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1 The mobile researcher s guide to the Canary Islands 12 Services 12.1 Security related services Dial 112 in case of an emergency anywhere within the Canary Islands. This number can be used for personal security (i.e. police), for health care services (requesting an ambulance) or any other emergency (fire brigade, traffic, etc.). This number is free and can be accessed from any type of telephone, public or private, land or mobile. Each unit has its own direct telephone number, according to the type of emergency, and can be dialed from anywhere in Spain. They will then contact the appropriate local authorities: Guardia Civil 062 Bomberos 080 Policía Nacional 091 Policía Local 092 Servicio Canario de Salud 112 Cruz Roja Salvamento Marítimo In addition, each local authority has its own telephone number within its own territory if direct communication is needed. The following table provides local telephone information in both provinces. Province National Police Guardia Civil Local Police Red Cross Las Palmas Policía Nacional Guardia Civil Policía Local Cruz Roja Santa Cruz de Tenerife Policía Nacional Guardia Civil Policía Local Cruz Roja 12.2 Telephone and Internet If you want telephone and/or internet service in your residence you can contact one of the major telephone operators that work in Spain. Usually it takes 7 to 15 days for its installation. The telephone can be rented or bought. If you only plan on making local phone calls it is better to contract a mobile telephone. However, if you plan on making frequent international calls or surf the Internet it is probably better to obtain a land phone with an ADSL or cable connection. A complete list of companies that operate in Spain follows: 48

2 Services Land phone Web site Contact information Telefónica ONO BT Telecomunicaciones Euskaltel (particulares) / (empresas) Jazztel Neo-Sky Tele2-Comunitel Tele Orange Operator-assisted calls: Dial This number will allow you to request telephone calls where you reverse the charges, third-party billing, personal calls, and programmed time calls. International and national calls Information on area codes: Mobile telephones The main mobile telephone companies that operate in the Canaries are: Company Web site Contact information Orange (móvil o fijo) Movistar (desde fijo) / 609 (desde móvil) Vodafone (desde fijo) / 123 (desde móvil) Yoigo (móvil o fijo) Go to this web page for addresses and telephones of general interest: Electricity The electricity sector is currently undergoing deregulation. Consequently, one or several companies may be offering this service in the area where you live. UNELCO is the electricity supplier in the Canary Islands, and it belongs to the Endesa S.A. Group. Customer service Breakdowns

3 The mobile researcher s guide to the Canary Islands 12.4 Gas It is still common to find residences in the islands that use bottled butane gas. In order to request this service contact DISA GAS S.L.U. in either the Las Palmas or Santa Cruz de Tenerife province. They can be reached at or you can visit their web page at Information: Incidents: Water Water is a relatively inexpensive resource in the Canary Islands, even though dry periods affect the region from time to time. This experience has created a conscious island effort in conserving water and the establishment of saving spirit resulted in wells and water-storage facilities which collect water all-year round. It is especially important not to waste water during the summer months, since the intense heat can result in rapid drain on the built-up reserves. Usually water is distributed by local companies. Bills are sent every two months. Failure to pay can result in a suspension of service. Emalsa is the largest water distribution company in Gran Canaria. They can be contacted by telephone at or through their web page EMMASA has the same position in the province of Santa Cruz de Tenerife. They can be reached at or by web at Information on other water companies follows: Gran Canaria Elmasa Eléctrica de Maspalomas, S.A. Telephone Aguas de Telde Gestión Integral del Servicio, S.A. Telephone / Canaragua Telephone Lanzarote Inalsa Insular de Aguas de Lanzarote, S.A. Telephone Fuerteventura Consorcio de Aguas de Fuerteventura Telephone

4 Services Tenerife Teidagua Telephone Icodemsa Icod Empresa Municipal, S.A Telephone Entemanser Telephone Canaragua Telephone La Palma, La Gomera and El Hierro Servicio Municipal de Aguas Check with the respective city hall 12.6 Special domestic services Finding domestic help at reasonable prices is not that difficult. Workers usually charge by the hour, and the schedules and rates are agreed upon before starting. There are no additional complications. Some of these workers also take care of children or the elderly. Word of mouth is the most common means of finding domestic help in the region Personal belongings Furniture and personal effects from countries within the European Union are exempt from custom taxes. Contact the Spanish Consulate in your country for more information about bringing personal belongings to Spain Airlines 12.8 Transportation Airports in the province of Las Palmas Gran Canaria Fuerteventura Lanzarote Autopista Gran Canaria, s/n Telde C/ Matorral s/n Puerto del Rosario C/ Guacimeta, s/n San Bartolomé

5 The mobile researcher s guide to the Canary Islands Airports in the province of Santa Cruz de Tenerife Tenerife Norte Los Rodeos Tenerife Sur Reina Sofía La Palma La Gomera El Hierro Los Rodeos La Laguna El Médano s/n,(reina Sofía) Granadilla de Abona El Pueblo Breña Baja Playa De Santiago Alajeró Valverde Valverde Land transportation Buses Gran Canaria Urban bus transport services in Gran Canaria are provided by two companies: Global Salcai Utinsa and Guaguas Municipales. The former offers bus services outside of Las Palmas de Gran Canaria while the latter has routes inside the capital. Global Salcai Utinsa Viera y Clavijo, nº 34 Telephone Guaguas Municipales C/ Arequipa s/n Telephone Lanzarote Estación de Guaguas de Arrecife Vía Medular s/n Fuerteventura Tenerife Estación de Guaguas de Fuerteventura Avda. Juan Carlos I, 12 TITSA is the company that is responsible for urban transportation in Tenerife. Information regarding timetables, routes and prices are available at Transporte Interurbano de Tenerife SA Telephone

6 Services La Gomera Estación de Guaguas de La Gomera Avda. 5º Centenario, San Sebastián de la Gomera El Hierro Cooperativa Insular de Transportes C/ Molino 4, Valverde La Palma Transportes Insular Oficina Compañía de Transportes Avda. Indianos 14, S/C de la Palma Taxi Taxi service in the Canary Islands is the same as in the rest of the country. Each municipality has its own public taxi service. Taxis will normally stop in the road; however you can also find designated taxi stops or request a taxi by telephone (radio-taxi service). All taxis use a meter, and the prices for special services (such as airport trips, after-hours, or holidays...) should be posted within the traveller s sight. Gran Canaria Tenerife Euro - Taxis Radio Taxis Las Palmas Taxi Radio Radio taxi Ucanca Aeropuerto Tenerife Norte San Marcos Car rental There are many car rental companies in the Canary Islands. A short list of some of the major companies follows: CICAR: AVIS: REISEN: EUROPCAR: HERTZ: RECORD 53

7 The mobile researcher s guide to the Canary Islands Maritime Transportation Three companies are active in inter-island transportation: Naviera Armas, Líneas Fred Olsen and Trasmediterránea. Information concerning their routes, timetables, prices and office location can be obtained by visiting their web pages: Naviera Armas: Líneas Fred Olsen: Acciona Trasmediterránea: Banks Local savings banks are present in the islands, in addition to all of the national banks. They are open to the public, Monday to Friday, from 8:00 until 2:00. Entity La Caja de Canarias (Caja Insular de Ahorros de Canarias) Caja Canarias Caja Rural de Canarias Caja Rural de Tenerife Contact Television The Canary Islands are no different than the rest of Spain when it comes to television. There are free channels and pay-per-view channels. The free channels include two state channels and three private national ones. Each Autonomous Community also has its own channel and their local market share is significant. Nevertheless, several new local channels have also appeared, and have gained a minor share of the audience. Parabolic antennae are common in many buildings, especially residential ones, and allow channels from all over the world to be seen. Land Digital Television is currently being installed in the region. It is a new system that allows viewers to have access to many more channels and also offers interactivity, based on Internet technology. Satellite Digital Television is also available through a platform known as Digital+. This platform offers a wide variety of channels, even offering channels by category, and is available at different prices and quality levels. Media Status Web page Televisión Española TVE1 Public, Free, National Televisión Española TVE2 Public, Free, National Antena 3 Public, Free, National Cuatro Public, Free, National Tele 5 Public, Free, National La Sexta Public, Free, National TV Autonómica Canaria Public, Free, Local Platforms Status Web page Imagenio Public, Pay, National TDT Public/Private, Free, National 54

8 Services Digital+ Public, Pay, National 55

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