This document outlines responsibilities you will have in your role as part of the Counterculture team.

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1 To apply: Please send your CV, equal opportunities form (found at the end of this document), and a covering letter outlining your interest in the role and how your experience matches the requirements of the position (carefully describing in detail how you meet the essential and desirable criteria in the person specification) to Chris Potts at Counterculture Partnership LLP Job description Client Manager Closing date: 10am, Monday 18 May Interviews to be held in Liverpool on Thursday 21 May Counterculture Partnership LLP (Counterculture) is an independent business consultancy working with the third sector, cultural, creative people and organisations. We provide practical help through strategy, finance and specialist consultancy services. Our work ranges from strategic planning to funding, financial and project management, governance and advocacy, training, operations, IT, HR and legal services. Our approach is built on our experience within the cultural and charity sector, with clients including Tate, the Institute of Contemporary Arts and London International Festival of Theatre in the arts industry as well as Liverpool Guild of Students, and the Helena Kennedy Foundation in the wider charity sector. We are a rapidly growing organisation with an office based within the Institute of Contemporary Arts on the Mall, in central London, with additional offices in Manchester and Sussex. The company is made up of nine Partners supported by an Administration Manager and a Finance Manager with a number of consulting staff and expert associates who support us and deliver client projects. We each have an area of specialist knowledge. Examples include charity finance, strategic and business planning, arts policy and management. This document outlines responsibilities you will have in your role as part of the Counterculture team. Roles and Responsibilities: Role To act as office manager and senior administrator for the Manchester office, responsible for managing the company s client data and performance statistics, CRM database (company-wide), client administration, and ensuring close liaison with Counterculture s central administrative function. To provide support for Counterculture s clients in the North (in the Manchester office) and for the partners there based. 1 P a g e

2 Accountability The Client Manager is managed by Phil Benton, Partner. Data, statistics and CRM Supporting the partners in managing the company s data and statistics, working with the Chief Operating Partner and Partner (with responsibility for Knowledge) in particular to ensure best use and reporting of data; Manage and own the company s CRM database, ensuring engagement across the company, and efficient use and maintenance, liaising both internally and externally to ensure effective CRM operation; Assist with the updating of the company s website and social media sites; Editing, compiling and distributing Counterculture s internal statistics. Client Administration Responsibility for all client engagement and administration; Ensure all necessary Anti-Money-Laundering checks are carried out as appropriate; Any other client administration as required. Compliance Ensure compliance with Counterculture partners regulatory bodies; Liaise with the Administration Manager to ensure good governance arrangements are in place at all times; Responsibility for communicating updates and changes to the regulatory framework and SRA compliance in particular. Office management As the senior staff member based in Manchester, responsibility for the effective operation of the office, and liaison with central administration, in London and beyond; Responsibility for ensuring the upkeep and efficiency of the office, including filing, stationery, post and security. Partners Administration Research and prepare tender and proposal documents, reports and presentations; Manage tender projects with the relevant staff, associates and partners. Formatting of all external documents as and when needed; Arrange and attend client meetings if needed, taking notes and distributing to relevant people; Any other client research as required by the partners. 2 P a g e

3 Marketing and communications Working with the relevant partners and staff, assist with the effective marketing of Counterculture; Alongside the Operations Consultant (London), responsibility for website update and content, liaising with the Senior Partner (Communications ) where necessary. General Conduct research as requested by the partners; Supporting general administration as required by the partners; Deputising for the Manchester-based partners where required and appropriate; Maintaining high professional standards; The ability to work calmly and accurately under pressure and to tight deadlines; To work effectively without daily supervision; Good communication skills, both written and verbal with clients and colleagues; Any other duties as required by Counterculture s partners. 3 P a g e

4 Person Specification Skills and Experience Essential 2-5 years experience of practice administration or relevant office management. Very good IT skills, and ability to understand and administer databases. Proven experience of writing reports, and to a high standard. The ability to work calmly and accurately under pressure and to tight deadlines. Extremely good communication skills, both written and verbal, with clients and colleagues. Exemplary attention to detail. Reliable with an ability and willingness to work independently. Desirable Some line management experience. Experience within the arts and charity sectors would be an advantage. Good knowledge of accounting familiarity with numbers and spreadsheets. The ability to work flexibly and autonomously where required. Confidence, drive, ambition, and a can-do attitude. Role details and benefits Full-time position. Salary from 22,000 per annum, contingent on experience. Holiday a minimum of 20 days (in addition to statutory holidays). Pension scheme (pending) Training and professional development opportunities. 4 P a g e

5 Equal Opportunities Monitoring Form Counterculture strives to be an equal opportunities employer. Our equal opportunities policy aims to ensure that no employee or job applicant is treated less favourably on the grounds of gender, sexuality, race, ethnicity, nationality, age, class, religion or disability. We are committed to ensuring that only job related criteria are used in the recruitment process. To enable us to monitor the effectiveness of our policy, it would be appreciated if you could answer the following questions. The answers will be detached from your application before consideration and will be used for statistical purposes only. Post applied for: Personal details Female Male Age: Ethnic background Please state what you consider to be your cultural / ethnic origin. Religion and belief Please state what you consider to be your religion or belief. Disability Do you consider yourself to have a disability*? Yes No 5 P a g e

6 *A person has a disability if he / she has a physical or mental impairment which has a substantial and long-term adverse effect on his/ her ability to carry out normal dayto day activities. Impairment must affect one of the following:- mobility dexterity; physical co-ordination; continence; ability to lift; carry or otherwise move everyday objects; speech; hearing or eyesight; memory or ability to concentrate, learn or understand; perception of the risk of physical danger. Sexual Orientation What is your sexual orientation? Bisexual Gay man Gay Woman / Lesbian Heterosexual / Straight Other Prefer not to say Please note that the Equal Opportunities Monitoring Form does not form part of your application. 6 P a g e

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