MiTel VoIP Phone System

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1 MiTel Phone HowTo

2 MiTel VoIP Phone System

3 Agenda the key word is Flexible System Overview Popular Features Phone Use Web Setup Tips / Notes Lab

4 System Overview PoE Power Over Ethernet Servers are "in the cloud" Three main data centers one on each coast and one in the middle of the country somewhere Physical phones are tied to a location for e911 DO NOT MOVE PHONES

5 Popular Features Twinning - calls ring to your cell but voic ends up where it belongs No need to ever miss a call Easily Programmable Buttons No need to miss a feature or speed dial number where you want it Voic is delivered to your easy to listen to in the field easy to forward to others

6 Phone Use See handout

7

8 How to use the phone To call out dial the extension of the person you want to talk to dial 8 for an outside line Or press a speed dial button To answer - Pick up the handset or push the headset button

9 Phone Use Ring / Message Light Volume / Speaker / Mute Menu / Cancel / Redial Hold / Transfer- Conference / Voic

10 Phone Use Time / Date 3 pages of programmable soft keys We recommend you play on page 3

11 Web Setup

12 Phone Setup Web login login page: https:// portal.mitelanyware.com/konos/login.do? id=shastaofficeofeducation its long...we will it to you Username: your address Password: 1111

13 Menu Profile Help Twinning

14 User Directory Cant really do anything from here Lists "system" extensions as well General Mailbox Phone Tree

15 Call History Searchable Fields Caller/Callee Timestamp Duration

16 My Profile Select "My Profile" in the upper right corner

17

18

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22 Programming Feature Keys Main Page Click 'Program Keys'

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24

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26 Important Buttons Clear - Will clear all functions off the selected button. This is NOT the button to press if you messed up and want to go back That would be the X in the bottom right corner Update - Updates the phone with your changes. Give it about 5 seconds to be ready to go

27 Feature Descriptions DSS / Busy Lamp One Touch Dial for an extension PLUS extension status and pickup Direct Page Calls a phone and puts it on speaker Annoying in an office setting but allows you to call a classroom and listen

28 User Speed Call One touch dial to an outside line Private version does not display called number on the phone Awesome for when you don't want a student to see the destination CDE Speed Call One Touch Dial for an extension

29 Personal Presence - "Twinning" (it has winning right in the name) Call rings to desk for half a ring then to cell phone Call can be transferred to and from cell IN MID CALL Transfer / Conference Transfer a call or conference two calls together Do Not Disturb Stops internal calls from ringing your phone

30 Hands On Lab Make a call / answer a call Program a button via the web Program a button via the phone Twinning

31 Tips & Notes Dial 8 to get outside line You can turn twinning on or off via the web This is handy when you go home and forget to switch it off Your phone has three pages for programming Test features on page 3

32 Cellular Backup Feature Use your cell to take a photo of the settings on a button that you are about to change i.e. There is no backup IT Can reset passwords if necessary Call the hotline and open a ticket like anything else

33 Final notes I.T. lived on these phones (actually the step down from yours) and loved them. EXCEL has been living on this system for over a year This system adds features and saves SCOE money

34 Questions / Comments

35 Thank You!

36 IT Slides This presentation has an Easter Egg

37 Phone Stuff How to plug it in Network cables go through that hole Handset cable snakes through these slots Base has two positions Upright and more reclined Hot Desk people log into the phone after reboot

38 More phone stuff Loading Applications Right now that means that the phone is on a filtered network Admin login page Same as user login page

39 More Stuff System Flow See flow chart Menu Node vs Auto Attendant What is the rollout schedule - see schedule How do we turn up a site - see schedule

40 This is really the end

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