Enterprise Mobility Services Blueprint Excerpt for NTT Data

Size: px
Start display at page:

Download "Enterprise Mobility Services Blueprint Excerpt for NTT Data"

Transcription

1 Thriving In The As-a-Service Economy Enterprise Mobility Services Blueprint Excerpt for NTT Data A Maturing Buyer s Market As Distinctions Across Service Providers Abate April 2015 Ned May SVP Research, Digital Transformation Services & Solutions

2 Table of Contents TOPIC PAGE Executive Summary 3 Market Overview 7 Research Methodology 17 Service Provider Profile 26 About the Author HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 2

3 Executive Summary

4 Key Highlights in Enterprise Mobility Services Market matured rapidly in HfS estimates roughly only one quarter of the Global 2000 remain in the first stage of Mobility today what we described last year as the App Dev stage. The majority (~65%) are now in the Integration phase with only one in 10 having made it to the Transformation stage. This means that while UI /UX design is still important so too are system integration skills. As a result, we saw a respective shift in the relative positioning of service providers given their core strengths in this regard. Every service provider moved up in terms of execution and innovation and the gap between them shrank. The shift in weighting towards integration meant fewer distinctions could be drawn in the performance of the global enterprise mobility service providers. True differentiators became harder to find as the core skills demanded around integration are widely held by all within this field. Scale indirectly became a differentiator much to our chagrin. While HfS downplays size as a ranking criteria within our Blueprints, it creeped back into this one as the maturing market favoured those with broadest scale. Quite simply, critical mass is needed to operate effectively across all aspects of mobility from UX design and App Development through Integration, Security, and all wrapped with deep vertical industry expertise. Focus emerged as an import trait. While the largest service providers tended to capture a spot in the Winner s Circle, HfS witnessed some of the largest gains in position among those who bring a focused approach to their mobility efforts be it in the realm of a particular industry or technology skill set such as testing or security. HfS anticipates this trend will continue as the market moves rapidly along to one that is not just about scale but about focus as well. IoT showed signs of becoming the next battleground. The notion that a mobile app rollout will create some sort of sustainable advantage has come and gone. That reality led to a focus on execution this year. However, HfS now sees signs that IoT will emerge as the next battle ground for innovation even if any leadership driven by this will again be short lived. Looming giants are impacting the edges of the market. If size matters, few bring it like Google, Apple, Microsoft, and Amazon and each of these continue to make plays into the space. As the market matures further, look for these players to commoditize aspects of it in unique ways. e.g. Could Apple s partnership with IBM be a Trojan Horse? 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 4

5 Key Highlights in Enterprise Mobility Services (Cont d) App Factories became the norm. For those enterprises needing to push out a regular stream of mobile applications, the industrialization of development took hold as App Factories. Savvy service providers addressed this by helping enterprises build, run and govern them or at the very least provided staff augmentation to help them scale up and down. JIT training used to address the growing skills gap. With the rapid pace of change across technologies and development models, ramping up internal staff to embrace a new technology is replacing hiring as the best means to keep up with demand. This is favouring those organizations with sophisticated and well honed training academies already in place. Cross platform development tools are increasingly robust. While it used to be a complicated challenge to address the disparate needs of ios and Android platforms, it is getting increasingly easier to do so with the growing sophistication of development tools. Testing rose in prominence alongside the expectations that an App will work well right out of the box. As end user expectations rose, so too did the demands on application development. This led to a big push among many service providers to offer third party testing separate from their own development efforts, and we saw Testing-asa-Service emerge as a prominent delivery model to address natural fluctuations in demand. Blueprint Winner s Circle. IBM, Accenture, TCS, Cognizant, Capgemini and Infosys occupy the Winner s Circle in Enterprise Mobility Services as each has the scale to drives innovation across their respective target markets via their deep industry expertise coupled with refined technical execution. Blueprint High Performers. Symphony Teleca, EPAM, HP, HCL, Tieto, Atos, Tech Mahindra, and NTT Data are this year s High Performers and bring a mix of focused scale allowing them to bring robust innovation coupled with strong execution across the markets they target and serve HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 5

6 Enterprise Mobility Services Trends Compared to 2014 Comparatively Moving Up Deeper integration of mobile apps with legacy systems App Factories as development model Testing-as-a-Service Extending mobility to include Internet of Things (IoT) Cloud supported delivery Embedding analytics as part a mobility play Here to Stay Co-innovation centers UI / UX teams in house and on-staff Security Comparatively Moving Down Belief that a mobile app can be a differentiator Boutiques and Agencies as application developers One off development projects not deploying repeatable IP 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 6

7 Market Overview

8 Enterprise Mobility Services Why This Blueprint Today As HfS anticipated, Digital Transformation became a unifying market for IT service providers in 2014 and within it Enterprise Mobility Services emerged as a key battleground. We now expect this heightened activity to continue as much work remains in mobilizing key processes and enabling new customer channels. Further, as the uptake around Wearables and the Internet-of-things begins to spread, we expect another round of heightened innovation to drive even more activity by the start of next year. This report examines the current state of Enterprise Mobility and represents HfS second undertaking to rate IT Service Providers serving the market. It expands our coverage to include analysis and profiles of 23 service providers active in the market, 9 of which were not covered in last year s report as our coverage shifted to the largest global IT services providers and away from a more diverse set of market participants. The Four Horsemen of of Digital Disruption Social: Communal Mobility: Ubiquitous Analytics: Enlightened Cloud: Accessible creating Business Revolution 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 8

9 Enterprise Mobility Multiple Layers of Meaning & Needs Definitions of Enterprise Mobility often include a wide area of activity across the enterprise such as: 1. The provisioning of networks; 2. The management of devices and; 3. The creation and deployment of internal and externally directed interfaces and standalone apps. Enterprise mobility also includes the security and governance layers required to support these three core areas of activity. Devices Networks Security Governance Our HfS research practice for Enterprise Mobility Services is focused primarily on the Enterprise Apps area of activity although we also look at the overlaps that occur across the services specific to devices and networks as third party service providers build and enable the mobile enterprise as well as governance and security. Enterprise Apps 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 9

10 Enterprise Mobility Services Defined For this HfS Blueprint Report, we define Enterprise Mobility Services as engagements where a service provider is helping to extend an existing enterprise process onto a mobile device or creating an entirely new process via such a device. These processes may be internally focused such as an HR portal or externally focused such as a customer engagement model. Core offerings from service providers can include: Strategy (Innovation workshops, Roadmaps, Technology selection, etc.) Design (e.g. UX / UI Design and Business Process Improvement) Development (e.g. Application Development, Maintenance & Testing) Integration (e.g. System Integration) Managed or Outsourced Services (e.g. MDM, and Support) Proprietary Platforms It includes solutions such as BYOD and security when these are bundled with a broader Mobility engagement but it does not include the standalone provisioning of these services nor of wireless network capacity. Neither does it include an engagement where the mobile element is not called out separately but is merely one of many user interfaces created unless a stated outcome of this is explicitly to mobilize a group of stakeholders HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 10

11 Enterprise Mobility Services Stack Mobile Strategy Mobile Design (UX / UI) Mobile Strategy Mobile Integration Mobile Development Mobile Design (UI / UX) Mobile Integration Mobile Platforms Mobile Development 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 11

12 Enterprise Mobility 3 Stages of Adoption Mobile Commerce Mobile CRM Front Office Back Office Redefined process Mobile HR Mobile BI 1.Discrete Apps 2. Integration 3. Transformation As HfS highlighted last year, enterprises generally progress through three phases of mobile adoption not unlike that of the web. As HfS also pointed out, the pace of progression is typically more rapid for mobility. What was unanticipated, however, was how fast this would occur in 2014 when a widespread shift to the realm of integration occurred across the majority of the Global Stage 1: Discrete Apps. Discrete apps created within silos that enable some core function such as customer engagement or field support. Often initiated outside of IT department in areas like Marketing and Sales. Stage 2: Integration. Disparate activities need to be rationalized across the enterprise with cohesive approach to integration and governance. Characterized by re-emergence of IT department control Stage 3: Transformation. Radical change brought to an underlying business process by leveraging new ways to harvest and interact with information. A minority (25%) still here The majority (65%) now here Tomorrow s leaders 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 12

13 Enterprise Mobility s 3 Stages Require Different Skills Mobile Commerce Mobile CRM Front Office Back Office Business Process Redefined process Mobile HR Mobile BI 1. Discrete Apps 2. Integration 3. Transformation As HfS highlighted last year, each stage of adoption favors certain skills and in turn certain services providers. That means the fairly dramatic shift in the core market demand has shifted the relative rating of the service providers as well. That said, with the shift in focus to global service providers this year, the field narrowed as each had core strengths in this regard. KEY REQUIREMENTS: 1. Discrete Apps: User experience and user interface design critical and a bit less so is the ability to scale. 2. Integration: Deep technology implementation skills a requisite and less emphasis at times on design. 3. Transformation: Business process and vertical industry insight is the starting point but all of capabilities of design and integration will be at play. Managed services / outsourcing continues to be an option for delivery across each phase and we saw, for example, the rise of Testing-as-a-Services and App Factories in HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 13

14 Enterprise Mobility Services How To Select a Service Provider ASSESS YOUR MOBILITY READINESS Enterprise buyers are advised to carefully match the service provider s skills with the need. Deep SAP integration or snazzy UX / UI skills do not typically reside under the same roof. Make sure you identify what is most important for your project not what catches your attention first. Note, though, that capabilities differ significantly across verticals and regions and even within each so be sure to take analysis to the appropriate level before shortlisting a service provider for your RFP. MATCH NEEDS WITH A SERVICE PROVIDER S STRENGTH Stage 1: Discrete Apps Stage 3: Transform Stage 2: Integrate 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 14

15 Key Buyer / Service Provider Recommendations Once you have settled on a service provider, here are additional steps to take to ensure success: Align billing practices with desired outcome. Recurring fees are not the right fit for transformative project yet we regularly hear of service providers setting up this payment scheme. While doing so might keep the bookkeepers happy, it is also likely to alienate the enterprise buyer on the other side of the deal as it keeps the relationship focused on short-term gains rather than strategic goals. Align contract terms with project expectations. Having a process in place to scope, vet and sign multiyear engagements does not work well when you are signing 3 to 6 months deals. Logic suggests you should not have the same approval in place for a $50,000 deal as you do for a multimillion dollar one yet this is the case with many service providers and enterprises today. Be forward thinking. Make sure your project team as well as their project team keeps one foot in today (delivering value) and one in tomorrow (driving innovation). Mobility engagements offers short quick wins but they need to be carried out in the context and understanding of a greater opportunity for change. Too much focus on today will never get you to where you need to go. Take the extra step to clarify requirements and specs at every stage. Doing so will ultimately save time. Operating in an agile fashion whether formal or not - opens up the risks that developers assert control when they should remain order takers. If that happens, the paths they go down can create long term delays so to avoid this be explicit and clear around requirements and expectations at every stage HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 15

16 Enterprise Mobility Services Outlook Key Trends to Watch Out For in H and 2016 Transformation likely to slowly gain ground. Just as we saw Integration rise above Discrete Apps as the number one focus of enterprise buyers within Mobility today, we expect Transformation to rise in importance over the coming year. However, the shift will be slower and more subtle. While that might provide comfort to some, it may actually make for a more challenging environment as steady change can go unnoticed until suddenly the shift has become profound. Testing-as-a-Service becomes de facto approach. Enterprises are targeting a broader and broader list of operating systems with their mobile efforts as cross platform development tools continues to improve. This has created significant demands on testing. In response we have seen a few innovators roll out testing-as-a-service offerings that allows an enterprise buyer to easily spin up and down consumption based on demand. Throw in a bit of automation and some crowdsourcing and we expect testing to become a commodity market in short order. Apps-as-a-Service begins to take root. With the adoption of testing-as-a-service and the emergence of sophisticated cloud-based cross platform development tools, the ingredients for Mobile Apps-as-a-Service are falling into place. Couple this with maturity around governance and pricing and we will be looking for the App Factory model to migrate into App-as-a-Services model in Digital continues to subsume Mobility (and Analytics and Cloud). The trend to encapsulate the once disparate offerings delivered under Analytics, Cloud, Social and Mobility will continue to gather steam in 2015 and beyond as Digital gets recognized as more than the latest buzz but the unifying theme that serves a larger purpose of allowing a mix of enabling technologies to be delivered more effectively. This is more than an issue of semantics as it will begin to redefine how business challenges are thought of and approached HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 16

17 Research Methodology

18 Research Methodology Data Summary Participating Service Providers For this effort we gathered nearly 1,000 data points covering 23 enterprise mobility service providers. Data was collected in Q4 of 2014 and Q1 of 2015, covering buyers, service providers, and advisors / influencers of these services. If undisclosed, HfS estimated service provider revenue for Mobility Services and how it is split across consumer (B2C), employee (B2E) and business (B2B) facing apps. This Report Is Based On: Tales from the Trenches: Interviews with buyers who have evaluated service providers and experienced their services. Some are supplied by service providers, but many are interviewed through interviews conducted with HfS Executive Council members and participants in our extensive market research. Sell-Side Executive Briefings: Structured discussions with service providers were intended to collect data necessary to evaluate their offerings, structure, and strategy along the lines of innovation and execution. Publicly Available Information: Financial data, website information, presentations given by senior executives, and other marketing collateral. Participants were selected as the leading service providers of Enterprise Mobility Services around the globe. As such, the report compares and contrasts the best of the best in mobility today and every service provider covered is capable of meeting an enterprise buyers broad needs HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 18

19 Key Factors Driving the HfS Blueprint Two major factors: EVALUATION CRITERIA Execution represents service providers ability to deliver services. It includes: Solutions in the Real World Quality of Customer Relationships Flexibility Innovation represents service providers ability to improve services. It includes: Strength of Vision for Enterprise Mobility Services Future Alignment with Changing Market Ability to Go Beyond Stage 1 Mobility CRITERIA WEIGHTING Criteria are weighed by crowdsourcing weightings from the four groups that matter most: Enterprise Buyers Service Providers HfS Research Analysts Team Advisors, Consultants, and Industry Stakeholders Significant changes between 2014 and 2015 Execution is up / Innovation down (slightly) Pricing rose in importance UX / UI skills came down off their high Acquisitions rose as an important criteria 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 19

20 HfS Enterprise Mobility Blueprint Scoring Percentage Breakdown EXECUTION 52.3% Quality of Customer Relationships 7.4% Quality of Account Management Team 1.9% How Service Providers Engage Customers and Develop Communities 2.7% How Service Providers Incorporate Customer Feedback 2.8% Real-World Delivery Solutions 33.7% Portfolio Alignment with Market Needs 9.3% Partnership Ecosystem 8.1% Existing Market Understanding Around Industry and Process 11.2% Proprietary Delivery Models 3.2% Standard Delivery Methods 1.9% Flexible Pricing Models to Meet Customer Needs 11.2% INNOVATION 47.7% Future Alignment with Changing Market 15.6% Future Portfolio Planning 6.2% Skills Acquisition 7.1% Continuous Improvement Methodology and Capability 2.3% Strength of vision for Enterprise Mobility Services 8.1% Ability to Go Beyond Stage 1 Mobility 24.0% Creation of Proprietary Frameworks for Analyzing Needs 4.3% Innovation Skills on UX / UI 6.2% Beyond Device" Activity 7.2% Core Technology Depth 6.3% 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 20

21 Execution Definitions EXECUTION Quality of Customer Relationships Quality of Account Management Team How Service Providers Engage Customers and Develop Communities How Service Providers Incorporate Customer Feedback Real-World Delivery Solutions Portfolio Alignment with Market Needs How well does the service provider execute on it's contractual agreement and how well does the service provider manage the client/provider relationship? How engaged are service providers in managing the client relationship based on the following metrics: quality of account management, service provider / client engagement, and incorporation of feedback? What is the quality level of professional skills in the account management team? How well does the service provider engage clients and develop client communities? How have service providers taken feedback and incorporated that feedback into their offerings? Does the solution provided compare favorably to peers with regard to value creation through current offerings, partnerships, subject matter expertise, and delivery models? What is the service provider s current portfolio of services across its respective segments and what are the ways clients receive value? Partnership Ecosystem Existing Market Understanding Around Industry and Process Proprietary Delivery Models Standard Delivery Methods Flexible Pricing Models to Meet Customer Needs What if any current partnerships does the service provider have across mobility and does it work with agencies, other consultants, software and / or network providers? If so, who and how? What specific skills sets or competencies does the service provide bring that is tailored to unique needs of offerings for a particular industry or process? What if any proprietary software platforms and process structures has the service provider created to deliver these services? What if any standard software tools and business platforms does the service provider utilized to deliver these services? How flexible are service providers when determining pricing of contracts? Have they aligned these terms with the unique demands around Mobility projects? 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 21

22 Innovation Definitions INNOVATION Innovation is the combination of improving both services and business outcomes. Future Alignment with Changing Market Future Portfolio Planning Skills Acquisition Continuous Improvement Methodology and Capability Strength of Vision for Enterprise Mobility Ability to Go Beyond Stage 1 Mobility Creation of Proprietary Frameworks For Analyzing Needs Innovation Skills on UX / UI Beyond "Device" Thinking Core Technology Depth How future looking is the service provider in terms of aligning itself both in skills and offerings with the evolving market demand? Is it keeping pace, a fast follower, or leading the way? How does the service provider anticipate its portfolio of offerings will change in the next 12 months and how well is it communicating those changes? Has the provide made recent acquisitions in the mobility services space that have changed or extended its vision and capabilities into new emerging areas? Does it utilize other methods for new staying abreast of skills such as training academies? How well does the service provider execute on improving its operational process and capabilities around its solutions? Does the service provider have a strong vision for services across enterprise mobility? How well have service providers integrated innovative new approaches and emerging skills and technologies into their services? Does it also bring the core technology platform to assist an enterprise deploy the next level of mobility solutions? What if any proprietary frameworks does the service provider utilize to analyze the underlying business need? Does the service provider have a dedicated team or skill development around innovating user experience design? If so, how large a center and what activities are or have been underway? Does the service provider have any IoT specific offerings? If so, what are the nature of these and how far advanced is it in building this area out? What offerings does the service provider have regarding BYOD, security, as well as middleware? 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 22

23 Winner s Circle and High Performers Methodology To distinguish service providers that have gone above and beyond within a particular line of delivery, HfS awards these service providers a Winner s Circle or High Performer designation. The below provides a brief description of the general characteristics of each designation: WINNER'S CIRCLE: Organizations that demonstrate excellence in both execution and innovation. From an execution perspective, service providers have developed strong relationships with clients, execute services beyond the scope of hitting green lights, and are highly flexible when meeting clients needs. From an innovation perspective, service providers have a strong vision, concrete plans to invest in future capabilities, a healthy cross-section of vertical capabilities, and have illustrated a strong ability to leverage external drivers to increase value for their clients. HIGH PERFORMERS: Organizations that demonstrate strong capabilities in both execution and innovation but are lacking in an innovative vision or execution against their vision. From an execution perspective, service providers execute some of the following areas with excellence, but not all areas: high performers have developed worthwhile relationships with clients, execute their services and hit all of the green lights, and are very flexible when meeting clients needs. From an innovation perspective, service providers typically execute some of the following areas with excellence, but not all areas: have a vision and demonstrated plans to invest in future capabilities, have experience delivering services over multiple vertical capabilities, and have illustrated a good ability to leverage external drivers to increase value for their clients HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 23

24 Major Service Provider Dynamics Highlights EXECUTION Accenture, Capgemini, Cognizant, IBM, and Wipro all cited for their industry depth - Clients stressed the need for a deep understanding of their underlying business issues to help them be more effective over time and Accenture, Capgemini, Cognizant, IBM and Wipro all had the most satisfied clients for this category. HCL, HP, Infosys, NTT Data, and TCS bring the most flexibility in mobility services pricing. - Pricing is an important parameter for enterprise mobility services and clients valued the approaches taken by these service providers to match pricing models to mobility development s new demands. Accenture, IBM, and Infosys lead in partnerships. - In the complex realm of emerging mobile technology, partnerships are viewed as a critical way to deliver effectively and efficiently and these three providers were all cited for working effectively with their technology partners. Atos, igate, NTT Data, Unisys, and Virtusa all lauded for their testing capabilities. - Testing is emerging as a key battle ground as the market matures and enterprise buyers look show less and less tolerance for lapses in quality. INNOVATION IBM, Cognizant and EPAM are aggressive acquirers as they build out Mobility skills and tech - These service providers are actively gathering talent and technology by acquiring emerging service providers that lead in a particular niche. In a hyper competitive field, it is a sure fire way for large companies to stay ahead. IBM, EPAM, Accenture, CI&T, and TCS all cited for their UI / UX design capabilities. - Though we saw a decrease in the relative importance of UX / UI within the overall rating criteria, it remains a key element and these service providers were all scored high by enterprise buyers in this regard. Tech Mahindra, CSC, Atos, NIIT and Wipro rated highly around IoT - Enterprise buyers indicated they are beginning to think beyond simple mobile devices as they look out toward future plans and collectively they rated these five service providers as particularly strong in working with the Internet of Things HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 24

25 INNOVATION Enterprise Mobility Blueprint Service Provider Matrix High Performers Winner s Circle EXECUTION 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 25

26 Service Provider Profile

27 NTT DATA High Performer Deep resources and strong project management skills makes it a good choice for complex integration efforts Mobility Revenue / Growth: HfS Est.: $190M (1% / 50% exc. Japan) Relative Strength Across Stages of Mobility Adoption Stage 1: Discrete Apps Stage 3: Transform Stage 2: Integrate Strengths Cited by clients as having strong project management teams that do not nickel and dime every change order but rather delivery under the spirit of the original deal. Very acquisitive as an overall enterprise which means it is regularly refreshing its talent base and overall energy. As a leading service provider to Japanese Telecom market it maintains a very big R&D focus in mobility and makes it a leading innovator. Buyers see a willingness to be innovative around pricing models to structure deals that are win-win in mobility. Deep legacy expertise and robust partnerships in the B2Employee space with SAP and Oracle make it a very good choice. Able to deliver best in class of security design and architecture if it s required. Challenges Seen as being a bit too literal at times as clients cited the need to make sure their underlying intent is very clear before embarking too far down a development path. As an aggressive acquirer, the enterprise struggles a bit to integrate all its disparate parts around the globe and this leads to confusion around capabilities as overlap and gaps exist region to region. It remains dominated by its Japanese business, while the efforts to increase its global footprint are definitely progressing. Client Industry Verticals Key Clients Global Operations Technology Offered Focus on Key Verticals: Financial Services & Insurance (includes Banking) Commercial (retail, manufacturing, automotive) Public Sector Healthcare Revenue Mix: 25% B2B 75% B2C Targets the midmarket to large enterprises Clients Include: Banking and financial services in all the regions Global automotive group Large telecom companies Global travel company International transport company Major airline Mobility Headcount: ~1,500 FTEs Key Delivery Locations: China India Canada Romania Italy Brazil Acquisitions: Optimal (2013, SAP) everis (2014, Spanish speaking region) EBS (2013, Romania) Proprietary Platforms & Software: DyMoRa, MERMaides, BizMonolis, nreap, MoRe, ilibrary, VT-Docs, M-Ticketing, SocialSync Relation Key Partnerships: SAP, Oracle, HP Exstream, SalesForce.com, AirWatch, Mobile Iron, AppAround, Good Technologies, Verivo 2015 HfS Research Ltd. - Distribution Rights for NTT Data # Proprietary Page 27

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for NTT Group. May 2014

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for NTT Group. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services Excerpt for NTT Group May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com

More information

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for Wipro. May 2014

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for Wipro. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services Excerpt for Wipro May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com

More information

The Continuum of Intelligent Automation

The Continuum of Intelligent Automation Thriving in the As-a-Service Economy The Continuum of Intelligent Automation How RPA, Autonomics and Cognitive are Coming of Age London, December 8th, 2015 Tom Reuner Managing Director, ITO & Automation

More information

Everest Group PEAK Matrix for Enterprise Cloud Application Services

Everest Group PEAK Matrix for Enterprise Cloud Application Services Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Capture Share Report Global salesforce.com Systems Integration and Services Providers

Capture Share Report Global salesforce.com Systems Integration and Services Providers Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services

More information

INFOSYS SHOWS DISCOVERY- TO- DECISION PLATFORM INNOVATION WITH IIP

INFOSYS SHOWS DISCOVERY- TO- DECISION PLATFORM INNOVATION WITH IIP Infosys IIP - A Discovery- To- Decision Platform 1 INFOSYS SHOWS DISCOVERY- TO- DECISION PLATFORM INNOVATION WITH IIP Author: Reetika Joshi, Research Director, Consumer- Centric Operations & Analytics

More information

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright

More information

HfS Blueprint Report: Enterprise Analytics Services

HfS Blueprint Report: Enterprise Analytics Services Architects of Global Business HfS Blueprint Report: Enterprise Analytics Services Comparative analysis of analytics capabilities of outsourcing providers Excerpt for Genpact November 2013 Reetika Joshi

More information

Outsourcing is Dead, Long Live Outsourcing!

Outsourcing is Dead, Long Live Outsourcing! The Knowledge Community for Global Business & IT Services Outsourcing is Dead, Long Live Outsourcing! An HfS & KPMG Webinar, June 26, 2013 Phil Fersht Founder and CEO HfS Research phil.fersht@hfsresearch.com

More information

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Application Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription information

More information

Enterprise Mobility Services Blueprint

Enterprise Mobility Services Blueprint Thriving In The As-a-Service Economy Enterprise Mobility Services Blueprint A Maturing Buyer s Market As Distinctions Across Service Providers Abate April 2015 Ned May SVP Research, Digital Transformation

More information

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers Authored by Phil Hassey: - Founder capioit March, 2013 Capture Share Report Asia Pacific Business Intelligence and

More information

HfS Blueprint Report. Salesforce Services 2015 Excerpt for NTT Data. October 2015

HfS Blueprint Report. Salesforce Services 2015 Excerpt for NTT Data. October 2015 Thriving In The As-a-Service Economy HfS Blueprint Report Salesforce Services 2015 Excerpt for NTT Data October 2015 Khalda De Souza Principal Analyst, Services Strategies Khalda.De-Souza@hfsresearch.com

More information

HfS Blueprint Report. Salesforce Services 2015 Excerpt for Accenture. October 2015

HfS Blueprint Report. Salesforce Services 2015 Excerpt for Accenture. October 2015 Thriving In The As-a-Service Economy HfS Blueprint Report Salesforce Services 2015 Excerpt for Accenture October 2015 Khalda De Souza Principal Analyst, Services Strategies Khalda.De-Souza@hfsresearch.com

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table

More information

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription

More information

Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 2015

Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 2015 Ovum Decision Matrix: Selecting an Outsourced Testing Service Provider, 2014 2015 Author: Thomas Reuner Summary Catalyst The emergence of comprehensive outsourced testing of software applications, in which

More information

HfS FORMGUIDE: Global Insurance BPO Providers. Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012

HfS FORMGUIDE: Global Insurance BPO Providers. Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012 HfS FormGuide: Global Insurance BPO Providers 1 HfS FORMGUIDE: Global Insurance BPO Providers Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012 Executive

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS

THE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology

More information

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium

Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Topic: Enterprise Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud Vista Market Report: July 2013 Preview Deck Our research offerings for global services Subscription information The

More information

Everest Group s PEAK Matrix for Independent Testing Services

Everest Group s PEAK Matrix for Independent Testing Services Everest Group s PEAK Matrix for Independent Testing Services Focus on Infosys August 2015 Copyright 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Infosys

More information

HfS Blueprint Report. Cloud Infrastructure Services. May 2014

HfS Blueprint Report. Cloud Infrastructure Services. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com Table of Contents

More information

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,

More information

WWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights

WWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES

More information

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry

Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Topic: IT Application Outsourcing (AO) in the Healthcare Payer Industry Healthcare Outsourcing Annual Report: July 2012 Preview Deck Our research offerings for global services Subscription information

More information

Global Software Testing Services Market 2016-2020

Global Software Testing Services Market 2016-2020 Brochure More information from http://www.researchandmarkets.com/reports/3517368/ Global Software Testing Services Market 2016-2020 Description: Market outlook of software testing services Technavio s

More information

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier

Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Life Sciences Digital IT Services Service Provider Landscape with PEAK Matrix Assessment 2015: Scaling the Next Frontier Healthcare & Life Sciences IT Market Report: July 2015 Preview Deck Our research

More information

HfS Blueprint Report. Finance & Accounting BPO Excerpt for Genpact. March 2013. Phil Fersht Founder & CEO phil.fersht@hfsresearch.

HfS Blueprint Report. Finance & Accounting BPO Excerpt for Genpact. March 2013. Phil Fersht Founder & CEO phil.fersht@hfsresearch. The Knowledge Community for Global Business & IT Services HfS Blueprint Report Finance & Accounting BPO Excerpt for Genpact March 2013 Phil Fersht Founder & CEO phil.fersht@hfsresearch.com Brian Dubiel

More information

2015 2016 HR Systems Survey

2015 2016 HR Systems Survey 2015 2016 HR Systems Survey 18 th Annual Edition Executive Summary Innovation, Insights, and Strategy Conducted by Stacey Harris VP of Research & Analytics Erin Spencer Research Consultant Information

More information

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015

Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Life Sciences Big Data and Analytics IT Services Service Provider Landscape with PEAK Matrix Assessment 2015 Healthcare & Life Sciences IT Market Report: September 2015 Preview deck Our research offerings

More information

IDC MarketScape: Worldwide Mobile Application Development and Testing Services 2014 Vendor Assessment

IDC MarketScape: Worldwide Mobile Application Development and Testing Services 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Mobile Application Development and Testing Services 2014 Vendor Assessment Peter Marston THIS IDC MARKETSCAPE EXCERPT FEATURES NTT DATA IDC MARKETSCAPE FIGURE

More information

Banking BPO Service Provider Profile Compendium 2015

Banking BPO Service Provider Profile Compendium 2015 Banking BPO Service Provider Profile Compendium 2015 Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: November 2015 Preview Deck Our research offerings for global services Market

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

Software vendors evolution in the new industry paradigm

Software vendors evolution in the new industry paradigm Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing

More information

Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud

Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud IT Transformation the way we do it Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud Take on the Future of Enterprise Technology, Today Current trends in Corporate IT have caused

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

Topic: Supply Chain Management (SCM) BPO Beyond

Topic: Supply Chain Management (SCM) BPO Beyond Topic: Supply Chain Management (SCM) BPO Beyond Procurement Outsourcing (PO) Procurement Outsourcing (PO) Market Report March 2013 Preview Deck Our research offerings for global services Subscription information

More information

Accenture Is A Leader Among Global Infrastructure Outsourcing Vendors

Accenture Is A Leader Among Global Infrastructure Outsourcing Vendors January 13, 2015 Accenture Is A Leader Among Global Infrastructure Outsourcing Vendors Excerpted From The Forrester Wave : Global Infrastructure Outsourcing, Q1 2015 by William Martorelli and Wolfgang

More information

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment Ali Zaidi Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

Developing the edge or scaling the core through corporate venturing Internet of Things. Daan Witteveen

Developing the edge or scaling the core through corporate venturing Internet of Things. Daan Witteveen Developing the edge or scaling the core through corporate venturing Internet of Things Daan Witteveen Global M2M Connections (billion) The Global IOT Market is expected to see a forecasted to grow at a

More information

THE G2000. Author: Charles Sutherland, EVP Research Phil Fersht, President and CEO Ned May, SVP Research Reetika Joshi, Research Director October 2014

THE G2000. Author: Charles Sutherland, EVP Research Phil Fersht, President and CEO Ned May, SVP Research Reetika Joshi, Research Director October 2014 Big is Big: Accenture Brand Cache Swells With The G2000 1 BIG IS BIG: ACCENTURE S BRAND CACHÉ SWELLS WITH The Details THE G2000 Author: Charles Sutherland, EVP Research Phil Fersht, President and CEO Ned

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Rethink application possibilities and align to desired business outcomes

Rethink application possibilities and align to desired business outcomes Whitepaper Rethink application possibilities and align to desired business outcomes EALA results January 2014 2014 Avanade Inc. All rights reserved. Executive summary It s a new world of applications.

More information

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Accenture Architecture Services DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Development Operations WHAT IS DEVOPS? IT delivery supporting the new pace of business Over the

More information

Accenture Credit Services. High Performance for the Residential Mortgage Industry

Accenture Credit Services. High Performance for the Residential Mortgage Industry Accenture Credit Services High Performance for the Residential Mortgage Industry Residential Mortgage Operational Performance is Insufficient to Meet the Challenges of the Market The challenges of complex,

More information

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A STUDY BY KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A study of the UK Information and Communication Technology (ICT) Outsourcing Market and its Service Providers

More information

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015

Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix Assessment 2015 Market Report: February 2015 Preview Deck Our research offerings for global services Subscription information

More information

U.S. IT Buyer Survey Shows Outsourcers Bring Strength to Cloud

U.S. IT Buyer Survey Shows Outsourcers Bring Strength to Cloud Customer Needs and Strategies U.S. IT Buyer Survey Shows Outsourcers Bring Strength to Cloud David Tapper This is an IDC Excerpt developed for IBM IN THIS EXCERPT The content for this excerpt was taken

More information

See what cloud can do for you.

See what cloud can do for you. See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What

More information

Accenture Life Sciences Cloud for Commercial Services

Accenture Life Sciences Cloud for Commercial Services Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities

More information

Mobile-First EMM Vendors at a Pivot Point

Mobile-First EMM Vendors at a Pivot Point 2014 Enterprise Mobility & Connected Devices Executive Brief The Global Market for Enterprise Mobility Management Mobile-First EMM Vendors at a Pivot Point Part of the Strategic Insights 2014, Enterprise

More information

The enterprise app store. Evolution in IT strategy. Author: Prasenjit Bhadra, Principal Architect Wipro Mobility Solutions

The enterprise app store. Evolution in IT strategy. Author: Prasenjit Bhadra, Principal Architect Wipro Mobility Solutions The enterprise app store Evolution in IT strategy WWW.WIPRO.COM Author: Prasenjit Bhadra, Principal Architect Wipro Mobility Solutions From consumers to the work place: An App-t evolution Apple created

More information

A Rimini Street White Paper. Mobility Solutions for ERP

A Rimini Street White Paper. Mobility Solutions for ERP A White Paper About, Inc. is the global leader in providing independent enterprise software support services. The company has redefined enterprise support services since 2005 with an innovative, award-winning

More information

Topic: Everest Group PEAK Matrix TM for Infrastructure Services

Topic: Everest Group PEAK Matrix TM for Infrastructure Services Topic: Everest Group PEAK Matrix TM for Infrastructure Services Focus on Wipro Technologies January 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane

More information

The Future of Cloud Computing:

The Future of Cloud Computing: The Future of Cloud Computing: Is The Cloud the Next Revolutionary Change for IT? Q3/Q4 2009 Pulse Survey In partnership with: Table of Contents Introduction.......................................................

More information

The top five enterprise mobility management vendors: product focus and financials

The top five enterprise mobility management vendors: product focus and financials The top five enterprise mobility management vendors: product focus and financials Analyst: Chris Hazelton 21 Apr, 2015 Enterprise mobility management (EMM) is becoming a big business, but who are the biggest

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

HfS Blueprint Report. Marketing Operations & Digital Customer Experience Management Excerpt for Accenture. December 2014

HfS Blueprint Report. Marketing Operations & Digital Customer Experience Management Excerpt for Accenture. December 2014 Architects of Global Business HfS Blueprint Report Marketing Operations & Digital Customer Experience Management Excerpt for Accenture December 2014 Reetika Joshi Research Director, Consumer-Driven Operations

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Software testing for CSPs - Market Analysis

Software testing for CSPs - Market Analysis Software testing for CSPs - Market Analysis HOT TELECOM July 2012 Research methodology Research methodology demand-side Telephone interviews, using a semi-structured, guided interview approach with expert

More information

Internet of Things From Idea to Scale

Internet of Things From Idea to Scale PRG Symposium Internet of Things From Idea to Scale September 12, 2014 alex.blanter@atkearney.com @AlexBlanter You are here today because you are interested in the Internet of Things and so is everybody

More information

One Manufacturer : Harmonization Strategies for Global Companies

One Manufacturer : Harmonization Strategies for Global Companies Manufacturing the way we see it One Manufacturer : Harmonization Strategies for Global Companies How to Align Enterprise Architecture with Corporate Strategy Recently we have seen many global manufacturers

More information

Future-proofing Your Business with Open Marketing. By David Mennie, Senior Director, Product Marketing, Acquia

Future-proofing Your Business with Open Marketing. By David Mennie, Senior Director, Product Marketing, Acquia Future-proofing Your Business with Open Marketing By David Mennie, Senior Director, Product Marketing, Acquia Table of Contents Marketing the Open Way 3 The Rise of the Technical Marketer 4 What Is Open

More information

Cloud computing insights from 110 implementation projects

Cloud computing insights from 110 implementation projects IBM Academy of Technology Thought Leadership White Paper October 2010 Cloud computing insights from 110 implementation projects IBM Academy of Technology Survey 2 Cloud computing insights from 110 implementation

More information

Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners

Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners G00255286 Reduce Risk and Increase Speed Using Gartner's Guide for Salesforce.com Implementation Partners Published: 21 August 2013 Analyst(s): Frances Karamouzis, Patrick J. Sullivan The adoption of salesforce.com

More information

Predictive Analytics

Predictive Analytics Predictive Analytics Improving Performance by Making the Future More Visible Benchmark Research Research Report Executive Summary Sponsored by Aligning Business and IT To Improve Performance Ventana Research

More information

TCS as a Digital Transformation Partner for European Customers

TCS as a Digital Transformation Partner for European Customers TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION

More information

Enterprise Cloud Computing. The war for enterprise software

Enterprise Cloud Computing. The war for enterprise software Enterprise Cloud Computing The war for enterprise software Manish Dalwadi 3/1/2012 Enterprise Cloud appears to be becoming more and more mainstream Top trending searches indicate adoption interest Cloud

More information

Career Management. Making It Work for Employees and Employers

Career Management. Making It Work for Employees and Employers Career Management Making It Work for Employees and Employers Stuck in neutral. That s how many employees around the world would describe their career. In fact, according to the 2014 Global Workforce Study,

More information

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global

More information

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers RESEARCH REPORT RESEARCH REPORT Executive Summary: Navigant Research Leaderboard Report: Assessment of Strategy and Execution for 15 NOTE: This document is a free excerpt of a larger report. If you are

More information

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security

Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Infrastructure Services Annual Report 2015: Digital Businesses: Mind Your Security Cloud and Infrastructure Services (CIS) Annual Report: July 2015 Preview Deck Our research offerings for global services

More information

TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014

TBR. HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications. March 2014 HCLT s App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications March 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. 1 HCLT White Paper March

More information

Analytics To Optimize Marketing Performance. White Paper. Tools Can Help Marketers Make Better Decisions. Sponsored by

Analytics To Optimize Marketing Performance. White Paper. Tools Can Help Marketers Make Better Decisions. Sponsored by Analytics To Optimize Marketing Performance Tools Can Help Marketers Make Better Decisions White Paper Sponsored by Table of Contents The Role of Marketing Analytics 3 Metrics and Analytics 4 Simplicity

More information

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

Explore the Possibilities

Explore the Possibilities Explore the Possibilities Seize the Moment 2013 HR Service Delivery and Technology Survey Executive Summary Report 2 towerswatson.com Explore the Possibilities Seize the Moment Table of Contents What the

More information

Convergence of Age, Talent & Technology for Employers' Future Planning

Convergence of Age, Talent & Technology for Employers' Future Planning Convergence of Age, Talent & Technology for Employers' Future Planning Jason Averbook, Co-founder & CEO, Knowledge Infusion OCTOBER 17, 2011 Coordinates Jason Averbook 925/922-2266 Jason.averbook@knowledgeinfusion.com

More information

Operations Excellence in Professional Services Firms

Operations Excellence in Professional Services Firms Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges

More information

HfS Blueprint Report. SAP Services. September 2014

HfS Blueprint Report. SAP Services. September 2014 Architects of Global Business HfS Blueprint Report SAP Services September 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services HfS Research thomas.mendel@hfsresearch.com Table of Contents

More information

German/Swiss Service Provider Performance and Satisfaction Study 2012

German/Swiss Service Provider Performance and Satisfaction Study 2012 A RESEARCH REPORT BY KPMG German/Swiss Service Provider Performance and Satisfaction Study 2012 An Assessment of the German/Swiss Information and Communication Technology Outsourcing Market and its Service

More information

Informatica Project Rightsize

Informatica Project Rightsize Informatica Project Rightsize Strategy to Revenue Marketing Case Study Screen shots of video presenter and interviews Business Needs Informatica is a large organization born out of a number of strategic

More information

Drive to the top. The journey, lessons, and standards of global business services. kpmg.com

Drive to the top. The journey, lessons, and standards of global business services. kpmg.com Drive to the top The journey, lessons, and standards of global business services kpmg.com The new normal for global enterprises is about doing more with less while at the same time driving the top line

More information

E X P E R I E N C E A B I L I T Y K N O W L E D G E

E X P E R I E N C E A B I L I T Y K N O W L E D G E GLOBAL PREVIEW P E R F O R M A N C E E X P E R I E N C E A B I L I T Y K N O W L E D G E 2 0 1 5 G L O B A L P R E V I E W Banking Business Process Outsourcing (BPO) Service Providers Assessment Analyst

More information

I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c

More information

The Indian CRM Market

The Indian CRM Market Executive Survey The Indian CRM Market An Icicle Report An Icicle Report Executive Survey: The Indian CRM Market By Sandeep Mittal With Amit Sharma Praveen Wicliff Research Scope This report is an Executive

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

Unlocking potential with SAP S/4HANA

Unlocking potential with SAP S/4HANA Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed

More information

Synergic Partners: Spanish big-data pioneer

Synergic Partners: Spanish big-data pioneer Synergic Partners: Spanish big-data pioneer Analyst: Katy Ring 20 Mar, 2015 Synergic Partners offers a services portfolio around data engineering, big data and data science. The company focuses on business

More information

A Close-up View of Microsoft Azure Adoption

A Close-up View of Microsoft Azure Adoption Cloud A Close-up View of Microsoft Azure Adoption Business Decision-Makers are Driving Cloud Trends Contents Introduction 3 Key Trends 4 Rates of evaluation and adoption of Azure are high 5 The business

More information

Cloud vision and capabilities

Cloud vision and capabilities Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions

More information

State of the Mobile Enterprise

State of the Mobile Enterprise State of the Mobile Enterprise APPCELERATOR Q1 2013 MOBILE ENTERPRISE REPORT GAMESTOP NBC.COM Appcelerator Q1 2013 MOBILE ENTERPRISE REPORT SUMMARY RESPONDENT PROFILE Appcelerator surveyed 770 enterprise

More information

ACCENTURE ACQUIRES OCTAGON RESEARCH SOLUTIONS AS COMPETITION HEATS UP IN PHARMA

ACCENTURE ACQUIRES OCTAGON RESEARCH SOLUTIONS AS COMPETITION HEATS UP IN PHARMA ACCENTURE ACQUIRES OCTAGON RESEARCH SOLUTIONS AS COMPETITION HEATS UP IN PHARMA Author Cindy Carpenter, HfS Research Executive Summary Accenture's recently announced acquisition of Octagon Research Solutions

More information

Background and Company Performance... 3. Industry Challenges... 3. Product Family Attributes and Business Impact... 3. Conclusion...

Background and Company Performance... 3. Industry Challenges... 3. Product Family Attributes and Business Impact... 3. Conclusion... Contents Background and Company Performance... 3 Industry Challenges... 3 Product Family Attributes and Business Impact... 3 Conclusion... 6 Significance of Product Leadership... 6 Understanding Product

More information

Digitally Disrupted to Digital Disruptor

Digitally Disrupted to Digital Disruptor Digitally Disrupted to Digital Disruptor Disrupt your enterprise (before someone else does...) Per Uno Österman Managing Director Analytics Nordics mobile +46 73 0513695 per.osterman@accenture.com Digital

More information