Network Security Provider Achieves Uninterrupted Voice Services 24x7x365 Worldwide

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Nigel Rodgers
8 years ago
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1 Network Security Provider Achieves Uninterrupted Voice Services 24x7x365 Worldwide A global leader in the network security appliance solutions has revolutionised the security solutions sector Its innovative technology, ASIC-accelerated performances and multi-threat protection provide real-time network protection to more than 100,000 customers across the world wwwtatacommunications com

sector Its innovative technology, ASIC-accelerated performances and multi-threat protection

2 The Challenge Challenges Build a highly reliable, resilient network Create a Follow the Sun model for its services team with strong collaboration A customer of leads the network security solutions segment with offices, support and development centres across the globe For communications, between various centres and with its customers, it was using expensive services from in-country telecom providers The company wanted to put in place the Follow the Sun model for its services team for truly global 24x7 business operations The goal was to follow best-in-class global workflows and handovers, which would mean, for instance, the Europe team handing on the job to the US team, which would then hand it on to Asia, and so on To ensure that the Follow the Sun model works successfully, it is imperative to combine the global workflows with strong collaboration among the employees based in different geographies The company s main challenge was to provide a truly integrated communication infrastructure to its dispersed workforce To resolve real-life issues, the teams need to coordinate and communicate effectively For this we require a highly reliable, resilent and cost effective corporate voice solution This would help ensure shorter project duration and increase responsiveness to meet customer expectations, comments company spokesperson In addition, it is quite expensive for customers to reach us after business hours and often meant international calls The Solution The technology-centric company wanted to deploy the best voice solution possible The goal of the new communications system was to meet business needs by using toll-free numbers to connect with customers in different geographies and intelligently route the business calls within their organisation investment Enhances global coverage, redundancy Delivers excellent voice quality The customer approached, a new world communication service provider, along with many global service providers, regional telcos and in-country incumbent operators However, Tata Communications consultative approach towards the solution, and advanced solution capabilities, compelled the company to enter into a strategic partnership It decided to deploy a complete and ubiquitous solution from called Global Internet Protocol Voice Connect Services (GIPVC) GIPVC combines high Quality of Service (QoS) from an MPLS (Multi Protocol Label Switching) based network with a SIP (Session Initiation Protocol) Trunking solution It provides a feature-rich network with the best QoS against different business applications For example, the Tata Communications core network prioritises enterprise voice traffic as Class of Service One (CoS1) globally as adia sus, apiendent Network Security GIPVC

providers The company wanted to put in place the Follow the Sun model for its services team for truly global 24x7 business operations The goal was to follow best-in-class global workflows and

GIPVC Primary voice trunk with dual redundant gateways over MPLS MPLS Cloud Voice NGN Connected to Tata Communications MPLS Cloud Relationship with more than 1600 PSTN carriers and capability to do

3 GIPVC Primary voice trunk with dual redundant gateways over MPLS MPLS Cloud Voice NGN Connected to Tata Communications MPLS Cloud Relationship with more than 1600 PSTN carriers and capability to do local breakouts in over 240 countries Via MPLS NNI partners MPLS Links for GIPVC Access United States Locations in US and Europe Global PSTN Interconnects Global PSTN Outbound + UIFN with ToD & DoW Follow the Sun routing Multiple Regional Voice Gateways with Interconnects to PSTN Europe Existing Internet Links with Other Providers Voice NGN Connected to the Internet Cloud Internet Cloud Backup voice trunk with voice gateways over MPLS Solution Highlights: If the MPLS network goes down, a Public IP network takes over This means that we have complete redundancy for PSTN access and inter-pbx (Private Branch Exchange) communication Customer spokesperson Solution scales up easily as the customer s business grows: In comparison to legacy options such as TDM (Time-Division Multiplexing), a new SIP VoIP (Voice over IP) Trunk can be commissioned far more quickly, as the process is largely automated This translates into a successful IP upgrade for the customer s communications services with minimal business disruption Intelligent Call Routing(ICR) based on Follow the Sun: Incoming calls from various countries are automatically routed for after-hours customer support calls ICR is also used to re-route calls in case of overloading in particular regions A functional subject matter expert handles every customer, who calls on an International Toll-Free Service (ITFS) or Universal International Free Number (UIFN) These lead to high customer satisfaction and experience calls Stringent service level agreements: promises and delivers on a service up-time of five 9s This implies that a customer faces less than a minute of down time per week or under an hour a year

Follow the Sun routing Multiple Regional Voice Gateways with Interconnects to PSTN Europe Existing Internet Links with Other Providers Voice NGN Connected to the Internet Cloud Internet Cloud Backup

The Results Brings significant returns on investment With a single network, the company sees reduction in call costs across the organisation Automated billing and reporting further reduces the cost

4 The Results Brings significant returns on investment With a single network, the company sees reduction in call costs across the organisation Automated billing and reporting further reduces the cost of management The true value and ROI, however, comes from the increase in efficiency and better customer experience This is thanks to features such as ICR, ITFS, and UFIN access to our call centres, explains customer spokesperson Business ROI Enhances global coverage, redundancy GIPVC enables 24 x 7 x 365 service across multiple time zones It supports ITFS numbers from 105+ countries and UIFN from 45+ countries Such coverage by a single vendor is incredible and ensures business continuity, increases efficiency and productivity manifold If the MPLS network goes down, a Public IP network takes over This means that we have complete redundancy for PSTN access and inter-pbx (Private Branch Exchange) communication, comments customer spokesperson Single Network Technology ROI Delivers excellent voice quality GIPVC offers toll-free connections with outstanding services and rates, whether communicating with clients or business partners We get consistent voice quality and performance on a worldwide basis using TCL s MPLS-based VPN, with priority Class of Service (CoS) and Quality of Service (QoS), says spokesperson With excellent audio receptivity, we are able to bridge the distance across offices, enabling effective communication and workflow services support any-to-any network architecture for the voice network This enables direct PBX trunking, which seamlessly interoperates over SIP Trunks for PSTN-based ITFS access offers us complete features trasparency, which allows us to use our existing investments in the Altigen PBX to interoperate effortlessly, thus avoiding costly network upgrades Together with its other unique features, it strengthens operational productivity at lower costs, concludes spokesperson

explains customer spokesperson Business ROI Enhances global coverage, redundancy GIPVC enables 24 x 7 x 365 service across multiple time zones It supports ITFS numbers from 105+ countries and UIFN

5 and its price point were very attractive It gave us toll-free numbers in the maximum number of countries, with service level agreement on call its solution integrates and interoperates with most PBX systems, delivering a seamless solution - Customer spokesperson Singapore International Pte Ltd Exchange 35 Tai Seng Street, #06-01 Singapore Tel Fax United Kingdom (UK) Limited 1st Floor, 20 Old Bailey London EC4M 7AN United Kingdom Tel Fax India Limited Plots C21 and C36 Block G, Bandra Kurla Complex Bandra (East) Mumbai Tel Fax United States (America) Inc 2355 Dulles Corner Boulevard, Suite 700 Herndon, VA United States Tel Fax Hong Kong (Hong Kong) Limited 2402 Bank of America Tower 12 Harcourt Road Central, Hong Kong Tel Fax Germany Deutschland GmbH Bettinastrasse 30 D Frankfurt am Main Germany Tel Fax France 131 Avenue Charles de Gaulle Neuilly sur Seine France Tel Fax Canada (Canada) ULC 1555 Rue Carrie-Derick Montreal, Quebec H3C 6W2 Tel Fax For more information, please visit: wwwtatacommunicationscom/contact About is a leading global provider of a new world of communications With a leadership position in emerging markets, leverages its advanced solutions capabilities and domain expertise across its global and pan-india network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly 1 million square feet of data center and colocation space worldwide depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services, leadership in global international voice, and strategic investments in operators in South Africa (Neotel), Sri Lanka ( Lanka Limited) and Nepal (United Telecom Limited) Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange (NYSE: TCL) 2012 Ltd All Rights Reserved and the Tata logo are trademarks or registered trademarks of Tata Sons, Ltd in the United States and certain other countries All other trademarks mentioned in this document are the property of their respective owners

(UK) Limited 1st Floor, 20 Old Bailey London EC4M 7AN United Kingdom Tel +44 20 7029 9500 Fax +44 20 7029 9640 India Limited Plots C21 and C36 Block G, Bandra Kurla Complex Bandra (East) Mumbai 400

Network security provider achieves uninterrupted voice services 24x7x365 worldwide

Network security provider achieves uninterrupted voice services 24x7x365 worldwide Global S Connect case study www.tatacommunications.com Network security provider achieves uninterrupted voice services