Eval-Source. Apparancy Business Process Platform. Analyst Review

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1 Eval-Source Apparancy Business Process Platform Analyst Review

2 Solution Background Business Process (BP) and Business Process Management (BPM) are complex practices that are composed of structured activities/tasks, decision points and involve processes and sub-processes connected by complex mapping strategies. Organizations engage in BPM strategies for multiple reasons: to streamline operations, support new strategies (often as a result of new management or a merger) or to meet new legal or regulatory compliancy requirements. There are a variety of services, software tools and software functionality that are available for executing BPM initiatives and strategies, and companies spend billions of dollars annually on technology solutions and with Business Process Outsourcing (BPO) providers. In this review, we will examine the Apparancy Business Process Platform, powered by Corefino. Apparancy takes a different approach from the traditional business process management solutions on the market. It is the sister company of Corefino, whose executive team has a decade history in building and providing compliance-centric, end-to-end business process solutions mainly aimed at CFOs and Financial Executives. In 2009, Corefino developed the market s first turnkey (outsourced/cloud deployed/compliance supporting) cloud solution and has strategically enhanced the solution over the last five years by adding 500+ best practices and processes. In fact, Corefino was named a Gartner Cool Vendor of the year in the Business Process category, due to its unique go-to-market strategy and BP architectural approach. This financial compliance history has been advantageous for Apparancy to be become a provider of a broad range of compliance-supporting business process solutions for many different types of executives and industry professionals. The purpose-built, ready-to-use Apparancy platform is equipped with social and mobile functionality, allowing users to go beyond traditional BPM landscapes to achieve better stakeholder-based workflows. Apparancy is taking a leadership position again: its management has carved out a unique spot in the landscape of business process software: a purpose built, compliance-centric platform used to execute transparent business processes. As of this writing, Eval-Source has not found another competitor in the IT, consulting or BPO landscape that has brought a non-proprietary, pre-built solution like this to market that leverages existing enterprise resource planning (ERP) and other disparate data feeder systems. We believe that Apparancy is the only solution of its kind on the market. 2

3 Target Markets Apparancy has essentially created a new category enterprise software category by bridging the gap between current business process management (BPM) software solutions as extensions of ERP suites, versus BPM tools that require building out processes, versus custom-built solutions by internal IT staffs, or external system integrators, or BPO providers. The added flexibility of cloud technology and SaaS deployment, on top of purpose built templates should appeal to many industries, micro-verticals and distressed organizations seeking a faster path than traditional buy/build scenarios. Since business processes are needed in everyday operations of a company, and because the associated needs and compliance requirements can change quickly, Apparancy empowers organizations to respond with equal speed to impact profitability. Dedicated BPM tools and ERP extensions lack the depth of functionality that new BPM mandates require. Apparancy furnishes organizations with a platform that enhances BPM functionality, and combines services, software and integration into one framework. BPM has grown considerably in the last few years, from approximately $130B in 2013 to a projected $233B by Under the umbrella of BPM, one of the larger sub categories is Business Process Outsourcing (BPO), which amounted to approximately $65B in 2013 and is expected to increase to $77B in 2017, a CAGR of 4.3%. It s evident that companies will continue to invest in BPM and BPO solutions and vendors who innovate by enhancing current functionality, and who incorporate new categories and capabilities, will lead the BPM software market. Figure 1 illustrates the forecast of BPM spend from 2012 to 2017 by the major industries for Apparancy. These industries are Healthcare, Financials, Human Resources (HR), Business Process Outsourcing services (BPO s) and Procurement. Companies in the high-end and mid-market, who are planning to reduce cost, transform/re-engineer processes and meet compliance, require flexibility and scalability and will want to standardize processes. These are ideal customer targets for Apparancy. 3

4 Figure 1. BPM Software Spend by Industry 22% 9% 62% 4% 3% Healthcare Fianancials & Accounting HR/HCM Procurement BPOS (Business Process Outsourcing Services) Figure 2, below, illustrates the year over year spending for BPM in the U.S. in $billions from for the top five categories. The diagram below represents the five main industry verticals Apparancy targets and the percentage of software spent for business process solutions. Financials, HR/Payroll and BPO s are the top three industries spending the most on BP software followed by Healthcare and Procurement. Apparancy s initial functional targets are HR and Financial executives, followed by marketing executives within all five of these industries micro vertical subsets. Apparancy s BP platform is designed for these types of users to streamline business processes within their prospective groups with very little business disruption. 4

5 Figure 2. U.S Market Forecast for BPM Software in billions (Source 2013 Eval-Source) Procurement Business Process Outsourcing Services HR/HCM Financials & Accounting Healthcare

6 Business Problems Addressed Organizations are faced with many issues, both financial and operational which affect business performance. Lack of compliance-rich business process management restricts organizations from maximizing business opportunities and bottom lines. This is true whether the organization is a service or product-centric based business. BPM includes people, systems (hardware, software, integrations) and technology concerns that encompass the entire organizational structure. Most organization s ERP systems fall short of addressing BPM challenges due to their inability to incorporate data and workflows from outside of their proprietary boundaries, and the hard-coding to make such changes severely limits BPM flexibility. Organizations often turn to multiple systems to facilitate workflows and manage their numerous business processes. The resulting lack of cohesion is addressed by Apparancy s approach: a platformbased solution that offers multiple options for organizations to control, administer, create, modify, update, optimize, monitor and execute critical business processes. The graphic below categorizes the six major areas where organizational workflows and business management processes exist across the organization and how the Apparancy platform solves these independent processes and problems. Figure 3. Organizational Business Process Management Classifications Workflow Mgmt. Business Process Execution Exception Mgmt. Business Process Modeling Business Process Optimize or Control BAM Tools Business Process Platform Integrations Software Services 6

7 Organizational BPM Classifications Workflow Management Problems Apparancy Solution Approach Non-existent Disparate Systems Disjointed processes Non-configurable Difficult integrations requiring IT interventions End-user confusion Simple interface (promotes user adoption) Consolidates, modifies, manages, and administers workflow in one place Automates workflows for future and repetitive use Consolidates disjointed and multiple processes and systems Business Process Execution Problems Apparancy Solution Approach Lack of process solutions Management of parrallel processes Lack of governance No way to connect integration of multiple business processes from different systems Duplication of interactions No follow up for next steps or pursuance of broken processes Single platform to complete multiple tasks, processes and integrations Bridges gap between process, strategy, execution, tasks and interactions Provides accountability within the organization Ensures internal/external and industry standards are adhered to and enforce governance Unlimited workflow capability execution 7

8 Exception Management Problems Apparancy Solution Approach Often does not exist Omissions of activities and tasks Sometimes not readily available or identifiable Lacking approval and alerts process Lacking successive process execution method Simplifies exception management Exceptions can be created as part of workflows or separate processes Readily available to execute exceptions Combines multiple processes from disparate systems Enforces next steps and approval alerts Business Process Modeling Problems Apparancy Solution Approach No mechanisms for simulation or optimization Difficult to create with given tools, techniques and guidelines Lack of qualified business representatives Lack of design methodology and approach Lack of standardized process model Over-engineered in complexity Allows process modelling and simulation Implements different BPM frameworks for decision support Standardizes BPM throughout organization Enables organizations to run what if scenarios Models and captures big picture scenarios Creates metrics and KPI s 8

9 Business Process Optimization and Control Problems Apparancy Solution Approach Business process often not documented Cannot be optimized or controlled Introduces risk to organization due to inefficient business processes Difficult to monitor, control and administer business processes Difficult to create and enforce industry standards Manages and enforces business processes Reduces risk to organization due to consistent approach to operations Automatically triggers next steps in process Combines software and services on a single platform Allows IT control and secures systems Enables multiple integration from all systems to be combined into useable data and info Business Activity Monitoring Tools Problems Apparancy Solution Approach No way to monitor business activities Usually non-existent Not easy to create KPI s and gather metrics on one platform Lack of real-time monitoring No way to monitor business activities from alternate systems Provides end-to-end visibility Provides proactive feedback for alerts rather than reactive Can measure performance of business processes and activities Improves decision making ability by providing correct information for strategic decision making 9

10 Solution Analysis Apparancy is a purpose-built platform that combines data and solution integrations, business process unification, analytic aggregation and the consolidation of hardware, software, mobile and compliance capabilities. It provides the SOA Governance, monitoring, security, logging, configuration, exception handling from internal and external systems (including portals, mobile) via its data sources and systems, service- bus layer and BPMS layer for structured and unstructured data. The unique Apparancy architecture enables employee and customer interaction for external and internal applications while providing maintenance and support capabilities. The solution s breadth empowers organizations to extend, automate, innovate, extend and optimize functionality from other systems by adding workflow capabilities to existing systems. Adding workflows to augment existing systems reduces IT costs and administration by integrating, connecting and leveraging a platform where multiple work items and business processes can be executed. The architecture of Apparancy contains the components to enable a breadth of business functions, products, services, document management, structuring and storage of data and customer service are all business functions that can be executed using the Apparancy platform. The Apparancy application offers out-of-the-box functionality by including pre-configured (and easily-changed, as required) workflows and best practices. Being a cloud vendor, best practices, modifications, updates are easily delivered via the SaaS model. Aggregation and dissemination of organizational and big data in either system is easily accomplished by through use of exception controlling, configuration, logging, security, monitoring and SOA governance functions and easy-to-use interface. Each BPM categorization offers a full complement to create any component of workflow and relational BPM task or process. 10

11 Figure 4 below illustrates the depth of functionality, configuration and business process management capabilities by competitive solution category, compared to Apparancy capabilities. Figure 4. Functionality, Configuration, BPM Capabilities by System Type 11

12 Strengths and Key Differentiators Strengths In summary, Apparancy is a purpose-built compliance centric workflow solution for transparent BPM. Where Apparancy outshines many of its competitors and uniquely positions itself is by offering an out-ofthe-box solution combining a cloud delivery model, a flexible platform to aggregate multiple data sources from disparate providers and the flexibility to easily accommodate new/changing BPM requirements (i.e. compliance to new regulatory and industry standards). The Apparancy platform furnishes business process elements consisting of events, tasks, processes and sub-processes, data objects, decision points (Gateway), data/sequence/message flows and notes. Using these elements to create business processes allows organizations the flexibility to define any aspect of a workflow or an entire business process from scratch. Or, buyer organizations can leverage the built-in templates in Apparancy. Differentiators Apparancy is unique among competing BPM solutions by providing a more complete end-to-end solution out of the box. It automates and delivers: defined processes, audit trail compliance, business process management dashboards for instant visibility, complete reporting capabilities, is process and device agnostic, supports turnkey bi-directional dataflow and has the ability to configure (versus code) to support change. Combining software, services and the sales cycle processes into one platform provides multiple benefits for organizations to quickly recoup and realize ROI from software. The inclusion of social workflows, data migration capabilities, content management and integration to multiple external systems differentiates Apparancy. Apparancy ultimately provides organizations with another advantage: automating repetitive tasks and reducing administration costs, which lowers the overall total cost of ownership. * * * 12

13 About Eval-Source Eval Source is a consulting firm that provides enterprise software selection and strategic technology consulting services for organizations to achieve success in their IT initiatives. Our consulting practices encompass cloud and on-premise software evaluation services, ERP, Supply Chain, social media and technology strategy consulting. Our Tru Eval selection system allows organizations to avoid IT failure, receive greater ROI and provide accurate decision support for enterprise software. Eval Source is an industry leader in the analysis of software technology and our thought leadership has placed us in the elite of consulting/analyst firms. What sets us apart is our unbiased best in class consulting services that provide our clients with value, direction and success in selection, planning and optimization of their technology systems. Eval Source provides the professional services that put your needs first and allow you to achieve success in your IT initiatives. We are the source for your technology solutions. 35 Mariner Terrace, Suite 1607 Toronto, ON M5V3V9 Office:

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