CITY OF SARASOTA, FLORIDA INFORMATION TECHNOLOGY Fund 504

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1 CITY OF SARASOTA, FLORIDA INFORMATION TECHNOLOGY Fund 54 Amended Budget Budget Estimated Budget Available Fund Balance $ 554,66 $ 457,926 $ 563,526 $ 563,526 $ 184,519 Revenues Department billings 1,75, 1,834, 1,834, 1,834, 1,9, Transfer from General Fund , ,915 - Investment income 7,917 7, 7, 7, 8, Miscellaneous 1, Total 1,759,599 1,841, 1,966,915 1,966,915 1,98, Estimated Funds Available 2,314,25 2,298,926 2,53,441 2,53,441 2,92,519 Expenditures Personnel 967,4 1,125,61 1,125,61 1,4,369 1,135,385 Operating 622, , , ,833 61,179 Capital 161,92 112, 494, ,72 73,95 Total 1,75,741 1,825,822 2,478,193 2,345,922 1,819,469 Projected Ending Balance 563,464 $ 473,14 $ 52,248 $ 184,519 $ 273,5 Fund Balance Adjustment 62 Ending Fund Balance $ 563,526 3

2 To support Commission goals, facilitate departmental requirements, and provide value to the citizens of Sarasota through efficient use of technology resources, managed by a team of skilled professionals. The Information Technology Department, in coordination with City strategic objectives and goals in consultation with the charter officials and city departments of the City: -Coordinates citywide voice and data services -Coordinates inter-governmental technology collaboration -Aligns technology resources to meet departmental technology needs -Facilitates record requirements in coordination with the City Auditor and Clerk's office to meet Florida Public Record Law and other requirements -Facilitates technology project management -Facilitates, coordinates, and manages citywide technology procurement -Provides comprehensive information technology services, aligning departmental governance with organizational goals, strategies, and objectives -Provides database management services -Provides departmental application platform management services -Provides desktop and remote application and hardware support for City users -Provides and calendaring services -Provides geographical information services (GIS) to internal and external customers -Manages city business continuity and disaster recovery technology requirements -Manages internet connectivity, internal infrastructure networking, and wireless services -Manages server hardware, storage area network, and virtual platform frameworks -Manages Windows server and active directory platforms Department Expenditures by Cost Center FY 211 FY 212 Budget Continuation Total 4561 Application and Hardware Support 77, , , , Communications 181,596 28,948 27,461 27, Server 223, ,755 38,166 38, Infrastructure 138, , ,13 144, Governance and Administration 34, , , , Information Technology Special Projects 54,833 5 IT Capital Replacement 76,861 8, 45, 45, $1,75,741 $1,825,822 $1,525,227 $ $1,819,469 Department FY 211 FY 212 Personnel 967,4 1,125,61 1,135,385 1,135,385 Operating Expenditures 622, ,221 61,179 61,179 Capital Expenditures 161,93 112, 73,95 73,95 $1,75,741 $1,825,822 $1,819,469 $ $1,819,469 31

3 Positions Revenue Summary FY 211 FY 212 Budget Continuation Interest 7,917 7, 8, 8, Other Miscellaneous Revenues 1,682 Intragovernmental Services 1,75, 1,834, 1,9, 1,9, $1,759,599 $1,841, $1,98, $ $1,98, 32

4 To provide timely and efficient IT support to City IT users. Information Technology Application and Hardware Support The Information Technology Department performs this service through traditional help desk operations. Its primary function is to provide technical support and equipment rollout to end users. Its secondary function is to provide specialized application administration such as , database, and geographical information services. CITYWIDE PRIORITIES Provide high quality customer support Meet end user technology needs Develop training modules related to City IT functions. - IT will develop and facilitate technology training for employees. As an example, possible sessions to be explored include: GIS DataViewer, Information Security Awareness, epoint (SharePoint), and Outlook Usage. Utilize GIS services usefulness Refine and develop applicable GIS layers Utilize epoint (SharePoint) to enhance City data and workflow management Migrate all applicable share drive and user home directories to the City's framework 33

5 PERFORMANCE MEASURES Information Technology Application and Hardware Support Description Unit FY 21 FY 211 FY 212 Output Measure Work orders opened Training modules developed epoint Web Applications epoint Content Databases epoint Site collections SharePoint sites Document libraries managed Documents managed by epoint epoint Lists managed SharePoint storage Effectiveness Measure GIS layers managed Number Number n/a n/a 2 6 Number n/a n/a 4 8 Number n/a n/a Number n/a n/a 25 3 Number n/a n/a Number n/a n/a 5 6 Number n/a n/a Number n/a n/a 25 3 GB n/a n/a 3 6 Number n/a FY 211 FY , ,77 21, Personnel 451,278 49, ,127 Operating Expenditures 311, ,12 231,77 Capital Expenditures 7,92 21, $77,976 $745,965 $698,897 $ $698,897 Positions

6 Communications To meet City users voice communication needs effectively and efficiently. This unit is responsible for all telephone operations within the City. Due to infrastructure integration, many services provided by this cost center are dependent upon services provided by the Infrastructure cost center. Key services include end user support, infrastructure installations and all telephone administration. CITYWIDE PRIORITIES Maximize utilization of City voice framework Review HVS post migration to find additional efficiencies Create comprehensive documentation of City telephone system to utilize in periodic review PERFORMANCE MEASURES Description Unit FY 21 FY 211 FY 212 Effectiveness Measure Post-migration review completed Voice documentation and inventory completed Yes/No n/a n/a n/a Yes Yes/No n/a n/a n/a Yes FY 211 FY 212 Personnel 118,95 13,18 134, ,493 Operating Expenditures 47,666 78,93 7,968 7,968 Capital Expenditures 15,25 2, 2, $181,596 $28,948 $27,461 $ $27,461 Positions

7 Server To provide a server framework which meets customer needs in a cost effective manner. This unit is primarily responsible for the day-to-day operations of the City's servers. This includes many enterprise-wide solutions such as , network printing, file sharing, database services, security, and data backup. In addition, this unit provides valuable in-house consultation to project management services, systems life-cycle management and technology trends and growth. CITYWIDE PRIORITIES Meet organizational needs with regards to server requirements Maintain an efficient server physical and virtual infrastructure Provide system to meet City business requirements Provide spam and antivirus protection PERFORMANCE MEASURES Description Unit FY 21 FY 211 FY 212 Output Measure Number of servers maintained servers maintained Spam mail blocked - annual SQL Databases managed Number n/a Number Number n/a Number n/a n/a FY 211 FY 212 Personnel 122, , , ,631 Operating Expenditures 83, ,18 188,63 188,63 Capital Expenditures 17,495 17, 5,95 5,95 $223,374 $267,755 $38,166 $ $38,166 Positions

8 Infrastructure To provide a reliable, redundant data framework for service delivery to customers. This unit is responsible for planning, maintaining and implementing the City's technology infrastructure for voice and data services - cabling, fiber optics, network and communication hubs, storage, routing, and switching, and firewall services. In addition, it is responsible for most key internal computer support services. CITYWIDE PRIORITIES Provide an infrastructure framework capable of meeting Commission and Charter objectives with regards to Business Continuity and Disaster Recovery Work with appropriate stakeholders to identify Business Continuity and Disaster Recovery goals and objectives, determine costs, and outline implementation plan. Establish redundant internet connections at the City's primary data center located at SPD headquarters and backup data center at City Hall. PERFORMANCE MEASURES Description Unit FY 21 FY 211 FY 212 Output Measure Storage managed Effectiveness Measure Redundant connections established TB n/a Yes/No n/a Yes Yes Yes FY 211 FY 212 Personnel 35,187 37,57 39,535 39,535 Operating Expenditures 13,3 19,43 14,595 14,595 Capital Expenditures 67 15, $138,824 $161,487 $144,13 $ $144,13 Positions

9 Governance and Administration To provide governance and administrative oversight to the IT department and Citywide IT integration of services. This unit is responsible for implementing IT governance to facilitate business goals and objectives through the use of technology and automation of processes in furtherance of the City's strategic plan and business operations, as well as meeting department non-technical administrative needs. CITYWIDE PRIORITIES In coordination with Charter Officials and departmental business requirements, develop comprehensive data classification, management, and retention framework Establish manageable data management framework Implement data retention policies Establish comprehensive information security program to meet regulatory and City requirements Draft coordinated information security plan Communicate information security requirements to staff PERFORMANCE MEASURES Description Unit FY 21 FY 211 FY 212 Output Measure Data management framework established Information security progam established Yes/No n/a n/a n/a Yes Yes/No n/a n/a n/a Yes FY 211 FY 212 Personnel 239, ,16 41,599 41,599 Operating Expenditures 64,642 22,561 14,216 14,216 $34,277 $361,667 $415,815 $ $415,815 Positions

10 Information Technology Special Projects The Information Technology Special Projects cost center is used for special project accounting purposes. The Information Technology Special Projects budget is used to account for funding of projects which generally only impact a one to two year time frame. Historically, it has been used to provide funding for projects such as GIS development and migration from Lotus Notes to Microsoft Exchange. FY 211 FY 212 Operating Expenditures 1,12 Capital Expenditures 44,713 $54,833 $ $ $ $ Positions

11 IT Capital Replacement The IT Capital Replacement cost center is used to provide funding for capital replacement of IT enterprise hardware and software not budgeted as part of continuing operations or special projects. The purpose of this department is to provide a funding source to replace information technology hardware and software. This department is utilized to purchase some network and infrastructure hardware. FY 211 FY 212 Operating Expenditures 1,528 Capital Expenditures 75,333 8, 45, 45, $76,861 $8, $45, $ $45, Positions.... Revenue Summary FY 211 FY 212 Interest -2,3 -$2,3 $ $ $ $ 31