INFOBrief. Dell PowerEdge Key Points

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1 INFOBrief Dell PowerEdge 2650 The PowerEdge 2650 delivers a combination of performance, availability and configuration flexibility that make it ideal for a variety of first and second tier server workloads. Key Points The PowerEdge 2650 is a rack-optimized server that is designed to deliver exceptional levels of performance for its product class. The platform utilizes the Intel Xeon processors and the ServerWorks Grand Champion-LE (GC-LE) chipset to deliver more system performance improvements relative to the PowerEdge The Dell PowerEdge 2650 delivers a great balance of expandability and rack density. With three open PCI-X slots and numerous embedded features, customers can deploy the PowerEdge 2650 server to support a wide range of workloads in a data center. The Dell PowerEdge 2650 offers availability features designed to minimize order downtime. Features such as embedded RAID with battery-backed cache, hot-plug redundant fans, and optional features including hot-plug redundant power supplies and hot-plug hard drives help reduce the need to shut down the server to fix a component failure. The Dell PowerEdge 2650 includes special design features that make the server easier to deploy, service, and manage remotely. The reduction in internal cables to one cable per system and the addition of Dell Product Group/Enterprise Page 1 March 2004

2 an Embedded Remote Access (ERA) port provide functionality that can lower the total cost of ownership of the server. Product Description The PowerEdge 2650 is a rack optimized server designed to deliver new levels of performance while maintaining the availability and expandability features that customers expect to find in a rack optimized, dual processor server. PowerEdge 2650 versus Other 2U Systems With the PowerEdge 2650, Dell continues its high standard in the rack optimized server market by delivering a rich feature set in a small chassis. Table 1 highlights the features of the PowerEdge 2650 versus its primary competitors. The key advantages of the PowerEdge 2650 are that it supports Intel XEON processors and incorporates a chipset that supports more I/O throughput and memory bandwidth. PCI-X expansion slots, Embedded Remote Access, dual embedded NICs and 128MB of battery back cache for embedded RAID also provide further benefits over the product s primary competitors. Table 1 PowerEdge 2650 Feature Comparison to Competitive Systems (Source: Based on data found on at and respectively.) Dell Product Group/Enterprise Page 2 March 2004

3 Feature Dell PowerEdge 2650 HP ProLiant DL380 G3 Processors Dual Intel Xeon (up to 3.2 GHz with 533 MHz FSB) Cache Standard 512KB L2 1MB L3 on 3.06 and 3.2GHz processors, 2MB on 3.2GHz F i g u Remote * Management Dual Intel Xeon (up to 3.2GHz with 533MHz FSB) Up to 512KB L2 1MB L3 on 3.06 and 3.2GHz processors, 2MB L3 on 3.2GHz processor IBM eserver xseries 345 Dual Intel Xeon (up to 3.2GHz with 533MHz FSB) Up to 512KB L2 1MB L3 on 3.06 and 3.2GHz processors, 2MB L3 on 3.2GHz processor Chipset ServerWorks GC-LE ServerWorks GC-LE ServerWorks GC-LE Memory (min/max) 256MB-12GB DDR SDRAM 256MB-12GB DDR SDRAM 256MB-8GB DDR SDRAM I/O Slots 3 PCI-X (1x64-bit/133MHz, and 2x64-bit/100MHz) 3 PCI-X (1x64/133 and 2x64/100) 5 PCI (4 PCI-X; 1 PCI) Embedded NIC 2 x 10/100/ x 10/100/ x 10/100/1000 Embedded SCSI Dual channel Ultra3 (U160) SCSI (Adaptec 7899) Dual channel Ultra3 SCSI Dual channel U320 SCSI Bays 7: 5 x 1 hot-plug hard drives, 1xfloppy, 1xCD-ROM or 1xDVD-ROM 8: 6 x 1 hot-plug HDDs, or 5 x 1 hotplug HDDs and 1 x hot-plug half height tape drive, 1xfloppy, 1xCD-ROM 8: 6 x 1 hot-plug HDDs, or 3 x 1 hot-plug HDDs and 1 full height tape drive, 1xfloppy, 1xCD-ROM Max. Internal 730GB * (10K) SCSI 880GB * (10K/) SCSI 880 * (10K) SCSI Storage Video On-board On-board On-board RAID Optional embedded dual channel RAID with battery backed 128 MB cache, PERC3/DC, PERC4/DC PERC3/QC Integrated Smart Array 5i Plus controller, or add-in Smart Array cards Embedded RAID 1 Embedded Remote Access Integrated Lights Out F or hard drives, GB means 1 billion bytes; total accessible capacity varies depending on the operating environment. Add-in Remote PowerEdge 1750 versus PowerEdge 2650 The key points of differentiation between the Dell PowerEdge 1750 and the Dell PowerEdge 2650 servers are: Form Factor The PowerEdge 1750 is offered in a 1U chassis, whereas the PowerEdge 2650 is offered in a 2U chassis. Performance Dell Product Group/Enterprise Page 3 March 2004

4 The PCI-X slots help provide greater levels of memory capacity and increased I/O bandwidth than the PowerEdge These features make the product well suited for compute- and memory-intensive applications. Scalability Many of the PowerEdge 2650 features are designed to provide improved system performance, and to provide the headroom customers need to grow with the increasing demand for server resources. Expandability The PowerEdge 2650 also supports one more PCI slot and two more hard drives than the PowerEdge 1650, providing customers with slightly more configuration flexibility as well as room for future expansion. PowerEdge 6650 versus PowerEdge 2650 The key points of differentiation between the PowerEdge 2650 and the PowerEdge 6650 are: Price/Performance The PowerEdge 2650 offers a compelling level of performance at a low price relative to the PowerEdge The price premium for the PowerEdge 6650 may put the system out of a customer s budget for a given project. For example, customers that are looking to deploy a large number of servers as a front end to a large application will often choose the PowerEdge 2650 and configure the systems to share the demand for server resources across multiple servers. In such deployments, the PowerEdge 2650 s lower price makes the system more attractive than the PowerEdge Form Factor The PowerEdge 2650 is offered in a 2U chassis versus the PowerEdge 6650, which is offered in a 4U chassis, making the 2650 the ideal choice in an environment where space constraints are among the most important buying criteria. Performance scalability The PowerEdge 6650 supports greater levels of processing power with quad Intel Xeon processors, larger on-die cache, greater levels of memory capacity (32GB vs. 12GB) and more I/O bandwidth. All of these features enable customers to add components to increase system performance to meet increasing demands for the server s resources. Expandability The PowerEdge 6650 supports 5 more PCI slots and more memory sites than the PowerEdge 2650, offering customers more configuration flexibility as well as room for future expansion. Configuration flexibility is important Dell Product Group/Enterprise Page 4 March 2004

5 if a customer expects to scale up an existing server rather than adding more individual servers to meet growth needs. Availability With support for memory mirroring and hot-plug PCI slots, the PowerEdge 6650 has more availability than the PowerEdge 2650, making it a better choice to run mission critical applications. However, the PowerEdge 2650 deployed in a high availability cluster is an economical alternative for a customer to achieve high levels of availability for mission critical applications. Table 2 compares the PowerEdge 1650 and 6650 to the PowerEdge Table 2 Product Comparison of the PowerEdge1750, 2650 and 6650 (Source: Based on Dell internal testing as of 12/17/01.) Dell Product Group/Enterprise Page 5 March 2004

6 Feature Dell PowerEdge 1750 PowerEdge 2650 PowerEdge 6650 Processors T a r g e t M a r k e t s / A p p l i c a t i o n s Internal Storage Performance External Hard Drive T Storage Dual Intel Xeon FC- PGA (2GHz/512K cache, 2.4GHz/512K cache, 2.8GHz/512K cache, 3.06 GHz/(512K or 1MB) cache and 3.2 GHz/(1MB or 2MB cache) Dual Intel Xeon FC- PGA (2GHz/512K cache, 2.4GHz/512K cache, 2.8GHz/512K cache, 3.06 GHz/(512K or 1MB) cache and 3.2 GHz/(1MB or 2MB cache) Intel Xeon MP (2.0G Hz and 2.5GHz w/ 1MB L3 cache, 2.8GHz w/ 2MB L3 cache) Chipset ServerWorks GC-LE ServerWorks GC-LE ServerWorks Grand Champion HE (GC HE) Front Side 533 MHz 533MHz 400MHz Bus I/O Channels 4 total: 2x64-bit/133 MHz PCI-X or 1 64-bit/133MHz PCI-X and 1 64-bit 33MHz PCI plus 2x10/100/1000 embedded NICs 5 total: 2 x full length, 1 half-length PCI-X slots (1x64-bit/133MHz and 2x64-bit/100MHz) plus 2 x10/100/1000 embedded 10 total: 8 x full length PCI-X slots (8x64- bit/100mhz and 1 x 32- bit/33mhz), 2 x 10/100/1000 embedded Starting/Max Memory Availability Internal Storage Scalability Embedded SCSI 128MB/8GB PC2100 DDR SDRAM; 2 way interleaved Hot-plug hard drives ECC memory Spare bank memory ChipKill technology Hot-plug, redundant power (optional) Embedded RAID with battery backed cache (optional) Tool-less chassis Cluster support Up to 3 x 1 SCSI drives; Up to 438*GB maximum internal storage 10K/15K RPM SCSI drives PowerVault 2XXS PowerVault 6XX Dell/EMC products Dual channel Ultra 320 SCSI NICs 256MB/12GB PC2100 DDR SDRAM; 2 way interleaved Hot-plug hard drives ECC memory Spare bank memory ChipKill technology Hot-plug, redundant power (optional) Hot-plug, redundant cooling Embedded RAID with battery backed cache (optional) Tool-less chassis Cluster support Up to 5 x 1 SCSI drives; Up to 730*GB maximum internal storage NICs 512MB/16GB PC1600 DDR SDRAM; 4 way interleaved Hot-plug hard drives ECC memory Spare bank memory ChipKill technology Hot-plug PCI Hot-plug, redundant power (optional) Hot-plug, redundant cooling Add-in RAID (optional) Tool-less chassis Cluster support Up to 5 x 1 SCSI drives; Up to 730*GB maximum internal storage 10/15K RPM SCSI drives 10/15K RPM SCSI drives PowerVault 2XXS PowerVault 6XX Dell/EMC products Dual channel Ultra3 (U160) SCSI PowerVault 2XXS PowerVault 6XX Dell/EMC products Single channel Ultra3 (U160) SCSI for external device support Dell Product Group/Enterprise Page 6 March 2004

7 Feature RAID Support Dell PowerEdge 1750 PowerEdge 2650 PowerEdge 6650 ROMB PERC4/Di (internal/external), optional PERC4/DC (external storage) ROMB PERC3/Di (internal only), optional PERC3/DC, PERC4/DC and/or PERC3/QC (internal/external) Optional PERC3/DC, PERC4/DC and/or PERC3/QC (internal/external) Tape Support Internal: N/A Internal: N/A External: PowerVault External: PowerVault 112T, PowerVault 120T 112T, PowerVault 120T DLT1 Autoloader, 128T, DLT1 Autoloader, 136T, T and 122T VS T, and 122T VS-80 h Video e Networking Embedded Embedded Embedded Internal: N/A External: PowerVault 112T, PowerVault 120T DLT 1 Autoloader, 136T, 128T, and 122T VS-80 Dual embedded Dual embedded Dual embedded p Broadcom Gigabit Broadcom Gigabit NICs, Broadcom Gigabit NICs, optional add-in: Intel NICs, r optional add-in: Intel PRO 100 S (copper) single optional add-in: Intel i PRO 100 S (copper) port, Broadcom Gigabit PRO 100 S (copper) m single port, Broadcom NIC NetXtreme; Intel single port, Broadcom Gigabit NIC NetXtreme; Gigabit NICs PRO/1000 MF Gigabit NIC NetXtreme; a Intel Gigabit NICs (fibre), PRO/1000 MT Intel Gigabit NICs r PRO/1000 MF (fibre), single port and dual port PRO/1000 MF (fibre), y PRO/1000 MT single NIC PRO/1000 MT single port and dual port port and dual port t NIC NIC High a Availability Yes Yes Yes Clustering r Chassis Tool-less rack only Tool-less rack only Tool-less rack only Power g Supply 2 X 320W redundant 2 X 500W redundant 2 X 500W redundant Remote e Embedded Embedded Remote DRAC III Management t Systems Remote Access option OpenManage support Access (ERA) OpenManage support OpenManage support Management m Rack a Support 4-post (Dell rack), 2- r k * F post center mount, and 2-post flush mount, and 3 rd party Versarails 4-post Dell and Compaq racks, 2-post flush mount, and 3 rd party Versarails or hard drives, GB means 1 billion bytes; total accessible capacity varies depending on the operating environment. 4-post Dell and Compaq racks, 2-post flush mount, and 3 rd party Versarails Dell Product Group/Enterprise Page 7 March 2004

8 Features and Benefits Table 3 Features, Functions and Benefits of the PowerEdge 2650 Server Feature Benefit Performance Dual Xeon processors at 2GHz, 2.4GHz, 2.8GHz, 3.06GHz and 3.2GHz with 533MHz front side bus (FSB) ServerWorks GC LE chipset Read-ahead and write back cache support embedded RAID Embedded dual channel Ultra3 (U 160) SCSI controller Availability Optional hot-plug redundant power (1+1) and hot-plug SCSI hard drives Optional dual channel RAID on motherboard (ROMB) with battery backed cache The dual Xeon microprocessors with 533MHz front side bus (FSB) provide the performance attributes that are necessary to support compute and memory intensive applications. Performs memory control and provides a PCI-X interface to the local processor bus. GC-LE supports 5 PCI buses, three of which are PCI-X capable, as well as 2 memory channels designed to reduce the latency between processor and memory communications. The read-ahead and write-back cache support is designed to allow faster access to data than read-through and write-through cache. This feature prevents a bottleneck from forming at the RAID processor by storing data in cache as soon as it is processed instead of waiting for the slower disk subsystem to complete its task before the RAID processor proceeds. Scales performance by improving parallel instruction throughput relative to IA-32 and opens opportunities for future performance scaling, e.g., multithreading, etc. Embedded dual channel Adaptec 7899 SCSI controller provides 160MB/s interface from system bus to hard drives. Both channels are routed internally to support up to five internal SCSI hard drives. Customers can take advantage of both the internal channels and split backplane features, which enable them to separate the disk subsystems for different purposes. For example, many customers like to mirror their OS on two drives and use the remaining three drives for data storage. The split backplane and dual SCSI channels split the data paths thus providing an opportunity to experience better performance. Ability to address vast, flat address space in memory (up to 1024TB), localizes applications and data to memory, close to CPU core which is designed to improve performance by reducing hard drive access latencies Allows power supply and SCSI hard drive replacement without having to bring the server down. Optional embedded RAID feature can be activated with the addition of a RAID hardware-enabling key to provide a low cost way to protect your data. Additionally, the ROMB solution doesn t consume a PCI slot, which provides customers with more configuration flexibility. Battery backed cache preserves cache Dell Product Group/Enterprise Page 8 March 2004

9 Feature Hot-plug redundant cooling Online spare bank memory DDR ECC memory with ChipKill technology Dual embedded Gigabit NICs Expandability Up to 12GB of SDRAM Up to 5 x 1 hot-plug SCSI hard drives One open 64- bit/133mhz PCI-X I/O slot and two open 64- bit/100mhz PCI-X I/O slots Manageability Remote Management Benefit contents allowing data to be written to disk in the event of a power loss. The system uses enough fans to provide enough airflow to cool the system components in the event of a single fan failure. Although fans fail infrequently, the outcome is catastrophic for the server components. As such, this feature provides investment protection. The server management will monitor the system memory to detect single bit errors. Once the number of errors surpasses a userdefined threshold the system BIOS will initiate a fail over to a spare bank of memory. This feature is an option that requires a customer to deploy two Dims that will not be utilized unless a fail over is necessary. This feature allows the system to tolerate multi-bit memory errors of a memory chip on a DIMM, including failure of an entire chip. Not only does the ECC logic in the chipset correct any single bit error in memory, it can also correct up to 4 bits in error from the same memory chip. This is important because essentially any failure mode of a memory chip results in a correctable error and allows the system to continue operating without interruption. Provides fail over support and maximizes I/O throughput of embedded NICs. Embedded NICs are backward compatible to 10/100 speeds. The system supports a minimum of 256MB up to 12GB of DDR DRAM and 2:1 memory interleaving, which reduces memory latency and thus helps to improve system performance in some applications. Many Internet and network infrastructure applications benefit from processor and memory performance improvements. The 5 x 1 hot-plug SCSI hard drives allow for up to 730GB of internal storage capacity at 10,000 and 15,000 ROMs. The three I/O slots enable customers to expand the functionality of the system beyond what is supported with the embedded feature set. The expansion can be achieved by adding PCI and/or PCI-X cards. The system supports Embedded Remote Access (ERA), which provides remote and out of band management without consuming a PCI slot. ERA also provides customers with integrated headless support meaning that customers can deploy their servers without a KVM switch and, thus, helps to reduce the total acquisition and deployment costs. ERA also addresses the customers need to manage their remote server infrastructure from a centralized location, which can help reduce the TCO of the server. Dell Product Group/Enterprise Page 9 March 2004

10 Feature Systems Management Dell OpenManage IT Assistant (ITA) Dell Server Assistant (DSA) Serviceability Tool-less Chassis Cable-less design New active bezel System LCD panel System Identification button on rear of chassis KVM ports on front of chassis Benefit The embedded systems management (ESM4) detects system events such as fan failures and temperature and voltage problems. ESM4 also generates alerts and allows administrators to detect and remedy problems. Intuitive browser-based application makes management of clients easier. DSA is designed to make OS installation quick and easy, and provide customers with one stop shopping for setting up a PowerEdge server, including providing the latest Dell drivers, RAID and NIC configurations, Dell diagnostics, and electronic documentation. The tool-less chassis allows easy access to internal system components, which makes it easy to service and maintain. This improvement can translate into a lower TCO for the server. The SCSI backplane blindmates to the motherboard, eliminating the need for cables. This not only improves serviceability of the system, but also improves airflow. The improved airflow can help to lower the operating temperature of the server. Further, the reliability of most parts improves at lower temperatures. The new bezel will display the Dell logo backlit in blue when the server is functioning properly. If the system encounters any type of failure, the Dell logo light will go off and a yellow caution light will emit indicating a problem. This feature is designed to make it easier for a customer to identify a problem server in the data center. The system includes an LCD panel on the system faceplate located behind the system bezel. The LCD panel is a 10-digit display that produces error codes and text messages. The feature makes it easy for customers to diagnose problems locally. The system includes an LED on the back of the server that mimics the functionality of the LED on the bezel. Additionally, the LED functions as a system locator. Simply press a button on the front of the chassis or generate a command via OpenManage and the LED will blink allowing system administrators to easily identify a system in a rack full of 2U servers. Once the system is identified, push a button and the light will stop blinking. Single PS/2 connector and USB connector (for keyboard and mouse) and video port on the front of the chassis for customers who use keyboard/video/mouse (KVM) carts in their data centers. Front accessible KVM ports can provide two benefits: 1) improved serviceability because customers do not need access to the rear of the rack, and 2) simplified cable management by reducing the need for KVM cables on every system attached to switches (i.e. customers only have to plug into the system being serviced). Dell Product Group/Enterprise Page 10 March 2004

11 Target Markets/Applications The PowerEdge 2650 is Dell s third-generation, affordable, ultra-slim-line (2U) full-featured rack system ideal for multi-server rack environments. This server is designed to meet the needs of ISPs, corporate data centers and remote sites that require a dense, easily racked, single or dual processor server that offers high levels of performance and bandwidth. The PowerEdge 2650 s design incorporates the GC-LE chipset, which supports 533 MHz Front Side Bus and up to 12GB of 266 MHz DDR memory and 3 PCI-X I/O buses. The product s feature set makes it well suited for deployment in computeintensive general-purpose server applications such as: Collaboration and servers Departmental database servers Infrastructure servers (File and print, Proxy and caching, etc.) In addition, the PowerEdge 2650 is ideal for use in front end and some mid-tier applications of a three-tier Internet Architecture such as: Secure Web servers Caching servers Streaming media servers Small database servers Options The PowerEdge 2650 may be enhanced in the following ways: Add a microprocessor (up to two in a system) Increase memory (up to 12GB) Add 2 spare DIMMs for online spare memory support (maximum memory capacity limited to 8GB in this configuration) Add internal HDD storage (up to 5 x 146GB SCSI drives) Add NICs (Intel PRO/100+ with or without encryption, Broadcom Gigabit NIC, Intel PRO/1000 NIC (copper), Intel PRO/1000F (fibre), and Intel PRO/100+ Dual Port NIC) Add optional embedded PERC3/Di for internal SCSI drives or PERC3/DC or PERC4/DC dual channel RAID controller for external storage (128MB RAM); PERC3/QC quad channel RAID controller for external storage Dell Product Group/Enterprise Page 11 March 2004

12 Add fibre channel HBA adapter for attachment to external fibre channel storage and SAN PowerVault 2XXS SCSI-based external storage enclosures PowerVault 6XXF fibre channel-based external storage enclosures Add DVD as an option Wide range of OS support, including Microsoft Windows 2000 Server, Microsoft Windows 2000Advanced Server, Microsoft Windows Server 2003 Standard Edition, Red Hat Linux 8.0, 9.0, ES v2.1, AS v2.1, and Novell NetWare 5.1 and 6.0 Supports 2-post and 4-post rack environments Add external TBU support Add 48v DC power supply option Service and Support Dell offers a broad portfolio of services that help optimize use of Dell technology, rapidly deploy systems, and maximize system uptime. Dell provides expert advice, technical assistance, and a single point of contact, while striving to help achieve a lower total cost of ownership. Dell Technology Consulting Group (DTC) Delivers valuable assistance for IT Infrastructure (Microsoft Windows 2000, Exchange, Thin Client, Systems Management), and storage consulting Offers consulting programs for planning, implementation, tuning, training, backup and recovery Technology Solutions Center Comprehensive testing facilities developed jointly by Dell and Intel Proof- of- concept validation and performance improvement through application tuning in a controlled setting Training for system administrators and operators Custom Integration High- quality, one- touch custom factory integration services Asset data services, hardware and software integration, replacement parts program Installation Services Helps put new technology to work rapidly Dell Product Group/Enterprise Page 12 March 2004

13 Includes implementation planning; on- site installation of server, storage, and clustering products; mounting Dell products into Dell- supported racks; and a suite of upgrade services Standard Support Services Limited warranty 1 and three years of Next Business Day (NBD) Parts Replacement and one year NBD On-Site 2 Labor Service Pre-Failure Alert Program 3 for Dell hard disk drive and DIMM components 30- Day Getting Started Program Helpline 4 for Dell servers 24/7 toll-free hardware technical phone support for as long as you own your Dell server 24/7 on-line support featuring extensive on-line tools at support.dell.com and Resolution Assistant on PowerEdge servers Other Optional Support Services Extended NBD on-site 2 service or parts delivery for up to five years Same day on- site support services including 4-hour response 5, and 2-hour response and 6-hour repair 6 DirectLine toll-free telephone support for Microsoft Windows 2000, Windows NT, Novell operating systems DirectLine Plus toll-free 24/7 telephone support for select Microsoft BackOffice applications, Red Hat Linux (annual contract required for 24/7 support), and enhanced operating system support Services vary by region. For more information on the available services in your area, please visit 1 For a complete copy of our guarantees or limited warranties, please write to Dell USA L. P., One Dell Way, Round Rock, Texas 78682, Attn: Warranty. 2 Service may be provided by third-party. Technician will be dispatched if necessary following phone- based troubleshooting. To receive next business day service, Dell must notify the service provider before 5: 00 pm (depending on service contract) customer time. Availability varies. 3 The Pre-Failure Alert program is available only in the United States on selected Dell PowerEdge servers (1xx0, 2xx0, 4x00, 6xx0, 8450) and select PowerVault products. PowerEdge 300 is not included. Your system must be monitored by Dell-recognized system management applications in order to participate in the Pre-Failure Alert Program. The Pre-Failure Alert Program covers Dell products utilizing applications that can acquire information from the HIP and OpenManage Server Agent.ʺ day telephone support program at no additional charge to help customers with installation optimization and configuration questions during the critical 30- day period after shipment of your PowerEdge. This program is available to customers who purchase Novell NetWare or Microsoft Windows NT Server or Windows 2000 with their PowerEdge server from Dell. Support provided after the 30- day Getting Started Program will be for only the Dell Product Group/Enterprise Page 13 March 2004

14 Dell hardware. Beyond 30 days from the invoice date, Dell s DirectLine telephone support service is available for purchase for NOS support. 5 Available within a 125- mile radius of over 80 metropolitan areas. Customers not located within a 125- mile radius of the stocking locations are not eligible for this offering. Not available with any other Dell systems. Available in the U. S. only. For 24/ 7 service, Dell will dispatch a service technician within 4 hours of determining the hardware problem following phone-based trouble-shooting. 6 Available within a 25- mile radius of over 60 metropolitan areas. Customers not located within a 25- mile radius of the stocking locations are not eligible for this offering. Available on select Dell PowerEdge and PowerVault models in the U. S. only. Dell will, if necessary after phone- based troubleshooting, dispatch a technician to the customer site within 2 hours of determining the hardware problem. Service is subject to the terms and conditions of the service contract. See for details. Dell, PowerVault and PowerEdge are trademarks of Dell Computer Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2003 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden. For more information contact Dell. Dell cannot be responsible for errors in typography or photography. Dell Product Group/Enterprise Page 14 March 2004