INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS CHANGING THE WORLD OF SECURITY
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1 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS CHANGING THE WORLD OF SECURITY
2 Security is Our World Diebold, Incorporated, was founded in 1859 as a premier safe and security company which remains core to the company s DNA today. Through the years, our awardwinning capabilities have grown steadily to encompass financial self-service solutions and managed services. Diebold has refined a global infrastructure that allows us to respond to the unique needs of our customers. Today, Diebold provides innovative, sophisticated security systems and financial self-service solutions backed by the first renowned worldwide service organization established in Headquartered in North Canton, Ohio, Diebold employs approximately 16,000 employees, with representation in more than 90 countries worldwide. Diebold, Incorporated: $3 billion in revenue Presence in 90 countries 16,000 associates worldwide Serving over 6,000 financial institutions and thousands of commercial businesses 7,000 service professionals at 600 locations worldwide Publicly traded on the NYSE (DBD) 60th consecutive annual dividend increase, the longest-standing record among any public company in North America COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
3 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS It s Who We Are. It s What We Do. Trusted Security Partner For over 150 years, Diebold has built its reputation on its security expertise and has become one of the largest and most trusted security providers in the world with a full portfolio of intrusion, fire, video, access and integrated systems. Our robust service offerings include monitoring, managed, hosted, embedded and online services and more. When you choose Diebold, you gain more than a security provider; you gain a trusted partner in security. Diebold listens to what you need. We learn about your business. We provide security strategies and solutions that not only meet your needs today, but also position your business to respond to the evolving risks of tomorrow. Diebold highlights include: Unique ability to provide both enterprise level systems integration solutions and comprehensive alarm monitoring services Focused solely on commercial and financial enterprise security Global business with extensive field technician network National Account Program provides for the unique needs of multi-site business customers Reputation for quality and delivery excellence Award-winning UL and ULC monitoring centers Securing Global Treasures and Institutions Diebold is entrusted to protect some of the most recognizable treasures, the most priceless artifacts and the most beloved landmarks, as well as tens of thousands of financial institutions and commercial enterprises. Diebold is trusted to protect: Declaration of Independence Constitution of the United States Bill of Rights Hope Diamond World Trade Center Transportation Hub Lincoln Center for the Performing Arts Christie s Auction House United Nations Panama Canal Pueblo Viejo Gold Mine Industry-Recognized Excellence Diebold is the recipient of these top honors: Integrated Installation of the Year, SS&I Systems Integrator of the Year, SDM Central Station of the Year, CSAA Only provider to ever be awarded twice Call Center Excellence Award, IQPC Commercial Monitoring Company of the Year, Frost & Sullivan CSAA Five Diamond Certified Monitoring Award-winning systems integrator Proven security for over 1,000,000 people at 50,000+ businesses worldwide DIEBOLD IS THE SECURITY PARTNER OF CHOICE, PROTECTING SOME OF THE WORLD S MOST VALUED ASSETS. TRUST DIEBOLD TO PROVIDE YOUR BUSINESS WITH THE SAME EXCEPTIONAL SECURITY SOLUTIONS AND SERVICES. INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
4 National Account Program Our Focus is on Your Business Providing the highest level of service and support in response to the distinct needs of national accounts has long been our specialty. Diebold is uniquely structured to offer our national account customers a single point of contact, dedicated account management, consistent service delivery, uniform contract negotiation, and standardization of technology, solutions and processes. Additionally, Diebold has the distinction of being one of the only security providers focused solely on the needs of business customers. Diebold is dedicated to the unique needs of national accounts in a multitude of commercial and financial industries: Commercial Financial and Banking Agriculture Automotive Education Infrastructure Healthcare High Security Logistics and Transportation Manufacturing and Industrial Mining Petro Chemical Property Management Restaurant Retail Services Technology Telecommunications Utilities Complex Systems Integration PLUS Coast-to-Coast Monitoring As both a leading security integrator and award-winning security monitoring provider, Diebold offers our national account customers something other security companies just can t deliver a true single-source security partnership. Diebold s industry-recognized, coast-to-coast monitoring services coupled with our highly skilled systems integration capabilities provide our customers with the ease, operational efficiencies, cost savings and peace of mind that come with trusting all of your security needs to one premier security provider. The Resources and Reach You Need Our regional, national and global infrastructure includes thousands of highly skilled account managers and service technicians offering unparalleled security, service and support. With 110 branch offices and Electronic Security Centers of Excellence domestically and abroad, we are committed to the kind of face-to-face interaction that builds a close relationship with our program members. Your dedicated account team is designed to be a single point of contact for Diebold s tailored security solutions, priority service response and project delivery, and enhanced solutions. Providing all our program customers with ongoing security account reviews and technology assessments helps maintain a security program that is customized to your requirements and standardized across your entire footprint. COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
5 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS The Diebold Customer Experience Diebold s National Account Program is committed to staffing a dedicated team to ensure the successful support of our customers. Diebold s National Account customers receive: Priority service response and project delivery Enhanced and exclusive services Standardized solutions and services, tailored to industry and customer requirements Comprehensive program management from project planning through implementation WITH 110 BRANCH OFFICES AND ELECTRONIC SECURITY CENTERS OF EXCELLENCE DOMESTICALLY AND ABROAD, WE ARE COMMITTED TO THE KIND OF FACE- TO-FACE INTERACTION THAT BUILDS A CLOSE RELATIONSHIP WITH OUR PROGRAM MEMBERS. Advanced online services and tools Ongoing security account reviews and technology assessments Customized and combined billing services INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
6 Intrusion Protection Solutions The effective use of a security system can help you drive down costs and enhance profitability through insurance discounts, reduction of false alarm fines and prevention of loss. With Diebold s intrusion protection solutions, you can quickly minimize loss and enhance profitability for your business. Combined with our world-class monitoring services, Diebold offers comprehensive solutions to meet any intrusion protection needs: Diebold s SecureStat TM is the industry s leading online, web-based security management tool enabling remote arm and disarm, providing current status and alerts and offering bypass and alarm management capabilities Priority response with video alarm verification, enhanced call verification and two-way audio solutions Complete line of intrusion and monitoring services including permit management and PIN management from our UL, ULC, UL2050 and CSAA Five Diamond Certified Monitoring Center Critical condition monitoring including fire detection, emergency power, elevator stoppages and weather conditions QUICKLY IDENTIFY POTENTIAL INTRUSION THREATS TO MINIMIZE LOSS, REDUCE FINES AND ENHANCE THE SAFETY AND SECURITY OF YOUR BUSINESS. COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
7 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS Fire Detection Solutions Mitigating the risks associated with fire is one of the most important security-related considerations for any business. With fire and life safety programs, any variation in standards, technologies and even equipment placement from facility to facility increases risks. A company-wide strategy applies rigorous uniform standards across all your facilities, enabling you to eliminate inconsistencies and create efficiencies in fire security protection, management, monitoring and response plans. Protect your employees, customers, assets and brand reputation by partnering with Diebold to: Identify and mitigate your business risk Support your risk reduction strategies with Diebold s fire detection solutions, engineered to NFPA and AHJ standards with: Best-in-class compliant systems Installation, service, maintenance, test and inspection by certified service personnel Comprehensive fire services including fire sprinkler monitoring, automatic fire detection and fire and life safety systems Award-winning UL, ULC, UL2050 and CSAA Five Diamond Certified Monitoring Center Review your standard of care Identify gaps or variances Determine strategies for reducing risk across your organization PROTECTING YOUR ASSOCIATES AND YOUR CUSTOMERS TAKES A FIRE DETECTION SYSTEM DESIGNED, INSTALLED AND MONITORED BY CERTIFIED, EXPERIENCED PROFESSIONALS. INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
8 Access Solutions Ensuring that the right people have access to the right places at the right time is a critically important element in securing your business. Diebold delivers scalable access control system designs, implementation and services to meet your specific security objectives. Take full advantage of our security expertise with remote-managed, hosted and monitored access options, combining Diebold s security innovations and our world-class Monitoring Center for the ultimate in access control. Managed solutions enhance security and reduce operational costs. Whether we manage it for you or with you, Diebold delivers the right mix of access control and services tailored to your unique business needs. Access System: completely installed, scalable, flexible access including hardware, software, training and support Hosted Access: flexibility of managing your own access system using a Diebold-hosted solution Managed Access: complete management administration of your access system by Diebold security specialists Access Services: from card management, photo ID badging and custom programming to maintenance, Diebold provides comprehensive services MANAGE ACCESSIBILITY TO FACILITIES, ROOMS AND EVEN ASSETS FROM A SINGLE DOOR TO AN ENTIRE ENTERPRISE WITH OUR SCALABLE ACCESS SOLUTIONS. COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
9 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS Video Solutions Using video to capture activities in your facilities can be imperative to preventing and resolving security events. Diebold s video solutions allow you to view, assess and respond to events in real time. And when a security event is taking place, video can enable a fast response that increases your opportunity to avoid loss and conduct effective investigations. When paired with our award-winning security monitoring, Diebold s video solutions help verify events resulting in: Priority response Higher apprehension rates Maximized system operation Improved guard service productivity Reduced unwanted alarm dispatches or false alarms Diebold s video solutions offer a comprehensive portfolio of video monitoring services including video health check, video escort and video audit combined with: Advanced IP technology with video cloud and local storage options to meet your unique business needs Proven video analytics technology that turns video data into useful business information Remote live-view capabilities through our robust web-based security management dashboard Regular diagnostics to ensure optimum operational status Implementation of hybrid systems utilizing existing infrastructure, giving you the immediate benefits of more advanced surveillance technology when beginning to transition to full IP capabilities CAPTURE HIGH-QUALITY IMAGES WHILE ENSURING OPTIMAL OPERATIONAL EFFICIENCY THROUGH DATA ANALYTICS. INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
10 Integrated Systems and Enterprise Solutions Diebold s expertise in security integration makes us the ideal partner for the most complex, sophisticated security implementations both large and small. Our comprehensive solutions can secure entire enterprises and critical infrastructure segments. From design/build and installation services to integration and testing, we can handle every aspect of large implementations. This experience has helped us develop best practices for large projects, such as fully engineering a project before we even begin installation before a single line of cable has been run. In addition, we document every element of the project with tools such as sample drawings, wire diagrams and wall templates to ensure a successful installation and provide a useful asset for locating systems and utilities in the future. Center of Excellence: Engineering and Implementation From retail locations to global enterprises, security projects are designed, engineered and commissioned to the highest of industry standards and your unique needs by the Diebold Engineering Center of Excellence. Each deployment is engineered to the precise standards and requirements of our customers. Uniformity and consistency are the guiding principles of our design and engineering. Programming and testing prior to installation uphold our quality control excellence that keeps your projects on time and on budget. Commitment to expertise and certification Microsoft Cisco NICET Lenel Software House CAD and programming resources Engineering and pre-fabrication center Complete system and project documentation Requirements and compliance reviews Programming and testing prior to installation Ongoing service and preventative maintenance COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
11 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS Integrated Services Diebold s integration capabilities enable end users to realize the benefits of a comprehensive security program. Among the services available to our customers are system design, technology selection, hardware and software engineering, systems engineering and integration, and ongoing technical support. These services are fully customized to meet the specific needs of the businesses for which they are designed. Managed and hosted access services Software solutions Embedded services Preventative maintenance Flexible service plans Comprehensive Program Support Every project receives a team with the technical expertise in an array of disciplines to give you the comprehensive support that ensures execution and peace of mind. Account Management Security program planning Risk review and analysis Technology roadmapping Project budgeting Program Planning Technology and site assessment Application and pre-fab planning Schedule and resource validation Program Implementation Engineering and application implementation Project management and metrics Performance reporting and communication System and network programming Commissioning and testing INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
12 TM Diebold SecureStat Online Services DIEBOLD S SECURESTAT REVOLUTIONIZES THE WAY YOU SEE AND INTERACT WITH YOUR SECURITY, AFFORDING YOU A HOLISTIC VIEW AND OPTIMIZING THE WAY YOU SPEND YOUR TIME. View, Measure and Control Your Security World Make quick, effective and compliant decisions with your security environment in full view. Through our customizable online dashboard, Diebold s SecureStat revolutionizes the way you see and interact with your security, affording you a holistic view and optimizing the way you spend your time. SecureStat is the industry s only online customer management tool that delivers a truly unified view, control and measurement of your entire security platform including disparate intrusion, access, video and fire systems from a secure, equipment agnostic, advanced consumer web technology and native browser interface for an unmatched customer experience. COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
13 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS SECURESTAT IS THE INDUSTRY S ONLY ONLINE CUSTOMER MANAGEMENT TOOL THAT DELIVERS A TRULY UNIFIED VIEW THE FUTURE OF SECURITY SERVICES. Security Management Revolutionized Flexible integration: use the security products hardware, software and monitoring of your choice Secure deployment: SSl-encrypted connection that operates via standard Internet pathways and multi-factor authentication, access is easy and your data is secure Native web architecture: experience convenient, seamless access to your dashboard via any browser or smart device Simple scaling: interact with all of your security systems and services regardless of organization size or geographic distribution Easy to use: simply select and place widgets on the dashboard to gain access to various functions Easily Control All Your Systems with Standard Online Commands Intrusion alarms: remotely arm/disarm, change PIN Access control systems: remotely lock/unlock doors, change schedules and users Video surveillance systems: remotely monitor recording and video status using standard commands, pull up live video Interactive, customizable dashboard: RSS feeds, news and site-specific information with access to floor plans, device counts, site notes, documents, inventory and interactive maps with weather alerts SecureStat Advanced Services SecureStat Access: determine how and when facilities are accessed by modifying or deleting cardholders, remotely locking/unlocking doors and managing access schedules SecureStat Intrusion: remotely arm and disarm, check current status and alerts, bypass and manage your alarm systems, regardless of location or platform SecureStat Monitoring: view alarm account data and activity, put systems in/out of test mode and more for a single site or all of your sites SecureStat Alerts: monitor alarm or non-standard activity, generate reports and configure notifications SecureStat Video: ensure video system performance with continuous monitoring of video components for network connectivity, recording status, video loss, hard drive operation and capacity, component temperature, ability to pull up live video and more SecureStat Cloud Storage: your video can easily and seamlessly be saved to and retrieved from cloud storage, exclusively or in combination with local IP storage, with live view capabilities SecureStat Fire: instantly view the number of fire alarms and trouble conditions that have been recorded over the last 24 hours for any site in your network SecureStat Account Management: reference site maps, account detail, audit information and receive relevant news SecureStat Service: initiate and track maintenance service requests SecureStat Installation: initiate inquiries, track and monitor install project progress INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
14 The Diebold Difference Service Diebold s approach to service showcases our commitment to understanding our customers specific business needs and addressing them in a manner that ensures their satisfaction. Industry-Leading Service and Maintenance Through a powerful combination of people, processes and training, Diebold delivers the comprehensive equipment repair and maintenance solutions you need for the continued protection of your company s assets, as well as the highest level of return on your investment. With over 4,000 experienced service professionals, Diebold has built one of the largest service organizations in the industry. This extensive network of highly trained personnel enables Diebold to deliver the fast response you need. Our dedicated professionals are on the job around the clock, every day of the year, ready to respond to customer needs. And because we manage our own service organization, Diebold is able to track and control our service performance to an unmatched degree. This allows us to recognize our customers individual business imperatives and work with them to develop, track, and present the measurements that are most meaningful to their business. Diebold continuously communicates with our customers to assess satisfaction levels, both globally and on an individual basis. To provide you with our best-in-class service, Diebold s advanced training programs ensure our technical specialists are highly skilled and knowledgeable on every system they service. Our service professionals participate in ongoing training opportunities to continue to develop the knowledge that makes them an asset to your security operations. Commitment to Training Diebold has service agreements with thousands of customers world wide. We also handle over two million service requests each year. Every call for service is backed by the global resources of our expansive service organization with hundreds of branch offices, storage facilities, and technician locations. Trained, certified and empowered Diebold associates are the foundation of our organization. These associates deliver superior service to maintain consistently high levels of customer satisfaction. Diebold is committed to helping our associates receive the most advanced level of training available and maintain the highest certifications. Diebold service professionals participate in ongoing training: Average of 110 hours of training annually for every Diebold service associate State-of-the-art learning centers Dedicated training specialists Performance assessments and certification tracking to ensure understanding and skill mastery Global Service Logistics Center Diebold s Global Service Logistics (GSL) Center delivers the right part, in the right place, at the right time, every time. Technician and branch office parts supplies are automatically tracked, updated and replenished through our electronic tracking system. Working through this centralized facility, our parts system maintains accurate inventories, service parts forecasting and distribution information. In emergencies, Diebold can immediately locate and deliver parts from the nearest location to your facility. UNMATCHED DIEBOLD SERVICE PROFESSIONALS ARE COMMITTED TO FLAWLESS EXECUTION AND OUTSTANDING CUSTOMER SATISFACTION. COMPREHENSIVE SERVICES ENTERPRISE SYSTEMS
15 INNOVATIVE SECURITY SOLUTIONS FOR YOUR BUSINESS Unparalleled Service 4,000+ Trained Service Professionals 400 Service Inventory Parts Locations 4-Hour Average Response The GSL Data That Matters 95% of parts available from local stock Fill rate of 97% on emergency orders 36,000+ global orders filled every month 100,000+ pieces of equipment supported Six (6) days a week service available, emergency staff Sundays 300+ dedicated associates 140,000-sq.-ft. advanced logistics facility ISO 9001 Certified Disaster continuity plan Unmatched in the security industry Customizable service requirements INNOVATIVE SOLUTIONS SERVICE EXCELLENCE
16 At Diebold, we look at security differently. In the business world, security threats are very real. That s where we come in. It s about looking at every aspect of your risk profile and identifying your security threats, reducing business risks, improving operational efficiencies and managing compliance; while giving you a positive return for your security investment. Most importantly, we are focused on you no matter what aspects your security world comprises, so you can focus on your business. Security. It s who we are. It s what we do. What can we do for you? Contact Information: Diebold Security Headquarters 1790 Graybill Road, Suite 100 Uniontown, OH For more information: Toll Free: Diebold, Incorporated, All rights reserved. Litho in USA. File No
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