An ICS White Paper. Mobile Device Management for the Agile Enterprise

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1 Mobile Device Management for the Agile Enterprise December 2012

2 Copyright 2012 ICS Nett, Inc. All rights reserved. This document contains proprietary and confidential information of ICS Nett. No part of this document may be used, disclosed, distributed, transmitted, stored in any retrieval system, copied or reproduced in any way or form, including but not limited to photocopy, photographic, magnetic, electronic or other record, without the prior written permission of ICS Nett. This document is provided for informational purposes only and the information herein is subject to change without notice. Please report any errors to ICS Nett. ICS Nett will not provide any warranties covering this information and specifically disclaims any liability in connection with this document. ICS Nett, ICS, MaaSWorX, associated logos, and the names of the products and services of ICS Nett are trademarks or service marks of ICS Nett and may be registered in certain jurisdictions. All other names, marks, brands, logos, and symbols may be trademarks or registered trademarks or service marks of their respective owners. Use of any or all of the above is subject to the specific terms and conditions of the Agreement. Copyright 2012 ICS Nett, Inc Park Tower Drive, Suite 801, Vienna, VA All rights reserved. Copyright 2012 ICS Nett, Inc. All Rights Reserved 2

3 Executive Summary Mobile workforce demands are rapidly increasing. A mobile workforce is a more productive workforce. However, the challenges of providing effective mobility services that meet demanding security requirements in today s constant threat environment is an enormous challenge. You cannot afford to jeopardize critical organizational data and intellectual property. This document provides an overview of the key challenges, a simple framework for addressing the requirements and a brief description of a comprehensive Mobile Device Management (MDM) solution. The Potential of the M obile W orkforce Becomes Real The proliferation of mobile computing devices in the form of smartphones and tablets is unleashing a bounty of benefits for users and the enterprises for which they work. Mobile browsers and specialty applications provide users with access to corporate data, anywhere anytime. Mobile devices, their operating systems and the apps that run on them are becoming increasingly capable and sophisticated. They are connected to increasingly useful sources of data within the enterprise beyond simply and other forms of messaging. The pace with which the mobile marketplace is evolving is staggering. The good news: employees are more productive As colleagues collaborate on projects they can rapidly exchange information with virtually no barriers to access. They can retrieve and open documents on their mobile device for review and quickly access specialized mobiles apps to verify data, then make recommendations to improve the accuracy of the document without leaving the comfort of the airport boarding lounge. Just a short time ago, the same review would have required access to a hotspot, starting a PC, and a connection to the organizations VPN to gain access to the same document and application data. What is now a rapid exchange done on the fly, could have taken hours depending on the users location. Organizations are assuredly reaping the benefits of employee productivity gains through the use of mobile devices. Copyright 2012 ICS Nett, Inc. All Rights Reserved 3

4 The bad news: the significant management challenges that must be overcome to effectively and securely enable the mobile workforce. Addressing the Challenges of the M obile W orkforce As mobile devices proliferate organizations today, the challenge of securely and effectively managing access to the organization s resources becomes more difficult on a daily basis. There are two principal challenges to address with the mobile workforce: quality of experience (for the individual user) and security. Employees have ever increasing demands for mobile access. They desire the ability to utilize the latest, most advanced technology, both hardware and software. Many employ multiple mobile devices. It is common to find employees using a combination of multiple smartphones and tablets, many on using a mixture of devices on multiple operating systems. Some of these devices are owned by the organization while others are owned by the individual (BYOD). Employees demand that the IT department provide consistent access to all their corporate resources, regardless of the device they choose and who owns the device. Employees expect the same quality of experience on every device, with every app, all the time. Organizations are faced with a monumental challenge in responding to the chaos of managing an ever changing array of hardware devices and operating systems. Security of the mobile workforce is significantly more complex because of the pace of technological change and the sheer number of hardware devices and operating system combinations, each with their own potential vulnerabilities. Copyright 2012 ICS Nett, Inc. All Rights Reserved 4

5 Bringing Order to Chaos As with any problem where information technology is called upon to provide a solution, organizations must clearly understand the range of real user requirements. One size does not fit all. In the realm of the mobile workforce, requirements will vary depending on industry, user group, and individual taste. Sales people have distinctly different needs than financial managers. Commercial organizations have different but equally sensitive security requirements as compared to government organizations. ICS has defined three objectives that organizations must address in order to manage the array of challenges associated with the mobile workforce. For each of these objectives, there are policies, tasks and services that govern the use of mobile devices within the organization and allow those devices to be productive. The first step in making mobile devices productive, the IT support staff must connect the individual device to the organization s resources. This requires a minimal amount of configuration is completed by the IT staff, or via self-service by the employee. The mobile device is connected to the enterprise and recognized as an allowed and authentic device. From that point forward, the device is recognized and managed in varying degrees, depending on the ownership of the device and the resources to which the device has authorized access. This is the critical first step. Without being formally provisioned, a device is unable to access organizational resources. After the essential provisioning requirements are met, the device must then be useful to the employee. It must have access to corporate resources and applications, such as , organization file systems and application data. During the provisioning process, user/device authorization levels are established to control access to organizational assets. The device is enabled by establishing those connections and installing mobile apps. Enabling the device is an ongoing management process, as new sources of data are made available to mobile users and new mobile apps are released. Copyright 2012 ICS Nett, Inc. All Rights Reserved 5

6 Mobile Application Stores (MASs) are integral to support the ongoing enablement of authorized devices. The final critical objective is to protect the device and the organizational resources to which it has access. Protecting the mobile device is also an ongoing process. This process must consider the access afforded the user of the device, device ownership, and the possible external threats that might compromise the device and its use. As devices, operating systems and apps evolve, a constant stream of vulnerabilities must be addressed by modifying device configurations and applying upgrades to mitigate those vulnerabilities. ICS provides a comprehensive collection of services and market leading technology that can seamlessly address the three mobile objectives: Provision, Enable, Protect. The M aasw orx Solution MaaSWorX is a platform that provides organizations with a solution to master the three key objectives of Mobile Device Management. It is a combination of market leading software technology and management best practices that allows organizations to tackle the multi-faceted challenge of mobile users employing numerous devices to access the myriad of an organization s sensitive information technology resources. The MaaSWorX solution has been designed to adapt to each organization s specific requirements. It provides core Mobile Device Management (MDM) capabilities, options to manage the Mobile Application Store (MAS), and a range of components to protect and secure the device. The solution offers the flexibility to address individual users security needs, from basic password protection and device integrity checking to fully encrypted voice and data communication. MaaSWorX works with all the current mainstream mobile device platforms and operating systems including ios, Android, Blackberry and Windows 8. The platform is constantly updated to add new features, incorporate Copyright 2012 ICS Nett, Inc. All Rights Reserved 6

7 support for emerging mobile platform combinations and ensure the integrity and security of the devices it manages. Layers of Protection MaaSWorX has been designed to provide three basic layers of protection. The first layer is basic protection of the device, including requiring a device password and a limited amount of device integrity checking to identify when and if the device configuration has been changed. A range of options are available to maintain the device configuration. This basic protection model is generally applicable to users with very limited access to organization resources and is often employed when applied to an employee owned device (BYOD). The second layer in our protection model is aimed at addressing devices that have access to additional organizational resources with some of those resources deemed more sensitive in nature. Within this layer, our solution uses technologies that provide a secure, managed zone on the device where mobile apps and data can be secured. This secure zone, or container is often used in situations where the device may be BYOD, but the nature of access is significantly more sensitive. The secure container provides a range of options to secure access to data, more stringent integrity checking capabilities and provides methods of preventing access to data and resources resident on the device in the case of the device being lost or compromised. The final layer in the protection model is most often applied to devices that have access to highly sensitive data and are active in transmitting data, including engaging in voice conversations that are sensitive in nature. The protections in this layer extend the secure container to the entire device. We employ a variety of methods to encrypt voice and data communications, including the use of hardware chips capable of providing sophisticated encryption capabilities. The configuration of the device employs stringent integrity checking and can physically track the location of the device if desired. Mobile users with access to the most sensitive assets in the organization are prime candidates for the comprehensive protection provided by this protection layer. Copyright 2012 ICS Nett, Inc. All Rights Reserved 7

8 When developing a solution for your organization, ICS works with you to understand the specific policies and needs across the three core objectives: Provision, Enable, Protect. Our team puts the platform in place to start managing your devices. We help you refine policies and create a layered model to protect users, devices and most importantly, the organizational assets those devices and users access. The technologies we rely on are constantly updated to recognize new features and capabilities demanded by users, as well as mitigate the constant stream of security vulnerabilities prevalent in the mobile ecosystem. We can provide a full spectrum of support for your MDM needs, including mobile strategy and design, solution implementation, solution customization services, mobile application development, and turnkey mobile workforce management. Our goal is to provide your organization with a flexible, resilient solution for comprehensive management of your mobile workforce. MaaSWorX. Mobile Device Management Delivered Copyright 2012 ICS Nett, Inc. All Rights Reserved 8

9 Contact Us Contact us now to schedule a discussion about your organization s Mobile Device Management needs. The ICS Team is ready to help you realize the benefits of mobility. ICS Nett, Inc Park Tower Drive Suite 801 Vienna, VA T F W About ICS ICS, a certified 8(a), Small Disadvantaged Business (SDB) and DBE firm, is headquartered in Vienna, VA. With more than 150 professionals nationwide, ICS is a leading provider of innovative technologies and solutions for the Intelligence, IT, Telecommunications, Transportation and Defense Logistics communities. We combine carefully selected best practices and a refined agile methodology, with a mission-driven management approach, in order to build a unified team that delivers real-time operational capabilities, within the context of long-term strategic objectives. Copyright 2012 ICS Nett, Inc. All Rights Reserved 9

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