PATRICIA DAY-HOOKOOMSING. Consultancy Company Ltd (CCL) 1 st Floor Regency Square, 4 Cnr Conal & McIrvine Streets, Beau Bassin, Mauritius

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1 PATRICIA DAY-HOOKOOMSING Personal Data Date of birth 23 July 1949 Place of birth Taunton, UK Country of Residence (since 1972) Nationality Current Post British (by birth), Mauritian (by registration) Managing Director, Consultancy Company Ltd (CCL) Contact Details Business Postal Address Telephone (230) Fax (230) Consultancy Company Ltd (CCL) 1 st Floor Regency Square, 4 Cnr Conal & McIrvine Streets, Beau Bassin, patriciadayhook.ccl@intnet.mu Home Postal Address 62 Sir Virgil Naz Avenue, Quatre Bornes, Telephone (230) Mobile (230) Patricia Day-Hookoomsing, Curriculum Vitae, /10

2 Profile Ms Patricia N Day-Hookoomsing is the owner and Managing Director of Consultancy Company Ltd (CCL), which is an independent private training firm offering training courses in administrative and office skills, customer care, Business English, management and supervisory skills. She is registered with the MQA as a trainer in the field of Human Resource Management and Development, and Manager and Programme Officer for the CCL training centre. Since joining CCL in 1989 she has acquired extensive experience in designing, setting up, running and monitoring training programmes, both open and in-company, in customer service, communication skills, supervisory techniques, training of trainers and Business English for all sectors of the Mauritian economy. She is an English/French bilingual and speaks fluently Mauritian Creole. Her other activities include: lecturer in English for Entrepreneur Studies (TEFL/ESP), Entrepreneurial Vision and Human Resource Management for Entrepreneurs and academic tutor for student projects for the Master in Entrepreneurship at the Institut de la Francophonie pour l Entrepreneuriat, Réduit, tutor for the Human Resource Management Modules for the Master in Business Management, University of Poitiers, France (distance learning mode) at the Chamber of Commerce and Industry (MCCI) Training Centre, Réduit, translation work of business documents from French to English and the writing of texts for corporate brochures for both private and public institutions, including the Chamber of Commerce and Industry, the Indian Ocean Commission, UNESCO-IBE and UNICEF consultancy and research work on education and women s issues, in particular women s entrepreneurship, in. From January 2002 to 2004, she served as Chairperson of the High-Level Committee on Gender Responsive Budgeting of the Ministry of Women s Rights, Child Development and Family Welfare. In 2003, she was appointed to sit on the Human Resource Development Council as representative of the private sector. As President ( ) of the Association Mauricienne des Femmes Chefs d Entreprises (AMFCE), she represents the AMFCE on the Council of the Chamber of Commerce and Industry (MCCI) and on the Council of the Employers Federation (MEF). Patricia Day-Hookoomsing, Curriculum Vitae, /10

3 Employment Full-time Posts Date Post Institution January 1997 to date Managing Director Consultancy Company Ltd (CCL) July 1991 to 1996 Training Director CCL July 1989 to June 1991 Training Manager CCL September 1975 to June 1989 Secondary Teacher Lycée La Bourdonnais September 1974 to August 1975 Administrative Assistant University of 1972 to August 1974 Secondary Teacher Lycée La Bourdonnais Part-time Activities Date Post Institution 2009 to date January 2003 to date January to 1996 March 1986 to June 1989 September 1988 to June 1989 September 1985 to June 1989 January 1975 to August 1984 Tutor in HRM, MBA Lecturer and Academic Tutor, Master in Entrepreneurship Lecturer in English for Specific Purposes (ESP) Lecturer in Business English and Communication Skills ESP Course Tutor, BTS Gestion et Informatique TOEFL/TESOL Tutor for the staff training programmes Course Designer and Course Tutor in Business English Chamber of Commerce and Industry Training Centre Institut de la Francophonie pour l Entrepreneuriat (IFE), Department of Textile Technology, Faculty of Engineering, University of CCL Chamber of Commerce and Industry Training Centre French Embassy, Port Louis College of the Air Patricia Day-Hookoomsing, Curriculum Vitae, /10

4 Membership Fellow of the UK Institute of Leadership and Management Fellow of the Mauritian Institute of Directors Honorary Fellow of the Mauritian Institute of Management Member of the UK Institute of Administrative Management President of the Association Mauricienne des Femmes Chefs d Entreprise ( ) President of the Association of Training Professionals () (2003 to 2005, 2007) Vice-President of the Association des Diplômés de l Institut de la Francophonie pour l Entrepreneuriat (Maurice) ( ) Member of the International Council for Small Business (ICSB) Member of the Association Internationale de Recherche en Entrepreneuriat et PME (AIREPME) Council Member of the English-Speaking Union ( Branch) Council Member of the Chamber of Commerce and Industry ( , Council Member of the Employers Federation ( ) Education Date Qualification Institution Tertiary June Professional 1971 August July 2000 BA Joint Honours in Latin and French, Second Class, Division One Postgraduate Certificate in Education in TOEFL/TESOL, Distinction Diploma in Secretarial Studies for Bilingual Postgraduates COSEC Training of Trainers Programme ACCA Certified Diploma in Accounting and Finance Diplôme d Etudes Professionnelles Approfondies University of Reading, UK Institute of Education City of London Polytechnic, UK National Productivity Board Institute for Productivity Training, Singapore ACCA, UK Institut de la Francophonie pour l Entrepreneuriat (IFE), Patricia Day-Hookoomsing, Curriculum Vitae, /10

5 Consultancy Reports on Date Title of Report Agency February 1994 March The Nairobi Forward-Looking Strategies in the Mauritian Context White Paper on Women in Development (First Draft) Women and Gender Issues UNDP Ministry of Women s Rights, Child Development and Family Welfare/UNDP UNDP March 1998 UN Education Project UNDP September 2002 February Training and Development Strategies for Promoting Female Entrepreneurship in, co-authored with Ms Vedna Essoo Published as ILO WEDGE Seed Working Paper No 58, 2003 Project to Assist Women Entrepreneurs to Export Services Benchmarking Best Training Practices in (member of research team) Assessment of the Use of English in International Business in Employers Federation / ILO International Trade Centre, UNCTAD/WTO Mauritian Institute of Management / Research Council Research Council Patricia Day-Hookoomsing, Curriculum Vitae, /10

6 Conferences and Seminars Attended CCL Date Theme / Title Organisers & Venue 1991 September First Asia-Pacific Conference on Quality Service British Council International Seminar on Current Approaches to Management Education 4ème Forum Francophone des Affaires National Productivity Board and the Singapore Institute of Management, Singapore University of Lancaster Management School, UK May 1997 The British Legacy MGI, May 1998 April 1999 March 2000 April 2000 The ABSA SAEBSA 11th Annual Conference: Entrepreneurship at the Threshold of the 21st Century 4 th International Conference on ISO 9000 and TQM: Learning for Innovation Colloque International: L Entrepreneuriat dans un contexte dynamique 5 th International Conference on ISO 9000 and TQM: Action 2000: Imperatives for Improvement ABSA SAEBSA, South Africa School of Business, Hong Kong Baptist University, Hong Kong IFE (Ile Maurice)and INSCAE (Madagascar), Madagascar Hong Kong Baptist University and the National University of Singapore, Singapore June 2000 Workshop on Translation Studies MGI Centre for Mauritian Studies, 2000 April June May 2007 March 2008 Colloque international: Les femmes et les sociétés pluriculturelles de l Océan Indien 6 th ICIT Conference on ISO 9000 and TQM: Integrated Management 6ème Congrès international francophone sur la PME: L entrepreneur et la PME face aux transformations du monde des affaires ICSB 48 th World Conference on the theme Advancing Entrepreneurship and Small Business Services Sector Export Meeting 10ème Journées Scientifiques du Réseau Entrepreneuriat de l Agence Universitaire de la Francophonie (AUF) Colloque: Vers une francophonie entrepreneuriale Université de la Réunion, Réunion Island Hong Kong Baptist University and the University of Paisley Business School, Scotland AIREPME and HEC Montréal, Canada ICSB and University of Ulster, Belfast, Northern Ireland ITC (UNCTAD / WTO), Geneva AUF, Université d Antananarivo, INSCAE and IST, Madagascar AUF and Université Laval, Quebec Patricia Day-Hookoomsing, Curriculum Vitae, /10

7 February 2009 July September May 2011 Les Rencontres Entrepreneuriales de l IFE: Regards croisés entrepreneurs-universitaires sur les pratiques entrepreneuriales SADC Women in Business Associations Meeting Colloque international : Genre et Gouvernance : l égalité hommes-femmes dans la décentralisation administrative, la participation politique et l éducation citoyenne CHANCE Winter School for Women s Entrepreneurship Associations Capacity Development for Women Entrepreneurs Engaged in International Trade in Africa FCEM 58 th Annual World Congress CHANCE Summer Academy for Women s Entrepreneurship Associations FCEM World Committee hosted by AMFCE President of organising committee IFE, Réduit, CCL SADC Secretariat, Johannesburg, South Africa Réseau Genre en Action, Bordeaux, France, & Women in Networking (WIN), InWEnt, Germany, SAARC SCWEC, India UNDP, SADC, COMESA, Johannesburg, South Africa FCEM, Florence, Italy InWent Germany, SADC, Johannesburg & Cape Town, South Africa Patricia Day-Hookoomsing, Curriculum Vitae, /10

8 Publications: Papers CCL Date Title / Publisher Conference 1993 May 1997 May 1998 April 1999 March 2000 April 2000 La présence des femmes d affaires dans le développement économique de l Ile Maurice A Tale of Two Languages: from Classroom English to Business English Running a Small Business - The Way to Crack the Glass Ceiling: The Mauritian Experience Introducing Quality Practices: the Mauritian Experience L entrepreneuriat au féminin, contraintes et perspectives: le cas de l île Maurice Leadership Training for Improved Quality in a Post-Colonial, Multicultural Society Awarded Best Paper in Subtheme Category, published in the International Journal of Sociology and Social Policy, Vol. 20 No. 8, ème Forum Francophone des Affaires, British Legacy Conference, ABSA SAEBSA 11th Annual Conference,South Africa 4 th International Conference on ISO 9000 and TQM, Hong Kong Colloque International, Madagascar 5 th International Conference on ISO 9000 and TQM, Singapore June 2000 Translation in the Business Sector Workshop on Translation Studies, MGI, 2000 April June 2003 May 2007 Les femmes et le pouvoir décisionnel au travail: le cas de l Ile Maurice Women and the New World Economy: an island s experience Published in the Women in Management Review, Vol.17 No.7, 2002 La situation de la femme entrepreneur face à la nouvelle donne économique à l île Maurice Creating an Enabling Environment for Women Entrepreneurs in La contribution de la petite entreprise au développement durable dans les pays du sud: le cas de l île Maurice, co-authored with Gérard Lemoine, Directeur de l IFE Published in Les mutations entrepreneuriales, Editions Tsipika, L Harmattan, 2009 Colloque international, Université de la Réunion 6 th ICIT Conference on ISO 9000 and TQM, Scotland 6ème Congrès international francophone sur la PME, Montréal, Canada ICSB 48th World Conference, Belfast, Northern Ireland 10ème Journées Scientifiques du Réseau Entrepreneuriat de l AUF, Madagascar Patricia Day-Hookoomsing, Curriculum Vitae, /10

9 March 2008 February L entrepreneuriat féminin: facteur clé pour soutenir le développement durable dans les petits pays émergents du sud: île Maurice Published in L entrepreneuriat francophone :évolution et perspectives, Collection Mouvements Economiques et Sociaux, L Harmattan, 2009 Comment être un entrepreneur créatif, innovant? Les instruments innovants pour un environnement d affaires favorable La femme mauricienne dans la vie publique de son pays : une participation active en devenir Aspects institutionnels et sociaux de l éducation à l île Maurice Published in Maurice : de l île sucrière à l île des savoirs (IFM/AUF/IRD éditions0 Colloque AUF/Université de Laval, Quebec, Les rencontres entrepreneuriales de l IFE, Colloque international : Genre et Gouvernance, Articles Date Title Magazine January 1998: February 2004 Closing the Quality Gap Women in Management, Presence or Role Sonnets and Surfing: the importance of English in the business world Training Cannot Compensate for Education Industry Focus Management in Management in Management in Management in The Twilight Constituency in Training Business Week, number 605 Patricia Day-Hookoomsing, Curriculum Vitae, /10

10 Other Activities 1993 to date Competition Official, Mauritian Swimming Federation 1993 to 1997 Executive Committee Member, Mauritian Swimming Federation 1993 Ladies Team Captain for Mauritian Swimming Team, 4 th Indian Ocean Games, Seychelles 1994 Head of Delegation for Mauritian Junior Swimming Team, Junior African Championships, Cairo, Egypt Patricia Day-Hookoomsing, Curriculum Vitae, /10