Northern911 VAR Program. Your guide to success

Transcription

1 Northern911 VAR Program Your guide to success

2 About Northern911 If you are a distributor of IP PBX phones and systems, let us help you. Northern911 is a proud provider of a critical community service, 911 call routing: Northern911 offers a reliable, trustworthy, high quality third party solution that will allow you to offer V911 services to your clients. All data and audio from all calls are logged and can be retrieved to authorized parties in the event of an investigation. Our operators are skilled, friendly and provide excellent customer service to end users and our clients. All Northern911 staff are APCO (Association of Public-Safety Communications Officials) certified. Northern911 has been providing 911 Call Routing for more than 10 years and has been in business for over 60!

3 Our Strengths Web Portal for 911 call tracking APCO Trained Call Takers Multiple PRI spans Multiple T1 trunks Min 4 to 12 call takers Translation services to 172 languages Technology Experience An "Infinity" switch Complete redundant systems, Bilingual available 24/7/365 Provide 911 service to over 1,000,000 people UPS power supplies and generators Over 10 years 911 VoIP Call Routing

4 Responsibility As an IP PBX or VoIP system distributer/sales person, you have an obligation to provide your customers with information regarding the 911 limitations of a VoIP system. Your sales meeting is the time: to identify the opportunity to protect your clients (and yourself) from liability to explain the benefits of a 911 VoIP Call Routing service to present Northern911 as a value-added service to increase your commissions and improve your bottom line

5 Educate Your Customers For VoIP calls, the location information on record, may or may not be accurate for a particular call. For this reason the Canadian government (CRTC) has mandated that 911 calls originating from VoIP users must have their location verified by an emergency services operator. For VoIP calls the operator must verify the physical location of the caller prior to dispatching the appropriate emergency service provider. While this takes a little longer, it is the only way today to be absolutely certain of where the caller is located in a VoIP situation. This is where Northern911's emergency call center comes in. Our Emergency Response Center (ERC) and its call takers operate as a third party VoIP emergency address verification provider. The ERC meets and exceeds all standards mandated by the Canadian government (CRTC). Our highly trained operators are skilled at downloading the initial location information from our client VoIP providers, then verifying or changing it during the process of taking an emergency services V911 call. In Canada, we were the first organization to provide this service, and Northern911 management has worked closely with the CRTC to define the requirements and standards that third party providers would be subjected to.

6 Northern911 Service Rates $95.00 set up fee $49.95 per month Includes 50 extensions $0.75 per month per additional extension The number of extensions is based on the number of DIDs or extensions loaded into our database. At month end we run a query and make a calculation to determine the charge. All billing and payments are made through our electronic billing system. An additional charge of $4.95/month will be applied to paper billing accounts.

7 Next Steps Northern911 will provide your company and sales professionals with the tools needed to succeed. Information brochure to provide to customers On-site or web meeting training session Technical documentation Direct Customer Support Northern911 signs contract with customer Northern911 pays commission of $150 to your company for every customer you sign up on a one year contract with Northern911 Submit a registration form This can be done either by filling out the registration on VAR Program and submitting to the Northern911 VAR Program Director at partner@northern911.com, or online at Schedule a training session with your Northern911 VAR Partner Program Director at partner@northern911.com. Educate your customer and Promote the Service Discuss the importance of Northern911 a 911 VoIP call routing as an add-on Provide the customer with a Northern911 information brochure Fill out a Northern911 Client Referral Form and to partner@northern911.com and advise your customer that a Northern911 representative will be contacting them. Northern911 will contact the customer and sign contract. Provide ongoing support We will continue to work with you after we deliver your marketing material so you get the most value out of the value added service.

8 Contact Information Thank you for your interest in the Northern911 VAR Program. For more information, please contact the VAR program director: Angèle Spears Manager of Client Satisfaction 1(800) ext