Helping O Learys Grow from Local to Global Concept with Franchise Software and Laser Focus on Franchise Compliance
|
|
- Phillip Reed
- 8 years ago
- Views:
Transcription
1 Helping O Learys Grow from Local to Global Concept with Franchise Software and Laser Focus on Franchise Compliance Business Franchised resturant/ sports bar concept. Active markets 7 countries With CCM from Chainformation by its side, O LEARYS has transformed from a local Swedish business to an international franchise star equipped with best practice work processes. About O Learys Founded in 1988, O Learys is Sweden s leading sports bar and restaurant chain. With over 70 restaurants in Sweden, Norway, Denmark, Finland, Spain, Germany and Singapore, the chain is broadly recognized for its American Sports Bar theme, American styled food and delivering Sports and Entertainment through a customercentric environment defined as home away from home. As one of Sweden s most expansive restaurant chains, the O Learys Trademark has been selected as country s best franchise system by The Swedish Franchise Association once in 2005, and once in The chain is approaching annual sales of 1 Billion SEK (140 Million USD) and operates with the vision to be the world s best sports bar and casual dining concept. As a franchise, O Learys believed in a disciplined structure where brand consistency is critical to success, including the cross network use of manuals, suppliers, training and continuous follow-up on operations. Having nurtured a brand concept built on unparalleled guest experience and a tireless focus on combining feel, welcome, and taste, more and more people around the world are becoming regular customers at O Learys locations around the world Business Challenge By the turn of the new millennium, O Learys began moving assertively to further grow its business, increasing marketing activities and focusing its expansion activity. In addition to opening locations across Sweden, it expanded into Scandinavia, mainland Europe and Asia. The strategy worked well, helping O Learys carve out a leadership role in the sports bar/restaurant segment with strong focus on customer loyalty and end-user focus. According to a recent internal report, O Learys had in a short time become one Sweden s most recognized consumer brands, with a brand awareness of 91.6 per cent of the Swedish population. But growing from 20 to 70 restaurants in less than a decade doesn t come without its fair share of growing pains. As many franchise owners will testify, expansion brings a heightened need for crystal clear internal communications and disciplined attention to brand and franchise compliance. Without the right tools and processes in place, many franchises struggle to overcome these requirements, and grow effectively. 1
2 Not only do you need a tool that facilitates day-to-day communications - you also need an intelligent software platform. Christian Bellander, Chief Operating Officer Oleary s Trademark In 2003, executives at O Learys acknowledged that having many restaurant locations with their own processes, working independently, caused inefficiency and communication issues that could prove harmful to both the customer experience, and ultimately brand equity. The company decided to laser focus on creating a consistent brand experience, to tool up, and provide its franchise network with a highly integrated and flexible work platform that enabled communication, collaboration and content to be shared with speed and efficiency. By doing so, the company believed it would be better equipped to manage its brand. According to Christian Bellander, Chief Operating Officer at O Learys, With rapid expansion comes a great responsibility to provide the members of your franchise network with the right tools to succeed. Not only do you need a tool that facilitates day-to-day communications - you also need an intelligent software platform that meets the unique requirements of the franchise industry, and is able to guide and educate your organization about your brand concept in a manner that is approachable around the world in real time. But where to start? As a first step to laser focus on franchise concept compliance, the executive leadership team at O Learys decided to implement a group-wide approach that would help: Bring together franchise communications across the restaurants global locations into one single platform Store, share, and maintain franchise manuals, documents, and marketing materials in a one-stop platform Facilitate the design and execution of customer loyalty programs and marketing promotions while respecting the O Learys brand guidelines and standards This approach would set it apart from the competition and provide what Chainformation terms distinctive capability, a franchise s unique formula for business success aimed at securing brand compliance while outperforming the competition. For help in realizing an Intranet-based communication platform, O Learys wanted to team with a partner that would bring not only expertise in technical environments and system integration, but also bringing a deep understanding of the franchise world. While the company considered several franchise software developers, Chainformation was the logical choice. Over the past twelve years, Chainformation has provided franchise software for some of Scandinavia s largest franchise- and retail-chains, with a track record with industry leaders such as Wayne s Coffee, IC Company and ICEBAR by ICEHOTEL. How Chainformation helped In partnering with Chainformation, O Learys were able to leverage a franchise specific solution based on proven technologies and used by other industry leaders. The move gave O Learys instant access to a high powered Intranet that would function as the chain s delivery vehicle for know-how, business data and content for the daily operations of the franchise including: 2
3 Having partnered with Chainformation since 2004, we have continuously worked with their team of experts to align the CCM platform with our business objectives. Christian Bellander, Chief Operating Officer Oleary s Trademark Faster, role-based communication Digital franchise manuals Brand and Identity Guidelines Marketing Design Templates and Execution tools Daily Sales Reporting While CCM is ready to be used out of the box and can be implemented in just 2-4 weeks, O LEARYS quickly grasped that CCM was a platform that could be continuously upgraded to support future expansion. Working with Chainformation s team of development experts, O Learys realized a number of features to be used across the network including: and SMS Text Message Marketing tool to drive customer traffic Recipe and ingredient management to plan, print menus Access to preferred vendors and procurement processes Customer Loyalty Program Management and Mailing Features Having partnered with Chainformation since 2004, we have continuously worked with their team of experts to align the CCM platform with our business objectives and creating useful tools for the members of our franchise network. For instance, we have integrated our entire procurement process with CCM. This means that any user with buyer access in the O Learys network can access vendor lists, preferred vendor pricing, procurement terms, discounts and e-commerce systems regardless of their location in the world. Since 2004, O Learys has also connected its entire menu database with printers around the world, allowing employees to compose their own menus and coordinating production with a local printer. With over 150 dishes stored in the system, each restaurant can quickly customize a menu based on the meals that are in demand in that region, or for a specific season. Some of the information shared via CCM is either confidential or business sensitive. But the franchise software is completely role-based so that users will only see what they need to see. For instance, recipes and secret ingredients can only be accessed by the master chef. More than just a gatekeeper of confidential information, CCM also helps streamline communication so that employees are not over-informed. Perhaps one of the most useful features included with the O Learys CCM franchise software, is the Web Content Management Plug-in. This plug-in provides O Learys with the ability to publish and manage content on the global customer website, as well as any of its local customer websites. With pre-approved web-page templates and role-based user rights, O Learys can rely on the plug-in to guarantee that pages published will be using pre-approved brand standards, and that websites will look the same in every location and geography. Says Anders Hall, Sales & Marketing Manager at Chainformation: Through the Web Content Management Plug-in, we are not only providing O Learys with the ability to create and publish content on their website. We are providing each restaurant location with the ability to manage their own, local website content. For instance, a restaurant owner in Singapore is able to publish news about an upcoming local sports events 3
4 without knowing anything about web design or how to build websites. Everything is driven out of the CCM franchise software using templates designed according to the O Learys brand guidelines. The primary solution components included: How the implementation was done In rolling out CCM in the O Learys network, Chainformation was committed to designing, testing and implementing CCM with minimal disruptions to O Learys existing daily business. Chainformation deployed a team of professionals who were involved in all aspects of project delivery, beginning with analysing O Learys key processes, and business drivers. Through a series of requirementsgathering workshops and functional design sessions, Chainformation were able to frame a customer unique solution that supported O Learys in each of its focus areas, including guest management, brand management and staff education. Once the functional design was in place, the team worked quickly to complete the CCM-platform customized for O Learys, including technical design, development and testing and system integration. The roll-out of CCM, state of the art Franchise software, as the single point of entry and communication platform for the O Learys network. This customized approach of an out-of-the-box solution was designed to meet all the system-, knowledge delivery- and communication-needs of the O Learys network. The solution equips the members of the franchise network with a tool that makes daily operations easier and more transparent, while at the same time providing head office with a tool that helps secure brand compliance, improve communication flow and deplete operational deficiencies: A user friendly-interface for speedy publication of news and updates Real-time access to Digital franchise manuals, Brand Guidelines, and Identity Standards A media asset manager that contains brand-compliant visual elements such as images, logos and document templates. A design tool that enables the design of local promotions and campaigns A management tool for the O Learys loyalty club program A SMS Text Message Marketing Tool for executing campaigns that drive customer traffic Customer feedback functionality Single sign in functionality for other web partners such as Mystery Shopping initiatives, web education, online print shop and more. High performance Delivered With CCM by Chainformation by its side, O LEARYS has transformed from a local Swedish business to an international franchise star equipped with best practice work processes. 4
5 Every O LEARYS location now has one single point of entry from which it can access franchise manuals and marketing modules, communicate and cross-collaborate, while also receiving important updates and news from the O LEARYS universe. As Franchise manuals are updated in real-time, CCM enables O LEARYS to see if one location or staff member has missed to take part of an important training document. The system even keeps track if anything has been printed out. The success of any franchise starts with people. With CCM by Chainformation, we have equipped our organization with a state of the art tool which allows us to maximize and fully leverage the potential of the O Learys franchise and brand concept. As we laser focus on creating the perfect environment for our customers, we can implement large scale changes and keep our network informed in seconds, explains Christian Bellander. According to Anders Hall, Sales and Marketing Manager at Chainformation, Partnering with O Learys, the implementation of our franchise software platform is an excellent example of how we were able to customize the user experience completely based on the business objectives of the client, while equipping their members of their franchise network with a tool that simplified their daily operations. CHAINFORMATION We help equip your franchise network with timely, relevant and critical know-how. 5
Build your fortune with us.
Build your fortune with us. Franchise Information Pack Welcome. Thank you for downloading our franchise information pack, and considering the Wokinabox brand. Wokinabox is synonymous with great-tasting
More informationBuild your fortune with us.
Build your fortune with us. Franchise Information Pack Welcome. Thank you for downloading our franchise information pack, and considering the Wokinabox brand. Wokinabox is synonymous with great-tasting
More informationSAP ERP OPERATIONS SOLUTION OVERVIEW
SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.
More informationFax Services. Fax Automation as a Cloud Service. Integrated with ERP Solutions. www.esker.com ESKER ON DEMAND
Services Automation as a Cloud Service Integrated with Solutions www.esker.com ESKER ON DEMAND Why is Moving to the Cloud as a service Adoption of cloud services for fax communication has steadily increased
More informationMAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL. An E2open White Paper. Contents.
White Paper MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL An E2open White Paper 2 2 4 6 Contents Executive Overview Issues and Challenges Resolution Plan for
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationCreating Successful Marketing Enablement Programs My Successful Channel Program
Creating Successful Marketing Enablement Programs My Successful Channel Program How to use the tools that work! September 2013 Contents Drive Effective Partner Marketing: The Key to Successful Channel
More informationChina Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group
2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services
More informationStatement of Direction
Microsoft Dynamics SL Statement of Direction Product strategy and roadmap for Microsoft Dynamics SL Date: January 2012 www.microsoft.com/dynamics/sl Page 1 CONTENTS Welcome... 3 Overview of Microsoft Dynamics
More informationDriven by a passion to develop our customers, SuperOffice has become one of Europes leading providers of CRM solutions.
Caesar CRM CRM - your way Driven by a passion to develop our customers, SuperOffice has become one of Europes leading providers of CRM solutions. Do you want to increase your sales, customer loyalty and
More information20 questions you should ask before investing in your mobile applications
0 questions you should ask before investing in your mobile applications Mobility makes sense Improve your supply chain execution with mobile applications. With mobility you get instant access to the information
More informationDrive Growth and Value with proven BPM solutions from IBM
IBM Software Thought Leadership White Paper June 2011 Drive Growth and Value with proven BPM solutions from IBM 2 Drive Growth and Value with proven BPM solutions from IBM Contents 2 Executive summary
More informationHow successful is your campaign and promotion management? Towards best-practice campaign management strategies
How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending
More informationReuse Content to Reduce Costs & Raise Efficiency
www.coremedia.com Reuse Content to Reduce Costs & Raise Efficiency Part One in a Four-part Series on Content Reuse The pressure to publish more content, faster, is challenging online marketing teams to
More informationEnterprise Solutions for Engineering Consultancy Firms
Professional Services Enterprise Solutions for Engineering Consultancy Firms The business processes within consultancies that provide multi-disciplinary engineering and technical services to their clients
More informationUnified Communications Solution Helps Network Solutions Provider Collaborate Globally
Microsoft Office System Customer Solution Case Study Unified Communications Solution Helps Network Solutions Provider Collaborate Globally Overview Country or Region: United States Industry: Telecommunications
More informationDELIVERING EXCEPTIONAL CUSTOMER CARE
REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing
More informationAccenture Interactive Joint Point of View with Adobe. Making it Relevant Optimizing the Digital Marketing Experience
Accenture Interactive Joint Point of View with Adobe Making it Relevant Optimizing the Digital Marketing Experience Making it Relevant Optimizing the Digital Marketing Experience Digital is no longer a
More informationHospitality Technology Solutions. Serving satisfaction meeting today s business demands and consumer needs
Hospitality Technology Solutions Serving satisfaction meeting today s business demands and consumer needs The new consumer Expanding the dining room with cutting-edge hospitality technology Over the past
More informationAccenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide
More informationBest-Run Dealer Business Management
Solution in Detail Automotive Executive Summary Contact Us Best-Run Dealer Business Next Generation of Retail Auto Dealers Auto Retail Transformation Customer Centricity Today s auto dealers consistently
More informationez Marketing Automation
ez Marketing Automation The next generation digital experience solution to accelerate sales conversion and boost customer engagement. Today marketers are challenged by their colleagues in sales to increase
More informationCustomer Segmentation and Profitability
Customer Segmentation and Profitability Building Loyal, Profitable Customers S O L U T I O N P A P E R : FINANCIAL SERVICES SOLUTION PAPER: FINANCIAL SERVICES Customer Segmentation and Profitability Building
More informationAP Automation Solution Roadmap
AP Automation Solution Roadmap Jyrki Rajala, Product Management Basware Experience User Forum Collaborate. Innovate. Succeed. Australia Denmark Finland France Germany Netherlands Norway Sweden United Kingdom
More informationREMAN. Microsoft Dynamics NAV for Reman from Level Seven
REMAN Microsoft Dynamics NAV for Reman from Level Seven EAT. SLEEP. REMAN. It s what we do. MICROSOFT DYNAMICS NAV FOR REMAN ERP software specifically designed for remanufacturing businesses. Off-the-shelf
More informationYour fully managed marketing cloud to deliver digital customer experiences at speed
Digital Marketing Managed Services Your fully managed marketing cloud to deliver digital customer experiences at speed Executive Summary Your customers want more personalized experiences with more relevant
More informationBanking. Using collaborative customer knowledge to increase operational efficiency while retaining loyal, profitable customers
Banking Using collaborative customer knowledge to increase operational efficiency while retaining loyal, profitable customers In today s challenging global economy, strengthening customer relationships
More information2009 ERP REPORT: HOSPITALITY AND ENTERTAINMENT
2009 ERP REPORT: HOSPITALITY AND ENTERTAINMENT CONTACT: Panorama Consulting Group 303.256.6253 info@panorama-consulting.com 4 6 0 0 S. S y r a c u s e, S u i t e 9 0 0 D e n v e r, C O 8 0 2 3 7 Te l e
More informationAssessing campaign management technology
Assessing campaign management technology Introduction Table of contents 1: Introduction 2: 1. Can the campaign management platform be used to build a single marketing view of customers? 3: 2: Can the campaign
More informationMade to Fit Your Needs. SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies
SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies SAP Solutions for Small Businesses and Midsize Companies Made to Fit Your Needs. Designed to Help You Grow. Becoming a Best-Run
More informationRight Time Revenue Optimization
More Revenue, Faster Right Time Revenue Optimization More Revenue, Faster Summary: The Short List Here s our suggested short list from this paper: What is right time revenue optimization? It s marketing
More informationCommunication and marketing services
Communication and marketing services Contents Creativity is contagious. Pass it on. Albert Einstein 4. How we can help you 6. Creative services 8. Digital services 10. Print management 12. Customer communications
More informationAMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL
AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive
More informationHR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems
www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table
More informationIBM Multi-Enterprise Relationship Management
IBM Multi-Enterprise Relationship Management Transform your B2B community with faster, simpler onboarding, management and collaboration Contents 1 From chaos to control in B2B management 2 The rising challenges
More informationAditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction
2015 SAP SE or an SAP affiliate company. All rights reserved. Aditro: Increasing Contact Center Efficiency for Improved Customer Satisfaction Company Aditro Headquarters Sundbyberg, Sweden Industry, products,
More informationOn Your Mark, Get Set, Go! ebook
On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with
More informationHow To Manage Tail Spend
Getting a Grip on Tail Spend by Ralf Mägerle, Kyle Rosenthal, Christian Meyer Sourcing and procurement organizations are under pressure like never before. Not only are they responsible for purchasing at
More informationHow Applebee s Brings The Neighborhood To Life With Social Media
How Applebee s Brings The Neighborhood To Life With Social Media The Challenge The Challenge By allowing the brand page, 1550 local pages and 5000+ local users, Applebee s has been able to create a rich
More informationJDA DIRECT COMMERCE. Stay Relevant and Thrive in The New Consumer Reality
Stay Relevant and Thrive in The New Consumer Reality Today s always-connected consumer is being bombarded with offers 24/7, making it harder than ever for direct retailers to break through the clutter
More informationSPORTING GOOD RETAILERS ebook
SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers
More informationAnalytics With Hadoop. SAS and Cloudera Starter Services: Visual Analytics and Visual Statistics
Analytics With Hadoop SAS and Cloudera Starter Services: Visual Analytics and Visual Statistics Everything You Need to Get Started on Your First Hadoop Project SAS and Cloudera have identified the essential
More informationInspiring Best Practice Brand Asset Management
Inspiring Best Practice Brand Asset Management A case study of Brand Asset Management (BAM) in action Bupa Industry Healthcare Site Scope Brand Asset Management Solution On Brand Bupa is a leading international
More informationThought Leadership Selling
Thought Leadership Selling How to execute sales programs that engage your customers and differentiate your sales experience with education, ideas and insights The Emergence of Thought Leadership as a Sales
More informationThe Lawson Customer Relationship Management Solution
The Lawson Customer Relationship Management Solution Provides improved return on trade promotions and maximizes the efficacy of your sales organization Are you making the most of your customer relationships?
More informationMitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0
Mitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0 Contents MITEL PROFESSIONAL SERVICES DELIVERY METHODOLOGY... 2 CUSTOMER NEEDS... 2 ENGAGING
More informationDigital Customer Experience
Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are
More informationRealize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP
Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers
More informationQ: What Epos features do I need to look out for which can help manage the restaurant floor effectively?
Like many people who are considering investing in an effective epos system it can be confusing to know which features to look out for and which will give you maximum benefits for increased customer service
More informationIncrease Customer Centrastity and Save Your Business From Service Interruption
Your network as a retail performance driver in an omni-channel world RETAIL OVERVIEW Deliver Engaging Shopping Experiences & Maximize your Business Efficiency Any slowdown or service interruption can be
More informationBest-Practice Automation of Invoice Delivery from ERP Systems
Best-Practice Automation of Invoice Delivery from ERP Systems Keeping Customers Satisfied While Making the Move www.esker.com Table of Contents Introduction...3 Inefficiencies of Manual Invoicing...4 Document
More informationMaximizing the Adoption of Sales Force Automation Solutions. January 2003
EXPERT ADVICE Maximizing the Adoption of Sales Force Automation Solutions January 2003 EXPERT ADVICE Overview Given the constant pressure to shorten sales cycles, boost win rates, and achieve higher revenue
More informationAccenture & NetSuite
Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these
More informationTHE OPTIMIZER HANDBOOK: HOW DOES LEAD MANAGEMENT HELP BUSINESSES?
THE OPTIMIZER HANDBOOK: HOW DOES LEAD MANAGEMENT HELP BUSINESSES? 1 When a business is serious about customer relationship management, commonly known as CRM, having the proper lead management program to
More informationThe Liaison ALLOY Platform
PRODUCT OVERVIEW The Liaison ALLOY Platform WELCOME TO YOUR DATA-INSPIRED FUTURE Data is a core enterprise asset. Extracting insights from data is a fundamental business need. As the volume, velocity,
More informationconnected technology
connected technology contents The Football Association Ltd (The FA) in England is working with Cotech to supply the Eventspace solution to Counties, Leagues and Clubs throughout England. We chose Eventspace
More informationReduce Costs and Improve Efficiency by Automating Oracle Document Distribution. Open Text Fax and Document Distribution Group October 2009
Reduce Costs and Improve Efficiency by Automating Oracle Document Distribution Open Text Fax and Document Distribution Group October 2009 2 White Paper Contents Introduction...3 The Challenge: Efficiently
More information32 Benefits of Pipeliner CRM
SLIDE DECK: 32 Benefits of r CRM www.pipelinersales.com 32 Benefits of r CRM r originally was designed as a tool for sales empowerment. With its newest release r meets the highest requirements for enterprise
More informationHCL s integrated digital experience advisory (idea ) EXPERIENCE IS EVERYTHING
HCL s integrated digital experience advisory (idea ) EXPERIENCE IS EVERYTHING It has never mattered more. Today web, search, email and social media have become critical tools that every business needs
More informationE-commerce solutions May 2001. Increasing sales opportunities and customer retention with relationship marketing.
E-commerce solutions May 2001 Increasing sales opportunities and customer retention with relationship marketing. Page 2 Contents 2 Abstract 2 Introduction 4 WebSphere Commerce Suite drives relationship
More informationLASTING CONNECTIONS. Best-in-class professional services for the hospitality industry. TRANSFORMING HOSPITALITY BY BUILDING
Professional Services Best-in-class professional services for the hospitality industry. Software Implementation Comprehensive Training Consulting & Gap Analysis Hospitality Technical Services Disaster
More informationServices for the CFO Financial Management Consulting
IBM Global Business Services Services for the CFO Financial Management Consulting Financial Management Chief financial officers (CFOs) are currently in a highly visible, highly influential position. They
More informationChoosing a print management outsourcing provider 6. Conclusion 8. The Pitney Bowes approach 9. The Power of Print Outsourcing
How organizations can optimize their marketing communications through print management outsourcing Print outsourcing defined 2 Print management outsourcing: A growing solution 3 Delivering value and control
More informationCITY OF VAUGHAN EXTRACT FROM COUNCIL MEETING MINUTES OF FEBRUARY 17, 2015
EXTRACT FROM COUNCIL MEETING MINUTES OF FEBRUARY 17, 2015 Item 3, Report No. 5, of the Finance, Administration and Audit Committee, which was adopted without amendment by the Council of the City of Vaughan
More informationThe NEC Group: Optimizing the Visitor Experience with Analytics and Business Intelligence Solutions from SAP
2015 SAP SE or an SAP affiliate company. All rights reserved. The NEC Group: Optimizing the Visitor Experience with Analytics and Business Intelligence Solutions from SAP The NEC Group, one of the world
More informationCase Study & POC & Demos Information
Case Study & POC & Demos Information Type: Case Study Name: Multichannel Campaign Management (MCCM) Description: The IBM Company seeks, as vendor, through the multichannel campaign management (MCCM) services,
More informationHow To Create A Customer Experience For Retail
Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your
More informationTurn Your Business Vision into Reality with Microsoft Dynamics NAV
Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution
More informationBetter Together with Microsoft Dynamics CRM
Better Together with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft
More informationIntroduction. This email marketing guide explains how you can make the most of your email marketing campaigns.
Introduction Manufacturing industry is spread across the world, from developed countries to developing nations, all boast of a rich manufacturing sector. It refers to a range of industries right from handicrafts
More informationEnterprise Marketing Automation Platform
Enterprise Marketing Automation Platform Marketing is undergoing a fundamental shift. Emerging channels such as email and mobile have created new and unique opportunities to reach a new generation of customers
More informationAccenture Enterprise Services for Metals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Metals Delivering high performance in enterprise resource planning The metals industry faces unique levels of process complexity, which make the deployment of enterprise
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationCreating a supply chain control tower in the high-tech industry
Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry A supply chain control tower gives high-tech leaders the ability to create
More informationENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY
ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY The Industrial Machinery and Components Industry Manufacturers in the industrial machinery and components (IM&C) industry
More informationLeap Ahead Procurement Goes Social
Leap Ahead Procurement Goes Social In the past five years, social media has become an integral part of the lives of people everywhere. In response, companies have been embracing social media with equal
More informationCustomers and Shareholders Benefit as Global Manufacturer Deploys Management Solution
Microsoft Dynamics Customer Case Study Customers and Shareholders Benefit as Global Manufacturer Deploys Management Overview Country: United Kingdom Industry: Manufacturing Customer Profile Sevcon is at
More informationComplete Practice Management & Multilingual Optical Store Point-of-Sale (POS) Software for a major client in Canada
A Case Study Complete Practice Management & Multilingual Optical Store Point-of-Sale (POS) Software for a major client in Canada Business Need 2000+ man hours of experience in POS space as a dedicated
More informationfor Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.
Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and
More informationData Center. Business Intelligence. Enterprise Computing Solutions North America. IBM Group Marketing Guide for Business Partners. arrow.
Business Intelligence Data Center Cloud Mobility Enterprise Computing Solutions North America IBM Group Marketing Guide for Business Partners arrow.com Introduction To shorten your time to market and begin
More informationHospitality manager apprenticeship standard
Hospitality s work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These s generally specialise in a particular
More informationCollaborative CRM Workshop. 04 Strategy and Tactics Development
Collaborative CRM Workshop 04 Strategy and Tactics Development 1 Collaborative CRM 2005 04 Strategy & Tactics Development Copyright ECR Europe 2005. All rights reserved. Version 7.0 June 2005 Collaborative
More informationTop 20 Secrets to Success in Hotel SMS Mobile Marketing
December 2011 Top 20 Secrets to Success in Hotel SMS Mobile Marketing By Margaret Mastrogiacomo With the rapid growth of the mobile channel, SMS marketing is becoming a vital component of a well-rounded
More informationAccenture Federal Services. Federal Solutions for Asset Lifecycle Management
Accenture Federal Services Federal Solutions for Asset Lifecycle Management Assessing Internal Controls 32 Material Weaknesses: identified in FY12 with deficiencies noted in the management of nearly 75%
More informationSAP for Sports & Entertainment. SAP for Sports & Entertainment 3
SAP for Sports & Entertainment SAP for Sports & Entertainment 3 Table of Contents 4 SAP for Sports & Entertainment Solutions 6 Fan Engagement 8 Team Performance 12 Sell and Monetize 16 Finance, Human Resources,
More informationSales success through optimised processes from branch to head office. Retail Software Solutions
Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the
More informationA 3 Step Strategy for Delivering Exceptional Dining Experiences
A 3 Step Strategy for Delivering Exceptional Dining Experiences Stop reading reports, start delivering great experiences An Empathica Whitepaper www.empathica.com Restaurants rise and fall based on the
More informationwhitepaper critical software characteristics
australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455
More informationFour distribution strategies for extending ERP to boost business performance
Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution
More informationOptimize Productivity and Reduce Your Largest Controllable Cost Labor
Optimize Productivity and Reduce Your Largest Controllable Cost Labor Agilysys Workforce Management Solution (WMx ) technology innovation solutions Optimize the efficiency and productivity of your workforce.
More informationRicoh Business Booster. Assessment Services ANALYZE REQUIREMENTS IMPROVE EFFICIENCY PREPARE FOR IMPLEMENTATION ARCHITECT A SOLUTION ROI ANALYSIS
Ricoh Business Booster Assessment Services ANALYZE REQUIREMENTS PREPARE FOR IMPLEMENTATION IMPROVE EFFICIENCY ARCHITECT A SOLUTION ROI ANALYSIS RICOH BUSINESS BOOSTER ASSESSMENT SERVICES VOLUME 01 SEPTEMBER
More informationEverything You Need To Know About SAP Business One
Everything You Need To Know About SAP Business One General Knowledge 1. What is SAP? SAP stands for Systems, Applications, and Products in Data Processing. SAP is a world-wide market and technology leader
More informationYOUR GLOBAL M2M PARTNER
YOUR GLOBAL M2M PARTNER The Global M2M Association (GMA) brings together leading mobile operators to make it easier for enterprises to launch global M2M services. We help enterprises reduce time-to-market,
More informationContinuous Customer Dialogues
Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4
More informationSoftware Editor & Business Consulting
Software Editor & Business Consulting 2013 NSD - All rights reserved 1 NSD Restaurants Management System NSD RMS - V 5.01 Overview 2 The NSD RMS is developed based on the best business practice and rules,
More informationINTEGRATION. How Integration with Other Microsoft Products and Technologies Adds Value. Microsoft Dynamics NAV TM. White Paper. Integrated Innovation
INTEGRATION Microsoft Dynamics NAV TM How Integration with Other Microsoft Products and Technologies Adds Value White Paper Integrated Innovation Date: April, 2007 www.microsoft.com/dynamics Introduction
More informationCritical times for customers require exceptional service. Can your claims system deliver?
Duck Creek Claims Critical times for customers require exceptional service. Can your claims system deliver? Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during
More informationCustomer loyalty is hard to come by: Technology is the answer
Customer loyalty is hard to come by: Technology is the answer CARD LINKED MARKETING Gone are the days when a customer would stay with the same bank for 20+ years, taking out mortgages, loans and making
More informationOur business is helping yours. Outsourcing
Our business is helping yours. Outsourcing We move companies from promise to performance. Many companies find themselves wanting to practices to offer end-to-end design, delivery afford additional application
More informationAgilysys Hospitality Solutions. Satisfying Guests, Ensuring Profitability. Document Management. Self-Service. Property Management Solutions
Satisfying Guests, Ensuring Profitability Agilysys Hospitality Solutions Property Management Solutions Activities Management Point-of-Sale Solutions Inventory & Procurement Solution Document Management
More information