Frequently Asked Questions DAE Web Application

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Adele Cole
7 years ago
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1 Frequently Asked Questions DAE Web Application

2 1. Login Related Questions What are my Username and One-Time Password? My One-Time Password expired when I login, what should I do? I forgot the address that I used when I register the account, what should I do? Can I use another address to create an account to proceed with the registration? 4 2. Application Related Questions I do not have the stated identification types in the account registration page, what should I do? I have registered an account before, do I need to register a new account if I want to apply? How can I modify my exam results or TOFEL/SAT results? Can I continue my application when I accidentally close the browser or time out, will the information be saved? If I have clicked on save and confirm on the page where I enter my results, can I still modify my exam results? I realized that an important piece of information that I submitted is wrong, but I have already submitted the application, what should I do?... 6 Republic Polytechnic Page 2

3 1. Login Related Questions 1.1. What are my Username and One-Time Password? T he em ail address that yo u used d urin g the account reg is tration wi ll be yo ur usernam e and the O ne -Tim e Password wi ll b e s e nt t o yo u vi a em ail My One-Time Password expired when I login, what should I do? If yo ur O ne-tim e Password has expired when yo u log in, please c lic k on the <Req uire a ne w O ne -Tim e Password? Clic k here to req uest f or one > link at the bottom of the log in pag e as sho wn in Fig ure 1 be lo w Figure 1: D AE W eb Applic ation Log in Pa ge Republic Polytechnic Page 3

4 Enter yo ur em ail a ddress an d c l ic k Request f or a New O ne -Tim e Password, af ter that, an em ail that c ontain s the ne w o ne tim e p assword wil l be sent to your address I forgot the address that I used when I register the account, what should I do? T he em ail ad dress that yo u used whe n reg is ter the account is o ne of the im portant inf orm ation that we used to tr ack yo ur app lic a tion, please c ontact Adm is s ions@rp.edu.sg and pr ovide yo ur f ull na m e and ide ntif ic at ion num ber to retrieve the em ail address Can I use another address to create an account to proceed with the registration? T he em ail ad dress that yo u used whe n reg is ter the account is o ne of the im portant inf orm ation that we used to track your a pplic at ion, I f you ha ve alrea d y created an ac c ount, please use back the sam e em ail add ress f or yo ur ap plic ation, yo u are not ad v is ed to use a nother em ail ad dress to c reate an accoun t to proceed wit h reg is trat ion. Republic Polytechnic Page 4

5 2. Application Related Questions 2.4. I do not have the stated identification types in the account registration page, what should I do? T here is a c heck bo x abo ve t he account regis trat io n f orm (Sho wn in Figure 2 b elow), please c heck the c heck box s o that the account regis trat ion f orm wi ll no lo nger requ ire you t o en ter t he ide n tif ic atio n num ber. Please p rovi de yo ur va li d ident if ic ation nu m ber via adm is s ions@rp.ed u.s g once yo u obtain yo ur ide ntif ic at io n num ber. Figure 2: Account Regis tration Pa ge 2.5. I have registered an account before, do I need to register a new account if I want to apply? Republic Polytechnic Page 5

6 You on l y n eed to regis ter an accoun t once. F or yo ur s u b s equen t app lic at ion en dea vo u rs, you can use t he s am e account How can I modify my exam results or TOFEL/SAT results? You wi ll be allo wed t o m odif y the exam results or T O FEL/SAT results as lon g as yo u h ave n ot c lic k ed the Save & Pr oceed butt on and c on f irm on the pag e wh ere yo u ent er yo ur results. O nce you c lic k the Sa ve & Proceed, ther e wi ll be a prom pt m essage to ask f or c onf irmatio n t o proceed, once conf irm ed, no m odif ic ation wil l be allo wed Can I continue my application when I accidentally close the browser or time out, will the information be saved? At the b ottom of ever y p age that requ ire your inf orm ation, t her e wi ll be a s ave b utton, once yo u f il l up a ll t he c o m puls or y i nf orm ation, you c an c lic k s ave, an d the i nf orm ation you ha ve k e y ed in wi ll be s a ve d. It wil l be availab le the nex t tim e yo u l ogin. In c ase yo u tim e out f rom the s ys t em, yo u c an always log in and c o ntin ue yo ur ap plic at ion, the inf orm ation save d wil l rem ain ava il ab le If I have clicked on save and confirm on the page where I enter my results, can I still modify my exam results? W hen you are at t he page that req uires yo u to in dic at e t he results, yo u c an eit her s ave or S ave and back to Q ualif ic ation p age. Clic k ing bot h buttons wil l s a ve t he exam results f or you provide d that all t he c om puls or y f ields are f illed i n. As l ong as yo u h ave not c l ic k ed Sa ve & Proceed but ton on t h e m ain qua lif ic at ion p age, yo u h ave s till m odif y t he exam results by clic k ing Enter D etails button beside each qua lif ic atio n I realized that an important piece of information that I submitted is wrong, but I have already submitted the application, what should I do? O nce yo u s ubm itted yo ur app lic a tio n, you are no t a ll o wed to m ak e an y m odif ic ation. If you have accid entall y s u bm itted incorrect i nf orm ation, ple ase c ontact A dm is s ions@rp.edu.sg with yo ur Full Nam e, Ident if ic ation Num ber, Ap plic ation Num ber an d the details of your incorrect inf orm ation that nee ds to be m odified. Republic Polytechnic Page 6

User Guide for Patients

User Guide for Patients Creating a My Health Online Account Before you can create a My Health Online account you must register for this service at your GP practice. Your practice will provide you with