Quality & Reliability

Transcription

1 Quality & Reliability George Zdravecky Vice President, Test & Product Assurance October 4, 2016 Jennifer Ford Technical Leader, Operations Support Services

2 Customer-focused, DA-wide ecosystem Digital Aviation Ecosystem Control Plan Dispatch Fly Maintain Analyze Data, Documents, Distribution & Services

3 Navigation and Flight Optimization Mission Assurance

4 Digital Production System

5 Jeppesen is the Industry Leader Global Alerts Database Coverage Global Alerts (Calibrated) Alerts Per NAV Cycle Global Airports ~7,000 Alerts Per Cycle Per Database Coverage 2.00% % % ~2, % 0 Cycle 6 Cycle 7 Cycle 8 Cycle 9 Jeppesen Other 0.00% Cycle 6 Cycle 7 Cycle 8 Cycle 9 Jeppesen Other Jeppesen Other

6 Quality & Reliability Digital Production System Deep-Dive Jennifer Ford Technical Leader, Operations Support Services October 4, 2016

7 Digital Production System Quality Escapes and Strategic Systemic Response Quality Escapes Incorrect charts displayed Application crashes Certificate expiration Error 199 JDM UI downtime Charts not rendering Strategic Systemic Response Value Stream Mapping Incident Categorization Problem-Solving and Measurement Leadership Stand-Ups Dedicated Teams Financial Investment

8 Digital Production System Improvements Tactical Response of 37 Initiatives Corrective actions AIP & Other Data Preventative checks Customer Data Data Production Extract and Package Delivery Distribution Device System Improvements

9 Digital Production System Improvements Tactical Responses Corrective actions AIP & Other Data Preventative checks Customer Data Data Production Extract and Package Delivery Distribution Device System Improvements

10 Corrective Actions To Fix Root Problems Root Problem: Duplicate Charts In Global Repository Programmatic Clean of chart repository Standard work training to global Data Production Teams Functionality Enhancements

11 Digital Production System Improvements Tactical Responses Corrective actions AIP & Other Data Preventative checks Customer Data Data Production Extract and Package Delivery Distribution Device System Improvements

12 Corrective Actions to Fix Root Problems Root Problem: E-Delivery Infrastructure developed to package and publish quickly without stopping Development of Stop and Validate infrastructure Any data package can be configured to stop before delivery for manual or automated validation

13 Digital Production System Improvements Tactical Responses Corrective actions AIP & Other Data Preventative checks Customer Data Data Production Extract and Package Delivery Distribution Device System Improvements

14 Preventative checks Gap: Authoring groups did not have mobile application check during chart authoring Development of verification viewer for global Data Production teams End-application quality check at chart creation

15 Digital Production System Improvements Tactical Responses Corrective actions AIP & Other Data Preventative checks Customer Data Data Production Extract and Package Delivery Distribution Device System Improvements

16 Preventative Checks Gap: Automated tests historically software focused Automated final chart verification check Quality assurance step run on standard worldwide database

17 Digital Production System Improvements Tactical Responses Corrective actions AIP & Other Data Preventative checks Customer Data Data Production Extract and Package Delivery Distribution Device System Improvements

18 System improvements to correct issues in the field Gap: System limitation to deliver only on cyclic schedule Off-Cycle Revisions Development of redelivery functionality If an error is detected or customer requested changes necessary

19 Digital Production System Continuous Improvement: Quality and Reliability AIP & Other Data Cyclic Counts 35 Character space flag for Term Chart Viewer e-delivery STOP and VALIDATE Capability e-delivery STOP Publish e-delivery Staging Area Enroute aggregation tool cycle check PDF2TCL Converter: embedded raster flag E-Delivery Infrastructure Re-design Integration Process Workshop Dependency Map for TCLs JDMPro JVC Account for Validation Trip Kit On Demand Certificate Management Process Off-Cycle Revisions JDMPro 2.0 Data Production Extract & Package Delivery App Strategic Systemic Improvements Value Stream Mapping Metrics Collection and Analysis ServiceNow Monitoring Data Governance Stewardship Council Customer Data Chart Repository Cleanup Chart release standard work/training for data production Data Production Chart Validation time study Validation Viewer for Data Production Teams Automated Fix for corrupted MicroStation files Obstacles QC tools Stock Delete with Future Effective Date Enroute Validation Automated Final Chart Verification Check Weekly Manual Chart Quality Check Data Validation Test Lab Recommendations Data Validation Automated scripts E-Delivery Dashboard Nav DPS Stand-Up Problem-Solving Methodology training PDF2TCL Flag Embedded Raster Functionality to end chart EFF in future Upgrade TCL Viewer for GNS

20 Quality & Reliability Flight Planning Deep-Dive George Zdravecky Vice President, Test & Product Assurance October 4, 2016

21 Flight Plan Statistics All Environments 41,000 flight plans per day / 1.1 million flight plans per month (Silver & Gold) Produce 240,000 aviation weather charts per month/9,000 per day 402,500 Crew briefs generated per month/13,400 crew briefs per day Total NOTAM record volume for 2015 was 3.46 million; 2016 YTD is currently running nearly equal at +0.2%. Process average of 9,750 NOTAMs per day Average monthly volume is 260k in summer; 328k in winter. Current number of active NOTAMs at any given time is running at 60k

22 JHAS 2016 Availability Author, 10/20/2016,

23 Our Commitment We Continue.. Continually improve our environment Data integrity Availability Reliability Stability Security Pursue higher availability & additional business continuity Provide ongoing communication, status and transparency

24 High Availability / Business Continuity Efforts Shadow/Stage/Design Segment Environment Data Integrity Checks Enhanced data integrity monitoring Improve/Accelerate Restore Process Enhanced Change Management, release, and support processes Network Enhancements Implemented New Firewalls Enhanced Denial of Services Controls Rate Limiting Implemented Migration to Virtual Servers Continuous Application Health Checks and Monitoring Customer migrations to balance load between environments Disaster Recovery Contract in place and environment build Third Party hosted standby DR environment (geographically dispersed) Continued network enhancements (environment isolation) Product/Solution development towards stability and high availability

25 DR Phase I DR Roadmap Third Party Hosted (Tulsa, OK) Jetplan.com, easybrief, Jetplanner 4.x access Weather, NOTAMS, Messaging Interfaces ATC Filing Q1/Q Architecture finalized RFQ submitted Vendor selected Contract signed Phased approach Q Build DR environment Build Servers and O/S Install applications Enhanced Security Traffic Throttling Q Finalize Applications Application Testing Regression Testing Performance Testing Customer data validation Customer communication on environment and access Improved JPDC Monitoring Q Third party hosted Hot Standby DR Environment Ready and Available JPDC Enhancements DR Phase II Additional functionality added Automated Failover (seamless for customer)

26 Drive Quality Policy Quality leads reliability and value for customer operations Quality is a competitive advantage Clarity drives velocity to market Verification and continuous inspection drive first time quality Monitor, measure, remove waste, continuously improve, deliver operational excellence

27 Create Value through Integrated Product Teams Integrated Product Team (IPT) Integrated Product Team Continuous Feedback / Learnings Customer Solutions Product & Portfolio Mgmt. Product Development Functions & Operations Mission Assurance 'milestones Roles SLiM Design Develop Implement Support Renew/Retire Concept Scope Validate Define Confirm Develop Transition Monitor Retire 0 Concept Acceptance Decision to Pursue Decision to Show Decision to Offer Business Approval IPTs manage products through the lifecycle, within a portfolio 5 Production Readiness 11 Release 6 Approval to Retire

28 Zero Defects Program - QMS 30/60/90 day time boxes Processes Data Production Monitoring System Health Usage Performance Quality Infrastructure Governance Data Compliance Release Implementation Training Quality Application Incident Management Coordinated System Recovery Logging and Notification Reporting Customer Environment Test bed Problem Management 8 Step Problems Solving Methodology Fault Tree Analysis

29 Continuous Measurable Improvement Zero Defects

30 Quality means doing it right when no one is looking. Henry Ford

31 Q & A