Dell ProSupport Comprehensive Software Support: Enterprise

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1 ProSupport Comprehensive Software Support: Enterprise serves as your technical support service provider for troubleshooting software installed on your enterprise server, networking, and storage hardware. Manufacturer Software Supported Regions Supported Exceptions by Country Caringo CAStor Caringo CIFS/NFS (CFS) Citrix XenServer X X US/EMEA Compellent FluidFS NAS 32 Bit Diagnostics Active Fabric Manager Encryption Key Manager for Tape Automation System E-Support Tool (DSET) integration packages for 3 rd -party systems management applications Lasso Not supported on MD34xx/MD38xx, MD1400 and MD1420 License Manager Online Diagnostics Crowbar Management Plug-in for VMware vcenter Fluid Cache for SAN OpenManage Applications OpenManage Mobile OpenManage Network Manager OpenManage PowerCenter Deployment Solutions ( version) Management Console PowerVault FluidFS NAS

2 Manufacturer Software Supported Regions Supported Exceptions by Country SupportAssist Not supported on MD34xx/MD38xx, MD1400 and MD1420 EMC Navisphere Manager EMC Navisphere Agent EMC Navisphere Analyzer EMC PowerPath EMC Replications Manager EMC Celerra Manager EMC Celerra Replicator EMC Celerra SnapSure EMC SnapView EMC SAN Copy EMC MirrorView A EMC MirrorView S EMC MirrorView EMC Advanced Celerra Manager EMC VTL EMC Replicator EMC BOOST OST EMC Retention Lock EMC Recover Point SE X US EMC Unisphere for File EMC Unisphere for Block EMC FAST Suite EMC FAST Addon EMC FAST Cache EMC Celerra Event Enabler EMC Compression EMC AXT SW Upgrade EMC Cluster Enabler EMC Encryption Microsoft Management Packs for Microsoft Systems Center Ocarina Ocarina EqualLogic FluidFS NAS EqualLogic Group Manager EqualLogic Host Integration Kit EqualLogic SAN Headquarters Juniper Junos Juniper Juniper-Kaspersky Anti-Virus Juniper Juniper-Sophos Anti-Spam 2

3 Manufacturer Software Supported Regions Supported Exceptions by Country Juniper Juniper-Websense Web Filtering Juniper J-Web Microsoft Windows Server Microsoft Microsoft Small Business Server Microsoft Windows Storage Server Microsoft DPM When part of DP100/500/600 Novell SUSE LINU X Red Hat Red Hat LINU X Symantec Backup Exec Symantec Backup Exec System Recovery Symantec Backup Exec Quickstart Vizioncore VCharter Pro X X English speaking countries Vizioncore VControl X X English speaking countries Vizioncore VConverter X X English speaking countries Vizioncore VEssentials X X English speaking countries Vizioncore VFoglight Pro X X English speaking countries Vizioncore VFoglight SE X X English speaking countries Vizioncore VOptimizer X X English speaking countries Vizioncore VRanger Pro X X English speaking countries Vizioncore VReplicator X X English speaking countries Vizioncore VReplicator Pro X X English speaking countries VMware ES X Yosemite FileKeeper Yosemite TapeWare 3

4 ProSupport Comprehensive Software Support: End-User serves as your technical support service provider for troubleshooting software installed on your end-user desktop or notebook. Manufacturer Software Supported Regions Supported Exceptions by Americas Country/ Comments Europe, Adobe Acrobat Standard 9 Canonical Ubuntu Creative Webcam Central Cyberlink PowerDVD Capture Latitude Z600 (Sensible Face Aware Latitude Z600 Vision) ControlPoint (Cyberlink) LatitudeOn Reader Latitude & Vostros Backup and Recovery Data Protection Security Tools Data Protection Encryption Not available in China or Russia Digital FingerPrint Reader Vostros Persona Dropbox Dropbox Google Chrome OS US, CA, UK, Australia, NZ, Malaysia, Singapore, India, and Intuit QuickBooks McAfee Total Protection Trend Micro Internet Security/Worry Free Business Solution Microsoft Works Plus 2008 X X Vostros Microsoft Works Vostros Microsoft Office 2013 Microsoft Office 2010 Microsoft Office 2007 Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows 8.1 Microsoft Windows XP Mode (Windows 7) 4

5 Manufacturer Software Supported Regions Supported Exceptions by Americas Country/ Comments Europe, Norton AntiVirus Norton Internet Security Novell SUSE LINUX Desktop Primax Blacktop Reader 2.0 Roxio Creator Sensible FA Facial Recognition Vostros Vision Skype Skype Vostros Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact for more information. v , Inc. ALL RIGHTS RESERVED., Software, the Software logo and products as identified in this document are registered trademarks of, Inc. in the U.S.A. and/or other countries. All other trademarks, registered trademarks and product names are property of their respective owners. 5

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