Business Information Systems and Technology

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1 Business Information Systems and Technology A primer Brian Lehaney, Phil Lovett and Mahmood Shah Routledge Taylor & Francis Group LONDON AND NEW YORK

2 Contents List of case studies xii List of figures xiii List of tables xv Preface xvi Acknowledgements xix Foreword xx 1 Introduction Intended learning outcomes Don't panic! Chapters Your study Summary 9 2 Management and organizations Intended learning outcomes What do managers do? Management decisions Organizational functions and structures Summary 20 3 Introduction to information systems Intended learning outcomes Introduction Business information technology and business information systems Types of information system Procurement or development? Information system development Summary 34 4 Applied information technology Intended learning outcomes Introduction 37

3 viii Contents ' 4.3 Hardware Software Summary 50 5 E-commerce Intended learning outcomes Introduction The Internet Electronic commerce E-commerce applications Barriers to e-commerce Summary 65 6 Quantitative methods Intended learning outcomes Introduction Basic mathematics and statistics review Descriptive statistics Charts and graphs Inference Summary 84 7 Accounting and finance Intended learning outcomes Introduction Organizational types Financial accounting Management accounting Summary Database management 102 * 8.1 Intended learning outcomes Introduction ^3 The data explosion A data storage wish-list File-based data storage Advantages (and some disadvantages) of database storage Database design Relational databases and logical design Physical design 112 v 8.10 Database interfaces and SQL More database management tasks Summary 120

4 Contents ix 9 E-commerce Intended learning outcomes Introduction Software applications Customer relationship management systems Middleware Mobile e-commerce Challenges in e-commerce technologies Summary Organizational behaviour Intended learning outcomes Introduction Organizational culture Types of culture Organizational development, change and teams Human resource management Summary Systems analysis and design Intended learning outcomes Introduction Design Methodologies An example methodology: SSADM Summary Data warehousing and business intelligence Intended learning outcomes Data warehousing Business intelligence Summary Strategy and information systems Intended learning outcomes Overview of strategy Some approaches to strategic analysis Information systems strategy Summary Project management Intended learning outcomes Introduction 204

5 x Contents 14.3 Planning Managing projects Some project planning techniques Setting success criteria Project management methodologies Other issues Common reasons for failure of IT and IS projects Summary Digital society Intended learning outcomes Introduction Let's be negative Computer crime Digital technology and ethics The digital divide IT law Employment " And so on Summary E-commerce Intended learning outcomes Introduction Strategy development Customer service Security Winning customer trust E-marketing Channel integration 248 fl6.9 Media and contents Web-enabling the technological infrastructure Managing change and user issues '. 12 Ethical issues Human resource management Summary Knowledge management Intended learning outcomes Background What is knowledge management? Summary 267

6 Contents xi 18 The project Intended learning outcomes Introduction Types of project Finding and selecting a topic The title Theproposal The project report Aim and objectives Background The critical review Research methods Presentation of results Analysis Plagiarism Academic writing Referencing Project conclusions Managing your project Ten ways to fail your project Ethical, legal and professional issues Summary Final thoughts Other topics Conclusions 302 Index '' 303

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