BusinessObjects Enterprise XI 3.0 Monitoring Guide

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1 BusinessObjects Enterprise XI 3.0 Monitoring Guide BusinessObjects Enterprise XI 3.0

2 Copyright 2008 Business Objects, an SAP company. All rights reserved. Business Objects owns the following U.S. patents, which may cover products that are offered and licensed by Business Objects: 5,295,243; 5,339,390; 5,555,403; 5,590,250; 5,619,632; 5,632,009; 5,857,205; 5,880,742; 5,883,635; 6,085,202; 6,108,698; 6,247,008; 6,289,352; 6,300,957; 6,377,259; 6,490,593; 6,578,027; 6,581,068; 6,628,312; 6,654,761; 6,768,986; 6,772,409; 6,831,668; 6,882,998; 6,892,189; 6,901,555; 7,089,238; 7,107,266; 7,139,766; 7,178,099; 7,181,435; 7,181,440; 7,194,465; 7,222,130; 7,299,419; 7,320,122 and 7,356,779. Business Objects and its logos, BusinessObjects, Business Objects Crystal Vision, Business Process On Demand, BusinessQuery, Cartesis, Crystal Analysis, Crystal Applications, Crystal Decisions, Crystal Enterprise, Crystal Insider, Crystal Reports, Crystal Vision, Desktop Intelligence, Inxight and its logos, LinguistX, Star Tree, Table Lens, ThingFinder, Timewall, Let There Be Light, Metify, NSite, Rapid Marts, RapidMarts, the Spectrum Design, Web Intelligence, Workmail and Xcelsius are trademarks or registered trademarks in the United States and/or other countries of Business Objects and/or affiliated companies. SAP is the trademark or registered trademark of SAP AG in Germany and in several other countries. All other names mentioned herein may be trademarks of their respective owners. Third-party Contributors Business Objects products in this release may contain redistributions of software licensed from third-party contributors. Some of these individual components may also be available under alternative licenses. A partial listing of third-party contributors that have requested or permitted acknowledgments, as well as required notices, can be found at:

3 Contents Chapter 1 Preface 7 About this guide...8 Comments welcome...8 Chapter 2 Developing a monitoring strategy 9 Determining which components to monitor...10 Performance goals and service level agreements (SLAs)...11 BusinessObjects Enterprise architecture...12 Surveying end users...14 Interviewing system architects and administrators...15 Components recommended by BusinessObjects...16 Defining metrics, targets, and monitoring activities...18 Defining monitoring responses...20 Integrating monitoring probes into your strategy...21 Staging your monitoring implementation...22 Chapter 3 BusinessObjects monitoring probes 25 Introduction to monitoring probes...26 Monitoring probes overview...28 Deploying monitoring probes...31 Deploying the monitoring probes package on Windows...32 Deploying the monitoring probes package on UNIX...34 Deploying the monitoring.war file...35 Configuring monitoring probes for authentication...40 Running monitoring probes...42 Running a monitoring probe in command line mode...42 BusinessObjects Enterprise XI 3.0 Monitoring Guide 3

4 Contents Running a monitoring probe in web mode...44 Monitoring probe attributes and parameters...46 Monitoring probe output...51 Specifying probe attributes and parameters dynamically...54 Working with monitoring probes...55 User account guidelines for running monitoring probes...55 Running probes in command line mode versus web mode...56 Defining performance measures for monitoring probes...57 Defining monitoring probe execution frequency...58 Security and audit considerations...59 Monitoring the Central Management Server (CMS) and authentication servers...59 Monitoring report engines and data sources...60 Probe failure...62 Monitoring probe connectors and probe integration...63 Using server groups to monitor individual BusinessObjects Enterprise services...64 Monitoring probe limitations and known issues...65 Uninstalling monitoring probes...67 Uninstalling monitoring probes on Windows...67 Uninstalling monitoring probes on Unix...67 Chapter 4 Monitoring BusinessObjects using system and application tools 69 Chapter 5 Monitoring BusinessObjects with IBM Tivoli 73 Configuring Tivoli to monitor a BusinessObjects application metric...74 Configuring Tivoli to monitor BusinessObjects using a probe...82 Preparing a probe configuration file (Tivoli)...82 Preparing the agent metafile...84 Configuring Tivoli to run a monitoring probe BusinessObjects Enterprise XI 3.0 Monitoring Guide

5 Contents Chapter 6 Monitoring BusinessObjects with Microsoft Operations Manager (MOM) 91 Installing a MOM agent on a BusinessObjects server...92 Configuring MOM to monitor a BusinessObjects Enterprise application metric...93 Create a rule group for BusinessObjects Enterprise application metrics...93 Creating a data provider...94 Configuring monitoring for an application metric...95 Configuring MOM to monitor BusinessObjects using a probe Creating a rule group for monitoring probes Preparing a probe configuration file (MOM) Inputting the probe response script Specifying the Event Rule and Data Provider Viewing probe events in the MOM Operator Console Chapter 7 Components and metrics reference 115 BusinessObjects Enterprise components and metrics Web Application Server components and metrics System level components and metrics Database components and metrics Availability monitoring example Chapter 8 Monitoring probe reference 131 CMS Logon Logoff probe Crystal Reports service through Page and Cache Server probe Crystal Reports Service through Report Application Server Desktop Intelligence Service probe Web Intelligence Service probe CMS ping probe BusinessObjects Enterprise XI 3.0 Monitoring Guide 5

6 Contents CMS cache probe CMS database connection probe Appendix A Get More Help BusinessObjects Enterprise XI 3.0 Monitoring Guide

7 Preface 1

8 Preface 1 About this guide About this guide The objective of this guide is to provide information about developing and implementing a monitoring solution for BusinessObjects Enterprise. Information includes guidelines and recommendations for developing a monitoring strategy, usage information for BusinessObjects monitoring probes, and instructions for implementing a monitoring solution using system and application tools, IBM Tivoli, and Microsoft Operations Manager. Comments welcome Your feedback is important to us. You can send your comments about this guide to: 8 BusinessObjects Enterprise XI 3.0 Monitoring Guide

9 Developing a monitoring strategy 2

10 Developing a monitoring strategy 2 Determining which components to monitor This section of the guide describes a process for developing a monitoring strategy that includes: Determining which components to monitor Defining metrics, targets, and monitoring activities Defining monitoring responses Integrating BusinessObjects monitoring probes into your strategy Implementing your monitoring solution in stages Note: If your requirement is to quickly implement a basic monitoring solution, it is recommended that you start with availability metrics for key components of your system. "Components recommended by BusinessObjects" describes key components for a typical BusinessObjects Enterprise system. Staging your monitoring implementation on page 22 provides information about implementing availability monitoring as a first step. The Availability monitoring example on page 126 shows components, metrics, targets, and monitoring activities for an availability monitoring solution. Determining which components to monitor The first step in developing a monitoring strategy is determining which system components to monitor. The diagram below shows information sources you can draw upon to identify and prioritize system components. 10 BusinessObjects Enterprise XI 3.0 Monitoring Guide

11 Developing a monitoring strategy Determining which components to monitor 2 Recommendations for how to use each source of information are provided in the following topics: Performance goals and service level agreements (SLAs) on page 11 BusinessObjects Enterprise architecture on page 12 Surveying end users on page 14 Interviewing system architects and administrators on page 15 Components recommended by BusinessObjects on page 16 Performance goals and service level agreements (SLAs) Performance goals are commonly defined in Service Level Agreements (SLAs) between IT departments and business units. The following list includes examples of performance goals that you may find in a typical SLA: Availability schedules (e.g. 24/7 availability with planned system outages for maintenance) User login wait time (e.g. 7 seconds maximum wait time) Availability of report outputs (e.g. report output refreshed daily by 6AM) Maximum wait times for viewing a report (e.g. 10 seconds for simple report) Performance goals can often be broken down into the system and application components involved in delivering a particular service to end users. For example, the process behind viewing a BusinessObjects Web Intelligence report may depend on the following system and application components: BusinessObjects Enterprise XI 3.0 Monitoring Guide 11

12 Developing a monitoring strategy 2 Determining which components to monitor Web application server hardware and software Authentication server hardware and software BusinessObjects Enterprise server hardware BusinessObjects Enterprise application components: Web Intelligence Report Server Central Management Server (CMS) Input/Output File Repository Server BusinessObjects database server and software Corporate database server and software Corporate network and related software Note: The BusinessObjects Enterprise Administrator's Guide provides an overview of the BusinessObjects Enterprise architecture in which it describes each system component and provides an overview of information flows for scheduling and viewing objects. Components directly linked to performance goals are likely to be high priority components in your monitoring strategy. If your organization does not define performance goals within an SLA, a first step in defining your monitoring strategy may be to define performance goals that reflect business requirements. This information will help identify and prioritize system and components to include in your monitoring strategy. BusinessObjects Enterprise architecture When developing a monitoring strategy, consider all of the components that participate in your BI system. Identifying relevant components in an enterprise system can be a challenging undertaking in larger IT environments. You may require assistance from system architects and administrators. A tiered view of the BusinessObjects Enterprise architecture is shown in the following diagram. The diagram may be of assistance in identifying the components of your system. 12 BusinessObjects Enterprise XI 3.0 Monitoring Guide

13 Developing a monitoring strategy Determining which components to monitor 2 For a description of each component refer to the BusinessObjects Enterprise XI 3.0 Administrator's Guide. When identifying components keep in mind that BusinessObjects components may be installed on more than one machine, server processes may be BusinessObjects Enterprise XI 3.0 Monitoring Guide 13

14 Developing a monitoring strategy 2 Determining which components to monitor distributed, and duplicate instances of server processes may be running on one or more machines. The BusinessObjects Central Configuration Manager (CCM) can display list of BusinessObjects services that are part of the your BusinessObjects Enterprise system. On Windows the CCM is a graphical interface tool, as shown in the diagram below. On UNIX, the CCM is a shell script (ccm.sh) that allows you to manage BusinessObjects Enterprise servers from the command line. Surveying end users Surveying end users can help you determine which areas of your system require monitoring. For example, an end user survey can tell you which applications are used most often, where there are performance issues, and where to expect increased user activity. 14 BusinessObjects Enterprise XI 3.0 Monitoring Guide

15 Developing a monitoring strategy Determining which components to monitor 2 An end user survey may tell you that running a particular report takes longer than usual, or that the Finance department is hiring new people who will increase demand on system components used to create financial reports. When conducting an end user survey, ask users about performance concerns, average daily usage, and future usage. Questions you might ask include: What types of reports are run and how often? Is performance slow when performing particular tasks? What types of objects are used most often? Will system usage increase or decrease in the near future? Is the business hiring new people? Does the business plan to use BusinessObjects applications to perform additional tasks in the future? The information gathered will help identify and prioritize components for monitoring. Interviewing system architects and administrators When defining a monitoring strategy, interviewing system architects and administrators can provide insight into which components require monitoring. For example, System Architects may be able to help answer the following types of questions: What type of load is the system designed for (e.g. how many concurrent active users and simultaneous requests can system components support?) Which components are at risk if load increases? Which components are low risk? For example, is network bandwidth a low risk component? Are there system dependencies that may not be obvious? Are there single points of failure in the system (i.e. systems or components that have no redundancy) Which machines are likely to require additional CPU resource, memory, or disk space in the near future? System Administrators may be able to provide the following types of information: A history of system performance including previous trouble spots Insight into application components or information flows BusinessObjects Enterprise XI 3.0 Monitoring Guide 15

16 Developing a monitoring strategy 2 Determining which components to monitor System usage patterns including peak usage times Components recommended by BusinessObjects For typical BusinessObjects Enterprise deployments that include Crystal Reports, Web Intelligence, and Desktop Intelligence applications, the components recommended for monitoring are outlined in the diagram below. Components include: BusinessObjects Enterprise components System level components Web application server (WAS) components Database components Your system components may be a subset of the recommended components or may include additional components. For example, you may have custom applications or other BusinessObjects applications you want to include in your monitoring solution. 16 BusinessObjects Enterprise XI 3.0 Monitoring Guide

17 Developing a monitoring strategy Determining which components to monitor 2 Information about recommended components is provided in the following reference topics: BusinessObjects Enterprise components and metrics on page 116 Web Application Server components and metrics on page 122 System level components and metrics on page 123 Database components and metrics on page 126 BusinessObjects Enterprise XI 3.0 Monitoring Guide 17

18 Developing a monitoring strategy 2 Defining metrics, targets, and monitoring activities Defining metrics, targets, and monitoring activities After you identify the components you want to monitor, the next step is to establish metrics, targets, and monitoring activities for each component. Metrics are used to measure the health of a component. The metrics you define depend on the components you are monitoring and your requirements. Examples of metrics include user login time, query execution time, CPU usage percentage, availability status for a system service, etc. A target is an expected result for a metric. For example, your business may require that a system login action take no more than 6 seconds or that average CPU usage on your servers is below 85 percent. A result that does not meet a target may indicate a problem. Defining targets often requires that measurements be taken over time to establish an acceptable result range. A monitoring activity defines how and when data is collected for a metric. For example, you may decide to collect user login data using an automated script that performs a login action every few minutes, or you may use a monitoring tool to poll your system for CPU usage metrics at a specified interval. The following tables provide examples of metrics, targets, and monitoring activities for a BusinessObjects service (CMS.exe), a web application server, system CPU, and a database. Note: Targets and monitoring activities, including execution and polling frequency, will differ from system to system. For example, you may want to poll your system less frequently if you are concerned about impacting system performance. BusinessObjects component (CMS.exe): 18 BusinessObjects Enterprise XI 3.0 Monitoring Guide

19 Developing a monitoring strategy Defining metrics, targets, and monitoring activities 2 Metric CMS service availability CMS login time CMS CPU usage CMS Disk read time CMS Disk write time Target 24/7 < 6 seconds < 30% usage < 95% usage < 5% usage Monitoring activity Ping every 2 minutes Perform login action every 5 minutes Poll system every 30 seconds Poll system every 30 seconds Poll system every 30 seconds Web application server component Metric Availability Response time Target 24/7 < 6 seconds Monitoring activity Ping server every 2 minutes Send HTTP request every 5 minutes System component (CPU): Metric Average CPU utilization User CPU System CPU Run queue I/O wait time Target < 85% usage < 90% usage < user CPU < 2 per CPU < 30% Monitoring activity Poll system every 30 seconds Poll system every 30 seconds Poll system every 30 seconds Poll system every 30 seconds Poll system every 30 seconds Database component BusinessObjects Enterprise XI 3.0 Monitoring Guide 19

20 Developing a monitoring strategy 2 Defining monitoring responses Metric Availability Response time Target 24/7 < 6 seconds Monitoring activity Ping server every 2 minutes Run a database query every 5 minutes For components recommended for monitoring by BusinessObjects, metrics and targets are outlined in the following topics: "BusinessObjects Enterprise components and metrics" Web Application Server components and metrics on page 122 System level components and metrics on page 123 Database components and metrics on page 126 Defining monitoring responses After you define metrics, targets, and monitoring activities, the next step is to define responses if monitoring results do not meet expected targets. The response you define depends on the metric. For metrics related to availability, you may chose to raise an alert to initiate immediate action. For less critical metrics, it may be more appropriate to log results to a report that is reviewed weekly by a system administrator. The following table shows example responses for metrics used to measure the health of the BusinessObjects CMS service (CMS.exe). In this example, the response for the availability metric is to raise an alert after three consecutive failed attempts. For login time, CPU, and disk metrics, data is logged to a report. 20 BusinessObjects Enterprise XI 3.0 Monitoring Guide

21 Developing a monitoring strategy Integrating monitoring probes into your strategy 2 Metric Target Monitoring activity Response CMS service availability 24/7 Ping every 2 minutes notification after 3 consecutive failed attempts CMS login time < 6 seconds Perform login action every 5 minutes Log data to report CMS CPU usage < 30% usage Poll system every 30 seconds Log data to report CMS Disk read time < 95% usage Poll system every 30 seconds Log data to report CMS Disk write time < 5% usage Poll system every 30 seconds Log data to report Integrating monitoring probes into your strategy BusinessObjects monitoring probes are a set of SDK-based scripts you can use to monitor components of your BusinessObjects Enterprise system. With BusinessObjects monitoring probes you can: Simulate end user workflows including user login actions and report execution for Web Intelligence, Desktop Intelligence, and Crystal Reports applications. Test availability, functionality, and performance of BusinessObjects services Test the BusinessObjects Central Management Server (CMS) core functionality, CMS cache service, and CMS database connection Test your web application server by running probes in web mode (through a browser) Test Windows AD or LDAP authentication services by running probes under a user account that requires authentication Monitoring probes, which can be run from a command line or web browser, can be quickly integrated into any monitoring strategy to provide a means of monitoring BusinessObjects components. Probes are also designed with BusinessObjects Enterprise XI 3.0 Monitoring Guide 21

22 Developing a monitoring strategy 2 Staging your monitoring implementation XML-based input and output streams that allow for integration with proprietary or industry standard monitoring tools such as IBM Tivoli or Microsoft Operations Manager. The next section of the guide provides in-depth information about deploying, running, and working with BusinessObjects monitoring probes. Related Topics Introduction to monitoring probes on page 26 Deploying monitoring probes on page 31 Working with monitoring probes on page 55 Monitoring BusinessObjects with IBM Tivoli on page 73 Monitoring BusinessObjects with Microsoft Operations Manager (MOM) on page 91 Staging your monitoring implementation It is generally recommended that monitoring be implemented in stages. Your monitoring requirements may dictate a different approach, but as a guideline the following staged implementation is recommended: Stage 1: Availability monitoring Availability monitoring is defined as monitoring availability of BusinessObjects services and core system components. Availability monitoring can largely be achieved through process based monitoring (to ensure the process/service is alive ) and the use of BusinessObjects monitoring probes. For an example of availability monitoring, see Availability monitoring example on page 126. Stage 2: Stability monitoring Stability monitoring adds metrics for key system indicators that help you detect early signs of system instability. For example, in this stage you might add monitoring for CPU, memory, and disk usage by BusinessObjects services. Key indicators may differ for your system but the goal is the same, which is to add metrics to your monitoring solution that allow you to react before an outage occurs. 22 BusinessObjects Enterprise XI 3.0 Monitoring Guide

23 Developing a monitoring strategy Staging your monitoring implementation 2 Stage 3: Performance monitoring In this stage, a wider range of system metrics are added to the monitoring solution. The goal is to use a wide array of data from system metrics, monitoring probes, and key indicators to better understand how system components interact, where bottlenecks occur, and how sizing and tuning parameters can be adjusted to improve or maintain system performance. BusinessObjects Enterprise XI 3.0 Monitoring Guide 23

24 Developing a monitoring strategy 2 Staging your monitoring implementation 24 BusinessObjects Enterprise XI 3.0 Monitoring Guide

25 BusinessObjects monitoring probes 3

26 BusinessObjects monitoring probes 3 Introduction to monitoring probes Introduction to monitoring probes BusinessObjects Enterprise monitoring probes provide you with the ability to monitor your BusinessObjects system using simulated application workflows which are run through SDK-based scripts. Monitoring probes are provided in a Monitoring Add-on package that is distributed as a.zip file for Windows deployments and a tar.gz file for UNIX deployments. The package is available for download from the Business Objects Labs website at: toring/ The files required to run monitoring probes are deployed to your system when you extract the Monitorig Add-on package to your BusinessObjects root installation directory. There are eight monitoring probes you can use to monitor different aspects of your BusinessObjects system: CMS Logon Logoff probe Crystal Reports Service through Page and Cache Server probe Crystal Reports Service through Report Application Server probe Desktop Intelligence Service probe Web Intelligence Service probe CMS Ping probe CMS Cache probe CMS Database Connection probe Monitoring probes are described in the Monitoring probes overview on page 28. Running a monitoring probe involves executing a monitoring probe command with the appropriate attributes and parameters. The monitoring probe command is monitoring.bat on Windows systems and monitoring.sh on UNIX systems. You can run a monitoring probe from a command line (command line mode) or from within a URL (web mode). All monitoring probes share the same attributes which include user, password, system, authtype, and classname. Monitoring probes that run against Crystal Reports, Web Intelligence, and Desktop Intelligence report engines include document ID, document name, document refresh, and file export parameters. 26 BusinessObjects Enterprise XI 3.0 Monitoring Guide

27 BusinessObjects monitoring probes Introduction to monitoring probes 3 Attributes and parameters can be defined dynamically or in an XML-based configuration file that is called when a monitoring probe is run. The following is an example of a monitoring probe configuration file: <probeconfig user='bobjuser' password='bobjpassword' sys tem='servername' authtype='secenterprise' classname='probecr PageServer'> <!-- Uncomment one of the search options: cuid, docid, name- -> <!-- Enter in the correct value afterwards--> <!-- CUID identifier for document--> <!-- <param type='java.lang.string' value='ashedjiwzsbamtwnfiwgybs' /> --> <!-- DOCID identifier for document--> <!-- <param type='int' value='656' /> --> <!-- NAME of document--> <param type='java.lang.string' value='mail Labels' /> <!--Document display options--> <!-- REFRESH document select true or false --> <param type='boolean' value='false' /> <!-- PDFEXPORT document select true or false --> <param type='boolean' value='false' /> </probeconfig> Monitoring probe output is an XML-based data stream with information that includes a success flag, execution duration, and error description (if an error is encountered). The following screen capture shows output from a monitoring probe run in web mode: BusinessObjects Enterprise XI 3.0 Monitoring Guide 27

28 BusinessObjects monitoring probes 3 Introduction to monitoring probes XML based input and output streams are intended to provide flexibility for integrating monitoring probes with industry-standard and proprietary monitoring solutions. Related Topics Monitoring probe attributes and parameters on page 46 Running a monitoring probe in command line mode on page 42 Running a monitoring probe in web mode on page 44 Monitoring probes overview The following table describes the current set of monitoring probes and the application workflows they simulate. 28 BusinessObjects Enterprise XI 3.0 Monitoring Guide

29 BusinessObjects monitoring probes Introduction to monitoring probes 3 Monitoring probe CMS Logon Logoff Crystal Reports service through Page and Cache Server Crystal Reports service through Report Application Server Desktop Intelligence Service Web Intelligence Service Description Tests the availability of the Central Management Server (CMS) and the ability of users to log on to the system through client applications. The probe logs on a single user, tests session validity, and logs off the user. Tests the availability of the Crystal Reports service through Crystal Reports Page Servers and Cache Servers. Using the Crystal Reports Page and Cache Servers, the probe opens a report, refreshes the report, optionally exports the report to PDF format, and closes the report. Tests the availability of the Crystal Report service through the Report Application Servers. Using the Report Application Servers, the probe opens a report, optionally exports the report to PDF format, and closes the report. Tests the availability of the Desktop Intelligence service through Desktop Intelligence Report Servers. The probe opens a Desktop Intelligence document, refreshes it, optionally exports the document to XLS and PDF format, and closes the document. Tests the availability of the Web Intelligence service through Web Intelligence Report Servers. The probe opens a Web Intelligence document, refreshes it, optionally exports the document to XLS and PDF format, and closes the document. BusinessObjects Enterprise XI 3.0 Monitoring Guide 29

30 BusinessObjects monitoring probes 3 Introduction to monitoring probes Monitoring probe CMS ping CMS cache Description Sends an empty query to the CMS. The test is considered successful if the CMS returns a parse failure error. Because query parsing is part of CMS core functionality, the test is expected to complete quickly. Tests the availability and health of the CMS cache by executing the following query: select SI_NAME from CI_SYSTEMOBJS where SI_ID=4 This query returns the system InfoObject that contains the CMS cluster name. After a warmup period, it is expected that the CMS retrieves the system InfoObject from the cache rather than the repository database. If the query fails, the cache may not be functioning properly or the cluster definition may be incorrect. CMS database connection Tests the availability of the repository database by executing the following query: select SI_NAME from CI_SYSTEMOBJS where SI_OBTYPE=13 This query returns the system InfoObject which contains the CMS cluster name. The CMS retrieves the system InfoObject from the repository database. If this query fails there may be a connection problem between the CMS server and repository database. Note: Crystal Reports, Desktop Intelligence, and Web Intelligence probes require a report to run whereas CMS related probes do not. Probes that use reports have report related parameters. 30 BusinessObjects Enterprise XI 3.0 Monitoring Guide

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