INDIA'S NO. 1 END-TO-END REWARDS AND LOYALTY SOLUTIONS PROVIDER

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1 INDIA'S NO. 1 END-TO-END REWARDS AND LOYALTY SOLUTIONS PROVIDER

2 ACCENTIV - INDIA'S NO.1 GLOBAL SPECIALIST IN END-TO-END LOYALTY SOLUTIONS Reach, recognise, reward and retain your best customers, channel partners & employees across 42 countries. We help you with consulting, planning, program design and communication and manage your loyalty initiative all the way through to sourcing rewards, redemption management and fulfillment. REACH: Presence in 42 countries Technologies to help you reach out to your best customers, channel partners and employees Consolidate your global relations under one roof Tools to track engagement and behavior Specialised skills in one-to-one marketing communication RECOGNISE: Accentiv helps you recognise your most valued customers, channel partners & employees Our loyalty expertise will enable you to build profitable relationships with them Online tools like EmployEase helps engage, recognise and reward Platforms like LISA enables easy centralized management of loyalty initiative across locations REWARD: Accentiv ships over 5 million rewards every year to loyalty members In-house rewards sourcing, redemption management and fulfillment capabilities Customised online rewards catalogues Widest range of rewards across categories and price bands RETAIN: Accentiv successfully runs more than 250 loyalty programs across 42 countries Over 20 million customers, channel partners and employees have reaped the benefits We help you maximise your program ROI and retain loyal customers through Direct Marketing expertise, one-to-one communication strategies, data analytics and campaign management AWARDS & ACCOLADES: Our Accentiv' solutions have produced some of the country's best, award winning relationship marketing campaigns: Loyalty Summit Awards 2010, 2011, 2012, 2013 Champion of Champions Loyalty /CRM Program of the Year' award PMA of Asia, 2010 PMA of Asia, 2011 MAA Globes, to 1 Impact Awards, Peppers & Rogers Group SPJIMR Marketing Impact Awards

3 MORE THAN 20 MILLION CUSTOMERS, CHANNEL PARTNERS AND EMPLOYEES TARGETED THROUGH 250+ RELATIONSHIP MARKETING PROGRAMS GLOBALLY. CHANNEL/SALES LOYALTY: Accentiv helps you leverage your market presence and build long-term, mutually beneficial relationships with your sales teams and channel partners We build cost-effective action plans and partner you through any or all the phases of channel loyalty We help implement effective channel acquisition, certification, program development, channel motivation, transaction validation and reward fulfillment We offer a highly successful combination of strategic expertise, technical capability and operational excellence We have had successful engagements with some of the largest and most highly demanding businesses both in India and across Asia CUSTOMER LOYALTY: Accentiv helps you identify your most valuable customers We work with you in a way that generates incremental and long-term value from them Our strategic, operational and analytical expertise helps evolve relationship programs Our solutions provide end-to-end implementation of all programs We are equipped to design, develop and manage full-fledged in-store retail programs with both points-based and privilege-based rewards EMPLOYEE REWARDS & RECOGNITION: Accentiv makes it convenient for organisations to centrally run measurable and structured rewards & recognition programs We help organisations to save time, effort and money in implementing and managing their employee initiatives across multiple geographies You can manage and self-administer peer-to-peer nomination, milestone awards, gift catalogues, e-cards, certificates and awards, budgeting and performance reporting

4 SOLUTIONS AND SERVICES LISA ACCENTIV ANALYTICS: Our analytics suite comes in 3 flavours for the retail, BFSI and IT verticals Get insight into your loyalty program through multiple easy to set up dashboards and reports Easily configurable with your POS Dive deep into the behavior of your customers, make the right marketing decisions and develop targeted marketing campaigns to improve your ROI LISA LOYALTY ENGINE: This web based platform implements and manages loyalty programs successfully Run multiple programs across several countries using customised business rules and catalogues in multiple languages Modular for quick deployment Flexible to suit your individual requirements Performance tracking Comprehensive reporting Provides you an insight in your program metrics REWARDS MANAGEMENT: Accentiv ships over 5 million personalised rewards every year to loyalty members Delivery to over 15,000 locations in India Tracking management services Electronic rewards instant redemption Sourcing & catalogue management Customised catalogues Redemption partners and offices in Asiapac region Over 20 categories and 300 brands at your disposal CREATIVE: Accentiv is ably supported by an in-house creative team with specialists from print, online, digital and direct marketing media Provide full-fledged creative solutions to our clients We handle direct marketing and one-to-one communication needs of a typical loyalty program Design all creative collaterals like brochures, welcome kits, rewards catalogue offline & online, websites & microsites, EDMs & DMs, etc. Alliances with more than 15 logistics partners

5 A COMPREHENSIVE AND EASY TO MANAGE ONLINE REWARDS PLATFORM Now meet the rewards needs of any of your loyalty or relationship initiatives whether channel, customer or employee with Accentiv Rewards. It is a cost-effective, browser based and centrally administered rewards platform that can be easily configured and quickly implemented. Key features: Seamless integration with your intranet, if required A comprehensive range of categories Instant redemptions through mobile Instant delivery of electronic vouchers- and SMS alerts Customer support desk to handle queries Benefits: Minimal IT investment and low set up costs Easy to configure and quick to launch Safe, secure, industry leading technology from the leaders ISO 9001:2008 and ISO certified operations to support Ability for instant gratification Efficient tracking and reporting of redemptions For more information, please call us on / or us at Accentiv-IN@edenred.com or log on to

6 EXPERIENCE A SWIFT AND EASY WAY TO ROLL OUT OFFERS! Ticket Xpress is a versatile tool for engaging your key audience in a segmented manner. It is a popular solution in the Asiapac region for clients who wish to quickly roll out offers or deals to their beneficiaries. Ticket Xpress can be delivered by , mobile or postal mail making them an extremely flexible option in countries like India with large and complex distribution networks. It fills a much needed gap in the market for an easy to deploy option for low value offers that need to be widely distributed through mobile or . Ideal for customer rewards, member management, online points redemption, loyalty programs, thank you & welcome gifts, product sampling promotions or online shopping freebies. Key features: , mobile or printed voucher Unique code and security features to prevent misuse Real time, instant gratification Benefits: Easy to monitor, track and trace Excellent low cost option Helps to collect accurate contact details of customers For more information, please call us on / / or us at assist-in@edenred.com or log on to

7 NOW REWARD AND RECOGNISE YOUR EMPLOYEES WITH EASE! Edenred brings to you a new age program that will enable you to engage and connect with your employees with ease. EmployEase is a new generation, points-based employee rewards & recognition program that will facilitate your efforts to engage with your employees in diverse locations. You can connect with them through a centrally managed, measurable and structured platform, without any hassle. Key features: Comprehensive and customised rewards catalogue Instant, peer to peer, team and cross-functional recognition E-certificates, quizzes and milestone awards capability Seamless intranet integration Hierarchy management and budget allocation Rights delegation for multi-level programs Budget and performance reports Query management through centrally administered help desk Benefits: End-to-end platform for employee rewards and recognition Minimal investment and quick deployment Hassle free maintenance and program operations Online, browser based platform Multi-country functionality Points-based for easy administration Safe and secure with industry leading, in-house technology Fulfillment at your doorstep For more information, please call us on / or us at Accentiv-IN@edenred.com or log on to

8 EM VOUCHERS - A UNIQUE REWARDS & RECOGNITION SOLUTION FOR YOU! Now you can instantly reward and recognise customers in your engagement or relationship program with EM Vouchers. It is an online solution that can be rapidly deployed & managed through an electronic and mobile rewards channel. The unique, secure voucher codes can be instantly generated for your campaign and sent to your customers by and SMS or added to your rewards catalogues. These codes can be redeemed by customers either online or at your point of sale with a validation process that is seamlessly built into the system. EM Vouchers are cost effective, foolproof and saves you the headache of procurement, inventory and dispatch of physical coupons or products. Key features: Online, web-based, digital solution Standalone tool for schemes and promotions Easy integration with your point of sale technology Unique code generation and management capability Secure validation through EM Voucher system Foolproof transaction confirmation - online or at POS Benefits: Instant gratification capability Minimal fulfilment costs Easy to deploy, manage, monitor and track Can be added to third party catalogues Instantaneous delivery confirmation For more information, please call us on / or us at Accentiv-IN@edenred.com or log on to

9 HAPPINESS IS NOW JUST A SWIPE AWAY! Edenred brings to you an innovative state of the art digital gifting solution- Ticket Compliments Max Gift Card. It is a gifting solution so unique and special, that it will make shopping for favourite brands, indulging at a spa or enjoying a fine dining experience an absolute delight! Ticket Compliments Max Gift Card is a one-stop solution to all your gifting problems. Not only is this card accepted at terminals/payment gateways which accept MasterCard but also, provides the user unmatched tax saving benefits. Have a look at the unmatched benefits of Ticket Compliments Max Gift Card: Tax benefit of Rs.5,000/- per annum, if added to employees salary component Online acceptance at e-commerce sites which accept MasterCard Ideal option for corporate or festive gifting Hassle-free payment just swipe and pay Secure can be easily blocked if lost or stolen Unlimited freedom of choice welcomed at any outlet which accepts MasterCard Easy to manage, monitor and distribute Infinitely more choice and quality than Retail or Single brand vouchers You can't find a better choice when it comes to corporate gifting for your employees across locations or for your associates, partners, clients and vendors. For more information on Ticket Compliments Gift Cards, please call us on / / or us at assist-in@edenred.com or log on to

10 ENJOY INDIA'S FAVOURITE WORK-LIFE BENEFITS WITH JUST A SWIPE! Edenred brings to you Ticket Restaurant Meal Card- the best employer-employee work-life benefit, through which you can maximise your employees take home by offering them, the best tax saving solutions available. It is an innovative digital solution that serves as a convenient and hassle-free tool while making transactions. It simply makes life easier for organisations & their employees by enabling them to enjoy up to 5 figure tax saving every year. Have a look at the unmatched benefits of Ticket Restaurant Meal Card: Up to 5 figure tax saving every year Employee motivation through maximum tax savings Accepted at any Edenred affiliated outlets & select portals that accept MasterCard New age, digital, paperless solution Hassle-free payment just swipe and pay Easy to implement, monitor and recharge enterprise-wide Secure can be easily blocked if lost or stolen Now you can indulge in fun, food and freedom with just a swipe! For more information on Ticket Restaurant Meal Cards, please call us on / / or us at assist-in@edenred.com or log on to

11 YOUR TICKET TO DELIGHTING YOUR BEST CHANNEL PARTNERS, EMPLOYEES AND ASSOCIATES Edenred, International leaders and India's foremost in Work-life Benefits, Rewards and Loyalty Solutions, presents yet another milestone in its digital innovation with Ticket Compliments Rewards Card. This first-of-its-kind product from Edenred has been designed exclusively for corporates who wish to consistently appreciate and reward their best-performing channel partners, employees and business associates on their special achievements. Its unique reloadable feature allows you to reward your recipient multiple times with just one card. It takes care of all your hassles of procuring rewards frequently in a cost effective way. Moreover, it gives the recipient unparalleled freedom of choice because of its widespread acceptance at all MasterCard acceptance points. Your top performers will be free to shop for their favourite brands, indulge themselves at a spa or even enjoy a fine dining experience with the Ticket Compliments Rewards Card. Take a look at the unmatched benefits of Ticket Compliments Rewards Card: Unique reloadable feature Single reward card for multiple reward pay-outs Easy to carry and use Hassle free mode of payment Welcomed at all outlets and online portals that accepts MasterCard Online portal to check card balance and transaction details Secure can be easily blocked if lost or stolen Valid up to 3 years from the date of issue For more information, please call us on / / or us at assist-in@edenred.com or log on to International leaders across 42 countries and India's foremost in Work-life Benefits, Rewards and Loyalty Solutions

12 INTERNATIONAL LEADERS PRESENT ACROSS 42 COUNTRIES AND INDIA S FOREMOST IN WORK-LIFE BENEFITS, REWARDS AN LOYALTY SOLUTIONS OUR SUCCESS STORIES Accentiv relationship marketing solutions have been chosen by top global companies across a wide spectrum of industry verticals: Information Technology Banking and Finance Institutions FMCG Retail Hospitality Manufacturing Pharmaceuticals Petroleum SOME OF OUR ACCENTIV CLIENTS To know more about Accentiv Loyalty Programs, please log on to or us at: accentiv-in@edenred.com or call us: New Delhi: Thane: Chennai Bengaluru