Systems (AIMS) Technologies (CAIT) Reps) Services

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3 ! Special Projects are innovative collaborative technology projects with special emphasis placed on exploring emerging or new technologies and their use within the University, West Central Illinois Region, and the State of Illinois.! Special Projects have limited staff and resources, as such all its efforts utilize diverse resources across campus. In addition, projects tend to be entrepreneurial in nature.

4 ! Administrative Information Management Systems (AIMS)! Apple Systems! Campus Building Representatives! Center for the Application of Information Technologies (CAIT)! Classroom Support Services! College of Arts and Sciences! College of Business and Technology! College of Education and Human Services! College of Fine Arts and Communications! College Technical Representatives (Tech Reps)! Computer Store! Documentation and Publication Services! Electronic Student Services (ESS)! Enterprise Systems! Hardware and Desktop Support Services! Lab Services! Libraries! Network Security! Network Infrastructure! Provost Office! Physical Plant! Registrar s Office! Quad Cities Technology! Support Center (Help Desk)! Server Systems! Technology Security! Telecommunications! utech Administration! University Housing and Dining Services! University Union General Building Operations! University Union Office of Conference & Event Services! Web Services

5 ! Worked with ESS, AIMS, utech, College Technical Representatives, Technology Security, Quad Cities Technology, University Libraries, and Network Security.! To use BIG-IP for security, load balancing and traffic management of campus servers and provide computer user security to all members of the WIU Campus Community, including Faculty, Staff and Administrative personnel.

6 ! The!University Technology (utech) Change!Management Process is designed to control the implementation of all changes made to!any utech device or application within!the!wiu!production environment.! The!academic!and!administrative!requirements of the!university!demand!highly available!and!functional technology services.! The!uTech Change!Management!Process exists to!ensure!utech!can provide!a!high level of availability and!integrity in the!delivery!of technology services.

7 ! Implementation Project and Continued Process! A Change Management Process Guide! Zimbra Briefcase to Change Management Database Request for Change process! Weekly Change Advisory Board meetings

8 ! Updated University records pertaining to Campus Classrooms, Room Improvements, Technology Updates and Furniture. Also included utech, College/Departmental, and Library Labs by location and equipment dates.! Worked with Provost Office, Physical Plant, QC, COFAC, COAS, COBT, COEHS, Registrar s Office and Lab Services to qualify data and assist with Campus Accreditation.

9 ! 2009 WIU Academic Campus Learning Spaces Report! WIU Macomb Lab Spaces Report

10 ! Charged to develop an overall Communication/Plan and Strategy of utech activities to the Campus Community at large.! Coordinated efforts of CAIT, utech, DPS, and Campus Building Reps to produce the materials.

11 ! Published and distributed Campus Student Brochures for both on campus and off campus.! Published and distributed Password reset bookmarks and posters.! Assisted with utech Staff ID card design and implementation process.! Coordinated efforts of CAIT, utech, DPS, and Campus Building Reps to produce the above materials.

12 ! Physical Plant, Provosts Office, Registrars Office, Classroom Services, QC, COEHS, COFAC, COAS, COBT, Telecom, University Union General Building Operations, and Network Infrastructure all contributed to the update of 1 QC classroom, and 11 Macomb classrooms, for a total of 12 rooms in 2009.! Project budget has been on hold since 9/09.

13 ! Updated 12 General Use Electronic Classrooms.! A Music Department Band Practice room updated with recording capabilities.! The formation of a General Use Electronic Classroom Policy & Procedure Committee including utech, Physical Plant, Provost Office, COFAC, COAS, COBT, COEHS, and the Registrar s Office to create:! A General Use Electronic Classroom Support Agreement located on line at - Plus redefine Change of Purpose and Scheduling Policy and Procedures.

14 ! Efforts from Physical Plant, Classroom Services, QC, COEHS, COFAC, COAS, COBT, Telecom, Network Infrastructure, utech Administration to create:! An online Electronic Classroom Design and Upgrade Frequently Asked Questions (FAQ) - An Electronic Classroom Design and Upgrade Process Document to properly facilitate the planning process -

15 ! Installing security cameras in Physical Plant, utech Labs and the Apple Store to increase the security of patrons, lab assistants and lab equipment, and also meet Physical Plant audit findings, by capturing a non-monitored video image.! Major Achievements:! Defined and documented Incident Procedures! Prepared Installation Instructions! Determined need for Campus-wide Security Camera Policy

16 ! Desktop Services, Server Services, Apple Systems, Technology Infrastructure, Technology Security, Quad Cities Technology, College Technical Representatives, and ESS discovery and clean up of legacy sensitive business data to ensure that hackers, thieves, viruses, spyware, back doors and other malicious code cannot steal this information.! The use of a Sensitive Data Scanning Tool goes beyond Anti-virus, anti-spyware, and anti-spam which don't offer in-depth searching to protect such sensitive data.

17 ! Provide updates on utech Priorities and Projects on the University Technology Priorities website -

18 ! Prepared a draft index page of existing, in process and planned documentation including storage location for utech Administrative, Infrastructure Services and User Support areas.

19 ! CAS Server Project Implementation of a Central Authentication Server (CAS) will improve ease of use in the WIU computing environment and provide a foundation for the future WIU web portal.! Technical Team Members and areas of expertise - Dan Romano, Infrastructure Support Services (ISS); Fred Seaton, Zimbra, secure WebPages & EZproxy; Matt Mencel, WesternOnline; Hunt Dunlap, Library Systems, EZproxy & WestCat; Chris Spencer, GUAVA & CMS; George Dranes, STARS; Bob Emmert, Electronic Student Services; Maged Messeh, Western Knowledgebase; Jeremy Merritt - Web Development - CMS & Portal; Christopher David, Quad Cities; Brenda Parks, Administrative Information Management Systems (AIMS) & STARS; Kevin Morgan, University Support Services (USS); Joseph Ryner, CAIT WEPAS

20 ! BIG-IP Project! Change Management! Classroom of the Future Planning! COFAC Electronic Classrooms in Memorial Hall! Communication Committee utech Talk! Electronic Classroom Update Project! Digital Signage Implementation Project UHDS, Colleges, Web Services! NComputing! Project Planning Methodology Implementation! utech Communications

21 ! Administrative Information Management Systems (AIMS)! Apple Systems! Campus Building Representatives! Center for the Application of Information Technologies (CAIT)! Classroom Support Services! College of Arts and Sciences! College of Business and Technology! College of Education and Human Services! College of Fine Arts and Communications! College Technical Representatives (Tech Reps)! Computer Store! Documentation and Publication Services! Electronic Student Services (ESS)! Enterprise Systems! Hardware and Desktop Support Services! Lab Services! Libraries! Network Security! Network Infrastructure! Provost Office! Physical Plant! Registrar s Office! Quad Cities Technology! Support Center (Help Desk)! Server Systems! Technology Security! Telecommunications! utech Administration! University Housing and Dining Services! University Union General Building Operations! University Union Office of Conference & Event Services! Web Services