Beginner s Guide to VoIP

Size: px
Start display at page:

Download "Beginner s Guide to VoIP"

Transcription

1 White Paper Contents Introduction....2 What VoIP Can Do For You....2 Cost Savings....2 Improved communication capabilities....3 Integration with other communication methods....3 VoIP vs. Traditional Telephony....4 Varieties of VoIP....5 Premesis VoIP....5 Hosted VoIP....6 Internet VoIP....6 Managed VoIP....7 Unified Communications & Collaboration....8 VoIP call centers....9 Pricing and Cost....9 Pricing models Telecom costs Upkeep Network costs Functionality Other variables Premesis price ranges Hosted price ranges Making Your Choice About Ziff Davis B2B Ziff Davis B2B is a leading provider of research to technology buyers and high-quality leads to IT vendors. As part of the Ziff Davis family, Ziff Davis B2B has access to over 50 million in-market technology buyers every month and supports the company s core mission of enabling technology buyers to make more informed business decisions. Copyright 2013 Ziff Davis B2B. All rights reserved. Contact Ziff Davis B2B 100 California Street, Suite 650 San Francisco, CA Tel: Fax:

2 Introduction Sooner or later you re going to have a Voice over IP (VoIP) phone system. The reason is simple: All telephone systems, networks, and services are moving towards VoIP. As its name indicates, VoIP uses IP-based rather than traditional telephone technology to handle, process, and deliver voice calls. It s a major improvement for a lot of reasons. But you need to consider a couple of important questions before you buy. One is which of the many available types of VoIP systems will best fit your needs. A related one is the best way to purchase or otherwise pay for the system you choose. This guide will help you settle these and other questions. What VoIP Can Do For You Converting voice audio into IP packets brings major technical benefits. First, it turns call handling into just another IP application. This provides a myriad new ways to process, store, manipulate, and route voice audio data. Second, it lets the delivery of the voice data take place over IP networks. This can be a lot cheaper than with traditional telephone networks. Perhaps more important, it makes the distance the voice data travels irrelevant as is the case with other types of Internet data in general. VoIP also has drawbacks, however. IP networks weren t originally designed to carry delaysensitive traffic like voice. They were also not designed to meet the stringent reliability standards of the public switched telephone network (PSTN). Even so, by now the benefits of VoIP far outweigh the drawbacks, especially with so much effort under way to alleviate the latter. Here are some of the benefits: Cost savings From the beginning, VoIP s biggest selling point was how much money it could save. Of course, there may have been a bit of oversell involved so there is definitely a need for reality checks on claims of VoIP cost savings. Even so, moving to VoIP may save you money in a number of areas: Equipment purchase: The price of VoIP call-handling equipment (IP PBXs) can be significantly lower than that of traditional PBXs of the same capacity Calling charges: VoIP calls can travel between your branch offices for free over your corporate wide-area network (WAN), cutting long-distance charges. IP telephony service providers may also charge less for outbound and toll-free inbound calling than do traditional carriers Upkeep: VoIP systems are easier and thus less expensive to manage, maintain and update than traditional PBXs CapEx: VoIP makes it possible to use hosted phone service and pay monthly fees instead of purchasing equipment, which eliminates the need for upfront capital expenditures ziffdavis.com 2 of 13

3 Wiring: Because VoIP runs over your IP data network, there is no need for separate telephone wiring. This can be a big saving in new installations Improved communication capabilities Though saving money always sounds good, VoIP s greatest value is actually the powerful communication capabilities it brings businesses. A basic system may or may not be much cheaper than a traditional setup. Indeed, refurbished end-of-life key systems suitable for small companies can be quite cheap these days. And many companies with traditional systems, large or small, have already paid them off, so any new system will cost more. But even when there s no price advantage, VoIP still brings big benefits. For example, it for the first time makes the features and functions of high-end traditional systems available to small companies as well as large ones. These include but are not limited to the following: Auto attendant: Automated answering of incoming calls, letting callers press keys or speak words to make their choices Personalized voice mail: Lets employees record their own greetings in place of a generic system recording ACD: Automatic call distribution, routing calls to employees best suited to answer them, based on definable rules Extension dialing and transfers: The ability to make or transfer calls to other employees by dialing their extensions In addition, VoIP makes possible new capabilities that even the most expensive traditional systems can t match, including: HD voice calling: Provides far clearer sound quality than is possible with traditional systems Graphical onscreen interfaces: Let employees click to make or answer calls, and drag-and-drop to transfer them Visual voice mail: Lets users see their messages on-screen or in their inboxes, and click or drag-and-drop to listen to or forward their messages Soft phones: Allow employees make calls through PCs rather than desk phones, so they don t need to hold receivers to talk or press keypads to dial Presence detection: Lets employees know when others are on the phone or available to talk Integration with other communication methods A broader benefit that VoIP brings to business telephony is the ability to integrate voice calling with other IP-based business communication tools. Such integration can be difficult or impossible with even high-end traditional systems. When this kind of integration takes hold, business ziffdavis.com 3 of 13

4 communication is no longer solely or even predominantly about talking on the phone. Rather, voice is just one of a number of communication methods that employees can choose from and easily switch among as needed. VoIP vs. Traditional Telephony From a technical point of view, voice communication involves two separate functions. One is call handling. That means routing, switching, transferring and forwarding calls, and other actions necessary to make sure the call reaches the right person. It also includes things like voice mail and music on hold to make the calling experience more professional and pleasant. In a typical business phone system, the PBX (private branch exchange) does this. The other function is transport that is, actually delivering the voice audio to and from the people at the ends of the call. This happens over wires, cables or wireless connections, and uses physical phones or their PC software equivalent known as soft phones at each end to convert the voice data to and from audible sound. From these basic ingredients it is possible to create a wide variety of VoIP systems. To start with, both call handling and transport can employ either IP or traditional technology. Mixing IP and traditional technologies produces four possible combinations of call handling and transport, the first three of which qualify as VoIP: IP call handling, IP transport IP call handling, traditional transport Traditional call handling, IP transport Traditional call handling, traditional transport There are different flavors of IP transport as well: IP calls may travel over the public Internet IP calls may travel over corporate or other private/managed networks Calls may travel partly over IP, partly over traditional networks In addition, the IP transport involved can connect different types of locations or entities, including: Different branches of a company A company and its traditional or IP-based telephony service provider (SP) Finally, VoIP companies can package and sell the various technical elements in different ways to create widely varying commercial products. The most obvious differentiating factors include: Who owns and operates the call-handling equipment Where the equipment is physically located ziffdavis.com 4 of 13

5 How the VoIP company charges for the product Whether call handling and transport are bundled as part of the same service What kinds of user endpoints (phones or soft phones) are involved Who purchases the endpoints: the provider or the customer What kind or level of functionality the product offers This last set of differentiators largely determines what commercial category the VoIP product ultimately fits into. The best-known categories are premises and hosted VoIP. Mixing these categories and variables produces an array of possible combinations, nearly all of which represent VoIP products or services of one sort or another. And together, they illustrate the complexity of the decision you face once you start shopping for a VoIP phone system. Varieties of VoIP Premises and hosted VoIP are among the best-known types of VoIP products. But they are far from the only ones. The following descriptions detail the advantages of premises, hosted and other key types of VoIP products, services and systems. Premises VoIP This means an IP PBX sitting and running in the customer s office or other facility. The customer purchases and owns the equipment. Within the customer s premises, calls travel over the corporate IP network rather than over internal telephony wiring. Premises systems are cheaper than traditional PBXs, but their cost can be considerable nonetheless. In addition, the customer still has to manage, maintain and upgrade the system. Although this is easier than with traditional PBXs, it can take a fair amount of time, skill and money. Transport of calls between the company and the telephony service provider can be via IP (usually based on SIP, or session initiation protocol) or traditional trunk lines. IP trunks can connect directly to the IP PBX at the customer s premises, while traditional trunks have to connect to it through a gateway. IP trunks may be substantially cheaper. And as managed IP connections they can provide excellent voice quality. At the same time, traditional trunks and telephony services are fairly price-competitive these days, in part because most traditional telcos use IP in their backbone networks. And traditional lines have bullet-proof reliability, remaining in operation even in case of power or Internet outages. Transport between sites takes place via IP connections using the corporate WAN. This is an advantage even when using traditional transport to and from the telephony service provider. For one thing, it eliminates long-distance charges for calls between sites. It also lets a single IP PBX handle calls for multiple sites, if desired. And it makes it possible to use all sorts of integrated IP-based features, including those described below under unified communications, on calls between sites. These can range from inter-branch extension mobility and dialing ziffdavis.com 5 of 13

6 to integrated instant messaging to presence detection to video conferencing to online collaboration tools. These possibilities represent yet more evidence that VoIP is no longer just about saving money. Hosted VoIP This means the IP PBX sits and runs in the provider s data center. The provider owns and operates the IP PBX, and the customer pays a monthly fee for the call-handling functionality it provides. Calls travel over an IP connection to and from the customer s premises, and thence through the office local-area network (LAN) to/from employee s desks. Connection to the PSTN for external calls takes place through a gateway from the provider s network. The IP connection between the customer s premises and the provider s data center can be one of several types. Most commonly, the calls travel over the public Internet. Alternatively, they may share a private IP connection with the customer s other data. Or they may travel over a private IP connection dedicated to voice traffic alone. Such dedicated connections are usually bundled with the hosted VoIP service itself. Services that employ private IP connections are more expensive than those that run over the public Internet. Hosted VoIP s biggest selling point is that the customer doesn t have to pay for the call-handling equipment. Even though IP PBXs are cheaper than traditional ones, any such upfront expenditure can still be burdensome, especially in a harsh economic climate. There are also variations. The monthly fee may or may not include phones. If not, the customer has to buy them. The fee may be per user, per extension or some other measure. As with premises systems, inter-branch calling is free. And the customer has no responsibility to manage or maintain the equipment, or keep it updated. That can mean considerable savings. On the other hand, moving to hosted VoIP also has costs. In particular, it may require spending money to boost the company network s ability to handle the new voice traffic that will be traveling over it. This is discussed in more detail in the Pricing and Cost section. Most important, payments for hosted service continue forever. With an IP PBX, once the equipment is paid for, the only ongoing expense is for management, maintenance and the like. In short, hosted VoIP is only cheaper than premises VoIP until it isn t. And that crossover point can come as soon as in one to three years. In any case, the attractions of recurring revenues have motivated many VoIP companies that started out as vendors of premises IP PBXs to begin offering hosted VoIP services running on those same IP PBX platforms. Internet VoIP From the beginning, Internet calling service Skype has shaped perceptions of VoIP as a whole. Even now, many casual observers assume that VoIP calls always travel over the public Internet, that their quality is thus suspect, that they always involve headset-equipped computers, and that they are free. The logical implication of these assumptions is that VoIP is OK for penny- ziffdavis.com 6 of 13

7 pinching individuals, but not for businesses. Business VoIP today bears little resemblance to Internet VoIP services like Skype. Yet some of the early assumptions continue to linger or at least have not been fully dispelled. For that reason, it s necessary to continually clarify the realities of business VoIP in several areas. For one, business VoIP calls may never travel over the public Internet. Even when they do, as with hosted VoIP, quality will not necessarily be a problem. A related reality is that business VoIP solutions ensure quality in a number of ways. And because of technologies like HD voice the clarity and sound quality of calls can, as previously noted, be superior to that of traditional calls. Lastly, VoIP calls aren t always free or even necessarily cheap. In fact, calls to regular phones may not cost much less than with traditional phone service. At the same time, it s important to note that Internet VoIP is itself becoming a business tool. One reason for this is that you can probably reach everyone you want to via Skype, due to its huge registered user base. A second is that new owner Microsoft, understanding this value, is integrating Skype calling into business communication. Specifically, it is making Skype accessible via its Lync 2013 IP PBX software platform. A lot of small businesses were already using Skype as a routine business tool. This integration will take its business use mainstream. Managed VoIP This lower-profile but still significant category has roots in pre-voip services that offered companies the use of managed traditional phone systems for a fee rather than for purchase. Here, the provider puts an IP PBX in the customer s premises. The provider may be an IP PBX manufacturer itself or a third-party services company. The provider owns, manages and maintains the IP PBX, using it to handle the customer s calls and charging a monthly fee as with hosted VoIP. But unlike with hosted service, calls don t have to travel over the public Internet to reach the IP PBX, since it is in the customer s premises. Another difference is that the cost of outbound calling isn t included in the fee, although the managed service provider might arrange with a telephony service provider to provide PSTN connectivity as part of a package. Some hosted VoIP providers are moving in this direction. Rather than handling calls using only IP PBXs in their data centers, they are locating that equipment wherever it makes the most sense including in the customer s premises. This might happen, for example, if the customer is large enough to justify a dedicated appliance. Or it might be necessary for security or compliance reasons. In any case, if the IP PBX is only in the customer s premises, this approach might merit a new name, such as premises-based hosted VoIP. Another possibility is a hybrid hosted solution, sharing the call handling between premises and data-center IP PBXs. This approach, which amounts to a new kind of true cloud VoIP, offers considerable flexibility. And it is a natural fit for hosted providers that started as premises IP PBX vendors, since they already are using the same IP PBX platforms for premises and hosted solutions. ziffdavis.com 7 of 13

8 Unified Communications & Collaboration Many VoIP companies no longer talk about selling business phone systems. Now they call themselves unified communications vendors. The change is understandable. As previously noted, VoIP s IP foundation allows integration of voice calling with other IP-based business communication tools. Combining these tools with VoIP creates a new category unto itself. The term unified communications, or UC, has caught on to describe this category. Prominent elements of unified communications, some of which have been previously described, include: Unified messaging: Allows employees to access their voice mail, and fax messages through the same inbox Instant messaging: Lets employees text message one another while talking on the phone, a particularly useful feature for sales or service agents Integrated user interface: Provides a graphical onscreen dashboard or window that lets employees make, receive and handle calls with actions such as clicking and dragging and dropping, and similarly access other UC features such as unified messaging, instant messaging and video conferencing Soft phones: PC software that lets employees make calls from headset-equipped PCs rather than desk phones Presence: Allows employees to detect each other s availability to talk before calling, eliminating time-wasting telephone tag Mobile integration: Makes mobile devices part of the office communication system. It lets employees make and receive office calls on mobile phones of any type. With smart phones, they can access virtually all the features of the office system, from visual/ integrated voice mail to the corporate directory and even to video conferencing Integrated video conferencing: A feature that lets employees see each other when talking, improving communication and rapport Online collaboration tools: Let callers share computer screens, applications and white boards while talking Video conferencing is becoming an increasingly important component of UC. And the growing popularity of collaboration tools is the reason vendors are often adding collaboration to UC, making the terms UCC and UC&C increasingly common. For convenience, this document uses the generic term UC to represent the various types. But the growth of UC also introduces a lot of complications. Unlike with voice calling, which can connect over the PSTN, most other UC tools work only over IP networks that are physically connected to one another. Thus employees will be able to use them to communicate ziffdavis.com 8 of 13

9 over the corporate network with employees in different branches or sites. But they will have trouble trying to use them to communicate with outsiders. That s because there is no IP equivalent of the PSTN s universal connectivity. Efforts are under way to solve this. Traditional telcos, for example, are working to add IP capabilities to their network infrastructures, using a technology called IMS, for IP Multimedia Subsystem. There are also a number of commercial exchanges that physically connect disparate corporate and provider IP networks. These let the networks directly exchange IP communication traffic, including voice and UC, so that it needn t transit the PSTN. Such connectivity remains far from ubiquitous, however. VoIP call centers If you have employees who spend most of their time talking to customers, you have a call center. You may not call it that. And it may involve only a handful of employees. But both premises and hosted VoIP solutions can offer powerful call center features that will make those employees far more effective sales or support agents. These features include: Skills-based routing: A sophisticated form of call distribution, based on factors like agents technical capabilities and knowledge Monitor, whisper and barge: Functions that let managers listen in on sales or service calls, advise agents and even join their calls Call recording: A staple requirement for ensuring the quality of sales and service calls Real-time call reporting and monitoring: The ability for managers to see the status of call queues and individual agents in real time on-screen Integration with CRM and other sales automation applications: This powerful capability gives agents access to a vast amount of information about customer sales interactions and call history on-screen Pricing and Cost The trickiest part of shopping for a VoIP business phone system is figuring out the best deal financially. The most obvious challenge is familiar: the major competing pricing models. Premises and hosted products are so dissimilar that comparing their costs can be daunting. An even more basic challenge is knowing their cost in the first place. Most IP PBX vendors are reluctant to make any of their prices public. Hosted VoIP providers do put some prices on the Web, but generally only for their lowest-end services. With bigger or more complex installations, they insist that potential customers request quotes just as they have to with premises vendors. Still, it s possible to come up with some general dollar price ranges and estimates. It starts with the fact that VoIP pricing has its roots in the conventions of traditional business phone system sales. With traditional PBXs and even key systems, the standard approach has long been to ziffdavis.com 9 of 13

10 charge per seat. This was logical because the equipment s capacity was roughly proportional to its cost. With VoIP systems, capacity is less dependent on hardware cost. Despite this, providers have tended to stick with per-seat pricing of one sort of another, in part because it s what customers are comfortable with. Even hosted providers mostly favor per-seat pricing, although both the definition of this approach and its relative ubiquity are evolving. Pricing models The meaning of per-seat pricing varies by category, of course. With premises VoIP, it means the one-time cost of purchasing equipment. This usually includes both call-handling equipment and desk phones. Implicit in the number of seats the equipment supports is its ability to handle a certain number of simultaneous calls. Normally this means one concurrent call per two to four seats, though in call centers the ratio might approach one to one. With hosted VoIP, per-seat pricing means how much a company pays per employee or user per month. Usually one employee corresponds to one extension, but not always. Similarly, hosted service usually includes phones, but not always. The flexibility of VoIP is driving the adoption of other ways to price besides by the physical phone, especially for hosted services. Alternative approaches include pricing by the number of registered users (which may be different from the number of extensions or employees), by the number of outbound calling minutes, and even by the total bandwidth available for simultaneous calls. In any case, even a straightforward comparison of outright purchase cost vs. monthly fees can be challenging. To start with, it s necessary to decide how long the comparison period will be. This is critical if there are any concerns that purchased equipment will grow obsolete quickly. In any case, over a one-year period, hosted VoIP is clearly cheaper. Over the traditional seven-year write-off period of office phone systems, premises is likely cheaper. In between these extremes, the picture gets murkier. Further complicating matters, premises vendors also offer various financing options, included vendor financing, lease and lease to purchase. Telecom costs Hosted VoIP pricing includes one factor that is not present in most cloud-vs.-purchase business technology decisions: Its fees include the cost of outbound calling. So any accurate comparison has to include the additional telecom costs that purchasers of premises systems must pay separately. Upkeep Premises VoIP also has other costs besides per-seat charges. For example, the buyer is responsible for the equipment and software. Maintenance and upgrades could reach nearly 20 percent of the original purchase cost over the life of the system. Management and technical support can run another 10 percent per year. ziffdavis.com 10 of 13

11 Network costs Companies moving to a premises system have to make sure the WAN links between their locations are up to the job. That first means confirming that they have the capacity to handle the additional traffic VoIP calls will put on them. Depending on the compression technology the phones codecs use, and whether they transmit standard or HD voice audio, this could range from as low as 8 kbps to 64 Kbps or more, the larger number equaling the bit rate for standard uncompressed voice calls. The bigger concern is making sure the network can maintain call quality. The usual solution is to deploy a technology such as MPLS (multi-protocol labeling system), which prioritizes real-time traffic like voice over , file transfer and the like. All of this could require substantial spending. With hosted VoIP, the main focus will be the IP connection that will carry calls between the hosted IP PBX and employees desks. Even internal calls between employees at adjacent desks will account for two call paths to the IP PBX sitting in the providers data center. If the selected solution transports calls over the public Internet, it may be necessary to considerably increase the Internet connection s bandwidth to handle the added traffic. It also may require upgrading from the bargain-basement asymmetric broadband connections that small companies often use to pricier symmetrical services. It s also crucial to make sure the Internet connection has the ability to maintain the quality of real-time traffic like voice. This will at least require a QoS (quality of service) capable router that the hosted provider confirms is compatible with its service. And if call quality proves problematic, it may be necessary to opt for a hosted service that comes bundled with a managed IP connection. This eliminates both capacity and quality worries. The ongoing cost of going this route could range from minimal to moderate. Functionality The other big variable perhaps the biggest when shopping for a business phone system is functionality. Adding features and capabilities can boost the price drastically, sometimes tripling or quadrupling the per-seat cost. This is true of both premises and hosted products. Some points are clear. A basic service including such functions as auto attendant; personalized voice mail; rudimentary automatic call distribution; and extension dialing and transfers will be inexpensive. Powerful call center features will generally command the highest prices. These include skills-based routing; monitoring, whispering and barging; call recording; real-time reporting of call and queue information; and integration with sales automation apps such as CRM. The effect of other features on price is less clear. For example, some UC features may play central roles in specific call center packages. These include unified messaging, integrated instant messaging, presence, integrated user interfaces, soft phones, video conferencing, online collaboration tools and mobile integration. As such, they help justify the premium price ziffdavis.com 11 of 13

12 of such packages. When sold as part of non-call center UC products, however, their price may range from nearly free to quite expensive. All of this means that UC features play a big role in making VoIP pricing unpredictable. While basic functions are cheap and sophisticated call center capabilities are expensive, with other features vendors use different tactics. Some add in powerful UC functions free to sell one package or another. Others offer basic packages almost for free, and charge substantially more for UC features. Again, VoIP s flexibility vastly increases the number of options for vendors and buyers as well as the potential for buyer confusion. Other variables Some other pricing variables are relatively predictable. For example, larger vendors products are often more expensive than smaller vendors. One reason: the former tend to prefer proprietary technology, while the latter often use some combination of Linux servers and Asterisk IP PBX software, both of which are open-source platforms. Also unsurprising: high-volume installations offer lower per-seat pricing. Similarly, prices will depend on the kind of phones the buyer want to use. Even when the phones come included with the per-seat price, the seats will cost more with fancier phones. Premises price ranges Premises purchase prices typically range from $400 to $500 per seat, including phones, for installations of up to 100 seats. When the seat number rises to several hundred or more, per-seat prices drop to $200 to $400. Adding sophisticated UC functionality could boost prices well over $700 per for 100 seats, the number dropping to $300 each for 2,500-seat installations. For high-end call centers with specialized PBXs, the cost can rise as high as $2,000 per seat, with appropriate discounts for volume. Hosted price ranges As a general rule, if you re looking at hosted service, the bare-bones minimum you ll pay is $15 per user per month. At this level, you probably have to buy a basic IP phone outright for $100 to $200. The service will include call forwarding, voice mail and some basic auto attendant capabilities. When the phone comes with the service, it generally adds some $10 per month to the per-seat fee. A more common offering involves basic hosted service running closer to $20 to $35 per month with phone included, and with some additional capabilities. And if you opt for premium hosted service, it can set you back $50 to $125 per month, and sometimes as high as $500. At this level, you are probably paying for sophisticated UC and/or call center features. Making Your Choice All of these possibilities make figuring out the best deal for you a complicated proposition but you can assume that a couple of general principles will hold true. One is that apples-to-apples ziffdavis.com 12 of 13

13 comparisons will be rare. Indeed, vendors will usually try to avoid those, preferring to offer uniquely appealing packages. Second, and related, vendors and providers will in general try to avoid competing on price at all, preferring to sell you on the attractiveness of their features. And again, if you currently have a traditional system, it s cheaper than any VoIP system you re looking at, since it s probably already paid for. Based on these principles, you ll be able to start assessing various vendors offerings. ziffdavis.com 13 of 13

White Paper. Calculating the Real Cost of a Business Phone System

White Paper. Calculating the Real Cost of a Business Phone System White Paper Calculating the Real Cost of a Business Phone System Calculating the Real Cost of a Business Phone System How cloud phone systems eliminate the many hidden costs of an on-premise PBX Most IT

More information

7 Questions to Ask Video Conferencing Providers

7 Questions to Ask Video Conferencing Providers 7 Questions to Ask Video Conferencing Providers CONTENTS Introduction...3 1. How many people can participate in your video conferences?...3 2. What kind of endpoints does the solution support or require?...4

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Switchvox Cloud. It s more than a phone system. It s a better way to communicate.

Switchvox Cloud. It s more than a phone system. It s a better way to communicate. Switchvox Cloud It s more than a phone system. It s a better way to communicate. Switchvox Cloud Digium s award-winning Switchvox now available in the cloud. What s included in Switchvox Cloud? Service

More information

The Future of Phone Systems

The Future of Phone Systems 1900 Wright Place, Suite 250 Carlsbad, CA 92008 (888) 441-4466 The Future of Phone Systems What features to look for in 2015 2014 Business.com Media, Inc. All Rights Reserved. The Future of Phone Systems:

More information

Is Hosted VoIP Right For You?

Is Hosted VoIP Right For You? By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems Table of Contents Introduction to SMB Phone Systems Types of Commercial Phone Systems 3 3 PBX systems... 3 Key systems... 4 KSU-less systems... 4 VoIP phone systems... 5 Sizing Office Phone Systems Features

More information

Business Telephone Systems:

Business Telephone Systems: Business Telephone Systems: A Buyer's Guide Visit Corporate Telecomm at http://www.corporatetelecomm.com/learn for more Learning Guides and additional resources. Page 2 Business Telephone Systems Introduction

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

Unified Communications: The Layman s Guide

Unified Communications: The Layman s Guide White Paper Unified Communications: The Layman s Guide Contents Introduction....2 What can you expect in return?....2 How Unified Communications Works....2 Challenges Ahead....2 Are you ready?....3 About

More information

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP

More information

Hosted PBX introduction

Hosted PBX introduction Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For

More information

INTRO TABLE OF CONTENTS. Comparing & Cloud or Premise? Devices. Summary. + High Level Process. + Connections and. + Cloud or Premise

INTRO TABLE OF CONTENTS. Comparing & Cloud or Premise? Devices. Summary. + High Level Process. + Connections and. + Cloud or Premise Unity Connected Solutions TABLE OF CONTENTS INTRO 01 02 03 04 Page 3-4 Cloud or Premise? Pages 5 8 Applications Pages 9-13 Connections & Devices Pages 14-19 Comparing & Summary Pages 20-25 + High Level

More information

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process.

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. IP PBX Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved Contents

More information

Guide to Voice Over IP (VoIP)

Guide to Voice Over IP (VoIP) Guide to Voice Over IP (VoIP) Introduction Voice over Internet Protocol, also called VoIP, IP Telephony, or Internet Telephony, represents the latest in phone system technology. VoIP is a phone service

More information

10 VoIP Companies and Technologies to Watch in 2013

10 VoIP Companies and Technologies to Watch in 2013 10 VoIP Companies and Technologies to Watch in 2013 CONTENTS Introduction...3 1. Cloud-Based Unified Communications, or UCaaS...3 2. Skype...4 3. Microsoft Lync...5 4. VoIP Integration With Video...5 5.

More information

IP Telephony Systems:

IP Telephony Systems: IP Telephony Systems: What You Need to Know Visit Corporate Telecomm at http://www.corporatetelecomm.com/learn for more Learning Guides and additional resources. IP Telephony Systems Introduction IP (Internet

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

Cloud VoIP SMB Phone System Buyer s Guide

Cloud VoIP SMB Phone System Buyer s Guide White Paper Cloud VoIP SMB Phone System Buyer s Guide Contents Introduction....2 Fonality....2 8x8...4 RingCentral....6 Momentum...9 Freedom Voice/Freedom IQ.... 12 Digium.... 13 About Ziff Davis B2B Ziff

More information

To IP or Not To IP That is the question

To IP or Not To IP That is the question To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.

More information

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can

More information

Business Telephone Systems What Options are Right for My Business?

Business Telephone Systems What Options are Right for My Business? Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

Introduction to VoIP for Small and Medium Sized Businesses

Introduction to VoIP for Small and Medium Sized Businesses Introduction to VoIP for Small and Medium Sized Businesses Understanding the Options and Opportunities April 17th, 2007 Notice Copyright 2009 Metaswitch Networks. All rights reserved. Other brands and

More information

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP

More information

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 There are many Session Initiation Protocol (SIP) phones on the market manufactured by IP PBX vendors and third parties. Selecting

More information

Premise vs. Hosted vs. Hybrid-Hosted

Premise vs. Hosted vs. Hybrid-Hosted Premise vs. Hosted vs. Hybrid-Hosted Comparing Ip based business Phone solutions For small and medium-sized businesses (SMBs) looking to not just survive but thrive during the downturn, an IP phone system

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

VolP for the Small Business

VolP for the Small Business Reducing your telecommunications costs Research firm IDC1 has estimated that a VolP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

VoipNow Professional. Market Positioning for Hosted PBX Services. VoipNow Professional on Service Provider Market

VoipNow Professional. Market Positioning for Hosted PBX Services. VoipNow Professional on Service Provider Market VoipNow Professional on Service Provider Market http://www.4psa.com/ Copyrights Rack-Soft, Inc. 4PSA is a Registered Trademark of Rack-Soft, Inc. This guide should be used by Service Providers that deploy

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF APPROVAL Date: Description: Analysts In Media Level 9, 55 Broad Street, New York, NY, 10004 T +212 488 1777 F +212 785 2593 IMPORTANT Job#: PLEASE check this proof carefully for errors and omissions. Your

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs has estimated that a VoIP system can reduce telephony-related expenses by 30%. 1 Voice over Internet Protocol (VoIP) has become a viable solution for even the smallest

More information

Voice and Data Convergence

Voice and Data Convergence Voice and Data Convergence Business Benefits and Deployment Strategy WHITEPAPER - MAY 2012 Data & Internet Voice & Mobile VOICE AND DATA COVERGENCE 2012 2 INTRODUCTION Over the past six years we have seen

More information

IP Phone: Top 10 Considerations Buyer s Guide. June 2013

IP Phone: Top 10 Considerations Buyer s Guide. June 2013 IP Phone: Top 10 Considerations Buyer s Guide June 2013 Ziff Davis Research All Rights Reserved 2013 Table of Contents Executive Summary.... p. 3 Top 10 Considerations.... p. 4 Consideration #1 - what

More information

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business CONTENTS Summary... 3 What s The Buzz About?... 3 What It Means For Businesses... 3 What It Means For Employees...

More information

MPLS: Enabling Fixed-Mobile Convergence

MPLS: Enabling Fixed-Mobile Convergence MPLS: Enabling Fixed-Mobile Convergence Barry M. Tishgart Vice President, Managed Services 2006 11 10 SPRINT, the "Going Forward" logo, the NEXTEL name and logo and other trademarks are trademarks of Sprint

More information

CLOUD BASED VOIP BUSINESS PHONE SYSTEM

CLOUD BASED VOIP BUSINESS PHONE SYSTEM CLOUD BASED VOIP BUSINESS PHONE SYSTEM Introduction has been providing customers with reliable cloud- based communication service, since 2006 to help business grow with utmost speed and agility. has designed

More information

9 Steps to Selecting and Implementing an IP Business Phone System

9 Steps to Selecting and Implementing an IP Business Phone System 9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,

More information

Small Business Phone System Solutions HOSTED PBX OVERVIEW

Small Business Phone System Solutions HOSTED PBX OVERVIEW Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a

More information

Making the Move to VoIP Total Cost of Ownership (TCO)

Making the Move to VoIP Total Cost of Ownership (TCO) Making the Move to VoIP Total Cost of Ownership (TCO) xo.com Making the Move to VoIP: Total Cost of Ownership (TCO) Straight Talk about Costs Contents Abstract 3 Introduction 3 Needs of businesses are

More information

Voice over IP Basics for IT Technicians

Voice over IP Basics for IT Technicians Voice over IP Basics for IT Technicians White Paper Executive summary The IP phone is coming or has arrived on desk near you. The IP phone is not a PC, but does have a number of hardware and software elements

More information

Goal We want to know. Introduction. What is VoIP? Carrier Grade VoIP. What is Meant by Carrier-Grade? What is Meant by VoIP? Why VoIP?

Goal We want to know. Introduction. What is VoIP? Carrier Grade VoIP. What is Meant by Carrier-Grade? What is Meant by VoIP? Why VoIP? Goal We want to know Introduction What is Meant by Carrier-Grade? What is Meant by VoIP? Why VoIP? VoIP Challenges 2 Carrier Grade VoIP Carrier grade Extremely high availability 99.999% reliability (high

More information

White Paper. A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

White Paper. A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP White Paper A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP The positive impact that hosted VoIP can have

More information

VoipNow Professional. Business Case for Service Providers

VoipNow Professional. Business Case for Service Providers VoipNow Professional on Service Provider Market http://www.4psa.com/ Copyrights Rack-Soft, Inc. 4PSA is a Registered Trademark of Rack-Soft, Inc. VoipNow Professional on Service Provider Market VoipNow

More information

Take back control of your business communications.

Take back control of your business communications. Take back control of your business communications. JOIN THE XO EVOLUTION XOptions Flex the business communications bundle Break free from the oppression of multiple communications vendors. Business communications

More information

The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs)

The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) Introduction: Making UC Affordable The Web has empowered organizations

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Guide to buying Phone Systems

Guide to buying Phone Systems Guide to buying Phone Systems How to choose the right Phone System for your business CONTENTS Contents 2 About Computer Weekly 3 About Approved Index 4 Introduction 5 Assessing your needs 5 Key Terms 7

More information

Buyers Guide to Cloud Phone Systems

Buyers Guide to Cloud Phone Systems Buyers Guide to Cloud Phone Systems -002 -003 Introduction Highlights It s important to understand your options, your current business needs and future requirements before making a purchasing decision

More information

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY Speakeasy, Inc Table of Contents 1. Total Cost of Ownership (TCO) 3 2. PBX S NEED DEDICATED,

More information

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses IP Telephony Basics Part of The Technology Overview Series for Small and Medium Businesses What is IP Telephony? IP Telephony uses the Internet Protocol (IP) to transmit voice or FAX traffic over a public

More information

Introduction: Unified Communications Changes

Introduction: Unified Communications Changes Transformation of Enterprise Communications Network Topologies Driven by Unified Communications Adoption Including Collaboration and Social Networking Introduction: Unified Communications Changes Innovative

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

ATA: An Analogue Telephone Adapter is used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or calls over the Internet.

ATA: An Analogue Telephone Adapter is used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or calls over the Internet. KEY VOIP TERMS 1 ACD: Automatic Call Distribution is a system used to determine how incoming calls are routed. When the ACD system receives an incoming call it follows user-defined specifications as to

More information

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice...

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice... telephony internet access remote access modems Content Toll-bypass Long Distance Calling... 1 What Is VOIP?... 2 That Was Then... This is Now... Immediate Cost Savings... 3 Applications... 3 Office-to-office

More information

Choosing the Right Business VoIP Option for Small Businesses

Choosing the Right Business VoIP Option for Small Businesses Choosing the Right Business VoIP Option for Small Businesses Copyright 2015 AireSpring Introduction A small business has many priorities; things such as finding new customers, recruiting and retaining

More information

5. DEPLOYMENT ISSUES Having described the fundamentals of VoIP and underlying IP infrastructure, let s address deployment issues.

5. DEPLOYMENT ISSUES Having described the fundamentals of VoIP and underlying IP infrastructure, let s address deployment issues. 5. DEPLOYMENT ISSUES Having described the fundamentals of VoIP and underlying IP infrastructure, let s address deployment issues. 5.1 LEGACY INTEGRATION In most cases, enterprises own legacy PBX systems,

More information

Mistral Hosted PBX. The future of business phone systems

Mistral Hosted PBX. The future of business phone systems Mistral Hosted PBX The future of business phone systems Tel: 0870 751 6300 Web: www.mistral.net Mistral HOSTED PBX is a revolutionary futureproof way of implementing your office or enterprise phone system.

More information

Voice-over-Internet Protocols: a new dimension for translation interaction

Voice-over-Internet Protocols: a new dimension for translation interaction Voice-over-Internet Protocols: a new dimension for translation interaction ANDRÉS SALTER IGLESIAS Voice-over-Internet Protocols: a new dimension for translation interaction Abstract. Voice-over-Internet

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

1. Introduction. VOIP, Version 1.6e T.O.P. BusinessInteractive GmbH Page 1 of 11

1. Introduction. VOIP, Version 1.6e T.O.P. BusinessInteractive GmbH Page 1 of 11 1. Introduction VOIP, Version 1.6e T.O.P. BusinessInteractive GmbH Page 1 of 11 1.1 Telephone and Data Networks...3 1.2 The classic Telecommunication System and Connections...4 1.3 The Voice over IP Concept

More information

SIP Trunking: A new voice in communications service

SIP Trunking: A new voice in communications service Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

How to Buy a Business Phone System

How to Buy a Business Phone System How to Buy a Business Phone System An Inside Guide to What You Need to Know When Choosing a Business Phone System Digitcom Canada Rimrock Road, Toronto, Ontario, M J A T:. - or... E: sales@digitcom.ca

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com

Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Lync What is it and How to Make Money? Julie Jass Microsoft Corporation julieja@microsoft.com Agenda What is Lync & Why is it Important to You Lync in the Enterprise Customer Momentum Lync + Skype Partnering

More information

[PRIVATE LABEL TELEPHONY SOLUTION]

[PRIVATE LABEL TELEPHONY SOLUTION] POWERED BY: [PRIVATE LABEL TELEPHONY SOLUTION] DISTRIBUTION UNDER 3NG NETWORKS NON-DISCLOSURE AGREEMENT ONLY Table of Contents INTRODUCTION:... 3 MISSION:... 4 OVERVIEW:... 5 WHAT DO OUR PARTNERS GET WITH

More information

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying

More information

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity.

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. UNIFIED COMMUNIC ATIONS Hosted PBX Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. Business IT departments increasingly want to reduce

More information

North American VoIP Access and SIP Trunking Services Markets

North American VoIP Access and SIP Trunking Services Markets North American VoIP Access and SIP Trunking Services Markets UC Adoption and Increasing Customer Awareness Drive Demand for SIP Trunking Services September 2011 Table of Contents Executive Summary - Executive

More information

Connect and Collaborate With Unified Communications

Connect and Collaborate With Unified Communications 1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading

More information

IP Telephony (Voice over IP)

IP Telephony (Voice over IP) (Voice over IP) Instructor Ai-Chun Pang, acpang@csie.ntu.edu.tw Office Number: 417, New building of CSIE Textbook Carrier Grade Voice over IP, D. Collins, McGraw-Hill, Second Edition, 2003. Requirements

More information

52-30-15 DATA COMMUNICATIONS MANAGEMENT. Larry Schessel INSIDE

52-30-15 DATA COMMUNICATIONS MANAGEMENT. Larry Schessel INSIDE 52-30-15 DATA COMMUNICATIONS MANAGEMENT VOICE AND DATA NETWORK INTEGRATION Larry Schessel INSIDE Voice and Data Networks; Voice Over Internet Protocol; VoIP Products; Voice and Data Network Integration;

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

Voice over IP (VoIP) Basics for IT Technicians

Voice over IP (VoIP) Basics for IT Technicians Voice over IP (VoIP) Basics for IT Technicians VoIP brings a new environment to the network technician that requires expanded knowledge and tools to deploy and troubleshoot IP phones. This paper provides

More information

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution BTSphone IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

Making Everything Easier! Fonality Special Edition. Cloud VoIP

Making Everything Easier! Fonality Special Edition. Cloud VoIP Making Everything Easier! Fonality Special Edition Cloud VoIP Learn to: Increase productivity with a cloud-based Unified Communications solution Save money by avoiding CAPEX Access the right person with

More information

CONNECTING TO LYNC/SKYPE FOR BUSINESS OVER THE INTERNET NETWORK PREP GUIDE

CONNECTING TO LYNC/SKYPE FOR BUSINESS OVER THE INTERNET NETWORK PREP GUIDE CONNECTING TO LYNC/SKYPE FOR BUSINESS OVER THE INTERNET NETWORK PREP GUIDE Engineering Version 1.3 June 3, 2015 Table of Contents Foreword... 3 Current Network... 4 Understanding Usage/Personas... 4 Modeling/Personas...

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information