Vastgoed Management. Tailored professional services with a personal approach to clients and tenants

Transcription

1 Vastgoed Management Tailored professional services with a personal approach to clients and tenants All-inclusive Voor elke klant service optimale for every ontzorging client, today vandaag tomorrow en morgen

2 Welcome to FRIS; the Real People FRIS manages real estate throughout the Netherlands, with a focus in the Randstad conurbation, on behalf of private and institutional investors. We manage upwards of 2,000,000 m2 of commercial and social real estate and more than 5,500 residential units. FRIS Vastgoed Management specialises in managing residential real estate.

3 engaged promoter of your interests By definition, investing in and managing real estate demands foresight. The future value, the total cost of ownership and sustainable returns on your property are important considerations, which are in large part determined by economic, social, political, legal and technological developments. Making the right real estate decision is far from easy even less so in dynamic or less familiar market conditions. That s when an expert advisor with the relevant knowledge who can act as a vigilant and engaged representative is the obvious choice for the acquisition, sale or management of your real estate. Acting as an engaged real estate manager for institutional and commercial investors, FRIS strives to deliver the best all-inclusive process and secure the highest returns possible. This is probably why FRIS has grown to become one of the Netherlands largest independent real estate managers in the past few years. We have even been proclaimed the Netherlands best real estate manager and more than once. But perhaps the most important reason our services are so valued is that, despite our growth as a professional organisation, we have always retained the personal touch when representing the interests of the owners and users of real estate. An all-inclusive service with a high level of expertise is what we promise and deliver. FRIS ambition is to transform satisfied customers into ambassadors for our organisation. In pursuing this ambition, our approach is strikingly different and less rigid compared with the other organisations that make up the Big 5 in real estate management. For example, we are always prepared to flexibly adapt our procedures, protocols, systems and services to those of our client. We consider detecting, anticipating and responding to opportunities for your benefit as part of our job, as is respectfully interacting with and serving the users of your properties. As your strategic, tactical and executive real estate manager, we respond to questions and developments not only professionally and according to the correct procedures, but we do so in good time and always with a sense of personal involvement, at any time of day or night if necessary. We believe that quality and satisfaction always begin with an attentive dialogue, and that this dialogue will form the basis for a long-term positive relationship with an outstanding package of services tailored to suit your goals. All-inclusive service for every client, today and tomorrow

4 What we have to offer as Real People Management of commercial property, social property and residential property Acquisition and sale of commercial property and residential property Market analysis & redesignation of buildings for other uses

5 360-degree know-how & expertise Business relations can expect us to deliver high-quality and professional real estate management. FRIS offers a 360-degree service. We provide advice and act as your sparring partner at the strategic and tactical level. We are also active at the operational level: commercial, technical and administrative (including owners association management). At the strategic level you can count on our knowledge and expertise in all aspects of portfolio management. We combine our knowledge of our client s administrative decision-making, knowledge of municipal developments and knowledge of investment brokerage with our day-to-day experience with tenants. FRIS is experienced with both sides of portfolio management, and that yields advantages for you. FRIS Vastgoed Management is part of FRIS, the Real Estate Solutions Provider with seven divisions and just over 70 employees. FRIS carefully accumulated knowledge and expertise, combined with its extensive network of real estate-related professionals, are fully at the disposal of our clients. Strategic level Portfolio management Real estate investment policy Real estate investment plan Implementation plan Tactical level Policy advice Management reports Feasibility studies and advice on letting/sale Marketing advice Operational level Commercial management Technical management Administrative management Owners association management All-inclusive service for every client, today and tomorrow

6 What you can expect a focus on tailored services and personal attention a focus on your returns, value retention and value appreciation a focus on efficiency and short response times

7 tailored services Given the substantial economic and financial interests associated with your real estate, you have a right to expect high-quality and professional real estate management services that match your processes and requirements. This is precisely what FRIS Vastgoed Management can offer its clients. A tailored professional service with a personal approach to clients and tenants We need to be extremely meticulous when selecting our clients, since FRIS Vastgoed Management guarantees a tailored service with a personal approach to clients and tenants alike. We therefore only offer our services if we are certain we will be able to fully guarantee their quality. We focus on a limited group of investors. This limited selection and the quality of our team allow us to guarantee an exceptionally high level of service that fully satisfies the specific wishes of our clients. A continuous focus on value retention and returns Returns, value retention and value appreciation are the core objectives of professional real estate management. Maximisation of rental income and responsible technical maintenance guarantee value and returns. All our services are geared toward achieving these objectives. Permanent monitoring of national and regional policy that may be relevant for the client s real estate portfolio The pace of developments can be breath-taking. Some examples: The housing evaluation system has been in the pipeline for some time, but relevant legislative amendments have not yet been debated owing to the formation of a new government. The possibilities for the division of properties into apartment rights change continuously. The differences between cities (or even between city districts in the case of Amsterdam) are significant. All-inclusive service for every client, today and tomorrow

8 Always a personal approach Level-headed, tenacious and always with a personal approach

9 Experienced and highly qualified employees Our experienced and highly qualified staff apply thorough knowledge and wide experience to a range of disciplines. They include a lawyer specialised in tenancy rights, constructional engineers, renting intermediaries and administrators. All are experts in their respective fields and have years of experience managing real estate. Sustainable real estate management As a real estate manager we will be happy to look after both your short-term and long-term interests. Energy and environmental performance aspects are playing an ever more prominent role in the assessment of buildings by users, investors and the government. Furthermore, it is important to keep in mind that the energy label is set to become a key component in the housing evaluation system. Our aim is to have a positive influence on the buildings in our portfolio, the companies we do business with and the environment in which we operate. To that end, we have translated the deeply-rooted values and norms of our third-generation family business into a 21st-century vision of sustainable real estate management. Key elements of that vision include sustainable returns, sustainable value creation and corporate social responsibility. How we put each of these elements into practice clearly depends on the client s wishes. Extensive network of suppliers The suppliers within our extensive network across the various disciplines perform the work necessary to maintain the buildings, while we check and guarantee the quality of their work. It goes without saying that we have excellent contacts with subcontractors as well as with banks, tax consultants, insurance companies and real estate agents. We leverage our relations and contacts at the various companies to benefit all FRIS clients. Short communication lines with tenants and clients Tenants generate the returns on our clients investments. FRIS Vastgoed Management attaches great value to pleasant and appropriate relationships with tenants and clients alike, and believes that regular personal contact as well as regular and detailed reports are essential in this regard. Pro-active attitude Detecting and responding to current developments in good time can boost the client s return. Furthermore, in many cases, preventive maintenance of building components can extend their lifespans and save high replacement costs. This is all about prevention rather than cure. Efficiency and short response times Efficiency and short response times are our motto. We have professionally automated the technical, administrative and commercial aspects of management, using a state-of-the-art system that incorporates our years of experience and allows us to adjust our services and reports fully to the wishes of our clients. Both our internal organisation and automation systems guarantee extremely short response times. Professionalism and reliability Reliability and integrity are our most important characteristics. We provide our clients with transparent and detailed overviews of financial, technical and commercial developments relating to their properties. FRIS Vastgoed Management is a part of FRIS, but operates as a fully independent company. It is under no obligations to third parties, which guarantees objective and optimum solutions for our clients, whatever the circumstances. The core components of this vision are returns, sustainable value development and corporate social responsibility. How we put each of these elements into practice clearly depends on the client s wishes. All-inclusive service for every client, today and tomorrow

10 Level-headed and professional Our basic package of services comprises the following four categories: 1. administrative management of real estate; 2. technical and structural management; 3. commercial management; 4. additional services

11 Complete basic package FRIS Vastgoed Management manages real estate in the entire Randstad conurbation, and a few properties elsewhere, for both private and institutional investors. Given the substantial economic and financial interests associated with real estate, our customers expect high-quality and professional real estate management. And that is exactly what FRIS Vastgoed Management can offer you. 1. Administrative management of real estate: keeping the rent administration; keeping the service costs administration; dispatching invoices for rent; service costs and VAT; monitoring money flows, including demands for payment or collections in the event of default of payment; raising or indexing the rent in accordance with the provisions of the lease agreement; handling all correspondence with tenants, government agencies, etc. on your behalf; effective reporting to you as the client. 3. Commercial management: maintaining contact with your tenants so that we can respond in good time in the event they desire expansion, wish to give notice of termination, have problems with fellow tenants, etc.; monitoring compliance with obligations set down in the lease agreements; return optimisation; advising you, our client, in the broadest sense; coordinating activities to attract tenants in the event of vacancy. 2. Technical and structural management: guaranteeing the optimum condition of your buildings and installations; ensuring your properties meet government requirements; advising on or concluding service contracts; checking the quality of service providers; dealing with disruptions and complaints, 24/7; taking action in the event of emergencies; drawing up the annual technical maintenance report/plan, including costing; implementing the plan following your approval; collecting quotes and checking the associated invoices; supervising maintenance work; key management; transfer of accommodation with change of tenant; supervising refurbishments; promoting your interests as the client; regularly reporting to and consulting with you; drawing up the annual service costs settlement. 4. Additional services: supervising renovations; supervising the division of apartment rights; owners association management; administrative management of companies. All-inclusive service for every client, today and tomorrow

12 Real People Homes Apartment complexes Care institutions

13 additional in-house services Research and advice from the world of practice We believe passionately in the trinity of market survey, marketing and sale/(lease). Through its continuous data collecting and interpretation effort, FRIS Research & Consultancy can also play a substantial role in the preliminary stages of your real estate developments. We have wide experience in the following areas: Market analyses Area analyses Commercial feasibility studies Value appraisals Location studies Marketing issues and target group determination Investment advice and calculations Advice on strategic real estate policy. Marketing and selling off individual units FRIS Vastgoed Management works closely with FRIS Woningmakelaars. This allows FRIS Vastgoed Management to combine its knowledge of the rented accommodation market with the expertise of the owner-occupied housing market brought to bear by FRIS Woningmakelaars, and use all of the latter s resources for generating quality interest in homes. A pro-active approach with the aid of modern marketing tools (including digital newsletters and e-marketing) has resulted in an effective organisation that understands the dynamics of the real estate market and can reach many potential tenants. A separate advisory department means we can provide wellfounded advice to clients from the development and/or acquisition phase onward. Full service FRIS is a real estate management company that can operate in all the various segments of this market, such as delegated owners association management, maintenance and other real estate-related subsidy procedures, division of property into apartment rights and apartment sales, permits, mortgages or real estate insurance. We are the right partner for a truly comprehensive range of real estate services. FRIS can build on expertise and history going back more than 90 years. All-inclusive service for every client, today and tomorrow

14 What we as real people stand for FRIS helps people and businesses find the space and support they need to achieve the highest level of fulfilment and performance.

15 all-inclusive service Since 1923, FRIS has developed into one of the largest independent real estate managers in the Netherlands. We take away our clients cares and serve as the point of contact for Dutch and international parties in the management, facilitation, development and redevelopment of their properties. This includes efforts to secure the highest possible returns. Our full range of real estate services covers all the stages in the real estate process, from initiation through to implementation and execution. The scope of our organisation allows us to survey the entire real estate cycle. FRIS is known among tens of thousands of private individuals and businesses for its comprehensive estate agent, management, advisory and insurance intermediary service concept. Excellent operations, respect for clients and marketing innovation are the key factors of success underlying the approach, growth and culture of our business. We guarantee optimal and all-inclusive service for every single client. FRIS helps people and businesses find the space and support they need to achieve the highest level of fulfilment and performance. As an intermediary for and manager of residential and commercial real estate, FRIS believes in a personal approach, tailor-made services and all-inclusive processes. This is reflected in the comprehensive package of services and solutions that we offer as Real People. One distinguishing feature of FRIS is its ability to learn faster than its competitors. We anticipate the wishes of people, organisations and stakeholders. We contribute to the promotion of sustainable development in the market and in society at large. FRIS Research and Consultancy is the pillar that supports these strategic principles: a knowledge centre that monitors the market and target groups, identifies trends and strategic developments, and connects and inspires partners. Satisfied clients and business relations are important, but for us they are not enough. Today and in the future, we focus on transforming clients and relations into FRIS ambassadors. The level-headed, entrepreneurial spirit that characterises FRIS is rooted in a service-oriented family tradition. A family business at heart, FRIS has a solid, market-focused structure with seven business divisions. Our employees just over seventy Real People know that personal attention, clear communication and a client-oriented internal structure are the solid basis that enables them to enjoy their work, promote customer satisfaction and ensure the success and further development of the company. FRIS has opted for an active growth strategy. The company aims to serve even more clients, further consolidate its firm position among the top 5 in Dutch real estate management, be recognised as a leading expert and, as a fullservice provider, serve as the local, proactive and reliable partner of choice of Dutch and international business relations. In the process, FRIS aims to make a positive, socially responsible and sustainable contribution to its environment and the sector. We want to learn from our business relations and help them learn from us, to our mutual advantage. Our motto is: live, enjoy and perform. All-inclusive service for every client, today and tomorrow

16 Onderzoek en advies vanuit de praktijk Live, enjoy and perform FRIS Vastgoed Management manages a portfolio of approximately 2,000,000 m2 of office buildings, social real estate, distribution centres and shops throughout the Netherlands, and 5,500 residential units, primarily in the Randstad conurbation.. We serve both private and institutional investors in the Netherlands and elsewhere, offering them a full range of services at the strategic, tactical and operational level. FRIS Vastgoedmanagement stands out from its competitors thanks to excellent tailored services, personal attention and excellent value for money. We want to learn from our business relations and help them learn from us, to our mutual advantage. Our motto is: live, enjoy and perform. FRIS Vastgoed Management Hoogoorddreef BA Amsterdam Tel info@frisvgm.nl Contactpersoon: Marcel Bouma m.bouma@frisvgm.nl Amsterdam FRIS - Vastgoed Management / Aug 2016 / EN Welcome to FRIS, the Real People