Recruitment Information. Receptionist Salford Ref: SAL480

Transcription

1 Recruitment Information Receptionist Salford Ref: SAL480 1

2 Introduction Thank you for your interest in this role. You will find enclosed in this pack further information with the job description and person specification. We wanted to share in this introduction with you the work that we do and why this role is so important to us. About Brook Brook helps young people to make informed, active choices about their personal and sexual relationships so they can enjoy their sexuality without harm. Brook services provide free and confidential sexual health information, contraception, pregnancy testing, advice and counselling, testing and treatment for sexually transmitted infections and outreach and education work, reaching over 290,000 young people every year. Becoming a Bigger, bolder, better Brook Until 2011 Brook operated as a network of independent charities but we have now merged into a group of 17 subsidiary charities under a parent company. There are 13 centres in England and one each in Northern Ireland, Scotland and Jersey. We employ over 600 staff across the UK. Brook s Strategic goals Across the UK at Brook, we have eight strategic goals, which we work towards in all of our services, these are: young people will be involved in all of our work we will ensure we are a robust organisation that provides value for money evidence, clinical excellence and a commitment to ongoing improvement will drive all our work we will develop a strong Brook workforce including volunteers and trustees who are connected to and driven by our values we will establish a framework for measuring and demonstrating evidence of impact we will share our learning, knowledge and expertise with professionals we will develop, maintain and establish strong relationships with a range of partners we will develop a robust and sustainable funding and support base. Receptionist - Recruitment Information March 14 2

3 We have three key business areas; Clinical and support services including provision of contraception, testing and treatment for sexually transmitted infections and counseling. Education and training this is rights based and needs led. Education is provided for young people and training for professionals. Campaigning, lobbying and advocacy to educate and influence young people, parents and carers, professionals, parliamentarians and other decision makers. The following weblink shows the areas that we cover The Ask Brook helpline is also available to all young people under 25 and provides a free and confidential telephone helpline , text information service and secure online enquiry service via Education For Choice Education For Choice (EFC) is a project of Brook and supports young people s right to informed choice on abortion by: delivering workshops for young people; providing evidence-based information and resources; and training health and education professionals. EFC calls for all young people to get accurate information and good quality education about abortion, and impartial support with pregnancy decision-making whoever they are, whoever they ask and wherever they go. Find out more at: Campaigns Brook campaigns for sex and relationships education (SRE) to be fit for the 21 st century through our Sex:Positive campaign. We know that young people want SRE that is relevant to their lives, focuses on relationships as well as sex, is honest about human sexuality and taught by professionals who are well prepared and confident. You can find out more about the campaign at In partnership with FPA we also run the XES We Can t Go backwards campaign, launched in response to reports of restrictions to contraception and sexual health services across the UK. Brook and FPA are calling on people in the UK to join the campaign and rate and share their experiences of contraception and sexual health services, good and bad, through the interactive online sexual health map. Find out more at Receptionist - Recruitment Information March 14 3

4 Resources for professionals Brook produces a range of widely used and respected publications to inform work and understanding of sexual health and sex and relationships education for use by nurses, GPs, teachers, parents, youth workers and young people themselves on a broad range of sexual health issues. Find out more at The Traffic Light Tool guide to assessing sexual behaviours is our online safeguarding tool for all professionals working with children and young people. The tool is available online at a PDF version can also be downloaded and it is also supported by training and consultancy packages from Brook trainers across the country. Brook training, education and outreach services Brook delivers high quality, affordable training for all professionals working with young people. Our expertise is developed from almost 50 years of experience working with young people and all our training is informed by their views and perspectives. Brook provides, education and training in: Condom distribution Chlamydia screening Sexual exploitation Boys and young men Sexual bullying Abortion: decisions and dilemmas Sexual health for people with a learning disability Supporting young people to safely navigate risk Confidentiality, the law, negotiation and consent Building self esteem and managing relationships. In addition, Brook can develop tailored, made to measure training. The UK Sexual Health Awards Together with FPA we host the UK Sexual Health Awards celebrating and showcasing all the creative and innovative work that is taking place in sexual health every day. Find out more about the awards and who the winners for 2014 were at: Links and further information You can find further information about our vision, mission, values and Strategic Framework here: CEO blog: Receptionist - Recruitment Information March 14 4

5 The recruitment process The role specification is at the end of this information. You can apply by completing our application form and return it to us at HRRecruit.org.uk by the closing date. If you are shortlisted we will contact you further with details of the selection process and dates. To be considered for this role you will believe passionately in the rights of young people and have experience of working within Data Protection and Privacy laws. You must demonstrate a commitment to the aims, values and purposes of Brook and the young people in the communities in which we work and possess an open minded, customer focused attitude with a passion to make a difference Please be aware that this post is subject to a Disclosure and Barring check and clearance that is satisfactory to Brook. What we can offer you If you are appointed to the role we can offer a competitive salary and a range of attractive company benefits including a matched contribution scheme (up to 4% employers contribution) If you believe you have the right skills and abilities to do this job, we d like to hear from you. Receptionist - Recruitment Information March 14 5

6 Role Specification Receptionist Post: Receptionist Ref: SAL480 Reports to: Service Coordinator Location: Salford Hours: 6 hours per week. Monday Salary: 14,437 per annum pro rata Key accountabilities To provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate. Responsibilities o Assist with creating an appropriate atmosphere to enable clients to feel at ease using Brook services o Register clients ensuring that personal details, reason for visit, referral and action taken are accurately recorded using appropriate Brook procedures and database systems o Refer clients to members of the clinical team, make follow-up appointments and signpost externally as necessary o Give non-clinical information and advice to young people who may attend for information on sexual health or related issues including condom teaching in accordance with Brook policies o Arrive in good time to start the session promptly and remain on the premises until all clients have been seen and/or the session has finished o Undertake reception and administration duties including greeting clients, taking telephone calls, filing, database input, faxing referral letters, secure storage of confidential information Receptionist - Recruitment Information March 14 6

7 o Ensure that client files, leaflets, supplies and paperwork are available and in order. Adhere to confidentiality procedures at all times. infection control and health and safety guidelines o Assist with the induction, training and supporting of new Receptionists and CSW staff in liaison with the Centre Manager o Work effectively as part of a multi-disciplinary team to meet the needs of young people o Facilitate the safe storage, movement and dispensing of supplies according to agreed procedures and pathways. Adhere to infection control and health and safety guidelines o Keep up-to-date with sexual health issues, current legislation involving young people and Brook guidelines and information o Participate in education, marketing and promotional activities for Brook as requested. o Attend internal staff and supervision meetings. Other o Undertake such duties not included in the job description as are reasonably requested by the post holder s Line Manager. o Work within the policy framework of Brook including maintaining confidentiality and safeguarding of young people. o Undertake on-going training to keep up with developments in relevant fields and to fulfil all requirements of the role, including new and on-going treatment or procedures. o Attend regular supervision to assess progress and inform support and training. o This job description and person specification may be subject to review from time to time in consultation with the post holder. o Brook is committed to equality in employment and service delivery and all staff are expected to actively promote equality and diversity in all aspects of their work Receptionist - Recruitment Information March 14 7

8 Person specification The successful applicant will have the following experience; Essential Able to provide support and cover when required Supports the aims and work of Brook Centres Maintains strict confidentiality concerning all Brook matters Educated to GCSE standard Previous receptionist or administrative experience Experience of customer service Experience of telephone work Experience of record keeping Ability to work both independently and co-operatively as part of a multi-disciplinary team Good written and verbal communication skills Understanding of the communication skills required to work with a diverse client group including those with complex needs that can include disability and communication difficulties Excellent customer service skills. Has keen interest in the welfare of young people and in their concerns Ability to relate to young people and those who work with them Ability to work under pressure Ability to listen attentively and patiently to a young person Awareness of issues affecting young people, especially in the area of sexuality and personal relationships Good interpersonal skills including tact and diplomacy Experience of word processing and inputting and retrieving information form a computer system Flexibility, reliability and punctuality Understanding of equality and diversity principles Ability to organise work and perform administrative tasks including record keeping and filing Ability to work in a sensitive, confidential and non-judgemental manner Receptionist - Recruitment Information March 14 8

9 Ability to follow written instructions Desirable Experience of work on telephone helpline Experience of advice work Experience in the field of health/sexual health or youth work Receptionist - Recruitment Information March 14 9