VERSION AND APPROVALS

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2 VERSION AND APPROVALS GLOSSARY OF TERMS Term/Acronym BP Ops BH LAN TAT SM UTR Definition Business Partner Operations Branch Head Loan Account Number Turn Around Time Sales Manager Unique Tracking Record Page ii

3 TABLE OF CONTENTS VERSION AND APPROVALS... I GLOSSARY OF TERMS... I ABOUT THIS MANUAL About this Manual List of Screens Login Screen Home Screen Payout Screen My Payout Accepted Payout Rejected Payout Pending Invoice Paid Invoice Cancelled Payout My Account Screen My Relationship Change Password My Details Screen Logout...23 Page ii

4 ABOUT THIS MANUAL 1.1 About this Manual This user manual acts as a step-by-step guiding tool for PNB Housing Finance Limited s (PNBHFL) Business Partners, for processing their monthly payouts through VConnect the online billing portal. BUSINESS PARTNER WORKFLOW 2.1 List of Screens Business Partner has access to the following screens through which he/she can process the monthly payout. 1. Login Screen 2. Home Screen 3. Payout a. My Payout b. Rejected Payout c. Accepted Payout d. Pending Invoice e. Download & Take Print f. Paid Invoice g. Cancelled Payout 4. My Account a. My Relationship b. Change Password 5. My Details a. Change Details 6. Logout 1

5 2.1.1 Login Screen You can connect to online billing portal by using the mentioned link: Please login to Enter your User Name and Password and click Submit Change your password upon first login If you want your password to be stored, please click on Remember me next time check box. The system will not ask you for your password details again as it will be stored automatically. If you forget your password, please click on Forgot your password, you will be asked for user name and your registered id. The new password will mailed to you instantly on your registered id. You will receive a SMS alert on his/her registered mobile number, post uploading of payout sheet in the system. 2

6 Password Change Post login into V-connect for the first time, you will be asked to change your password. Step1-Please enter your current default password which is provided by PNB Housing. Step2-Please enter your new password Step3- Please re-enter your new password After changing the password, the Business Partner needs to login again with User Name and new Password. 3

7 2.1.2 Home Screen Home Screen displays information and banners on our product offerings. 4

8 2.1.3 Payout Screen To view your payout, in the payout screen drop down menu, you will be able to view payout related tabs like My payout, Rejected Payout, Accepted Payout, Pending Invoice, Paid Invoice and Cancelled Payout 5

9 My Payout My Payout- you will be able to see monthly payout calculation uploaded by Operations team. The details of this can be accessed by clicking on the View button on the page. For viewing case wise detail click on View button. You will be able to view case wise details like date of disbursement, Branch, Account No., Account Type (Home Loan /Non Home Loan), Disbursed Amount, Asset % (i.e Payout %), Asset Payout Amount, Cross-sell Amount (i.e insurance premium sourced), Cross-sell Payout Amount, Adjustments +/-, Final Payout ( final payout post adjustments) and current status. 6

10 Asset % = Payout percentage Asset payout = Payout Amount on Home Loan + Non Home Loan disbursements Cross-sell amount = Insurance premium amount Cross-sell payout= payout amount on insurance premium sourced Adjustment {+/-} = Amount that needs to be added or subtracted 7

11 You are provided with an option to either Accept or Reject your Bill. If you click on the Accept Tab, Payout file will automatically moved to Accepted Payout bucket. If you click on Reject button, Payout file will automatically moved to Rejected Payout bucket. If any positive or negative adjustments are made then against each adjustment amount Remarks will be provided Accepted Payout 8

12 Payouts which get accepted are reflected in the above window with details like Payout Month, Payout Uploaded On, Sum of Disbursed Amount, Asset Payout, Insurance Payout, Adjustment, Sum of Final Payout and action. Once you click on Approve button Invoice for the Payout will be generated automatically. 9

13 You will click on Approve Invoice for Payment If you have registered your Service Tax number then after clicking on Approve Invoice for Payment a pop up will appear stating to take printout of the Invoice and send across Invoice duly signed to PNBHFL office address. 10

14 If Business Partner has not registered Service Tax number then there is no need to take printout and send. After verifying the invoice, Business Partner will click on OK and invoice will go to Operations team for further processing. This predefined invoice format in the system contains all the required details. Any cancellation/advance payment referring to previous payout/months will be reflected in the invoice under Adjustment field. 11

15 If Business Partner clicks on Reject button then the case will be sent to the Rejected Payout bucket and to Branch Head in system 12

16 Business Partner needs to enter Remarks, each time he/she rejects the payout Rejected Payout All the Rejected payout details can be seen in the above window like Payout Month, Branch, Rejected On, Remark, Status and Action details. By clicking on View button, Business Partner can view the payout details. If the BP rejects the payout then the case will be forwarded to the respective BM. The BM will check the remarks made by Business Partner. Post that BP will receive a confirmation call or an SMS about the status of the payout. 13

17 Pending Invoice All Invoices which gets Accepted, automatically moves to Pending Invoices bucket. They can be viewed in above screen with Invoice No., Month, Invoice Date, Branch, Business Sourced, Asset Payout, Cross-sell Payout, Adjustment Amount, Service Tax Amount, Total Bill Amount, Status and Action. Status field is used to enter the reason for pending of invoice. This helps in taking necessary actions. 14

18 Paid Invoice All the details for Invoices which are already paid are displayed in the above screen. Screen will detail all important information like dates, Business Partner s names, Business Sourced, Gross Amount, Service Taxes Amount, Total Bill Amount, TDS Amount, Net Pay, Status and Action. There is Preview button under Action field. By clicking Preview button, Invoice for already paid Payout will be displayed with an option to download that particular Invoice again. 15

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20 Cancelled Payout In Cancelled Payout screen, Business Partner can check case wise cancellation of previous months. All the details like Cancel Date, Account No., Customer Name, Account Type, Disbursed Amount, Payout%, Payout, Cross-sell Amount, Cross-sell payout, Adjustments, Final Payout, Total Adjustment, Pending Recovery, Status and Action. Remarks are for cancellations can be seen by clicking on Remarks button under Action. Note: Total Amount cancelled may differ as compared to case wise amount, slab for the commission payout might have changed. 17

21 2.1.4 My Account Screen In the My Account screen, Business Partner can check Relationship/Contact details of his/her respective Manager and can Change Password My Relationship 18

22 Business Partner can click on My Relationship from the My Account screen s drop down list. This screen will help Business Partner to identify hierarchy wise name, -id and contact number. In case of any requirement the Business Partner can contact and interact with his/her assigned managers Change Password 19

23 User has an option to change current password anytime as and when required. By entering mandatory fields and clicking on change password button, current password will be changed to newly entered password My Details Screen My details window helps Business Partner to change his/her details whenever required. Business Partner has an option to change Bank Details & Personal Details. 20

24 If you click on Change Bank Details then below screen will be displayed for changing details. Here you can fill your new bank details for the credit of Payouts. 21

25 Once Business Partner changes details and clicks on Save button, an is send to the Finance team for verifying and updating of the changed details. If Business Partner clicks on Change Personal Details then below screen will be displayed for changing details. Here Business Partner can fill in New details like Address, Phone number and can upload signatures. 22

26 Once Business Partner changes details and clicks on Save button, an is sent to the Ops team automatically. This will help Business Partners and PNBHFL to run all payout processes smoothly and correctly Logout Logout option is provided to Business Partners for making sure that their account is successfully logged out and cannot be accessed again without using correct User name and Password. 23