Business Opportunities for the greater good.

Transcription

1 Business Opportunities for the greater good.

2 Click Aviation Network is a venture focused on creating business opportunities and delivering innovative and transformational solutions to the aviation industry. Drawing participants from across all sectors of the aviation enterprise, we are revolutionising the aviation business through end-to-end control of the value chain. Here, charter brokers can connect with operators just as operators can connect with suppliers. Click Aviation Network 3 4

3 Click Aviation Network is based on three premises. That consumer demands, expectations and demographics are changing. That the future success of aviation businesses requires brands to pitch new and comprehensive offerings in order to approach, communicate, engage and drive business. That these changes are set to influence the aviation industry landscape. By bringing all parties under one roof, we are the ultimate destination for Charter Brokers, Operators, Suppliers and other aviation service providers to win new business through the convergence of technology, collaboration, customer experience and advanced revenue streams. WHO WE ARE Click Aviation Network, your chance to do new business, in this exciting aviation market. 5 6

4 COMPLETE TRIP SUPPORT: PRE-TRIP PLANNING, INFLIGHT, ON-GROUND AND POST-TRIP SERVICES 7 8

5 A BETTER WAY TO RUN YOUR TRIP: TRIP SUPPORT SERVICES Count on the expertise, insights and global resources of your dedicated Click Aviation Network team that continuously helps you keep the promises you make and exceed the expectations of those who depend on you. We understand that success means much more than completing a trip checklist. It means proactively anticipating, staying on top of and quickly adapting to future challenges. 9 10

6 Teams designed around you: Time zones. Language preferences. Private or charter operations. Large aircraft needs. Our various trip support teams offer client-friendly service and are specialized for how you operate. Excellent customer service: A multi-lingual staff committed to serving you 24 hours a day, 7 days a week. Comprehensive flight planning: Routings that consider restrictions, range limitations, runway length, aircraft specs, and weather. Receive flight plans built and analysed by professionals. A full dispatch briefing package: ATC filing, FMS Uplink and Weather/NOTAM analysis. Provision of test flight plans and route validation, weight and balance reports, approach charts, Trip Kit and RAIM predication. Security planning: What s the threat level at my destination? What s the safest route to my hotel? We answer all your security questions. Ground handling: Your experience on the ground is crucial to mission success. That s why we have built a global handling network of locations, represented by our own supervisors and supported by our trusted partners focused on compliance, safety and customer service. Fuel arrangements: Partnerships covering over 1,500 locations worldwide. Access to preferred rates without hidden/added charges. Hotels and Ground Transportation: Ramp side pickup. Early check in. Late checkout. Flexible cancellation terms. Permits and clearances: Worldwide regulations and permit requirements are constantly changing. We ensure prompt arrangement of over-flight and landing permits, PPRs and slots

7 WHAT S IN IT FOR YOU? 13 14

8 OUR UNIQUE ADVANTAGE At Click Aviation Network, our commitment to our concept is unparalleled. We have spent years studying and analyzing the market and acquired an in-depth understanding of every detail of the aviation industry and operating procedures of each of our members

9 Business to Business Connection: Establish valuable relationships that will transform your business. Engage with a diverse pool of Charter Brokers, Operators, Suppliers and other frontline aviation service providers. Our Operations Control Centre (OCC): This team comprises of highly experienced individuals in the fields of Flight Operations and Flight Dispatch whose main priority is to exercise a proactive approach in achieving operational safety and efficiency at all times. Drawn from various sectors of aviation, our OCC team hold a valuable set of skills and experience. From coordinating air traffic rights to customized trip planning, our personnel handle member requests accurately, resourcefully and tactfully while maintaining regulatory compliance and avoiding flight disruptions. The Click Online Platform: Create your online profile, find business partners, interact with other members, showcase your services, build credibility and keep up-to-date on the latest trends. Signing up is free and simple. An established Quality Management System: We have in place quality metrics, quality checklists and process improvement plans. We outline our Service Level Agreements (SLA) clearly when establishing new relationships and the Key Performance Indicators (KPI) gathered from the operational data are regularly weighed against the SLAs to demonstrate the performance of the Network. We perform audits on the input received from our quality control measures to ensure that the appropriate quality standards and operational definitions are utilized. Furthermore, we regularly run quality audits and process analysis in order to update and improve our quality plans. The Operational Challenges Register: This is used to measure the probability, impact and scope of any risks involved. Risk criteria include country specific threats such as the spread of diseases, acts of terror, poor governmental supervision on quality standards in addition to an in-depth historical data analysis, performance reputation and operating conditions of Suppliers with reference to the location of interest. Discover Take advantage of our specialised method of developing ideas and redesigning current operational processes. Explore ways to simplify operational, commercial and financial processes and foster innovation. Exchange Amplify the connections made within the network to create and build opportunities that will increase your economic growth and productivity. Share Navigate the complexities in the aviation industry more efficiently. Discuss and share sustainability objectives, projects and capabilities

10 THE CLICK ADVANTAGE: CHARTER BROKER Multiple user access Charter Enquiries Management Access to view the physical movements of the aircraft Access to Airport and FBO directories Direct connectivity with operators Access to invoices and management and business intelligence reports Data authentication and authorization 19 20

11 THE CLICK ADVANTAGE: OPERATOR Multiple user access Management of aircraft, crew profiles and documentation Listing of and updates to aircraft types and locations Direct connectivity with suppliers Access to Supplier contracts, quotations and trip cost estimates Access to invoices and management and business intelligence reports Data authentication and authorization Monitoring and management of all service requests which include but are not limited to: Flight planning, flight following and aircraft navigation Fuel Ground handling Catering Hotel, transportation and security Overflight and landing permits 21 22

12 THE CLICK ADVANTAGE: SUPPLIER Multiple user access Listing of all services provided and the associated fees Listing of all service provider locations Processing of all service requests submitted directly from the Operator or through Click OCC Generation and submission of invoices Communication with Click OCC or directly with operators regarding operational enquiries Providing updates on the progress of the request 23 24

13 THE CLICK ADVANTAGE: OPERATION CONTROL CENTRE Analysis of charges submitted by suppliers in order to guarantee competitiveness Cross referencing of quotations provided by the supplier with invoices received by the operator to avoid discrepancies and added/hidden charges Collection of network figures to provide members with data analysis, business intelligence reports and market forecasts Timely arrangement of over-flight and landing clearances, PPR's and Slots, taking into consideration, regulatory and/or political requirements Coordination of ground handling appropriate to the type of operation and/or aircraft Arrangement of jet fuel, catering, accommodation and transportation Provision of regular updates regarding the progress of the operation and administrative support Provision of route analysis, test flight plans and route validation Vigilant planning of flight based on aircraft performance, range limitations, runway length and airport services at destination Provision of a comprehensive dispatch briefing package that includes ATC filing, FMS Uplink and Weather/NOTAM analysis Provision of aircraft mass and balance, approach charts, Trip Kit and RAIM Prediction Continual communication and liaison with on-ground vendors and suppliers 25 26

14 We have secured resources that will give our members the advantage to stay above the competition. Our designated Commercial and Vendor Relations team continue to work closely with on-ground Suppliers in getting the most competitive prices available while ensuring that the reduced prices do not hinder quality. All discounts obtained will be directly passed onto our members. At Click Aviation Network, we have built a strong global network of relationships. By means of strong analytical and negotiation skills, our Commercial team continuously source, manage, and establish relationships with key industry vendors and Suppliers who deliver the highest quality of service as well as competitive prices in providing fuel, ground handling, catering, accommodation and transportation. They carry out cost analysis on a regular basis and liaise with contracted Suppliers to ensure service availability and competitiveness. Just as with all components of Click Aviation Network, our goal is to support and protect our Vendors and Suppliers in all aspects of their business practice and help extend their operational impression. We not only guarantee increased business volume but also business continuity for all our members

15 The future is ready for boarding. Get on it. Increase efficiency. Increase business growth. Eliminate risks. Enjoy operational consistency Reduce costs. Experience faultless and convenient flight operations Jumeirah Bay Tower X2 X Cluster JLT Dubai PO Box T F: occ@click.aero