Culture andcommunication
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1 Culture andcommunication Dr. Manuel Vermeer Owner, Dr. Vermeer-Consult Heidelberg, Germany Mumbai - Shanghai
2 Culture andcommunication Cultural issuesarethe mainbaseofeconomicfailuresin cooperation Cultural differences play a significant role in the following problems: Delayed rollout Unrealized or smaller than expected cost savings Too much time managing the relationship Production delays Missed deadlines Work thathastoberedone Quality issues
3 Culture andcommunication INDIA: Whyweareasweare! No institution in India is more important than the family! The emphasis on self-regulation of emotion, empathy, and avoiding hurting other s feelings requires the development ofa style thatplacesmorevalueon indirect, hypothetical, and methaphorical communication. This istheoppositeofbehaviourin Europe (here: Germany, Sweden!)
4 Most Indians grew / grow up in an extended family (network of uncles, aunties, grandparents, cousins, brothers, sisters...) Members learn out of necessity how to please and get along with all manner of people. Young Indians (after age 6) are expected to listen to, obey, wait upon, and generally defer to anyone who is older. Therefore: Indians learn how to adjust their behaviour according to the status of the person they are dealing with. EUROPE Small families, 3 or 4 members. No need for waiting, to be patient, to adjust.
5 The hierarchical framework is so pervasive, that the Indian child internalizes it and tends to develop a relative superiority to some and subordination to others. You must protect and take care of those who are inferior to you and maintain deference and respectful compliance with your superiors. (daughter-in-law/mother-in-law!) Indians learn early in life to be patient, to wait their turn. The family endows a great sense of security and group identity, but less initiative or individuality. (Of course the younger generation is changing the values)
6 INDIA Because harmony holds the group together, preserving harmony becomes the overriding concern in many Indian social and workplace interactions. Code of conduct: Be humble, deferring to seniors, avoid public disagreements and all kinds of confrontation, never cause offense, never embarass anyone in front of the group. SAVE FACE!
7 What is face? Face is what makes it possible for people to keep their honor and dignity, what preserves self-respect. What makes me or someone else loose face? Correcting what someone else (a senior) said Giving negative feedback Saying something is not possible Not being able to answer a question one should know Admitting one does not or did not understand something Criticizing someone else who is present
8 Culture andcommunication An European asksan Indian whathe thinksabouteurope: Mainly positive features will be named! An Indian asksan European whathe thinksaboutindia Mainly negative features will be named! Not becauseindiareallyisnegative in Western eyes. But because they name the negative things, too, and like to discuss problems and their solution more than just saying somethingniceforthesakeofit.
9 INDIA Because harmony has to be preserved in communciation, this might be more important than exchange of information! So while certain things cannot be said, it does nt mean they can not be communicated. So what is not said is extremly important! Difficult messages are expressed in two ways: 1.by what is not said and 2.by what is not quite said
10 So if we want to communicate, and want to say NO in a way a Westerner would understand, we have to be more direct. Direct not in the Indian way, but in the Western way. This is not direct to an Indian, but blunt, unpolite, rude!
11 Culture andcommunication Europeens don t have a problem saying NO! Indians don t have a problem saying YES!
12 Management in India (1) Indian teams do not consist of equals, but of unequals! The hierarchical nature of Indian society demands that there is a boss and that the boss should be seen as the boss.
13 Management in India (2) The surest way to win favour is never to offend or disagree with those above you. The superior gives in terms of affection, nurturance, blessing, and the subordinate in terms of loyalty, submissivness, and obedience
14 Culture andcommunication India Europe Indirect communication Face saving Polite NoproblemtosayYES Focus on person Direct communication Time saving Efficient Noproblemtosay NO Focus on project Chalta hai! 100%!
15 Culture andcommunication Let s summarize: WesternersexpectIndians tobemoredirect, outspoken, critical, effective because in their mind this leads to more quality, betterwork, betteroutcome. Indians tend to be more indirect, polite, saying Yes, saving face.becausein theirmindthisisthewayitshouldbeandyou shouldn tsacrificefaceandpolitenessandharmonyforthelast % ofquality. Whatcanwedo?
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