Referring customers to drug and alcohol treatment and working together for recovery Information for the london work programme providers

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1 Referring customers to drug and alcohol treatment and working together for recovery Information for the london work programme providers August 2012 THE EVIDENCE Studies have shown that up to 80% of problem drug users are unemployed yet work has been shown to be an important component of rehabilitation and reintegration into society, reducing the risk of relapse. More problematic drug users in work should mean more people successfully achieving recovery and exiting treatment, and a reduction in crime... Perhaps more importantly, most unemployed drug users want to work and recognise its significance for building a normal life. Once in work, recovering drug users have been found to be good employees. Working Towards Recovery: Getting Problem Drug Users into Jobs (UK Drug Policy Commission, December 2008) THE PRINCIPLE: JOINT WORKING FOR SHARED OUTCOMES The Work Programme supports a wide range of participants on different benefits. Beyond the Work Programme, and in conjunction with it, there are a range of national programmes, schemes and s that support unemployed people into work and help them address any barriers to work that may experience. These include well-established drug and alcohol treatment s in each London borough who are experts at supporting people to achieve recovery from drug and alcohol dependence. From April 2013, the commissioning of drug and alcohol treatment s will be the responsibility of local Health and Well Being Boards convened by Local Authorities, under the provisions of the Health and Social Care Act. Funding will pass down via the local Public Health Grant, and there will be an opportunity for local areas to bring together a range of resources and to align the commissioning of drug s with other crucial reintegration s such as housing, employment and family support. The National Treatment Agency (NTA), whose key functions will move to Public Health England from April 2013, Department for Work and Pensions (DWP), drug treatment providers and the Work Programme prime providers share interdependent outcomes: to help drug users overcome drug dependence and find sustained employment. It is acknowledged by all partners that these outcomes will be more effectively delivered by joint working at both a strategic and delivery level. This means maximising a joint care planning and management approach which integrates treatment and employment within a flexible localised framework. As well as establishing joint working es on the ground, Work Programme providers are strongly encouraged to work with local substance misuse strategy and planning groups to ensure that local priorities to address both worklessness and substance misuse are aligned. Of course, Jobcentre Plus representatives are also key partners. The key contact for the Work Programme in engaging with local drug strategy and commissioning is the Joint Commissioning for Substance Misuse, whose contact details for each borough are overleaf. THE PROCESS: THE JOINT WORKING PROTOCOL AND WORK PROGRAMME PROVIDER GUIDANCE What is also crucial, as a basic working principle, is that Work Programme providers are confident in referring customers to local drug and alcohol treatment s once substance misuse is identified as an issue. Since April 2009, drug and alcohol treatment providers have been working closely with JCP to offer a more joined up approach to addressing the employment related needs of people in treatment. JCP has also been making referrals to treatment providers when they have identified drug misuse as a barrier to employment. The es behind this work were embodied in the Joint Working Protocol for Job Centre Plus and Treatment Providers published in December There are now many examples of closer working between JCP, drug and alcohol treatment commissioning groups and treatment providers, both across London and nationally. The NTA and DWP are working on an updated protocol to support the development of a similarly close working relationship between Work Programme Providers, JCP and the drug and alcohol treatment sector. This is crucial if we are to ensure that the intensive support s that will be required to deliver employment s to this group are aligned with the support that drug and alcohol treatment providers are delivering. 1

2 This updated protocol is expected to be published in October It will outline the principles for joint care planning and case management, and referral es. The Work Programme Provider Guidance (in Chapter 13) gives a full overview of how those on the Work Programme can access different programmes, grants and s. The section on substance misuse treatment s makes it clear that Work Programme providers are expected to make direct referrals to local substance misuse s where substance misuse is a barrier to work and the client is not already in specialist treatment. Note that local treatment s do not have to be part of the Work Programme supply chain to receive these referrals. Colleagues at DWP and the Work Programme Provider Guidance have confirmed this: The focus of the government s national drug and alcohol strategy (www.homeoffice./drugs/drugstrategy-2010/) is on the support that people need to recover from their substance misuse. It emphasises the importance of employment as a key outcome of drug treatment with evidence indicating that getting a job helps to secure and sustain the gains made whilst in treatment. The role of drug and alcohol treatment providers is to provide a range of psychological interventions, depending on the needs of the individual, some of which may be more intensive in duration and requirement. As part of the care planning that takes place in treatment, people will be encouraged to address the range of needs that are related to their substance misuse agree and goals, including those related to education and employment. Any actions agreed (between the work programme and the) customer need to be proportionate to the activities claimants are required to undertake as part of the treatment programme, some of which may require intensive medical or psychological interventions. Links should be made with local treatment providers so that Work Programme staff know where to refer a claimant to, who is not in treatment, but has a substance misuse problem. THE SINGLE POINT OF CONTACT (SPOC): REFERRAL TO TREATMENT AND BEYOND The guidance also suggests that Single Points of Contact (SPOCs) are established for each partnership (in London, each borough) so Work Programme staff can easily make referrals to treatment. SPOCs were developed several years ago for JCP to use, and in London we have worked with local drug and alcohol treatment commissioners to develop a current list of working SPOCs (contained in this document). Local commissioners have confirmed that these treatment provider contact details are the points of contact that Work Programme providers should use when referring clients with substance misuse problems who are not already in contact with treatment s. This referral should initially be made by telephone to the number listed. The SPOC provider will normally be part of the local treatment system, and is expected to be able to make an appointment for the client over the phone there and then, giving the date, time and address of an appointment for him/her to attend in person and be assessed for drug and/or alcohol treatment. Local information sharing agreements and es need to be in place so agencies can inform each other about attendance at appointments. As treatment begins, the work programme and treatment keys will want to share care-planning information to support the best possible outcomes for recovery and employment. More detail and examples of how these joint es can work successfully is expected to be contained in the updated Joint Working Protocol. The NTA London team is keen to hear about local good practice examples where work programme and treatment providers are already working well together and the models they are using. If you have any examples, or comments or questions about the information in this document, contact or

3 LONDON SINGLE POINT OF CONTACT (SPOC) LIST: PAGE ONE Barking & Dagenham Barking & Dagenham Siobhan Moore Dawn Wallace Acting team leader Business support The Gateway 38 George St, Barking, Essex IG11 8FE KCA KCA, 26 Linton Road, Barking, Essex IG11 8HG Barnet Jon ston leader WDP 42a Hendon Lane, Finchley Central N3 1TT Bexley Carol Elam admin Blenheim CDP/Nexus 298 Broadway, Bexleyheath DA6 8AH Brent Eyal Remon Bromley Annie England Project Addaction Addaction Cobbold Treatment and Recovery, 97 Cobbold Road Willesden NW10 9SU leader CRI BRS BRS, Norton House, High St, Bromley BR1 1EA Camden Natasha Warne SHP Camden Social Inclusion and Aftercare 245 Grays Inn Road, London WC1X 8OY City of London Leiann Bolton- Clarke Croydon Jason Mullen cityoflondon. nhs.uk Engagement City of London Substance Misuse Partnership Croydon treatment & recovery partnership Guildhall, PO Box 270, London EC2P 2EJ 190 Church St, Croydon CRO 1SE Ealing Agnieszka Rymkiewicz agnieszka. Ealing DAIS Ealing DAIS 3-4 Featherstone Terrace, Southall, Middx UB2 5AL Enfield Kate Saywell Greenwich Greenwich Riccardo Woods Laura Phillips Christopher Dunster Wayne Butcher blenheimcdp. blenheimcdp." cri. Hackney Simon Hulse & Fulham NORTH Alyson Henry ACRT leader leader Employment & training officer Assessment & Care Review (ACRT) 12 Centre Way, Claverings Industrial Est, Montagu Rd, Edmonton, London N9 0AH Blenheim-CDP Linx Project 23 Anglesea Road, London SE18 6EG CRi Aspire 821 Woolwich Road, Charlton, London SE7 8LJ Hackney Hackney Offices, 102 Mare Street, London E8 3SG leader HF Blenheim-CDP OASIS North Drug & Alcohol (for residents above King St/ Rd boundary) OASIS, 103a Devonport Road W12 8PB Mon, Tue, 9-5 Wed, , 9-5 Fri, Sat 10-5 Mon, Wed, Fri Tue, Office hours Jaye Foster Jaye Foster Michelle Williams Julie Tilbrook Subiya Price- Kennedy nclondon.nhs.uk bexley.nhs.uk brentpct.nhs.uk days a week : Mon, Wed, Fri. 9-8 Tue, 9-7 Mon & Fri, 9-5 Tue Out of hours: Claire Lynn Alison O'Grady Leiann Bolton- Clarke Shirley Johnstone Theresa McDonald Fulya Yahioglu Ann Burrows bromley Alison.O camden cityoflondon croydon ealingdaat enfield greenwich Ann Burrows greenwich N/A Charity Ukaegbu hackney

4 LONDON SINGLE POINT OF CONTACT (SPOC) LIST: PAGE TWO & Fulham NORTH & Fulham SOUTH Haringey Janice Gittens Haringey Haringey Colin Chapman Harrow Madhuri Lokhande Havering Laurence Britain Hillingdon Hillingdon Greg Scott leader Community Alcohol Support (CAS) Darja Golob ETE Lead HF CDAS South Drug & Alcohol (for residents below King S/ Rd boundary) blenheimcdp. Gail priddey eachharrow. Crowther Market 282 North End Road, Fulham SW6 1NH Crowther Market 282 North End Road, Fulham SW6 1NH Eban (for Reed) 9 Bruce Grove, N17 6RA for CEO HAGA 590 Seven Sisters Rd, Tottenham N15 6HR DASH (for Maximus) Orchard House, St Anns Hospital N15 3TH leader EACH Harrow Signal House, 16 Lyon Road, Harrow HA1 2AG Project CRI Havering Community Alcohol & First Stop Drug s n/a HDAS Old Bank House, 64 High St Uxbridge, Middlesex UB8 1JP n/a HAGAM Old Bank House, 64 High St Uxbridge, Middlesex UB8 1JP Hounslow Paul Young Islington Anne-Marie Bourne Kensington & Chelsea NORTH Kensington & Chelsea SOUTH Kingston upon Thames isisproject. Amit Kumar Tommy Harper Bryan Cusick Lambeth Dawn Brecken Lewisham Merton Franco Toma Acting Leader, CRI ISIS PROJECT / ETE lead ACT Sue Holland Engagement ihear Partnership Pharmacia House, 1 Prince Regent Rd, Hounslow TW3 1NE ISIS 101 Seven Sisters Road N7 7QP Blenheim-CDP Portobello Road Project (for residents above Holland Park Avenue/ Notting Hill Gate boundary) KC South CAPS Drug & Alcohol (for residents below Holland Park Avenue/Notting Hill Gate boundary) Blenheim CDP 321 Portobello Road, London W10 5SY K&C CAPS 69 Warwick Rd, Earls Court SW5 9HB Addaction Kaleidoscope Cromwell Road, Kingston upon Thames, Surrey KT1 6RN Access to Community Resources Phoenix House, 10 Wandsworth Rd, London SW8 2LL CRI New Direction 410 Lewisham High Street, London SE13 6BJ Community Drug for South London 20 Woodcote Road, Wallington SM6 0NN 9-5 (not Sundays) for Sarah Hart NA NA Sarah Hart for 9:30-5: Mon-, 9-5 Fri-Sat / days for Rosanna Cowan for for / for N/A : TBA Mon, Wed, Robert Hayward Jill Downey Jill Downey Geralyn Wynn Jess McGregor Stephanie Royston- Mitchell Kenneth Gregory Fiona Kirkman Michael haringey haringey harrow havering hounslowpct.nhs.uk nclondon.nhs.uk Stephanie.Royston- rbk.kingston nhs.net lewisham merton

5 LONDON SINGLE POINT OF CONTACT (SPOC) LIST: PAGE THREE Newham Ann Hipwell foundation66. Newham Annie Mae Shaw Work force development manger Foundation66 Foundation 66, Central Office, 7 Holyrood Stt, London SE1 2EL Foundation66 1 Comyns Close, Canning Town, London E16 4JJ Redbridge Basharat Hameed Redbridge Richmond upon Thames Southwark Wendy Powell foundation66. Jo Davies Maggie Boreham Franco Toma blenheimcdp. Interim leader, Richmond DAIS & SDP Foundation66 1st Floor, Ilford Chambers, 11 Chapel Rd IG1 2DR WDP Redbridge alcohol 3rd Floor, Ilford Chambers, 11 Chapel Rd IG1 2DR CRI Richmond DAIS CRI Richmond, Ilex House, 94 Holly Road, Twickenham Evolve Camberwell Rd, London SE5 0EE Community Drug for South London 20 Woodcote Road, Wallington SM6 0NN Walter Boyle equinoxcare. Interim Equinox Substance Misuse s 4 Greenford Rd,, Surrey SM1 1JY Tower Hamlets Tower Hamlets Waltham Forest Monsurat Alabede lifeline. Helen Chitty Jo Tanner Sally Gill leader, Community Drug Community alcohol Data analyst Lifeline Community Drug Tower Hamlets Community Alcohol (RAPt) 71 Johnson St, London E1 0AQ 22 Skylines Village London E14 9TS Turning Point 398a Hoe Street, Walthamstow E17 9AA Wandsworth NORTH SOUTH SOUTH Hannah Pheasey Andrulla Garcia Jude Unsworth Brendan Short Julie MacSporran wandsworthidas. ETE recovery Deputy operations leader Senior project Wandsworth IDAS IDAS Battersea: 4 Palmerstone Court, Palmerstone Way, Battersea, London SW8 4AJ IDAS Garratt Lane: 86 Garratt Lane, Wandsworth, London SW18 4DB North Drug & Alcohol (for residents above Oxford St/ South Drug & Alcohol (for residents below Oxford St/ South Drug & Alcohol (for residents below Oxford St/ Harrow Road, London W9 3RU 32a Wardour St, London W1D 6QR 32a Wardour St, London W1D 6QR Bernie Dando newham Mon, Wed,, Fri, 9-7 Tue, 10-1 Sat Mon, 9-5 Tue-Fri Bernie Dando Andrew Hardwick Andrew Hardwick Luke Paterson ewham rtpct.nhs.uk N/A Mon, Wed, N/A Tony Lawlor Samantha Boyd Samantha Boyd Lisa Garwood sutton sutton towerhamlets N/A Lisa Garwood towerhamlets Tue, Wed, Fri (drop in 10-4) 9-8 Mon, (drop in 10-8) Mon- Fri Lee Harnden Helen Standen wpct.nhs.uk Mon-Sat (24-hr helpline for urgent appointments) Mon-Sat Mon-Sat

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