller (ESBC) with $20, Survivability 250 SIP sessions/3,000 Survivable Registrations Mediant 4000 Enterprise Session Border Controller (ESBC) with $28, Survivability 500 SIP sessions/5,000 Survivable Registrations Mediant 4000 Enterprise Session Border Controller (ESBC) with $40, Survivability 1,000 SIP sessions/10,000 Survivable Registrations Mediant 4000 Enterprise Session Border Controller (ESBC) with $54, Survivability 2,000 SIP sessions/10,000 Survivable Registrations Mediant 4000 Enterprise Session Border Controller (ESBC) with $67, Survivability 4,000 SIP sessions/10,000 Survivable Registrations Mediant 4000 Upgrade for 50 SIP sessions $2, Mediant 4000 Upgrade for 100 SIP sessions $5, Mediant 4000 Upgrade for 250 SIP sessions $10, Mediant 4000 Upgrade for 500 SIP sessions $15, Mediant 4000 Upgrade for 1,000 SIP sessions $20, Mediant 4000 Upgrade for 2,000 SIP sessions $31, Mediant 4000 Upgrade for 4,000 SIP sessions $46, Mediant 4000 Upgrade for 1,000 SIP Survivable Registrations $1, Mediant 800 Enterprise Session Border Controller (ESBC) with $ survivability 17

24 with 5 SIP sessions/50 survivable sessions Mediant 800 Enterprise Session Border Controller (ESBC) with survivability with 10 SIP sessions/100 survivable sessions Mediant 800 Enterprise Session Border Controller (ESBC) with survivability with 25 SIP sessions/250 survivable sessions Mediant 800 Enterprise Session Border Controller (ESBC) with survivability with 30 SIP sessions/500 survivable sessions Mediant 800 Enterprise Session Border Controller (ESBC) with survivability with 50 SIP sessions/500 survivable sessions $1, $2, $3, $4, Campus / Remote Office SBC w/integrated Gateway Devices (Audiocodes) Mediant 800 with 12 FXS Voice Interfaces $1, Mediant 800 with 4 FXO and 4 FXS Voice Interfaces $1, Mediant 800 with 1 E1/T1 $2, Mediant 800 software license for initial or additional 5 E SBC $ sessions Mediant 800 software license for initial or additional 25 E SBC $1, sessions Mediant 800 software license for initial or additional 50 E SBC $3, sessions Mediant 800 software license for enabling 50 SIP registrations on E SBC $96.00 VoIP Gateways (Audiocodes) VoIP Gateway, 2 FXS analog lines, single 10/100 BaseT, Audiocodes $ MP VoIP Gateway, 4 FXS analog lines, single 10/100 BaseT, Audiocodes $ MP VoIP Gateway, 8 FXS analog lines, single 10/100 BaseT, Audiocodes $ MP VoIP Gateway, 24 FXS analog lines, single 10/100 BaseT, $1, Audiocodes MP VoIP Gateway, 4 FXO analog lines, single 10/100 BaseT, $ Audiocodes MP VoIP Gateway, 8 FXO analog lines, single 10/100 $ BaseT, Audiocodes MP VoIP Gateway, 2 FXO and 2 FXS analog lines, single 10/100 BaseT, $ Audiocodes MP VoIP Gateway, 4 FXO and 4 FXS analog lines, single 10/100 BaseT, $ Audiocodes MP VoIP Network Gateway, 1 E1/T1, SIP pkg w/dual PS, Audiocodes $3, M1K VoIP Network Gateway, 2 E1/T1, SIP pkg w/dual PS, Audiocodes $5, M1K VoIP Network Gateway, 4 E1/T1, SIP pkg w/dual PS, Audiocodes $8, M1K VOIP Network Gateway, 1 Span E1/T1 including dual 10/100BaseT $4,

25 Ethernet interfaces, single AC power supply, Audiocodes M2K VoIP Network Gateway, 2 spans E1/T1 including dual 10/100BaseT Ethernet interfaces, single AC power supply, Audiocodes M2K VoIP Network Gateway, 4 spans E1/T1 including dual 10/100BaseT Ethernet interfaces, single AC power supply, Audiocodes M2K VoIP Network Gateway, 8 spans E1/T1 including dual 10/100BaseT Ethernet interfaces, dual AC power supply, Audiocodes M2K VoIP Network Gateway, 16 spans E1/T1 including dual 10/100BaseT Ethernet interfaces, dual AC power supply, Audiocodes M2K $6, $9, $16, $25, Premise Based Equipment Pricing (Purchased ) Part Number Description Member Ext Price Enhanced 911 Gateway Emergency Gateway Redundant Pair, includes 2,500 station $59, licenses w/ Integration License Emergency Gateway 2,500 station add on license $14, Emergency Desk Alert Module unlimited user licenses $9, Emergency Gateway Remote Management Embedded Ethernet $ NIC OpEasy Emergency Gateway Integration License (Included with $23, purchase of EGWs from Mitel required if not) Customer Provided Appliance Implementation (One Time Charge) Small appliance remote implementation and provisioning service, non Mitel provided equipment, one time charge (includes appliances such as AudioCodes MediaPacks, EdgeMarc 250/45xx) Medium appliance remote implementation and provisioning service, non Mitel provided equipment, one time charge (includes appliances such as AudioCodes M500/M800/M1K/M2K, EdgeMarc 46xx) Large appliance remote implementation and provisioning service, non Mitel provided equipment, one time charge (includes appliances such as AudioCodes M4000, EdgeMarc 5300/7300/7400) $ $ $1,

26 7.3 Telephone Sets / Equipment (URI) Provide pricing for phone sets and other equipment as requested below. Where applicable, pricing for hardware only as well as hardware including installation should be provided. Options for refurbished equipment may be offered, but refurbished items must be clearly specified and meet the specifications and warranty requirements identified in the System Requirements section. OSHEAN is not proposing telephone sets for URI or other existing VoIP installations. The only VoIP sets being offered are the Aastra (Mitel) sets as described in the Internet2 Net+ SIP services section above Analog 2500 Series type business sets Nortel analog 8000 Series business sets Nortel P phone display sets (must be compatible with existing and/or proposed Centrex service) Cisco compatible IP phones, including 3900 Series and 7900 Series sets Trade in value for old/broken IP and Centrex sets [Other hardware] 20

27 7.4 Conference Calling Services Provide pricing for conference calling services as requested below. Voice conferencing services are proposed only as part of the Internet2 Net+ Aastra SIP service as described in Section 7.2 VoIP Services. Per port, per month charges for meet me conferencing services are listed under the Pricing table for Internet2 Net+ Aastra SIP subscriber services. Applicable usage rates are included under the Internet2 Net+ Level 3 SIP Trunking Service Pricing table Voice conferencing service Installation / setup costs to establish accounts and service Per conference call setup charges Usage rates (per attendee / per minute or other billing model) Additional feature costs Technical support or other related charges Web conferencing Web conferencing services are proposed only as part of the Internet2 Net+ Aastra SIP service as described in Section 7.2 VoIP Services. Per concurrent session, per month charges for the Aastra web collaboration service are listed under the Pricing table for Internet2 Net+ Aastra SIP subscriber services. Applicable usage rates are included under the Internet2 Net+ Level 3 SIP Trunking Service Pricing table Installation / setup costs to establish accounts and service Per web conference call setup charges Usage rates Additional feature costs Technical support or other related charges 21

28 7.5 IP Data Circuits Section 6.3 from Technical Proposal Include in the Cost proposal complete pricing for all available IP data services Private Line Costs: Up to 10G aggregate dynamically allocated bandwidth within the private WAN as described (individual fixed circuit based costs per location are not acceptable) OSHEAN Transport Pricing: Private Line Cost Transport Speed /YR 100MB (1 port) $6, MB (1 port) $9, MB (1 port) $12,000 1GB (includes 4 ports) $24,000 10GB (includes 6 ports) $60,000 20GB (includes 6 ports) $100,000 Additional ports for 1G, 10G, or 20G (per port) $1,200 The above pricing is for sites already connect to the Beacon 2 network. For new locations, there will be a one time lateral / equipment charge to connect to the Beacon 2 network, which will depend on the location(s) to be connected. The 1G, 10G, and 20G service can be divided up between multiple sites and/or circuits (ports). Maximum of 10 total ports per service. MONITORING AND MAINTENANCE FEE Monitoring and Maintenance 24x7x365 Network Operation Center ( NOC ) Monitoring and Maintenance Annual Recurring Fee $1,000 22

29 6.3.6 Internet Service OSHEAN Internet Bandwidth Pricing: OSHEAN Internet Tiers include guaranteed bursting to 1 and ½ times subscribed tier. Ex. 500MB yields 750MB Internet Service Yearly Subscription 15Mbps $5, Mbps $9,375 50Mbps $15, Mbps $19, Mbps $34, Mbps $45, Mbps $60,000 Discounts available for Internet Service greater than 1000Mbps Dark Fiber: For connecting to a remote data center for data backup and mirroring to linking multiple locations for shared efficiencies and transmission of large data files. OSHEAN will the meet the requirements for Dark Fiber as listed. Pricing for Dark Fiber strands is $100 per strand per mile per month. Member is responsible for any one time or monthly splicing or cross connect charges to connect to the Dark Fiber Service Cloud Services Provide the ability to increase capacity or add capabilities quickly, without having to invest in new infrastructure, training, personnel, or software. To quickly build and deploy new secure services, enterprises are turning to application and data virtualization solutions. Moving IT to the cloud helps control costs and enables enterprises to scale their infrastructure as needed. OSHEAN Cloud Services for Compute Desktop Storage Prices reflect Per Unit Cost for each unit. OSHEAN VPC Pricing OSHEAN VPC Compute Item Unit Member Price/Unit* CPU 1 GHz $37.80 Memory 1 GB $

30 Disk Storage 1 GB $0.39 *Pricing is per unit, per month Notes: Member is charged for actual usage each month based on the 95% usage model: Regular usage statistics for CPU, Memory, and Storage are captured, the top 5% of usage readings are discarded, and the monthly charge for each is based on the next highest reading OSHEAN VPC DaaS Item Unit Member Price/Unit* Desktop Professional (1 vcpu, 2GB RAM) Concurrent Desktop $30.00 Desktop Power User (2 vcpu, 4GB RAM) Concurrent Desktop $47.00 Desktop Ultimate (4 vcpu, 8GB RAM) Concurrent Desktop $63.00 Desktop Storage 1 GB $0.17 *Pricing is per unit, per month SSL Certificate, installation, management (if needed)** $ ** Pricing for SSL Certificate is annual Installation Charges (waived only if Member commits to a 24 month term): Item Member NRC Desktop Implementation: Desktops $4, Desktop Implementation: Desktops $6, Desktop Implementation: Desktops $13, Notes: DaaS Service requires dedicated hardware to comply with licensing restrictions. Member charged monthly cost for predefined number of concurrent desktops and desktop storage Custom DaaS configurations are available on individual case basis pricing OSHEAN VPC Storage Item Unit Member Price/Unit* Single Site Storage 1 GB $0.10 Outbound Data Transfer** 1 GB $0.10 *Pricing is per unit, per month **Pricing is per unit of data transferred from the storage site, billed monthly upon usage 24

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32 6.6.2 Network Management Services Network Management Service (NMS) is a network management product suite that provides complete out tasking of all or part of an enterprise s data network devices. Network Managed services will help DoIT control costs and improve performance. WAN, LAN, and Internet management solutions, help DoIT improve application performance and availability and protect Agency business processes and assets. OSHEAN offers as part of our Managed service the option to lease a fully managed router. OSHEAN will be responsible for all configuration changes on the leased device. The customer will be provided access via the NMS portal to track bandwidth performance reporting, etc. Costs for this service range from $2,650 $3,250 depending the size and class of the router Co location Hosting To house Web server hardware, application software, and networking equipment in a Tier III world class data center. Exception: The co location hosting facility provided by OSHEAN and described herein does not have a standard Tier I/II/III/IV rating. OSHEAN is offering a co location hosting service called Safe Harbor, which includes dedicated rack, power, and pipe at our leased facility at 1 Federal Street in Springfield, Massachusetts. This facility is ideally suited as a disaster recovery (DR) site for Rhode Island government and public institutions due to its location away from the coast, and at a distance of approximately 60 miles from Providence, it is outside of a localized disaster zone while still being within easily accessible driving distance. One of the strongest benefits to Safe Harbor is that it is connected to the local OSHEAN network via redundant, high capacity circuits, allowing for high performance, cost effective bandwidth from the member site to the Safe Harbor facility for replication and backup. Further description can be found under the Technical Proposal. OSHEAN SAFE HARBOR SERVICES AND FEES Half Rack The pricing a half rack (21U) (Minimum Power 10 amps) is as follows: $ Recurring Monthly Charge for Half Rack Lease $ Recurring Monthly Charge for Half Rack Power (10 amps) * $ Recurring Safe Harbor Monthly UPS Fee $ Non Recurring Installation for Half Rack 26

33 *Member will pay for the amount of power consumed at a rate of $40.00 per amp. The minimum amount that the Member will pay each month for a half rack will be 10 amps at $40.00 per amp ($400.00) plus a $75.00 UPS fee. The maximum amount of power for a half rack is 20 amps at $40.00 per amp ($800) plus a $75.00 Safe Harbor Monthly UPS fee. Full Rack The pricing for a full rack (48U) (Minimum Power 20 amps) is as follows: $1, Recurring Monthly Charge for Full Rack Lease $ Recurring Monthly Charge for Full Rack Power (20 amps) ** $ Recurring Safe Harbor Monthly UPS Fee $1, Non Recurring Installation for Full Rack **Member will pay for the amount of power consumed at a rate of $40.00 per amp. The minimum amount that the Member will pay each month for a full rack will be 20 amps at $40.00 per amp ($800.00) plus a $ Monthly UPS fee. There is no power minimum for a full rack. Customized quotes will be made available for power feeds requested above 40 amps. Note: Although the Springfield location is OSHEAN s primary Safe Harbor facility, OSHEAN has accessibility to other co location space in Providence and other locations. OSHEAN can provide customized pricing for comparable services, where available, at other co location sites Video Bridging: Provide the availability for high capacity video bridging for ondemand conferencing applications. This service should be available on an ad hoc basis or available for specific domains for continuous use models. Video Commons Overview Through its Video Commons subscription service, OSHEAN offers members access to the OSHEAN Media Management System which provides a scalable, proven solution for driving critical communications and training initiatives through video capture, streaming and archiving. The visual communications programming system enables members to: centrally schedule and manage remote OSHEAN Capture Station units; to secure access by authenticating and tracking viewers; to ingest and enhance third party video assets with viewer tracking intelligence; to organize assets via a custom branded searchable portal; to administer video triggered online testing and certification; to control the distribution of streams over the network, and to deliver performance based analytics and reporting. Shared Group subscribers are provided with one (1) category group on OSHEAN s Portal. 27

34 Shared Group Service Details Features Unlimited use and management of one OSHEAN Media Management Portal 300GB of video content on OSHEAN servers Participation in all Training and Seminars Use of loaner OSHEAN Capture Stations, when available Additional storage can be purchased at prevailing rates Use of Cisco Video Bridge / When available. Archiving and or backup of all off line video content located on the OSHEAN Cloud at prevailing rates. Administration Members maintain complete administrative control over their category. Support Staff training by OSHEAN Technician Initial set up of member portal on OSHEAN Media Management Server Unlimited streaming of pre recorded video content up to current quota (above). Add On: On Site OSHEAN Technician: $150/hour Term Three (3) year term with renewal opportunities. Cost Annual Subscription: $6, Not to exceed pricing table All proposed not to exceed pricing shall be all inclusive and presented clearly in a table or other easy to read format that includes itemized, complete pricing for the items requested. As stated previously, Vendor may not require minimum or maximum purchase levels or volume commitments, but may offer tiered pricing levels or percentage discounts based on actual usage. Any discounts must be automatically applied, and not provided as rebates or other procedures that require the Customer to request reimbursement. All volume or percentage discounts must be clearly identified as part of the cost response. OSHEAN complies with Not to Exceed Pricing on all proposed services 28

35 Signature Page: Vendor Signature: Date: Title: 29 Page Department of Administration for Telecommunications Services February 25, 2014