The relationship between perceived organizational justice and satisfaction with pay levels

Size: px
Start display at page:

Download "The relationship between perceived organizational justice and satisfaction with pay levels"

Transcription

1 Advances in Information Technology and Management (AITM) 296 Vol.2, No.3, 2013, ISSN Copyright World Science Publisher, United States The relationship between perceived organizational and satisfaction with pay levels 1 Farshad Balochian, 2 Mohammad Reza Jaber Ansari, 3 Saeed Balochian 1, 2 Brojertd Branch, Islamic Azad University, Brojerd, Iran *3 Gonabad Branch, Islamic Azad University, Gonabad, Iran Abstract Organizational refers to employees perceptions of fairness and equalities in the behaviors and working relationships. Several studies indicate that an increased sense of is effective on different aspects of organizational behavior. Accordingly, this study examines the relationship between perceived organizational and satisfaction with pay levels among experts in a governmental organization and tries to explain the relationship between perceived organizational (distributive, procedural, and interactional, information) and the level of satisfaction of payments. Sampling method is simple random. The statistical population includes 54 experts in a governmental organization in Ilam. Research is descriptive and correlational, and in order to collect data, questionnaire on organizational in the book of Mohammad Moghimi and questionnaire on level of payment of coral and Cohen (2005) was used. Reliability was tested by the Cronbach's alpha for organizational (87.3), and for the satisfaction with level of payment (0.70), respectively. Findings showed that There is a significant relationship between organizational, distributive, procedural, information, and interactional on the one hand and satisfaction with pay level on the other one (p <./.5). Keywords inter-organizational, distributive, procedural, informational, interactional 1. Introduction Many of us have encountered in their lifetime with employees do not have satisfactory understanding of organizational life. This dissatisfaction is different from the individual structural elements of these factors which can have detrimental effects on the organizational labor process. A very important structural factor on employees behavior is perceived or in in the organization which has caused many studies in the field of organizational behavior. In and unfair distribution of gains leads to falling staff morale and undermine their activity; therefore, the and fairness is a key factor to survival and development of the organization's employees. Therefore the main duty of the management is to maintain and develop the fair conduct of directors, and a sense of in employees. Applying is important, in particular, for some management practices (distribution of rewards, promotion, and assignment) with each employee. In development process and more importantly in shaping a fair sense of personnel, understanding of how behaviors impact on employee motivation and satisfaction each dimension of is important. With a good understanding of how to achieve effective organizational on satisfaction with pay levels, managers find the possibility of appropriate actions in order to develop a sense of fairness in the organization, planning and management. Hence, the aim of this study is to gain this knowledge through empirical test of organizational on 2. Literature review In literature on organization and management, the term of organizational originally developed by Greenberg (1987) [1]. For Greenberg, organizational is associated with perceptions of the fairness in the organization. He used the term to describe and interpret ate fairness in the workplace applies (Greenberg, 1990)[1]. In classification of organizational several concepts are important including concepts of distributive, procedural, and interactional, and information. Distributive represents perceived about the value of the rewards are distributed among the people (Robbins, 2001)[2].

2 Farshad Balochian, et. al., AITM, Vol. 2, No. 3, pp , Distributive is not limited to the fairness of the payments, but the consequences of the spread of corporate promotion, rewards, punishments, business applications, benefits and performance evaluations. in other words, distributive refers to the wide range of attitudes and perceived fairness of outcomes and the distribution and allocation of outputs compared with the performance of the employees and their inputs[3]. Procedural is the perceived from of the process which is used to determine the distribution of rewards (Robbins, 2001). Based on this, procedures are perceived fair when they are fixed irrespective of selfinterest and are applied based on accurate information. Interests of participations in all parts of the organization should be considered, and shall also comply with ethical norms, standards and procedures adopted by the fair administration of. Regardless of the basis and content of the law should be fair, the process should be fair too, and it may result in a third type of organizational, which is called interactional (communicational). Interactional (communicational) Justice is a method of organizational is conveyed by subordinate supervisors (Scandura, 1999). Research indicates that employees in organizations that believe that the decision making process is unfair, organizational commitment is gradually decreased and displacement and leaving work is increased, and ultimately Organization performance has also declined[4] Information Justice It implies that the distribution of information about the procedures, interaction and distribution of the results should be fair; today, information is one of the most respected investments in human capital and economic development (cocoyit et al, 2001). As stated above, information affects the integrity and perception of fairness and and focuses on behaviors (Till and Karren, 2010) and the continuous changes in environmental dynamics, and complexity of services in a diverse and changing environment, has intensified the need for satisfactory and motivated employees for most organizations[5]. job satisfaction includes assessments of job of different individual expectations[6] Locke considers job satisfaction as feelings of psychological evaluations of the quality of one's job or job experience [7]. Spector (1997) defines job satisfaction as people feeling about their jobs in general, and it considers the different aspects [8]. He outlines six important dimensions of job satisfaction: satisfaction with the organization (organizational commitment), job satisfaction, and satisfaction with supervision, satisfaction with coworkers, satisfaction with the rights and benefits and satisfaction with the promotion. Organizational commitment is among the important factors affecting organizational behavior. Looking at the relationship between agencies and personnel views, numerous researches has indicated significant effect on employees' attitudes toward equality and in organizations on various aspects of organizational behavior, such as job satisfaction. In addition to research and efforts have taken place in the past by theorists, and the importance of attitude, based on the equity, new research and studies conducted in this area indicate that employees feel are more unequal than other employees, have less lower job satisfaction [5], this perception has decreasing effect on performance of employees [9]. Flagr and Konowsky (1989) found that perceptions of distributive is significant related with increase in pay satisfaction and job satisfaction [10], as well, increase in the positive perception of organizational affects employees' variety of behaviors, including the commitment to organization [11], organizational civil behavior [12], the employees absences [9], their confidence to managers [13], working relationships with co-workers [14], knowledge sharing and organizational performance and productivity [11]. The feeling of deprivation and inequality cause some psychological and behavioral effects on employee satisfaction, job stress and absenteeism [14]. Randerman and Alexander (1997) also emphasized that sense of procedural and distributive tends to have the direct effect on move and leave of employees. Moreover, the sense of job satisfaction, has been effective on trust in management, organizational conflict level, level of tension / stress, and evaluations of supervisors [15] However, few studies examine the difference between effects of aspects of feeling organizational on job satisfaction (in this research will be mentioned in the Discussion section). Except for a few studies, most studies have been made of what this item reached during the main objective [15], so besides the results of research in the field of organizational and satisfaction with the level of pay, the objective of this study is determination of the relationship between perceptions of organizational and satisfaction with pay levels. The results of this research will lead to a better understanding of organizational dimensions and angles, their impacts and how to improve the organization. Thus the development and maintenance of fair behavior and perceptions of fairness in organizations is essential for personnel and departments to promote positive employee attitudes, commitment and loyalty, recent findings, and collective effort and individual performance. Development and planning for appropriate actions is necessary to understand the various dimensions of organizational and their impact on the attitudes and behaviors of employees. The problem is that how each dimension of organizational (distributive, procedural, and interactional, informational ), is effective on the on satisfaction with payment level, and this is the aim of our study. 3. Research hypotheses The main hypothesis: There is a relationship between organizational and Secondary hypotheses: 1 - There is a relationship between procedural and pay 2 - There is a relationship between distributive and

3 Farshad Balochian, et. al., AITM, Vol. 2, No. 3, pp , There is a relationship between informational 4 - There is a relationship between interactional 4. Research Methodology Based on the analysis of research data, this research is of correlation type. Population includes 54 experts from governmental organization. Statistical sampling method is simple random sampling. To analyze the data and test the hypotheses and research questions, inferential statistics including correlation test, ANOVA test and linear regression analysis is used. Correlation analysis is performed using the spss software. In order to collect data some questionnaire were used. For assessment organizational questionnaire presented in the Moghimi s book, Journal of Management Volume 3, and satisfaction questionnaire in the source of the Coral Cohen, (2005) are used. 5. Findings There is a relationship between informational conclude that a significant relationship is not due to chance and coincidence. It is also strongly related to organizational (0.714), distributive (0.738), Procedural (0.556), Informational (0.609), Interactional (0.405) in. Nevertheless our hypothesis is accepted and null hypothesis is rejected based on the lack of relationship between these variables. 6. Results of regression analysis Multivariate Analysis This section discusses the results of the regression analysis. Organizational was considered as a predictor of job satisfaction and pay level. Table 2. Input variables method, multiple correlation coefficient, coefficient of determination, standard error, significance level, the modified coefficient of determination input variables method multiple correlation coefficient R coefficient of determination R Square standard error Std. Error of the Estimate significance level Sig the modified coefficient of determination Adjusted R Square Factors Table 1. Findings extent (r) Satisfaction pay level Significance level(sig) with Total(f) ENTER The following table shows the regression coefficients on the factors affecting satisfaction with pay levels among the study population. Table 3. Multivariate Regression Organizational Distributive Procedural Informational Communicationa l In table 1, Pearson Correlation coefficient between organizational, distributive, procedural, informational, communicational and satisfaction with pay levels are shown in terms of severity, significance level and number of respondents which confirms the following result: There is no relationship = H0 There is a relationship = H1 The results of the data analysis indicate significant positive relationship between organizational, distributive, procedural, informational, interactional and satisfaction with pay levels. Since the significance level obtained (0.000) is less than the given significance level (0.05), We can variables Constant measure Organizational Regression coefficient B Standard error Std. Error Beta Beta t test Significance level Sig Table 2 indicates multiple regression coefficients to predict the level of pay satisfaction among the study population (organizational ) s. Determining factor of (0.510) is obtained. This indicates that the (0.510) of the changes in satisfaction can be stated according to organizational. The data in Table 3 show the coefficients and significance of factors affecting the satisfaction with level of payment. Column of standardized coefficients (β) is the influence of variables on

4 Farshad Balochian, et. al., AITM, Vol. 2, No. 3, pp , Table 4. Input variables method, multiple correlation coefficient, coefficient of determination, standard error, significance level, the adjusted coefficient of determination. input variables method multiple correlation coefficient R coefficient of determination R Square standard error Std. Error of the Estimate significance level Sig the modified coefficient of determination Adjusted R Square ENTER variables Constant measure Procedural Distributive Informational Interactional Table 5. Multiple regressions Regression coefficient B Standard error Std. Error Beta Beta t test Significance level Sig Table 4 shows the coefficients of the multiple regressions to predict the level of pay satisfaction among the study population (organizational ). Determining factor of (0.635) is obtained. This indicates that the (0.635) of the changes in satisfaction can be stated according to organizational. Table 5 shows the regression equation is linear because the significance level is lower than (0.05). 7. Discussion and conclusion To investigate the relative importance of independent variables in predicting the dependent variable the amount of beta or standardized coefficient should be examined. According to the table data it can be said that role of distributive is more than other variables. The more is the beta the more its role in predicting dependent variable. Consequently, the first hypothesis Of this thesis entitled "The relationship between distributive and satisfaction with pay levels has been introduced. The results of the data analysis indicate significant positive relationship between distributive Since the significance level obtained is less than the given significance level (0.05), we can conclude that a significant relationship is not due to chance and coincidence. The extent of this relationship is strong (0.738). Nevertheless the above hypothesis is accepted and the null hypothesis that there is no relationship between the variables is rejected. The research by Flager and Konowsky (1989) showed that the perception of distributive is not significantly related to satisfaction with pay levels and job satisfaction. In another study by Seyed Reza Seyed Javadein; (1386) entitled Understanding the influence of organizational on job satisfaction and organizational aspects, it was shown that the effect of distributive on satisfaction of the payments is not significant. In another study by Robert Till; (2010), Sweeney (1992), Konowsky; (1998) it was realized that the concepts of distributive and satisfaction with pay levels are related. The second hypothesis between procedural and satisfaction with pay was a positive relationship between procedural s and pay level satisfaction. (Significance level = 0.000). The intensity of the relationship is (0.556). Thus it can be In a study by Tremblay and others (2000) it was shown that there is a significant relationship between procedural Another study by Robert Till; (2010) showed no significant relationship between procedural and In another study by Seyed Reza Seyed Javadein; (1386) entitled Understanding the influence of organizational on job satisfaction and organizational aspects it was shown that the effect of procedural on satisfaction of the payments is significant. The third hypothesis: between informational and satisfaction with pay was a positive relationship between procedural s and pay level satisfaction. (Significance level = 0.000). The intensity of the relationship is (0.609). Thus it can be In a study by Robert Till (2010), it was shown that there is a positive and significance relationship between procedural and pay level satisfaction. The fourth hypothesis: between interactional and satisfaction with pay was a positive relationship between procedural s

5 Farshad Balochian, et. al., AITM, Vol. 2, No. 3, pp , and pay level satisfaction. (Significance level = 0.002). The intensity of the relationship is (0.405). Thus it can be In a survey by Seyed Reza Javadein; (1386) a lack of relationship between interactional and satisfaction with pay level was found. In a survey by Robert Till, (2010) research findings indicate that there is significant and positive relationship between interactional and The findings of this research include remarkable and important points. The results imply the important role of organizational as an important stimulating tool for expressing favorite organizational behavior. Therefore, it is necessary for organization managers to regard this fact in their considerations. Perceived organizational is a modern managerial concept which is shaped in favor of human resources. Thus, it is highly recommended to consider this concept to gain many benefits for the organization. References [1] Greenberg J., Organizational : Yesterday, today, and Tomorrow, Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally, 1990 [2] Robbins S.P., Organizational Behavior, New Delhi Prentice Hall Inc, 2001 [3] Lambert, Eric, The impact of organizational on correctional staff, Journal of criminal, vol.31, issue 2, 2003 [4] Sitter, Victoria L., Communication style as a predictor of interactional, International leadership studies conference, 2003 [5] Goodman P., Friedman A., An examination of Adam s theory of inequity, Administrative Science Quarterly, 16, 1971, [6] Smith P.C., Kendall L.M., Hulin C.L., Measurement of satisfaction in work and retirement, Chicago:Rand Menally, 1967 [7] Locke, E. A., The nature and causes of job satisfaction, In M.D. Dunnette (Eds.), Journal of Management, 16,(2), 1976, [8] Spector P. E., The role of furstion in anti social behavior at work, In R. A, thousand Oaks. Perspectives on Justice: Theory and Applications, New York: CambridgeUniversity Press, 1997, [9] Hoffmann, Dispute Resolution in a Worker Cooperative: Formal Procedures and Procedural Justice, Law & Society Review, March [10] Moorman, R.H., Relationship between organizational and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?, Journal of Applied Psychology, : [11] Randall D. M., The Consequences of Organizational Commitment: Methodological Investigation Journal of Organizational Behavior, No. 11, 1990 [12] Williams S., Pitre R., Zainuba M., Justice and organizational citizenship behavior intentions: fair rewards versus fair, Journal of social Psychology, 142 (1), 2002 Feb, [13] Patterson M., Warr P., West M., Organizational and company productivity, Journal of Occupational and Organizational Psychology, 2004, 77 [14] Martin, C. L., & Nagao, D., Some behavioral consequences of computerized interviewing, Journal of Applied Psychology, 74,(1),1989, [15] Alexander S., Ruderman M., The role of procedural and distributive in organizational behavior, Social Justice Research, 1, (2),

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State) International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship

More information

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Rogaye Rezaeegiglo Department of Management, Bilesvar Branch, Islamic Azad University Ali

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

Teachers Emotional Intelligence and Its Relationship with Job Satisfaction

Teachers Emotional Intelligence and Its Relationship with Job Satisfaction ADVANCES IN EDUCATION VOL.1, NO.1 JANUARY 2012 4 Teachers Emotional Intelligence and Its Relationship with Job Satisfaction Soleiman Yahyazadeh-Jeloudar 1 Fatemeh Lotfi-Goodarzi 2 Abstract- The study was

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

Available online www.bmdynamics.com ISSN: 2047-7031. Society for Business and Management Dynamics

Available online www.bmdynamics.com ISSN: 2047-7031. Society for Business and Management Dynamics Employee Job Satisfaction in Software and ITeS units in Bangalore - An Empirical study Jyothi B.S* 1 and Dr. P.T. Ravindran* Abstract In recent years, Bangalore, ecstatically referred to as a Silicon Valley

More information

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources

More information

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht

More information

SPSS Guide: Regression Analysis

SPSS Guide: Regression Analysis SPSS Guide: Regression Analysis I put this together to give you a step-by-step guide for replicating what we did in the computer lab. It should help you run the tests we covered. The best way to get familiar

More information

ROLE OF EMPLOYEE ENGAGEMENT IN BUILDING JOB SATISFACTION AMONG EMPLOYEES OF AUTOMOTIVE INDUSTRIES IN INDIA

ROLE OF EMPLOYEE ENGAGEMENT IN BUILDING JOB SATISFACTION AMONG EMPLOYEES OF AUTOMOTIVE INDUSTRIES IN INDIA International Journal of Human Resource Management and Research (IJHRMR) ISSN 2249-6874 Vol. 3, Issue 1, Mar 2013, 1-6 TJPRC Pvt. Ltd. ROLE OF EMPLOYEE ENGAGEMENT IN BUILDING JOB SATISFACTION AMONG EMPLOYEES

More information

Relationship between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company

Relationship between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company International Journal of Business and Social Science Vol. 4 o. 2; February 2013 Relationship between Working Conditions and Job : The Case of Croatian Shipbuilding Company Danica Bakotić, PhD Assistant

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

in nigerian companies.

in nigerian companies. Information Management 167 in nigerian companies. Idris, Adekunle. A. Abstract: Keywords: Relationship Marketing, Customer loyalty, Customer Service, Relationship Marketing Strategy and Nigeria. Introduction

More information

Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management

Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management MarziehVahidi Roodpishi 1, KeyvanVahidy Rodpysh 2 1. MA Student of Financial Business

More information

Performance appraisal politics and employee turnover intention

Performance appraisal politics and employee turnover intention Performance appraisal politics and employee turnover intention Rusli Ahmad Camelia Lemba Faculty of Cognitive Sciences and Human Development Universiti Malaysia Sarawak arusli@fcs.unimas.my Wan Khairuzzaman

More information

Ghassan R. Odeh 1 & Hamad R. Alghadeer 2

Ghassan R. Odeh 1 & Hamad R. Alghadeer 2 International Journal of Marketing Studies; Vol. 6, No. 3; 2014 ISSN 1918-719X E-ISSN 1918-7203 Published by Canadian Center of Science and Education The Impact of Organizational Commitment as a Mediator

More information

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue Study of Employee Perception towards Performance Appraisal System with Special Reference to Education Sector in Pune City Sunanda Navale Founder Secretary, Sinhgad Technical Education Society, Ambegaon

More information

The Impact of Marketing Mix on Brand Equity of Sneakers

The Impact of Marketing Mix on Brand Equity of Sneakers The Impact of Marketing Mix on Brand Equity of Sneakers Rasool Zabetian 1, Ali Benesbordi 2, Khalil Tari Gholi 3 Abstract This study aimed to investigate the impact of selected elements of the marketing

More information

Department of Education Administration, School of Humanities, Saveh Branch, Islamic Azad University (IAU), Saveh, Iran

Department of Education Administration, School of Humanities, Saveh Branch, Islamic Azad University (IAU), Saveh, Iran Int. J. Manag. Bus. Res., 4 (4), 247-254, Autumn 2014 IAU The Relationship between Servant Leadership and Organizational Citizenship Behavior of Employees at Valiasr Academic Complex, Islamic Azad University-Central

More information

Introduction. Research Problem. Larojan Chandrasegaran (1), Janaki Samuel Thevaruban (2)

Introduction. Research Problem. Larojan Chandrasegaran (1), Janaki Samuel Thevaruban (2) Larojan Chandrasegaran (1), Janaki Samuel Thevaruban (2) Determining Factors on Applicability of the Computerized Accounting System in Financial Institutions in Sri Lanka (1) Department of Finance and

More information

SURVEYING THE INFLUENCE OF ORGANIZATIONAL JUSTICE, ETHICAL CLIMATE

SURVEYING THE INFLUENCE OF ORGANIZATIONAL JUSTICE, ETHICAL CLIMATE ALBERTIANA ISSN 0169-4324 2015; VOL. 82; SPECIAL ISSUE; PP. 237-242 SURVEYING THE INFLUENCE OF ORGANIZATIONAL JUSTICE, ETHICAL CLIMATE AND ADMINISTRATIVE HEALTH ON JOB STRESS (EVIDENCE FROM IRAN) MANDAN

More information

GAZI UNIVERTESI GAZI EGITIM FAKULTESI DERGISI j

GAZI UNIVERTESI GAZI EGITIM FAKULTESI DERGISI j GUGEF GAZI UNIVERTESI GAZI EGITIM FAKULTESI DERGISI j www.gugef.com ISSN: 1300-1876 Vol.04, No.08 (August 2015) The Relationship between Talent Management and Organizational Justice in Service Organizations

More information

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330 Journal Renewable Natural Resources Bhutan ISSN: 1608-4330 Study the Relationship between Agility Abilities Organization and Social Responsibility, Case Study: the Branches Private Banks (Keshavarzi, Maskan,

More information

The Effect of Employee Training on Human Resource Success in Bank Keshavarzi (Agricultural Bank) of Hormozgan Province

The Effect of Employee Training on Human Resource Success in Bank Keshavarzi (Agricultural Bank) of Hormozgan Province The Effect of Employee Training on Human Resource Success in Bank Keshavarzi (Agricultural Bank) of Hormozgan Province Dormohammad Nazari A Graduate Student in Education Management at Qeshm International

More information

Examining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange

Examining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange International Research Journal of Applied and Basic Sciences. Vol., 3 (4), 886-890, 2012 Available online at http://www. irjabs.com ISSN 2251-838X 2012 Examining the Relationship between Emotional Intelligence

More information

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice)

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice) Vol. 102, No. 11; November 2013 NATIONALPARK-FORSCHUNG IN DER SCHWEIZ (Switzerland Research Park Journal) The Relationship between Social Capital and Organizational Knowledge, Human Resource Administration

More information

Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based on the Spector Theory

Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based on the Spector Theory 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based

More information

A Study on Customer Orientation as Mediator between Emotional Intelligence and Service Performance in Banks

A Study on Customer Orientation as Mediator between Emotional Intelligence and Service Performance in Banks International Journal of Business and Management Invention ISSN (Online): 2319 8028, ISSN (Print): 2319 801X Volume 2 Issue 5 ǁ May. 2013ǁ PP.60-66 A Study on Customer Orientation as Mediator between Emotional

More information

THE INFLENCE OF PRINCIPALS LEADERSHIP STYLES ON SCHOOL TEACHERS JOB SATISFACTION STUDY OF SECONDRY SCHOOL IN JAFFNA DISTRICT

THE INFLENCE OF PRINCIPALS LEADERSHIP STYLES ON SCHOOL TEACHERS JOB SATISFACTION STUDY OF SECONDRY SCHOOL IN JAFFNA DISTRICT International Journal of Scientific and esearch Publications, Volume 4, Issue 1, January 2014 1 THE INFLENCE OF PINCIPALS LEADESHIP STYLES ON SCHOOL TEACHES JOB SATISFACTION STUDY OF SECONDY SCHOOL IN

More information

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1-2 Department of Industrial Management, Islamic Azad University, Andimeshk Branch,

More information

Trust, Job Satisfaction, Organizational Commitment, and the Volunteer s Psychological Contract

Trust, Job Satisfaction, Organizational Commitment, and the Volunteer s Psychological Contract Trust, Job Satisfaction, Commitment, and the Volunteer s Psychological Contract Becky J. Starnes, Ph.D. Austin Peay State University Clarksville, Tennessee, USA starnesb@apsu.edu Abstract Studies indicate

More information

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies J. Basic. Appl. Sci. Res., (9)9616-965, 01 01, TextRoad Publication ISSN 090-4304 Journal of Basic and Applied Scientific Research www.textroad.com Designing a Model for Pathology of Personnel Performance

More information

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran THE IMPACT OF ORGANIZATIONAL ETHICAL CLIMATE ON EMPLOYEE PARTICIPATION IN KNOWLEDGE MANAGEMENT PROCESS, IN GUILAN ORGANIZATION OF ECONOMIC AFFAIRS AND FINANCE, AND TAX DEPARTMENT Sayed Mahmoud Shabgoo

More information

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE Mohammad Ali Enayati Shiraz, Elham Ramezani 2 Department of Industrial Management,

More information

SCIENCE ROAD JOURNAL

SCIENCE ROAD JOURNAL SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of

More information

The Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company

The Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company International Journal of Psychology and Behavioral Research. Vol., 3(6), 620-625, 2014 Available online at http:// www. ijpbrjournal.com ISSN 2322-4002 2014 Victor Quest Publications The Relationship between

More information

Running Head: HUMAN RESOURCE PRACTICES AND ENTERPRISE PERFORMANCE. Pakistan. Muzaffar Asad. Syed Hussain Haider. Muhammad Bilal Akhtar

Running Head: HUMAN RESOURCE PRACTICES AND ENTERPRISE PERFORMANCE. Pakistan. Muzaffar Asad. Syed Hussain Haider. Muhammad Bilal Akhtar Running Head: HUMAN RESOURCE PRACTICES AND ENTERPRISE PERFORMANCE Human Resource Practices and Enterprise Performance in Small and Medium Enterprises of Pakistan Muzaffar Asad Syed Hussain Haider Muhammad

More information

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (10): 2120-2126 Science Explorer Publications The Impact of Service Quality

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction:

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction: Impact of Management Information Systems to Improve Performance in Municipalities in North of Jordan Fawzi Hasan Altaany Management Information Systems Department, Faculty of Administrative Sciences, Irbid

More information

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

Modeling the Impact of Total Quality Management (TQM) Practices on Service Quality in Service Organizations (Case Study: Isfahan Refah Kargaran Bank)

Modeling the Impact of Total Quality Management (TQM) Practices on Service Quality in Service Organizations (Case Study: Isfahan Refah Kargaran Bank) Modeling the Impact of Total Quality Management (TQM) Practices on Service Quality in Service Organizations (Case Study: Isfahan Refah Kargaran Bank) Dr. Majid Nili Ahmadabadi Department of Management,

More information

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL Marhamat Hemmat Poor Department of Edecation Management, Islamic Azad University,Rasht Branch, Rasht,

More information

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan) ACADEMIE ROYALE DES SCIENCES D OUTRE-MER BULLETIN DES SEANCES Vol. 4 No. 2 May 2015 pp. 260-266 ISSN: 0001-4176 The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank

More information

Motivation and Retention: HR Strategies in Achieving Quality of Work Life

Motivation and Retention: HR Strategies in Achieving Quality of Work Life Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 7 (2013), pp. 763-768 Research India Publications http://www.ripublication.com/gjmbs.htm Motivation and Retention: HR

More information

A Study on Employees Attitude Towards The Organization and Job Satisfaction

A Study on Employees Attitude Towards The Organization and Job Satisfaction A Study on Employees Attitude Towards The Organization and Job Satisfaction Alok Kumar Srivastav 1, Priyanka Das 2 1,2 Master of Business Administration, Sam Higginbottom Institute of Agriculture, Technology

More information

Determinants of Employee Engagement in the Banking Industry in Kenya; Case of Cooperative Bank

Determinants of Employee Engagement in the Banking Industry in Kenya; Case of Cooperative Bank Journal of Human Resources Management and Labor Studies June 2014, Vol. 2, No. 2, pp. 187-200 ISSN: 2333-6390 (Print), 2333-6404 (Online) Copyright The Author(s). 2014. All Rights Reserved. Published by

More information

EFFECT OF TALENT RETENTION ON ORGANISATION PERFORMANCE IN COMPANIES LISTED IN NAIROBI SECURITIES EXCHANGE IN KENYA

EFFECT OF TALENT RETENTION ON ORGANISATION PERFORMANCE IN COMPANIES LISTED IN NAIROBI SECURITIES EXCHANGE IN KENYA EFFECT OF TALENT RETENTION ON ORGANISATION PERFORMANCE IN COMPANIES LISTED IN NAIROBI SECURITIES EXCHANGE IN KENYA Rita Kagwiria lyria Department of Entrepreneurship and Procurement Jomo Kenyatta University

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

The Relationship between Social Intelligence and Job Satisfaction among MA and BA Teachers

The Relationship between Social Intelligence and Job Satisfaction among MA and BA Teachers Kamla-Raj 2012 Int J Edu Sci, 4(3): 209-213 (2012) The Relationship between Social Intelligence and Job Satisfaction among MA and BA Teachers Soleiman Yahyazadeh-Jeloudar 1 and Fatemeh Lotfi-Goodarzi 2

More information

Surveying the relationship between social reporting and commercial performance in Tehran Exchange

Surveying the relationship between social reporting and commercial performance in Tehran Exchange Surveying the relationship between social reporting and in Tehran Exchange RobabShahbazi, AzimAslani (PhD), HabibEbrahimpur(PhD) 1 Department of Accounting, Science and research Branch, Islamic Azad University,

More information

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj

More information

The effect of compensation on employees motivation: In Jimma University academic staff

The effect of compensation on employees motivation: In Jimma University academic staff Basic Research Journal of Business Management and Accounts ISSN 2315-6899 Vol. 3(2) pp. 17-27 February 2014 Available online http//www.basicresearchjournals.org Copyright 2014 Basic Research Journal Full

More information

www.engineerspress.com

www.engineerspress.com www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)

More information

Evaluating the Effectiveness of MBA Internship Programme An Experiential Approach

Evaluating the Effectiveness of MBA Internship Programme An Experiential Approach Evaluating the Effectiveness of MBA Internship Programme An Experiential Approach Dr Gunmala Suri & Shikha Sharma Abstract MBA internship is the opportunity for full-time a MBA student, that generally

More information

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ *Seyedeh Elnaz Torbati, Iman Jokar and Elham Liravi Science

More information

CRITICAL FACTORS AFFECTING THE UTILIZATION OF CLOUD COMPUTING Alberto Daniel Salinas Montemayor 1, Jesús Fabián Lopez 2, Jesús Cruz Álvarez 3

CRITICAL FACTORS AFFECTING THE UTILIZATION OF CLOUD COMPUTING Alberto Daniel Salinas Montemayor 1, Jesús Fabián Lopez 2, Jesús Cruz Álvarez 3 CRITICAL FACTORS AFFECTING THE UTILIZATION OF CLOUD COMPUTING Alberto Daniel Salinas Montemayor 1, Jesús Fabián Lopez 2, Jesús Cruz Álvarez 3 Abstract: This research presets the critical factors that influence

More information

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ)

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) IMAN AZIZI a1, FATEMEH SAAGHI b AND SALIMEH

More information

Does organizational culture cheer organizational profitability? A case study on a Bangalore based Software Company

Does organizational culture cheer organizational profitability? A case study on a Bangalore based Software Company Does organizational culture cheer organizational profitability? A case study on a Bangalore based Software Company S Deepalakshmi Assistant Professor Department of Commerce School of Business, Alliance

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867 The Relationship between Customer Relationship Management and Market Oriented Approach and Market Performance (Case Study: Internet companies in Tehran) Peyman Shiroui *1 and Hossein Boudaghi khajeh Noubar

More information

A STUDY ON CUSTOMER SATISFACTION WITH REFERENCE TO MOBILE SERVICE PROVIDERS IN HYDERABAD (INDIA)

A STUDY ON CUSTOMER SATISFACTION WITH REFERENCE TO MOBILE SERVICE PROVIDERS IN HYDERABAD (INDIA) A STUDY ON CUSTOMER SATISFACTION WITH REFERENCE TO MOBILE SERVICE PROVIDERS IN HYDERABAD (INDIA) *Kobra Veisi and Muralidhar Department of Business & Commerce Management, Management Branch, Osmania University,

More information

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN

More information

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM) 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship

More information

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning Dr. Shehadeh M.A.AL-Gharaibeh Assistant prof. Business Administration

More information

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran Effect of Knowledge Management on Success of Customer in Eghtesad Novin Bank of Tehran Mehrdad Hasanzadeh Department of Marketing Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

More information

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE) Indian Journal of Fundamental and Applied Life Sciences ISS: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/204/04/jls.htm 204 Vol. 4 (S4), pp. 365-37/Rezaee

More information

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS Najafi L. 1, Nasiripour A.A. 1, *Tabibi S.J. 1, Ghaffari F. 2, Ahmadi A.M. 3 1 Department of Health Services Management, Science

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran

The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran Shahram Gilaninia 1, Hosein Ganjinia, Azadeh Asadian 3 * 1. Department of Industrial Management, Islamic Azad University,

More information

The importance of using marketing information systems in five stars hotels working in Jordan: An empirical study

The importance of using marketing information systems in five stars hotels working in Jordan: An empirical study International Journal of Business Management and Administration Vol. 4(3), pp. 044-053, May 2015 Available online at http://academeresearchjournals.org/journal/ijbma ISSN 2327-3100 2015 Academe Research

More information

A STUDY ON ONBOARDING PROCESS IN SIFY TECHNOLOGIES, CHENNAI

A STUDY ON ONBOARDING PROCESS IN SIFY TECHNOLOGIES, CHENNAI A STUDY ON ONBOARDING PROCESS IN SIFY TECHNOLOGIES, CHENNAI ABSTRACT S. BALAJI*; G. RAMYA** *Assistant Professor, School of Management Studies, Surya Group of Institutions, Vikravandi 605652, Villupuram

More information

Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran).

Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran). Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran). Peyman Jesri MA in MBA in Islamic Azad University, Sanandaj, Iran Freyedon Ahmadi Departement

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad

More information

An Investigation of the Impact of Organizational Justice Dimensions on Job Satisfaction (Case Study: An Iranian Bank)

An Investigation of the Impact of Organizational Justice Dimensions on Job Satisfaction (Case Study: An Iranian Bank) Universal Journal of Management 2(3): 132-137, 2014 DOI: 10.13189/ujm.2014.020304 http://www.hrpub.org An Investigation of the Impact of Organizational Justice Dimensions on Job Satisfaction (Case Study:

More information

Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province

Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province 71 Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province Seyyedeh Mohaddeseh Seyyednejad, Department of Management, Germi Branch,

More information

THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA

THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA Hadi Saeidi Young Researchers and Elite Club, Quchan Branch, Islamic Azad University, Quchan, Iran *Author

More information

THE IMPACT OF FINANCIAL LITERACY ON RETIREMENT PLANNING AND HOUSEHOLD WEALTH

THE IMPACT OF FINANCIAL LITERACY ON RETIREMENT PLANNING AND HOUSEHOLD WEALTH Indian Journal of Fundamental and Applied Life Sciences ISSN: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/205/0/jls.htm 205 Vol.5 (S), pp. 806-85/Nejati

More information

PROFESSIONAL SATISFACTION OF TEACHERS FROM KINDERGARTEN. PRELIMINARY STUDY

PROFESSIONAL SATISFACTION OF TEACHERS FROM KINDERGARTEN. PRELIMINARY STUDY Volume 7, Volume 4, 2014 PROFESSIONAL SATISFACTION OF TEACHERS FROM KINDERGARTEN. PRELIMINARY STUDY Valerica Anghelache Abstract. Professional development is a topic of great interest for all those who

More information

COMPARISONS OF CUSTOMER LOYALTY: PUBLIC & PRIVATE INSURANCE COMPANIES.

COMPARISONS OF CUSTOMER LOYALTY: PUBLIC & PRIVATE INSURANCE COMPANIES. 277 CHAPTER VI COMPARISONS OF CUSTOMER LOYALTY: PUBLIC & PRIVATE INSURANCE COMPANIES. This chapter contains a full discussion of customer loyalty comparisons between private and public insurance companies

More information

DATA ANALYSIS AND INTERPRETATION OF EMPLOYEES PERSPECTIVES ON HIGH ATTRITION

DATA ANALYSIS AND INTERPRETATION OF EMPLOYEES PERSPECTIVES ON HIGH ATTRITION DATA ANALYSIS AND INTERPRETATION OF EMPLOYEES PERSPECTIVES ON HIGH ATTRITION Analysis is the key element of any research as it is the reliable way to test the hypotheses framed by the investigator. This

More information

The Relation between the Use of E-Customer Relation Management (E-CRM) and Customer Satisfaction of the Branches of Saderat Bank of Golestan Province

The Relation between the Use of E-Customer Relation Management (E-CRM) and Customer Satisfaction of the Branches of Saderat Bank of Golestan Province International Research Journal of Management Sciences. Vol., 2 (11), 355-359, 2014 Available online at http://www.irjmsjournal.com ISSN 2147-964x 2014 The Relation between the Use of E-Customer Relation

More information

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance THE EFFECT OF SOCIAL RESPONSIBILITY, MARKET ORIENTATION AND CUSTOMER RELATIONSHIP MANAGEMENT ON PERFORMANCE USING A BALANCED SCORECARD APPROACH (CASE STUDY DAIRY COMPANIES SHIRAZ) Fatemeh Keshavars Pour

More information

COMMUNICATION SATISFACTION IN THE HOSPITALITY INDUSTRY: A CASE STUDY OF EMPLOYEES AT A THEME PARK IN CHINA ABSTRACT

COMMUNICATION SATISFACTION IN THE HOSPITALITY INDUSTRY: A CASE STUDY OF EMPLOYEES AT A THEME PARK IN CHINA ABSTRACT COMMUNICATION SATISFACTION IN THE HOSPITALITY INDUSTRY: A CASE STUDY OF EMPLOYEES AT A THEME PARK IN CHINA ABSTRACT Qiuzi Liang & Kijoon Back Conrad N. Hilton College University of Houston Communication

More information

The Study of Working Capital Strategies in Life Cycle of Companies

The Study of Working Capital Strategies in Life Cycle of Companies 2013, World of Researches Publication Ac. J. Acco. Eco. Res. Vol. 2, Issue 4, 77-88, 2013 Academic Journal of Accounting and Economic Researches www.worldofresearches.com The Study of Working Capital Strategies

More information

IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan

IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan ABSTRACT The focus of this research is to determine the impact of

More information

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY *Farshad Tojari 1 and Behzad Divkan 2 1 Department of Physical Education, Tehran Central Branch,

More information

Survey of the relation of Customer Value with CRM function. (Case study of Cement Factory of Hormozgan)

Survey of the relation of Customer Value with CRM function. (Case study of Cement Factory of Hormozgan) 2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore Survey of the relation of Customer Value with CRM function (Case study of Cement

More information

How To Find Out If A Manager Is Happy At Work

How To Find Out If A Manager Is Happy At Work Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com

More information

JANUARY 2013 VOL 4, NO 9 AN INVESTIGATION ON ADOPTION OF LEAN PRODUCTION PRINCIPLES IN KITCHENWARE MANUFACTURING INDUSTRIES.

JANUARY 2013 VOL 4, NO 9 AN INVESTIGATION ON ADOPTION OF LEAN PRODUCTION PRINCIPLES IN KITCHENWARE MANUFACTURING INDUSTRIES. INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 4, NO 9 AN INVESTIGATION ON ADOPTION OF LEAN PRODUCTION PRINCIPLES IN KITCHENWARE MANUFACTURING INDUSTRIES. ABSTRACT Mrs.G.S.Subashini

More information

JOB SATISFACTION AND EMPLOYEES WORK PERFORMANCE: A CASE STUDY OF PEOPLE S BANK IN JAFFNA PENINSULA, SRI LANKA

JOB SATISFACTION AND EMPLOYEES WORK PERFORMANCE: A CASE STUDY OF PEOPLE S BANK IN JAFFNA PENINSULA, SRI LANKA JOB SATISFACTION AND EMPLOYEES WORK PERFORMANCE: A CASE STUDY OF PEOPLE S BANK IN JAFFNA PENINSULA, SRI LANKA Balasundaram NIMALATHASAN University of Jaffna, Sri Lanka Associate Professor PhD Valeriu BRABETE

More information

Effect of Empowerment on Employees Performance

Effect of Empowerment on Employees Performance Effect of Empowerment on Employees Performance Gaudreau Meyerson G_ Meyerson@an.it.eu Blanchard Dewettinck bdew@an.it.eu Abstract: The main purpose of this paper is to determining the effect of Empowerment

More information

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL SAHAR GHARIBI a DR.SEYED YAHYAH SEYED DANESH b DR.KAMBIZ SHAHRODI c Abstract The main objective of this research, Explain the effectiveness

More information

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.

More information

The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry

The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry World Applied Sciences Journal 15 (9): 1344-1348, 2011 ISSN 1818-4952 IDOSI Publications, 2011 The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry

More information

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR Ali Reza Shakerian, Abdul Mehdi Moarrefzadeh Department of Educational Administration,

More information

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department

More information

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem The Impact of Public Relations Performances on Market Share of Firms (Case Study: Power Battery Manufacturing In Isfahan) Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 1,2 Associate

More information

SURVEYING THE IMPACT OF INFERENTIAL ORGANIZATIONAL JUSTICE ON INNOVATIVE WORK BEHAVIOR

SURVEYING THE IMPACT OF INFERENTIAL ORGANIZATIONAL JUSTICE ON INNOVATIVE WORK BEHAVIOR SURVEYING HE IMPAC OF INFERENIAL ORGANIZAIONAL JUSICE ON INNOVAIVE WORK BEHAVIOR Mikail Momeni 1 Department of Management, Science and research Branch, Islamic Azad University, Ardabil, Iran Dr.Habib Ebrahimpour

More information