Erich Waldecker Federal Ministry of Finance, Austria. EEEGov Days Electronic Payment via FinanzOnline. Prague, April 2009

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1 Erich Waldecker Federal Ministry of Finance, Austria EEEGov Days 2009 Electronic Payment via FinanzOnline Prague, April 2009

2 Federal Ministry of Finance Organisation Chart 2

3 IT Directorate General resources 180 employees 220 projects (2008) 113 mil. IT-budget (2008) - maintenance - IT-projects - infrastructure 3

4 IT Directorate General core tasks IT management (strategy, security, contracting) Tax / Costum IT support Sectoral IT support (budgetary accounting, personnel management and remuneration for federal civil servants) IT support to other Ministries 4

5 IT Directorate General core competences mediator between code and law holistic approach in the analysis of requirements managing IT development projects continously operating IT-systems providing user support contract management with IT service providers 5

6 Federal Computing Centre Ltd. Private sector organisation but owned by the state (outsourced 1997) 6 - cost-covering price level - placing of orders without invitation to tender - no VAT Central IT service provider for the public administration (esp. Federal Ministry of Finance and Federal Ministry of Justice) Operation (maintenance, development) of more than 100 federal IT systems

7 starting position companies have to give ordes to settle their self-assessed taxes (e.g. VAT, wage tax) on a paper payment form effort of data collecting for - company / tax advisor - bank - tax administration 7

8 goals collecting the data only once avoiding sources of error reducing taxpayer-callbacks at banks and tax-offices high acceptance and costumer satisfaction uniform standard for all electronic payments 8

9 solution advice of the self-assessed taxes via FinanzOnline by the company or by her tax advisor information of the taxpayer about the forwarded tax-advice authorise payment via FinanzOnline - self-assessed taxes - actual balance of the tax account 9

10 excursus FinanzOnline 10

11 e-government development 11

12 e-government - information website - tax directives / decrees - tax brochures / guides - tax forms - tax calculators - tax newsletter - FAQ - service 12

13 e-government - interaction online forms - fill in - save - print 13

14 e-government - transaction Virtual tax office on the internet: FinanzOnline Internet Front-end for all kinds of tax payers (employees, companies, tax advisors, municipalities) 14

15 FinanzOnline development as of 1998 FinanzOnline was made available for tax advisors only through an extranet solution starting 2003 all tax payers (employees, companies and municipalities) can access FinanzOnline via the internet relaunch

16 FinanzOnline features online registration online filing of tax returns and other applications online assessment notice online request to tax-files and tax-accounts online administration of personal data online tax calculation in advance 16

17 FinanzOnline access Login via signatur card Login via User ID and PIN 17

18 FinanzOnline service 18

19 FinanzOnline information 19

20 FinanzOnline XML-structur 20

21 FinanzOnline statistics (1) (as of: 01/ /2008) 1.9 mio. participants 34.4 mio. tax returns/applications 13.4 mio. DataBox-deliveries up to 1.2 mio. transactions/day up to 37.8 mio. transactions/month 21

22 FinanzOnline statistics (2) FinanzOnline Participants (as per: ) Employees Companies Tax advisors Municipalities

23 FinanzOnline statistics (3) Monthly preliminary VAT returns via FinanzOnline (as per: ) % 86%86% 77%78% 78% 81% 81%82% 82% 83%83%84%84% % 26% 60% 64% 66% 70%71%73% 73%76% 01/ / / / / / / / / / / / / / / / / / / / / / / /2008 Paper form FinanzOnline

24 FinanzOnline statistics (4) VAT returns via FinanzOnline (as per: ) % 68% 73% 78% % Paper from FinanzOnline

25 FinanzOnline statistics (5) Income tax returns via FinanzOnline (as per: ) % 55% 60% 65% % 25 Paper form FinanzOnline

26 FinanzOnline statistics (6) Corporate tax returns via FinanzOnline (as per: ) % 72% 76% 87% 89% Paper form FinanzOnline

27 FinanzOnline statistics (7) Employee Income Tax returns via FinanzOnline (as per: ) % 15% 21% 27% 31% 34% Paper form FinanzOnline

28 FinanzOnline statistics (8) Deliveries via FinanzOnline (per year) (as per: ) delivery record municipal tax representative notice tax assessment notice

29 benefits - participants ANYTIME ANYWHERE AT NO COST tax activities by mouse-click paperless easy to use solution (incl. Online-Help, Hotline) reduced handling time getting money back faster (80% within 1 week) 29

30 benefits - authorities enhanced quality of data - due to online validity checks up front reduced handling time - due to elimination of postal delivery and manual intervention significant risk analysis - due to highly automated solution with risk management modules (only potential problem cases are posted to the civil servant for further analysis) 30

31 overall procedure Klient - Zahlungshinweis in FinanzOnline beim Login, wenn Rückstand am Abgabenkonto - Info an -adresse über die Meldung der SB-Abgaben Parteienvertreter erstellt Daten für die Meldung von SB-Abgaben Meldung von SB-Abgaben zur Zahlung Kontoübersicht mit Zahlungsterminen aller - gemeldeten Abgaben - Vorauszahlungen - gebuchten Abgaben Beauftragung der Zahlung eps Online- Überweisung BANK des Abgabepflichtigen 31 Finanz - AIS Eingang der Meldung Liste der elektron. Anträge Eingang Verrechnung der Meldung Zusammenführung (Liste der elektron. Zahlung Anträge) mit Verrechnungsweisung Abgabeninformationssystem (AIS) Verrechnung Zusammenführung Zahlung mit Verrechnungsweisung Buchung der SB-Abgaben BAWAG PSK

32 1. advice self-assessed taxes 32

33 2. select taxes, balance and bank 33

34 3. login online banking 34

35 4. authorise payment 35

36 e-learning system 36

37 conclusion E-Government milestone cooperation banks tax administration win-win-win situation for companies/ banks/tax administration 37

38 Thank you for your attention. 38

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