Employee Overview of ISO/TS 16949:2009

Transcription

1 Your Organization Presents an: Employee Overview of ISO/TS 16949:2009 Presented by: 1

2 Today you will learn... What TS is all about Why Your Organization wants to implement it How you can help develop and improve the quality system prepare for the quality system audit 2

3 TS Is... A process approach for: Implementing an effective quality management system, and Enhancing customer satisfaction through continual improvement Based on ISO 9001:2008 3

4 C U S T O M E R Continual Improvement of the Quality Management System Management Responsibility C U S T O M E R R E Q U I R E M E N T S Resource Management Input Product Realization Measurement Analysis & Improvement The Process-Based Quality Management System Output Product S A T I S F A C T I O N 4

5 the ISO 9000 family of standards include... ISO 9000:2005 Quality Management Systems - Fundamentals and Vocabulary ISO 9001:2008 Quality Management Systems - Requirements ISO 9004:2009 Managing for the sustained success of an organization A quality management approach 5

6 TS 16949:2009 incorporates all ISO 9001:2008 requirements and... ISO/TS 16949:2009 Quality Management Systems - particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations Customer Core Tools Manuals Advanced Product Quality Planning (APQP) & Control Plan Potential Failure Mode Effects Analysis (FMEA) Production Part Approval Process (PPAP) Fundamental Statistical Process Control (SPC) Measurement Systems Analysis (MSA) 6

7 Goals for TS 16949:2009 Achieve quality by managing the processes that create products and services with an emphasis on: preventing problems reducing variation Give the customer confidence that products and services will consistently meet requirements Give the organization confidence that it can achieve its objectives 7

8 Your Organization is Adopting ISO/TS 16949:2009 to COMPLY: Your key customers have said Your Organization must demonstrate compliance to TS to keep its status as a Tier 1 supplier SELL: Many future customers will require compliance before considering Your Organization as a possible supplier COMPETE: Most of Your Organization s competitors will seek TS registration as a means of getting more business IMPROVE: All companies adopting TS have reported that it has provided many benefits and improvements 8

9 A Quality System must be SEDA Suitable Effective Documented Auditable Words of wisdom from Victor Schur (Sears) 9

10 The Basis of a Quality System is to... say what you do, do what you say, record what you did, check the results, and act on the difference Words of wisdom from Ian Durand (US Technical Advisory Group to ISO TC 176) 10

11 ISO 9001/TS Quality Management Principles Customer Focus Leadership Involvement of People Process Approach System Approach Continual Improvement Factual Approach to Decision Making Mutually Beneficial Supplier Relationships 11

12 Customer Focus Organizations depend on their customers and therefore should: understand current and future customer needs; meet customer requirements; and strive to exceed customer expectations. 12

13 Customer related processes are vital to business success... Advertising and Inquiry Handling Offer, Quote and Contract Processing Customer Complaint Handling Customer Feedback = Customer Satisfaction? 13

14 Leaders should: Leadership establish unity of purpose and direction of the organization, and create and maintain the internal environment in which people can become fully involved in achieving the organization s objectives. 14

15 Your Organization s Goals are Captured in its Quality Policy The quality policy was developed by top management to: tell customers what Your Organization s quality goals are, and tell all employees what they should strive for Do you know Your Organization s quality policy? Insert Quality Policy Statement Here 15

16 Your Organization s Goals are Deployed through Objectives Our key corporate objectives are to: CI Objective #1: CI Objective #2: CI Objective #3: Do you know you contribute to achievement of our key corporate objectives? (discuss and/or give examples) 16

17 Performance Against Desired Results Actions are taken when management or customer objectives are NOT achieved: Zero Defects (PPM) Capability (Cpk, Ppk) Efficiency (thruput, scrap, waste) On-Time Delivery (schedule adherence) Expediting Costs (premium freight) 17

18 Process Approach INPUT ACTIVITY OUTPUT Monitor more than process output: (typically through inspection activities) Monitor inputs and transformation activities as well: (i.e. define/control input, develop controls and mechanisms to manage the activity, and define/measure output in terms of desired results that are linked to established the organizations performance and improvement objectives) 18

19 a simple process model 19

20 Production and Service processes must be... Capable Effective Efficient Continually Improved 20

21 Product/Service Quality must be Planned (APQP) Validated (PPAP) Monitored (SPC) Verified (Inspection/Test) 21

22 System Approach Identify, understand, and manage interrelated processes (system) the output of one process is the input to one or more subsequent processes in the system these interfaces must be managed to ensure the outputs of a process meet the input requirements of related process(es) that follow 22

23 Involvement of People People at all levels are the essence of an organization, and their full involvement enables... their abilities to be used... for the organization s benefit 23

24 Continual Improvement Continual Continuous Continual improvement of the organization s overall performance should be a permanent objective: improvement activities must planned (take action to achieve a desired result) and monitored for effectiveness 24

25 Potential and Actual Problems must be identified and eliminated... Process Monitoring Internal Audits Complaint Processing Nonconforming Product Control Corrective/Preventive Action 25

26 The QMS must be used for continual improvement... Improve Process through PDCA Cycle Plan Do Act Check QMS Results Measure/Monitor Results Against Objectives - Improve Process and Change QMS as Needed to Achieve and Sustain Desired Results Improvement Objective Baseline Performance 26

27 Factual Approach to Decision Making Effective decisions are: based on the analysis of data and information. 27

28 Mutually Beneficial Supplier Relationships An organization and its suppliers are inter-dependent so: a mutually beneficial relationship enhances the ability of both to create value. 28

29 Purchased materials and services must be what s needed... Purchase Document and Data Control Supplier Evaluation and Monitoring 29

30 A TS QMS Benefits You You get good materials and correct data and information to work with The equipment and tools you use are suitable and in good condition You receive the necessary instructions and training to do your job You are able to quickly find things and obtain the information you need Should there be anything that prevents you from doing a good job, you are able to report the problem and get help to do something about it 30

31 A TS QMS Benefits the Entire Organization The customer s needs and requirements are well understood Vendors and subcontractors supply high quality materials and services All activities, from taking orders to shipping finished goods, are planned and coordinated Rejects and rework rates are decreased, saving materials and time while improving efficiency and productivity All functions and personnel can identify problems affecting quality and find and implement solutions The organization supplies better quality products and wins new customers and markets 31

32 You can help implement an effective QMS... Learn how the quality system works Help define and implement your portion of the quality system (i.e. YOUR PROCESSES): Say what you do (document) Do what you say (implement) Prove it (keep records) Improve it (communicate and participate in quality audits) Help maintain document control Report problems 32

33 You can help prepare for the TS audit... Know the organization s quality policy Check your documents and records Clean up your work area Prepare to demonstrate to the auditors how you use the QMS to manage YOUR PROCESSES: Say what you do Do what you say Prove it Improve it 33

34 Employee Handout for today s Overview of TS TS Benefits the Organization The customer s needs and requirements are well understood Suppliers provide high quality materials and services All activities, from taking orders to shipping finished goods, are planned and coordinated Rejects and rework are decreased Everyone gets involved in improvement The Organization supplies higher quality products and wins new customers TS Benefits You... You get good materials and correct data and information to work with The equipment and tools you use are suitable and in good condition You receive the necessary instructions and training to do your job You are able to quickly find things and obtain the information you need Should there be anything that prevents you from doing a good job, you are able to report the problem and get help to do something about it You Can Help Implement it... Learn how the quality management system works Help develop procedures and work instructions for your portion of the system i.e. your processes... Say what you do Do what you say Prove it Improve it Help maintain document control Report problems Participate in internal audits and process 34 improvement activities