MOBILE INTERNET QUICK START GUIDE. Laptop Card SIERRA WIRELESS 250U 4G/3G LAPTOP CARD

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1 MOBILE INTERNET QUICK START GUIDE Laptop Card SIERRA WIRELESS 250U 4G/3G LAPTOP CARD

2

3 Welcome to Time Warner Cable Mobile Internet With Time Warner Cable Mobile Internet, you have a super-fast online connection that s there for you on your terms. Our convenient Laptop Card keeps you connected wherever you take your laptop. Use this guide to activate your new Laptop Card. Then keep it handy for help with the Connection Manager software, or troubleshooting any issues you may have. 3

4 This guide includes: Quick Start Instructions pg. 5 Detailed Installation Instructions pg. 6 Connection Manager: Making the Connection pg. 8 Key Features of the Connection Manager pg. 9 Getting the Most Out of Your Connection Manager pg. 10 System Requirements pg. 13 Warranty and Support pg. 14 4

5 Quick Start Instructions Before inserting your new device for the first time, follow the four quick steps below. 1. Install the Connection Manager using the CD in this package. 2. Launch the Connection Manager (This will occur automatically. If not, click the desktop icon.) 3. Insert your Laptop Card once installation is complete. 4. Wait for a connection this may take a few minutes. Turn the page for detailed installation instructions. 5

6 Detailed Installation Instructions 1. Insert the Connection Manager Installation CD for either Windows or Mac, depending on your system, into your laptop s CD or DVD drive.* 2. The Installation CD will automatically launch the Windows Setup Wizard or Mac Installer. Mac Installer screens may vary slightly. If the CD does not automatically launch the Setup Wizard: Windows Users Mac Users Manually launch the CD from My Computer and click on the Setup File to begin the installation. Manually launch the CD from the icon on the desktop or from the Finder menu to begin the installation. *If your laptop does not have a CD or a DVD drive, you can always download the latest Connection Manager software at: timewarnercable.com/mobilesoftware 6

7 3. Follow the on-screen instructions to complete your installation. Mac Installer screens may vary slightly. 4. After installation is complete, launch the Connection Manager using the desktop icon, or from the Finder menu on your Mac laptop. 5. Insert your Laptop Card and enjoy Time Warner Cable Mobile Internet on the go! Please Note: For Windows Vista users, installation may exceed 20 minutes to complete. Please exit all other applications before the installation. 7

8 Making the Connection The Connection Manager makes it easy to manage all of your wireless Internet connections with a few clicks, and ensures you re always connected over the fastest available network. See next page for detail. A I H B C D Connection Manager 2.0 A Signal Strength B 4G Connect Button C 3G Connect Button D View Available WiFi Networks E Settings F AutoConnect G View Usage H WiFi Connect Button I Connection Status G F E 8

9 Key Features of the Connection Manager Easy-to-Use Display The 3-button network interface displays all available networks and the status of each, so you can conveniently manage all your Internet connections: 4G: Super-fast 4G network 3G: Nationwide 3G network WiFi: Local hotspot or preferred WiFi network AutoConnect Mode This defines what you connect to automatically and sets the Connection Manager to auto connect instead of manually connect. Simple Network Management Lets you define/set which network, 4G or 3G, the Connection Manager will always connect to first. Simple WiFi Management Automatically connects you to your preferred WiFi networks. VPN Access Works seamlessly with your VPN application. Convenient Search Mode Go to Settings>Help to search for answers to your Connection Manager questions without leaving the application. Usage Tools Displays billable usage, rate plan and allowance details within your current billing cycle. 9

10 Getting the Most out of Your Connection Manager How do I use the Connection Manager to manage WiFi? To connect to a WiFi network, click the WiFi Connect Button and use the drop-down arrow to see all of the available WiFi networks. Click on the network you wish to connect to. WiFi management can also be enabled from the Settings>Preferences menu. On the Connection tab, select Yes next to Manage WiFi. 10

11 How do I make sure I have the latest Connection Manager? Can I connect my VPN using Mobile Internet? You know you have the new Time Warner Cable Connection Manager if you are using the one pictured at left. To ensure you have the latest software version of the Connection Manager, go to: Settings>About>About Time Warner Cable Connection Manager (Version 2.0). For Mac, click on Time Warner Cable Connection Manager in the menu bar, then select About Time Warner Cable Connection Manager. To download the latest Connection Manager version, go to: timewarnercable.com/mobilesoftware Yes, you can connect to your VPN as you normally would. How do I get support for the Connection Manager? For more information on the Connection Manager, use the Settings menu to access Help and the User Guide. You can use the menu to: Set your WiFi profile Manually connect to a network Change settings View your Mobile Internet usage For additional assistance, please contact Customer Care at

12 I can t connect to the Internet via 4G, 3G or WiFi. What should I do? There are several things you can try. Start at the top and work down the list if necessary. 1. Make sure the Laptop Card is seated properly in the USB port. 2. Remove and re-insert the Laptop Card in a different USB port. This Laptop Card is only compatible with a 2.0 USB port. 3. Exit the Connection Manager by right-clicking the application logo, then choosing Exit. For Mac users, right-click the Doc icon and choose Quit. 4. Make sure the device is unplugged and reboot the computer. 5. If you purchased your Laptop Card through Telesales, you may still need to accept the terms of service. To accept the terms, call us at the number listed on the contact page of this site. Be sure you have the following information handy: your account number, the Laptop Card MAC ID and the last 4 digits of your Social Security Number. 6. Uninstall the Connection Manager software by going to Control Panel> Add/Remove Programs. For Mac, select the uninstall application from the Time Warner Cable Connection Manager Applications file folder. Then download and reinstall the latest Connection Manager software available at timewarnercable.com/mobilesoftware 7. Verify the computer has the latest Operating System updates and Windows Hotfixes. (Hotfixes are available on the Microsoft website.) 12

13 Connection Manager System Requirements Mac OS X 10.5, 10.6 and 10.7 Windows XP Windows Vista Windows 7 Processor 1 GHz 300 MHz 1 GHz 1 GHz RAM 1 GB (2GB recommended) 256 MB (512 MB recommended) 1GB (2 GB recommended) 1GB (2 GB recommended) Hard Drive Space 125 MB Free Space 150 MB Free Space 150 MB Free Space 150 MB Free Space Windows Service Pack n/a Service Pack 3 (or higher) Service Pack 2 (or higher) Any Internet Explorer Safari IE 7 (or higher) IE 7 (or higher) IE 8 (or higher) To make sure you have the latest version, please visit timewarnercable.com/mobilesoftware Device System Information USB Compatibility CDMA Frequency WiMAX Frequency FCC ID 2.0 USB Port EVDO Rev. A/1xRTT Dual Band 800/1900 MHz 2.5 GHz XHG U601 13

14 Warranty This Sierra Wireless 250U Laptop Card is covered by a limited 12-month manufacturer s warranty. A copy of the warranty is provided with your original paperwork. Failure to comply with all warranty service procedures and instructions may result in additional charges. Please call Customer Care at for detailed information about warranty returns. Account Management, 4G-fast Manage your Time Warner Cable Mobile Internet services, track your usage, or check your bill wherever and whenever works for you, using the Mobile Manager. Sign up under My Services at timewarnercable.com. Important Safety Information Warning (FCC) This device is in compliance with Parts 15, 22, 24, and 27 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. The device must accept any interference received, including interference that may cause undesired operation. Customer Support For personal assistance, please contact Customer Care at This device is locked and intended for use only with Time Warner Cable Mobile Internet or Business Class Mobile service from Time Warner Cable. Activation and use is subject to Time Warner Cable s terms and conditions and privacy policy, and requires a service plan that must be purchased separately. 4G service only available in Time Warner Cable 4G enabled service areas; 3G service is required for coverage outside of the 4G area. Additional per-mb domestic and international roaming charges will apply for service outside of the 4G and 3G coverage areas. 4G network speeds are up to 10 Mbps for downloads and up to 1.5 Mbps for uploads; 3G network speeds are up to 1400 for downloads and up to 500 Kbps for uploads. Actual speeds may vary based on individual circumstances or conditions. Other restrictions may apply.

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16 2011 Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. Other registered trademarks that appear on this package are the property of the respective owners Time Warner Cable Inc. All rights reserved. Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license.

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