Specialist service and maintenance partner for fire, security and integrated building technologies

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1 Specialist service and maintenance partner for fire, security and integrated building technologies Consultancy Engineering Commissioning Service & Support

2 Why choose Reflex? At Reflex Systems we have almost 30 years of industry knowledge and expertise in fire and security systems. With our network of fully qualified and accredited engineering personnel, we support small and large scale businesses providing national coverage. We deliver preventative maintenance, routine servicing, responsive call outs, repairs and replacements, all of which are fully supported by operational staff and specialist technical engineers. Our team have a comprehensive knowledge and understanding of hardware, software, system infrastructure and technology integration and can effectively support established and latest products. Reflex has long standing relationships with many leading industry manufacturers; our team benefit from specialist training meaning that our customers are allowed direct access to product support when needed. We provide a flexible and personal service; working in partnership with our customers to create maintenance plans to suit their individual needs. Whether this means structured KPI s, metrics, tiered response levels with critical 24/7 call out needs, out of hours monitoring or simple periodic maintenance and compliance reporting, the choice is yours. If you want to unify your service options we offer costs savings when providing customers combined maintenance cover for more than one discipline; this can be added at any time, making life simple for you. Is your system at the end of its life cycle? If any of your security or life safety systems require replacement and you would like fully inclusive maintenance to suit your needs; Reflex offer 2 year, 3 year and 5 year plans (subject to status) with quarterly payment plans for fixed term flat line budgeting. This includes: System design to current Excellent product choices to suit your budget Complete installation and commissioning Comprehensive service cover and repairs options No capital outlay Built in maintenance Extended term options Options to retain at the end of the term Subject to status Reflex have an impressive list of existing customers, of all sizes, from a diverse range of industry sectors who rely on our services every day. They depend on us to ensure the performance of their systems and support the ongoing effectiveness of their fire and security provisions. To receive a free system survey and quotation please call for further information or alternatively

3 Are you fully compliant? With Reflex you can be assured that your systems are fully compliant and that our team is authorized and qualified to provide the ongoing support to meet your needs. Our engineers are highly trained supporting either single or multi-discipline needs, and we aim to deliver small works with a maximum lead time of 10 days for standard requirements. Reflex offer a choice of quality options from recognised leading manufacturers. Disciplines We are qualified to service and maintain: Access Control CCTV & Network Camera Systems Central and Remote Monitoring for CCTV, Intruder and Fire systems Emergency Lighting Fibre Optic and Wire-free Transmission Fire Detection Fire Extinguishers Gas Suppression Intrusion Detection Fence Line Detection Leak Detection Public Address and Voice Evacuation Business Music Systems Audio, Frequency, Induction Loops Video Management and Control Room Systems System Software Fire Risk Assessments

4 Choose your level of cover We offer straight forward fixed cost maintenance with service support options to suit your individual needs. Standard Standard PLUS Premium Premium PLUS Option for contracted engineer response times Option for contracted engineer response times Option for contracted engineer response times Option for remote alarm receiving centre to British Standard Option for remote alarm receiving centre to British Standard Option for remote alarm receiving centre to British Standard Fully inclusive of all engineering labour, call outs and service costs Fully inclusive of all engineering labour costs, call outs, service costs, parts and repairs or replacements of system components Terms and conditions apply

5 Accreditations As you would expect, we have the necessary quality and industry accreditations, to provide engineering, commissioning, service and support to British and European. Our engineers each have working certifications and the added benefit of ongoing direct training and support from industry leading manufacturers. Our Partners Reflex partner directly with many of the global leading product manufacturers and developers. This provides our customers with knowledge that we hold formal accreditations, maintain the necessary resources and have technical skills and delivery expertise needed to support products and applications effectively. We have supply chain and training partnerships with leading manufacturers which enables us to offer support for all aspects of your systems. Whether you have a small, stand alone product application or a larger more comprehensive, integrated environment, we work directly with our partners to provide the best combination of innovation, performance, reliability and choice options to meet your individual needs. Sample partners include:

6 Reflex Systems Limited, Reflex House, Lowton Way, Hellaby Industrial Estate, Rotherham, South Yorkshire, S66 8RY Tel: Fax: Web:

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