1 Linksys for Business Efficiency and Peace of Mind For business efficiency and peace of mind, Linksys Business Solutions offer leading edge technologies at prices well within the reach of budget-minded businesses. Reduce operational complexity and deployment costs while increasing network performance and reliability. Linksys Business Solutions are backed by tech support, competitive warranties and provide far-reaching investment protection. Linksys Voice System Spring NAMKT102V1 Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affi liates in the U.S. and certain other countries. Copyright 2007 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
2 Linksys Voice System Introduction What is Voice over IP? Voice over IP, or VoIP for short, is a popular communication technology sweeping the telecommunication landscape with reliable, low cost yet highly effective services for both consumers and businesses. Businesses are turning to VoIP services not only to save money on monthly expenses but to also obtain advanced services that are normally too cost prohibitive when purchased from a legacy land line telecommunications service provider. Businesses can save money on their phone bills every day by subscribing to a small business telephony plan from one of the Linksys certified VoIP Service Providers. With a Linksys certified VoIP Service Provider, customers can get lower international rates, as well as the option to choose a preferred local area code, regardless of where the business is physically located. And the phone number is completely portable, so if the business moves, the number moves with the businesses. In addition, there are advantages like: Web Based Customer Portal* Additional Lines Added with Ease Call Detail Records and Accounting* Voic Local or Hosted by the VoIP Service Provider: One Button Access to voic from a Linksys IP Phone Voic Notification* Ability to check voic from another phone outside your VoIP Network Check voic from * Simple Alert* Conference Calling Call Forwarding Unique Phone Number and Voic Box for Every Person or Group in the Company* Linksys in the VoIP world Linksys Voice System (LVS) Today, many businesses are using Cisco and Linksys VoIP products. The innovations and technologies that Cisco and Linksys have created have also been integrated into many of their networking products to enhance the benefits of voice communication over a broadband Internet connection. San Berlin Francisco PSTN Internet Telephony Service Provider SIP Server Provisioning Server SSL Client Quick VPN IPSec Client At the heart of the Linksys Voice System is the SPA9000 IP Telephony System, an IP PBX that delivers advanced, multi-line features and functionality commonly found on high-end telephone systems. LVS offers small business users a cost-saving voice solution at an affordable price. Example of a VoIP solution for a small business WVC200 WRV200 Integrated Firewall Internet Integrated Firewall London - Large Office RV Family RVL200 SRW2024 Redundant Gigabit Backbone Servers Legacy Telephone Network SOHO or Small Business SPA922 SPA400 PC SPA941 SPA921 SPA962 Los Angeles Paris - - Medium Office SRW224G4 RVS4000 Integrated Firewall Wi-Fi IP Phone Voice SSID WVC200 WRV200 Data SSID SRW PoE SW managed WAP54GPE SPA9000 SRW2024 Broadband Phone Service Wireless Router Local Area Network SPA901 SRW208P SPA9000 SPA922 SPA400 WRV200 (To PSTN) WVC200 Building 1 WVC200 WRV200 Building 2 WAP54GPE SRW208P PoE Switch SPA922 Broadband Service BB Modem WIP330 SPA9000 Fax Machine * Subject to VoIP Service Provider Availability 2
3 Product Overview Powerful configuration capabilities enable the SPA9000 to support a greater set of advanced features such as shared line appearances, hunt groups, call transfer, call parking, and group paging. With two FXS ports, the SPA9000 also supports traditional analog devices such as legacy telephones and FAX machines. The following products are part of the Linksys Voice Solution. IP PBX system: SPA9000 Supports 1 to 16 IP Phones IP Phones: SPA901, SPA921, SPA922, SPA941,, SPA962 Voice Gateways: SPA400, SPA3102 Accessories: WBP54G, POES5, MB100 A series of PoE (Power over Ethernet) Switches are also part of the Linksys product line completing the LVS solution by enabling power to be delivered through the same Ethernet data cable. A range of PoE Switches are available to fulfill the requirements of your business. SRW224P: 24-port 10/ port Gigabit Switch w/ PoE + Webview SRW2008MP: 8-port 10/100/1000 Gigabit Switch w/ Webview + Maximum PoE SRW208P: 8-port 10/100 Ethernet Switch w/ Webview and PoE All of the PoE Switches listed above support QoS which enables the user to get the most bandwidth available by being able to differentiate between voice and data, assigning the priorities accordingly. LVS Products and Features There are currently six phone models available to be used with the LVS SPA9000 system (SPA962,, SPA941, SPA922, SPA921 and SPA901). These telephones work with SIP-based IP Telephony Service Provider Networks. The phones install in minutes when connected to the SPA9000, which automatically configures them with business features supported by the customer s VoIP Service Provider. SPA Model Voice Lines Ethernet Ports High Resolution Graphical Display Power over Ethernet Support SPA No No SPA Yes No SPA Yes Yes SPA Yes No Yes Yes SPA Color Yes Voice features implemented in the LVS solution: Direct Inward Dialing (DID) support Voic Integration: Local via SPA400 or hosted with Service Provider Automated Attendant with downloadable voice prompts Automatic Call Distribution / Routing Caller ID and Name Presentation Caller ID and Name Blocking for Outbound Calls Call Blocking Call Waiting Call Hold Call Back on Busy Distinctive Ringing Unconditional Call Forwarding, on Busy or No Answer Attended and Blind Call Transfer Do Not Disturb Three-Party Conference Calling Shared Line Appearance Local and Corporate Directory Directed and Group Call Pickup Group Paging Intercom Hunt Groups Music on Hold PSTN Support via SPA400 IP Telephony Gateway LVS Network Requirements The Linksys Voice System requires the following: Internet Broadband Connection To get the advantages of the Voice Over IP technology a broadband connection is needed. The bandwidth used will depend of the number of simultaneous calls you want to have, the codec used for the calls, etc. An analysis should be done before deploying LVS in order to determine bandwidth requirements. VoIP Service Provider account Please contact a Linksys certified VoIP Service Provider to get an account and benefit from all the voice features that the LVS provides to you or your business. Quality of Service Local Area Network (QoS-enabled switch) In order to make the most of the available network bandwidth, Linksys Voice System provides Quality of Service (QoS) support in all its devices, which allows the local and access network to prioritize voice packets over data packets. QoS delivers the type of voice quality and service that users have been used to with traditional carrier-grade services. Optional PSTN line(s) for local breakout/survivability. Traditional PSTN line(s) can be integrated with the Linksys Voice System to provide lifeline/emergency calls should the VoIP service provider connection fail. Utilizing PSTN lines in certain circumstances may also be cost-effective depending on the type or destination of the call or the calling plan being used. LVS provides users the flexibility to use both systems or to transition to a complete VoIP system over time. More info For more information about Linksys Voice Solutions, visit 4 5
4 Product Overview IP Phones IP Phones with Power Over Ethernet IP Phones SPA962 6-Line IP Phone with Color Display Full featured 6-line business class IP Phone supporting Power over Ethernet 802.3af* Dual switched Ethernet ports, Speakerphone, Caller ID, Call Hold, Conferencing, and more Appealing Four Inch, True Color Liquid Crystal Display (LCD) 2 or 4-Line IP Telephone with 2 Port Ethernet Switch, PoE and Hi-Res Backlit Display Full featured 2 or 4-line business IP Phone supporting Power over Ethernet 802.3af* Dual switched Ethernet ports, Speakerphone, Caller ID, Call Hold, Conferencing, and more Easy installation and secure remote provisioning. Menu based and web based configuration UPG UPG Four (4) Line License Upgrade Enables the to upgrade from 2 to 4 lines SPA941 2 or 4-Line IP Telephone with 1 Ethernet Port and Hi-Res Display Affordable and full featured 2 or 4 line business IP Phone Up to four lines. Speakerphone, Caller ID, Call Hold, Transfer, Conferencing, and more Easy installation and secure remote provisioning. Menu based and web based configuration SPA941UPG SPA941 Four (4) Line License Upgrade Enables the SPA941 to upgrade from 2 to 4 lines SPA921 1-Line IP Telephone with 1 Ethernet Port and Hi-Res Display Full featured 1-line business IP Phone Speakerphone, Caller ID, Call Hold, Transfer, Conferencing, and more Easy installation with secure remote provisioning. Menu based and web based configuration SPA922 1-Line IP Telephone with 2-Port Ethernet Switch, PoE and Hi-Res Backlit Display Full featured 1-line business IP Phone supporting Power over Ethernet 802.3af* Dual switched Ethernet ports, Speakerphone, Caller ID, Call Hold, Conferencing, and more Easy installation and secure remote provisioning. Menu based and web based configuration. SPA901 1-Line IP Telephone Small, affordable, single-line business class IP Phone Wall mount or table top phone Easy installation with secure remote provisioning. Menu based and web based confi guration * Power supply (PA-100) is sold separately and will be required if PoE functionality is not implemented. 6 7
5 Product Overview Routers, Gateways and IP Telephony System SPA3102 Voice Gateway with Router Intelligent call routing gateway solution for VoIP Route PSTN calls to a VoIP service provider Independent configurable dial plans Large scale deployment and management WBP54G Wireless-G Bridge for Phone Adapters Put your IP Phone wherever you want, with no cabling hassle Connects your IP Phone to your Wireless-G network Shares power with the IP Phone only one AC adapter necessary Wireless connection protected by WEP, WPA, or WPA2 encryption SPA400 Internet Telephony Gateway with 4 FXO Ports Functions as an analog line gateway for a Linksys Voice System VoIP Network Integrated voic application server with up to 32 voic accounts Perfectly suited to connect up to 4 analog lines Enables Linksys Voice System users to leave and playback voic messages MB100 Wall Mount Bracket for Linksys 900 Series IP Phones Mounting Bracket for Linksys IP Phones Enables a phone to be mounted on a wall Convenient tray to hold optional Wi-Fi bridge or PoE dongle Universal design fi ts all Linksys 900 Series IP Phones SPA9000 IP Telephony System IP PBX system with high-end features comparable to traditional large business voice services Initial support of 4 SIP compatible IP Phones per SPA9000 is upgradeable to 16 with an easy to install license key Powerful self-configuration capabilities enabled with Linksys IP Phones Works with most Internet Telephone Service Providers POES5 5 Volt Power over Ethernet Split Simplifies your Linksys IP Phone installation by combining power and VoIP onto one cable Can also be used with many Linksys VoIP Products Works with a standard category 5 Ethernet cable Easy to install, no tools, no software SPA9000UPG SPA9000 License Upgrade to Sixteen (16) IP Phones Enables the SPA9000 to upgrade support from 4 to 16 IP Phones 8 9
6 Voice Gateway Feature Matrix Telephony Gateway Feature Matrix Voice Gateway SPA3102 Telephony Gateway SPA400 Voice Codecs G.711 (A-law and µ-law) G.726 (16/24/32/40 kbps) Telephony FXO Voice Ports (RJ11) for PSTN 4 Active Calls 4 G.729 A Call Progress Tone Generation (Universal Tone Configuration) G (6.3 kbps, 5.3 kbps) FXS Port Attenuantion/Gain Adjustments Echo Cancellation (G.165/G.168) Voice Activity Detection (VAD) with Silence Suppression Voice Codecs G.711 (A-law and µ-law) G.726 (16/24/32/40 kbps) Fax & DTMF Fax Tone Detection Pass-Through G.729 A Real Time FAX T.38* Adaptative Jitter Buffer Fax Pass-Though - Using G.711 Frame Loss Concealment Gateway VoIP to PSTN Service Call Origination and Termination Echo Cancellation (G.165/G.168) G.168 PSTN to VoIP Service Call Origination and Termination Voice Activity Detection (VAD) with Silence Suppression Forward Calls to VoIP Service - Selective, Authenticated, All Gateway VoIP to PSTN Service Call Origination and Termination Forward Calls to PSTN Service - Selective, Authenticated, All PSTN to VoIP Service Call Origination and Termination PSTN Line Sharing with Multiple Extensions PSTN Line Sharing with Multiple Extensions Advanced Inbound and Outbound Call Routing Advanced Inbound and Outbound Call Routing Sequential Dialing Support Independent Configurable Dial Plans VoIP to PSTN Gateway Enable/Disable Force PSTN Disconnection VoIP Caller Auth Method (None, PIN, HTTP Digest) Least Cost Routing Support VoIP PIN Max Retry Setting Voic Integrated Voic Application Server PSTN to VoIP Gateway Enable/Disable Voic Accounts 2 VoIP Caller Auth Method (None, PIN, HTTP Digest) USB 1.1 Host Interface for the Voic Module and Application Voic Support for Network-Based Voic FXO Settings FXO Port Impedance - Configurable to 16 Settings Security Password Protected System Reset to Factory Default Ring Frequency - Configurable Password Protected Admin and User Access Authority SPA to PSTN and PSTN to SPA Gain Settings SIP Over TLS Ring Frequency - Maximum Setting srtp (Pre-Standard Version) Ring Validation Time Setting HTTPS Provisioning with Factory Installed Client Certificate Tip/Ring Voltage Adjustment Setting HTTP Digest - Encrypted Authentication via MD5 (RFC 1321) Ring Indication Delay Setting Up to 256-bit AES Encryption Operational Loop Current Minimum Value Provisioning, Web Browser Administration & Configuration via Integrated Web Server Administration Telephone Key Pad Configuration with Interactive Voice Prompts & Maintenance Automated Provisioning & Upgrade via HTTPS, HTTP, TFTP Ring Time-Out Setting On-Hook Speed Setting Ringer Impedance Setting DHCP Option 66 for TFTP Provisioning Server Line-In-Use Voltage Setting Asynchronous Notification of Upgrade Availability via SIP NOTIFY PSTN Answer Delay Time Non-Intrusive, In-Service Upgrades PSTN Disconnection Detection: CPC, Polarity Reversal, Long Silence, Disconnect Tone Report Generation & Event Logging Hunt Grouping of FXO Ports Stats in BYE Message Security Password Protected System Reset to Factory Default Syslog & Debug Server Records - Per Line Configurable Password Protected Admin and User Access Authority Hardware RJ-11 Voice Ports 2 RJ-45 Ethernet Ports BaseT 5 Volt DC Universal ( Volt) Switching Power Adaptor Provisioning, Web Browser Administration & Configuration via Integrated Web Server Administration Non-Intrusive, In-Service Upgrades & Maintenance Report Generation & Event Logging Subscriber Line Interface REN (Ringer Equivalence Number) System Fault Self-Test * T.38 support is dependent on fax machine and network / transport resilience. Hardware RJ-11 Voice Ports 4 RJ-45 Ethernet Ports 1 100BaseT 5 Volt DC Universal ( Volt) Switching Power Adaptor 10 11
7 IP PBX Feature Matrix IP PBX SPA9000 IP PBX (Continued) SPA9000 PBX Features SIPv2 Application Server, Proxy, Registrar and Location Server (RFC3261) Voice Features* Call Conferencing Multiple Service Provider Line Trunks / SIP Account Support (4) Automatic Redial Shared Line Appearance (SLA) Call Pickup Selective and Group* Automated Attendant (AA) Call Swap Configurable AA Answer Delay Call Forwarding Unconditional, No Answer, On Busy Interactive Voice Response (IVR) Hot Line and Warm Line Automatic Calling Recordable IVR Prompts Call Log (60 Entries Each): Made, Answered, Missed Calls Automatic Call Distribution (ACD) Personal Directory with Auto-Dial (100 Entries) Configurable Call Routing Least Cost Routing Multiple DID Numbers Per VoIP Line Call Routing to Multiple Extensions or Targeted User Call Hunting - Sequential, Round Robin, Random Phone Configuration and Management Server Discovery and Configuration of IP Phones Assignment of Extension Assignment of Dial Plan Proxy Logging of SIP Messages Phone Firmware Upgrade Management Corporate Directory with Automatic Update Configuration and Maintenance via Web Interface (Local or Remote) Status Display of All Connections Call Park - User Definable Parking Space Number Call Unpark Call Transfer Do Not Disturb URI (IP) Dialing Support (Vanity Numbers) On Hook Default Audio Configuration (Hands Free/Headset) Multiple Ring Tones with Selectable Default Ring Tone per Line Called Number with Directory Name Matching Calling Number with Name Directory Matching or via Caller ID Subsequent Incoming Calls with Calling Name and Number Date and Time with Intelligent Daylight Savings Support Call Duration with Call Time Stamp Stored in Call Logs Name/Identity (Text) Display at Start Up Distinctive Ringing Based on Calling and Called Number Speed Dial Support Configurable Dial/Numbering Plan Support per Line DNS SRV and Multiple A Records for Proxy Lookup and Proxy Redundancy Call Forward Group Paging Intercom Directed Call PickUp Group Call PickUp Music / Information via Streaming Audio Server (SAS) for Calls: On Hold Parked in the Parking Lot Being Transferred Simultaneous Ringing (Find Me Service) Do Not Disturb Voic Integration Service Provider Based or with SPA400 Voic Notification via SUBSCRIBE / NOTIFY Forward Call Directly to Voic Computer-Telephony Integration (CTI) API Integrated Media Proxy or Direct RTP Routing to ITSP Security Password Protected System Reset to Factory Default Password Protected Admin and User Access Authority Provisioning/Configuration/Authentication: SIP over TLS srtp (Pre-Standard Version) HTTPS with Factory Installed Client Certificate HTTP Digest Encrypted Authentication via MD5 (RFC 1321) Up to 256-bit AES Encryption Provisioning, Web Browser Administration & Configuration via Integrated Web Server Administration Telephone Key Pad Configuration with Interactive Voice Prompts & Maintenance Automated Provisioning & Upgrade via HTTPS, HTTP, TFTP DHCP Option 66 for TFTP Provisioning Server Asynchronous Notification of Upgrade Availability via SIP NOTIFY Non-intrusive, In-Service Upgrades Report Generation & Event Logging Voice Codecs G.711 (A-law and µ-law) G.726 (16/24/32/40 kbps) Stats in BYE Message Syslog & Debug Server Records - Per Line Configurable G.729 A G (6.3 kbps, 5.3 kbps) Fax Fax Tone Detection Pass-Through Real Time FAX T.38** Fax Pass-Though Using G.711 Voice Features* Digits Dialed with Number Auto-Completion Call Hold Per Line and Purpose Configurable Syslog and Debug Options Hardware RJ-11 Voice Ports 2 RJ-45 Ethernet Ports 2 100BaseT 5 Volt DC Universal ( Volt) Switching Power Adaptor FXS Subscriber Line Interface REN * When used with SPA phones Call Waiting Call Transfer Attended and Blind * When used with SPA phones ** T.38 support is dependent on fax machine and network / transport resilience 12 13
8 IP Phones Feature Matrix IP Phones SPA901 SPA921 SPA922 SPA941 SPA962 Telephony Voice Lines to 4 2 to 4 6 Features Line Status Active Line Indication Menu Driven User Interface Shared Line Appearance ** Speakerphone Call Hold Music on Hold ** Call Waiting Caller ID Name and Number and Outbound Caller ID Blocking Outbound Caller ID Blocking Call Transfer - Attended and Blind Three Way Call Conferencing with Local Mixing Connects to External Conference Bridge for Multi-party Conferencing Automatic Redial of Last Calling and Last Called Numbers On-Hook Dialing Call Pick Up - Selective and Group ** IP Phones (Continued) SPA901 SPA921 SPA922 SPA941 SPA962 Security Password Protected System Reset to Factory Default Password Protected Admin and User Access Authority Provisioning/Configuration/Authentication: SIP over TLS srtp (Pre-Standard Version) HTTPS with Factory Installed Client Certificate HTTP Digest Encrypted Authentication via MD5 (RFC 1321) Up to 256-bit AES Encryption Provisioning, Web Browser Administration & Configuration via Integrated Web Server Administration Telephone Key Pad Configuration with Interactive Voice Prompts & Maintenance Automated Provisioning & Upgrade via HTTP, TFTP Asynchronous Notification of Upgrade Availability via SIP NOTIFY Non-Intrusive, In-Service Upgrades Report Generation & Event Logging Stats in BYE Message Syslog & Debug Server Records - Per Line Configurable Call Park and UnPark ** Downloadable Background Image Call Swap Call Back on Busy Call Blocking Anonymous and Selective Call Forwarding Unconditional, No Answer, On Busy Hot Line and Warm Line Automatic Calling Call Logs (60 entries each): Made, Answered, and Missed Calls Redial from Call Logs Personal Directory with Auto-dial (100 entries) Do Not Disturb (callers hear line busy tone) Digits Dialed with Number Auto-Completion Anonymous Caller Blocking URI (IP) Dialing Support (Vanity Numbers) On Hook Default Audio Configuration (Speakerphone and Headset) Multiple Ring Tones with Selectable Ring Tone per Line Localization for the User Interface Voice Codecs G.711 (A-law and µ-law) G.726 (16/24/32/40 kbps) G.729 A G (6.3 kbps, 5.3 kbps) Dynamic Payload Adaptative Jitter Buffer Frame Loss Concealment Voice Activity Detection (VAD) with Silence Suppression Adjustable Audio Frames per Packet Attenuation/Gain Adjustments Codec Name Assignment ** Feature requires support by call server Called Number with Directory Name Matching Call Number using Name Directory Matching or via Caller ID Subsequent Incoming Calls with Calling Name and Number Date and Time with Intelligent Daylight Savings Support Call Duration and Start Time Stored in Call Logs Call Timer Name and Identity (Text) Displayed at Start Up Distinctive Ringing Based on Calling and Called Number Speed Dialing, Eight Entries Configurable Dial/Numbering Plan Support Intercom ** Group Paging ** Computer Telephony Integration (CTI) API support Third party call control (RFC 3725) ** Feature requires support by call server 14 15
9 IP Phones Feature Matrix (continued) IP Phones (Continued) SPA901 SPA921 SPA922 SPA941 SPA962 Hardware Pixel Based Display: 128x64 Monochrome LCD Graphical Display 3 20 x 240 True Color, Four Inch, Liquid Crystal Display (LCD) Backlighted Screen Dedicated Illuminated Buttons for: Audio Mute On/Off Headset On/Off Speakerphone On/Off Soft Key Buttons Line Keys (Tricolor LEDs) Four Way Rocking Directional Knob for Menu Navigation Voic Message Waiting Indicator Light Voic Message Retrieval Button Dedicated Hold Button Settings Button for Access to Feature, Set-up, + Configuration Menus Volume Control Rocking Up/Down Knob Controls Handset, Headset, Speaker, Ringer Standard 12-Button Dialing Pad High Quality Handset and Cradle Built-In High Quality Microphone and Speaker Headset Jack 2.5 Millimeter RJ-45 Ethernet Ports 1 10 BaseT 1 10 BaseT BaseT 1 10 BaseT BaseT BaseT Handset: RJ 7 Connector Auxiliary Port 5 Volt DC Universal ( Volt) Switching Power Adaptor **** **** **** LED Test Function Power over Ethernet (PoE) 802.3af Redial Button Volume Control Button Cycles Through Volume Levels. Controls Ringer and Handset Volume ** Power Supply is Sold Separately (PA-100) 16
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