NetStar R 3/20/2015. NetStar_PC_Requirements[2015].docx. Page 1 of 7. NetStar is a service provided by Mercedes-Benz USA, LLC.

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1 NetStar R i Page 1 of 7

2 Table of Co Proxy Server Page 2 of 7

3 1. NetStar Connectivity Requirements using NetStar are responsible for managing their own network and Internet access. (Please refer to attached sample network diagram.) Installation of a high speed Internet connection o 5 Mb connection (e.g., broadband cable) o 10 Mb/s download speed minimum per PC from the Internet o 30 Mb/s download speed minimum per PC for larger o Network latency under 100 ms to/from Internet servers located in New Jersey Static Public Internet Addresses the Company is required to have their Internet Service Provider (ISP) must provide static public addresses for its router(s), so that they may be permitted by the NetStar Access Control List (ACL). Internet ISP Static IP Address NetStar using NetStar 2. NetStar Setup P g The NetStar Setup page is a temporary page that can be used to test connectivity to NetStar. The setup page contains: o Minimum hardware/software requirements for NetStar o Links to install required software for NetStar o Links to test successful installations o Software Advisory s Setup page URL: Page 3 of 7

4 3. NetStar Network Security R t The are responsible for managing its own network security. Firewall Service - a managed hardware firewall Anti-virus Protection secure and maintain anti-virus software on all PCs that access NetStar Encryption / Browser Microsoft Internet Explorer 10.0, 11.0, Chrome, Firefox Network High Speed Internet Connection Static Public Internet Addresses Firewall Service Firewall Settings Minimum for Tier A B o 5 Mb connection (e.g., broadband cable) o 10 Mb/s download speed minimum from the Internet o Network latency under 100 ms to/from Internet servers located in New Jersey Static Public IP address/es must be provided to MBUSA to add to Access List for NetStar A managed hardware firewall is required Recommended for Tier C F o 30 Mb/s download speed minimum for larger o Business Grade Internet Connection o recommended for Tier E F o Network latency under 100 ms to/from Internet servers located in New Jersey o Bandwidth Performance Monitoring - bandwidth performance monitoring should be in place o ISP Service Level Agreement - a Service Level Agreement (SLA) repair time of 24 hours or less Static Public IP address/es must be provided to MBUSA to add to Access List for NetStar A managed hardware firewall is required Paragon file uploads Firewall MTU setting 1492 Recommendations: The following are strongly recommended for optimal access to NetStar: ISP Service Level Agreement - a Service Level Agreement (SLA) repair time of 24 hours or less. Bandwidth Performance Monitoring - bandwidth performance monitoring should be in place. Page 4 of 7

5 Proxy Server Considerations: If a proxy server is used in your network environment, please take note of the following consideration in order for NetStar to function properly. If NetStar requests will pass through a proxy server, a configuration file is needed on the client PC. This file will tell NetStar how to find the proxy server. Another Option is to bypass/ white-list NetStar requests from a proxy server in order for NetStar to function properly. NOTE: Only one of these options should be used. Option 1 - To proxy NetStar requests: 1. Create a configuration file called http.cfg. Open Notepad Type or cut and paste: proxy.server=<the_proxy_server> proxy.port=<the_proxy_port> Replace <the_proxy_server> with your proxy server address Replace <the_proxy_port> with your proxy server port 2. Save the file as http.cfg, Place the file in the c:\netstar directory. 3. Re launch NetStar. Page 5 of 7

6 -OR- Option 2 - To bypass/white-list NetStar requests: Bypass /white-list *.mbnetstar.com 4. Hardware Requirements for N t t Hardware Minimum Recommended Processor Intel Pentium 4 >2GHz Intel Core 2 Quad, i3 or better AMD Athlon XP >1.5GHz AMD Athlon X2 or better RAM 4GB NetStar base 4GB - NetStar base users 6GB Paragon, EPC-net, WIS-net 8GB & up Paragon, EPC-net, WIS-net users Free Hard Drive Space 10GB 20GB Video 128MB 512MB Display 19 and supports 1024x and supports 1280x1024 Audio Integrated Dedicated sound card 5. Software, Operating System R t Software Minimum Recommended Flash Player 9.0 or higher w/ ActiveX Current Version Acrobat Reader 7.0 or higher Current Version Java Runtime Environment (JRE)* Java 6 JAVA 7 update 55 Operating System* Browser* Label Printing Microsoft Windows 7.0 Microsoft Windows 7.0 Microsoft Internet Explorer (IE) 10 Microsoft Internet Explorer 11 Tattoo (for Inventory Board and Service Labels) Tattoo (for Inventory Board and Service Labels) Windows 7. *Please Note: Microsoft and NetStar will no longer be supporting Windows XP. NetStar will no longer be supporting IE 8 and IE 9. Java 8 will work w/ NetStar but Java7u55 is the recommended version. Java 6 can be used with NetStar but will no longer be support as of July Page 6 of 7

7 Windows 8 i s certified and has passed testing. Windows Vista and Mac OS are not supported Google Chrome and Mozilla Firefox are certified for use with NetStar. Available downloads for required software can be found on the NetStar Setup Page ( ) 6. Quick Tips Several basic steps are recommended to improve performance on your PCs: Run Disk Cleanup and Disk Defragmenter, which are listed under Start>All Programs>Accessories>System Tools. These tools will help improve hard drive performance. Go to Start>Run and type msconfig. On the Startup tab, uncheck any programs that you don t want to auto-start when Windows loads. This will free up memory and CPU resources. Remove any active file-sharing or Internet-radio applications. This will free up bandwidth on your Internet connection. Change your screen resolution to 1280x1024 if the monitor supports it. On most PCs, this is done by right-clicking on your desktop background and going to Properties>Settings. This allows more desktop space to view NetStar. 7. Support Center If there are any questions, please call the NetStar Support Center. NetStar Support Center NETSTAR Support Center Hours (EST): Monday thru Friday: 6:00 AM to 9:00 PM Saturday : 8:00 AM to 4:00 PM Page 7 of 7