Avaya one-x Deskphone Edition for 9600 Series IP Telephones Administrator Guide Release 3.1

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1 Avaya one-x Deskphone Edition for 9600 Series IP Telephones Administrator Guide Release Issue 7 November 2009

2 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number To locate this document on our Web site, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT ( GENERAL LICENSE TERMS ). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. Hardware means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License Type(s): Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Third-party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ( Third Party Components ), which may contain terms that expand or limit rights to use certain portions of the Product ( Third Party Terms ). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at: Interference Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to an Avaya IP Telephone might cause interference. Security See to locate and/or report known vulnerabilities in Avaya products. See to locate the latest software patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see the Avaya Toll Fraud and Security Handbook at

3 Contents Chapter 1: Introduction About This Guide Change History What s New in This Release Document Organization Other Documentation Chapter 2: Administration Overview and Requirements Series IP Telephones Parameter Data Precedence The Administrative Process Administrative Checklist Telephone Initialization Process Step 1: Telephone to Network Step 2: DHCP Server to Telephone Step 3: Telephone and File Server Step 4: Telephone and the Call Server Error Conditions Chapter 3: Network Requirements Network Assessment Hardware Requirements Server Requirements DHCP Server HTTP/HTTPS Server Web Server (Optional) Required Network Information Other Network Considerations SNMP Reliability and Performance QoS IEEE 802.1D and 802.1Q Network Audio Quality Display on 9600 Series IP Telephones Qtest for Audio Quality IP Address Lists and Station Number Portability TCP/UDP Port Utilization Security Registration and Authentication Issue 7 November

4 Contents Time-to-Service (TTS) Chapter 4: Communication Manager Administration Call Server Requirements Switch Compatibility and Aliasing IP Telephones Call Server (Switch) Administration IP Interface and Addresses UDP Port Selection RSVP and RTCP/SRTCP QoS IEEE 802.1D and 802.1Q NAT DIFFSERV Voice Mail Integration Series IP Telephones with CM 4.0+ Native Support Series IP Telephones Aliased as 4600 Series IP Telephones Call Transfer Considerations Conferencing Call Considerations Telephone Administration System-Wide Administration Feature-Related System Parameters Administering Stations Aliasing 9600 Series IP Telephones Administering Features Feature Buttons and Call Appearances For the 9610 IP Telephone For the 9620/9620L/9620C IP Telephone For 9630/9630G, 9640/9640G, 9650/9650C, and 9670G IP Telephones Enhanced Phone Screen Display for 9630/9630G and 9640/9640G IP Telephones /9650C Aux Button Assignments Button Module(s) (SBM24) on the 9630/9630G, 9640/9640G, 9650/9650C, and 9670G Conference Details Screen for Ad-Hoc Conferences Special Considerations for the 9650/9650C IP Telephone Special Considerations for the 9670G IP Telephone Shuffling Wide Band Codecs Series IP Telephones Administrator Guide Release 3.1

5 Contents Chapter 5: Server Administration Software Checklist DHCP and File Servers DHCP Server Administration Configuring DHCP for 9600 Series IP Telephones DHCP Generic Setup Windows NT 4.0 DHCP Server Verifying the Installation of the DHCP Server Creating a DHCP Scope for the IP Telephones Editing Custom Options Adding the DHCP Option Activating the Leases Verifying Your Configuration Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Adding DHCP Options Activating the New Scope HTTP Generic Setup HTTP/HTTPS Configuration for Backup/Restore For IIS Web Servers For Apache Web Servers Internal Audio Parameters Chapter 6: Telephone Software and Application Files General Download Process Series IP Telephone Scripts and Application Files Choosing the Right Application File and Upgrade Script File Upgrade Script File Settings File Contents of the Settings File The GROUP System Value Chapter 7: Administering Telephone Options Administering Options for the 9600 Series IP Telephones VLAN Considerations VLAN Tagging VLAN Detection VLAN Default Value and Priority Tagging VLAN Separation Issue 7 November

6 Contents DNS Addressing IEEE 802.1X X Pass-Through and Proxy Logoff X Supplicant Operation Link Layer Discovery Protocol (LLDP) Local Administrative Options Using the Telephone Dialpad Language Selection Administering Voice-Initiated Dialing Gigabit Ethernet Adapter Dialing Methods Log Digit (Smart Enbloc) Dialing Enhanced Local Dialing Enhanced Local Dialing Requirements Administering Features on Softkeys Administering a Custom Screen Saver Backup/Restore Backup Restore Backup/Restore Retrieval Procedures General 9610 Restore Processing Chapter 8: Administering Applications and Options Customizing 9600 Series IP Telephone Applications and Options The Application Status Flag (APPSTAT) Special Administration for the Special Administration for the 9670G Avaya "A" Menu Administration Administering Phone Settings and Options and Settings (OPSTAT and OPSTAT2) Main Avaya Menu with WML Applications Administered Main Avaya Menu with Browser (Only) Administered Main Menu No WML Applications Administered Avaya Menu Administration With WML Applications WML Application Display on the 9670G Home Screen Sample Avaya Menu Administration File Template Guest User Administration Timer Operation for the 9620/9620L/9620C, 9630/9630G, 9640/9640G, 9650/9650C and 9670G Series IP Telephones Administrator Guide Release 3.1

7 Contents Requirements for USB Devices USB File/Device Support Contacts File Format for USB Devices USB Login Setup USB Pictures Chapter 9: Administering Specific 9600 Series IP Telephones Introduction Special Administration for the 9610 IP Telephone General Functionality Key 9610 Administration Concepts Backup File Format Main Menu (MM) Administration Contacts Application Administration The 9610 Idle Application, WMLIDLETIME, SCREENSAVERON, IDLEAPP, and WMLSMALL Craft Procedures Troubleshooting a 9610 IP Telephone Sample 9610data.txt File Sample idle.wml File Sample hotel.wml File Appendix A: Glossary of Terms Appendix B: Related Documentation IETF Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Appendix C: Sample Administration Forms Index Issue 7 November

8 Contents Series IP Telephones Administrator Guide Release 3.1

9 Chapter 1: Introduction About This Guide This guide is for personnel who administer Avaya Communication Manager, DHCP, HTTP/ HTTPS servers for 9600 Series IP Telephones, a Local Area Network (LAN), or a Web server. The 9600 Series IP Telephones use Internet Protocol (IP) technology with Ethernet line interfaces and support the H.323 protocol only. The 9600 Series IP Telephones provide support for DHCP, HTTP, and HTTPS over IPv4/UDP, which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP Addresses, and HTTPS or HTTP to download new versions of software or customized settings for the telephones. CAUTION: This Important: Tip:! CAUTION: Avaya does not support many of the products mentioned in this document. Take care to ensure that there is adequate technical support available for servers used with any 9600 Series IP Telephone system. If the servers are not functioning correctly, the 9600 Series IP Telephones might not operate correctly. guide covers administration of 9600 Series IP Telephones using H.323 protocol only. For information about administering these telephones in a Session Initiation Protocol (SIP) environment, see Avaya one-x Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide (Document Number ).! Important: IP Telephone Software Release 3.1 does not support Avaya Communication Manager (CM) releases prior to 3.1. Tip: For a quick reference to Avaya Communication Manager settings for 9600 Series IP Telephones and related telephone interface information, see Avaya one-x Deskphone Edition for 9600 Series IP Telephones Read This First (Document Number ), available at: Issue 7 November

10 Introduction Change History Issue 1 This document was issued for the first time in July 2006 to support the first release of 9600 Series IP Telephones. Issue 2 This version of the document, revised and issued in September 2006, supports 9600 Series IP Telephone Software Release 1.1. Issue 3 This version of the document was revised in January, 2007 to support 9600 Series IP Telephone Software Release 1.2. Issue 4 Issue 5 Issue 6 Issue 6 Issue 7 This version of the document was revised and issued in May, 2007 to support Software Release 1.5. This version of the document was revised and issued in May, 2008 to support 9600 Series IP Telephone Software Release 2.0. This version of the document was revised and issued in February, 2009 to support 9600 Series IP Telephone Software Release 3.0 and the addition of three new telephone models: 9620L, 9620C, and 9650C. What s New in This Release describes Release 3.0 in more detail. This version of the document was revised and issued in May, 2009 to support the addition of the 9670G telephone model, running on 9600 Series IP Telephone Software Release 2.0; this 9670-specific issue was concurrent with Issue 6 for Software Release 3.0. This is the current version of this document, revised and issued in November, 2009 to support 9600 Series IP Telephone Software Release 3.1. In addition to software enhancements, this version incorporates the 9670G IP Telephone s administration requirements and information, previously issued separately in May, What s New in This Release describes Release 3.1 in more detail. What s New in This Release New material in this issue to support Release 3.0 software includes: Support for telephone administration and operation with Virtual Private Networks (VPNs). The VPN Setup Guide for 9600 Series IP Telephones (Document ) provides details about administering 9600 Series IP Telephones to enable users to access your network (call servers, file servers, etc.) through a VPN. In addition, a new local administrative (Craft) option has been added for VPN; this new Craft procedure is also described in the VPN Setup Guide for 9600 Series IP Telephones (Document ). Support for QTEST procedures such as adding the parameter QTESTRESPONDER. See Qtest for Audio Quality on page 28 for more information. Enhanced power management to save energy and expense, as follows: Series IP Telephones Administrator Guide Release 3.1

11 What s New in This Release - Support for LLDP MED Extended Power-Via-MDI TLV, enabling the telephone backlight to use a minimum power level when On. - A "Backlight Off" softkey/icon can now be administered to allow the end user to turn off the telephone backlight for idle call states. See Administering Features on Softkeys for more information. All 96xx telephones except the 9610 now support Simple Certificate Enrollment Protocol (SCEP). The following new system parameters support this feature and have been added to the list of Customizeable System Parameters in Chapter 7 of the Avaya one-x Deskphone Edition for 9600 Series IP Telephones Administrator Guide: MYCERTRENEW, MYCERTURL, MYCERTKEYLEN, MYCERTCAID, MYCERTCN, MYCERTDN and SCEPPASSWORD. New system parameters DHCPSRVR (to specify DHCP server addresses) and GRATARP (to handle gratuitous ARPs) have been added to the list of Customizeable System Parameters in Chapter 7. The 9670G IP Telephone has been upgraded to include all software Release 3.0 and 3.1 enhancements, for example, the "LightOff" icon on its Home screen and the Edit Dialing feature. The 9670G must be aliased as a 9640, but does not require unique installation or administration. Administration enhancements related exclusively to the 9670G include: - new parameters WEATHERAPP and WORLDCLOCKAPP - allow to enable (the default) or disable presentation of a Weather or World Clock application on the 9670 Home screen. - specific icons for WML applications can be designated via the AvayaMenuAdmin.txt file. For more information, see Avaya "A" Menu Administration. Enhancements that have no impact on administration or installation include: - the Voice Dialing feature now accept audio input from an Avaya-approved headset, as well as from the telephone speaker. - users with access to Phone Settings have a new option called "Go to Phone Screen on Answer" that when enabled (the default) automatically displays the Phone screen when a call is answered. - several enhancements were added to help expedite failover to Local Survivable Processors (LSPs) in applicable scenarios. For the 9760G exclusively: - various minor enhancements have been made to the user interface. - the end user can designate up to 16 Favorites to display on the Home screen. Issue 7 November

12 Introduction Document Organization The guide contains the following sections: Chapter 1: Introduction Chapter 2: Administration Overview and Requirements Chapter 3: Network Requirements Chapter 4: Communication Manager Administration Provides an overview of this document. Provides an overview of the administrative process and describes general hardware, software, and operational requirements. Describes administrative requirements for your Local Area Network. Describes how to administer Avaya Communication Manager to operate with 9600 Series IP Telephones. Chapter 5: Server Administration Describes DHCP, TFTP, and HTTP/HTTPS administration for the 9600 Series IP Telephones. Chapter 6: Telephone Software and Application Files Chapter 7: Administering Telephone Options Chapter 8: Administering Applications and Options Chapter 9: Administering Specific 9600 Series IP Telephones Appendix A: Glossary of Terms Appendix B: Related Documentation Appendix C: Sample Administration Forms Describes telephone software, covers application software downloads, and provides information about the configuration file. Describes how to use file parameters and options to administer 9600 Series IP Telephones. Covers backup and restoration of telephone data. Also describes how to use local procedures to customize a single telephone from the dialpad. Provides a table of customizable application-specific parameters, to provide administrative control of telephone functions and options. Covers special administration requirements for applicable 9600 Series IP Telephone models. Provides a glossary of terms used in this document or which can be applicable to 9600 Series IP Telephones. Provides references to external documents that relate to telephony in general, which can provide additional information about specific aspects of the telephones. Provides examples of Avaya Communication Manager forms related to system wide and individual telephone administration Series IP Telephones Administrator Guide Release 3.1

13 Other Documentation Other Documentation See the Avaya support site at for 9600 Series IP Telephone technical and end user documentation. See Appendix B: Related Documentation for information about accessing non-avaya documents, such as those published by the Internet Engineering Task Force (IETF) and the International Telecommunication Union (ITU). For information about administering a virtual private network (VPN) for 9600 Series IP Telephones, see the VPN Setup Guide for 9600 Series IP Telephones (Document Number ), also available on the Avaya support site. Issue 7 November

14 Introduction Series IP Telephones Administrator Guide Release 3.1

15 Chapter 2: Administration Overview and Requirements 9600 Series IP Telephones All 9600 Series IP Telephones currently support the H.323 signaling protocol. The 9620, 9630, and 9640 can alternately be configured to support Session Initiation Protocol (SIP), as covered in the Avaya one-x Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide (Document Number ). This document covers only 9600 Series IP Telephones supporting H.323. The H.323 standard provides for real time audio, video, and data communications transmission over a packet network. An H.323 telephone protocol stack comprises several protocols: H.225 for registration, admission, status (RAS), and call signaling, H.245 for control signaling, Real Time Transfer Protocol (RTP) and Secure Real Time Transfer Protocol (SRTP) Real Time Control Protocol (RTCP) and Secure Real Time Control Protocol (SRTCP) The parameters under which the 9600 Series IP Telephones need to operate are summarized as follows: Telephone Administration on the Avaya Media Server, as covered in Chapter 4: Communication Manager Administration. IP Address management for the telephone, as covered in DHCP and File Servers on page 55 for dynamic addressing. For static addressing, see the Avaya one-x Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide. Tagging Control and VLAN administration for the telephone, if appropriate, as covered in Chapter 7: Administering Telephone Options. Quality of Service (QoS) administration for the telephone, if appropriate. QoS is covered in QoS on page 27 and QoS on page 40. Protocol administration, for example, Simple Network Management Control (SNMP) and Link Layer Discovery Protocol (LLDP). Interface administration for the telephone, as appropriate. Administer the telephone to LAN interface using the PHY1 parameter described in Chapter 3: Network Requirements. Administer the telephone to PC interface using the PHY2 parameter described in Interface Control in the Avaya one-x Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide. Application-specific telephone administration, if appropriate, as described in Chapter 8: Administering Applications and Options. An example of application-specific data is Web-specific information required for this optional application. Issue 7 November

16 Administration Overview and Requirements Table 1 indicates that you can administer system parameters in a variety of ways and use a variety of delivery mechanisms like: Maintaining the information on the call server. Manually entering the information by means of the telephone dialpad. Administering the DHCP server. Editing the configuration file on the applicable HTTP or HTTPS file server. User modification of certain parameters, when given administrative permission to do so. Not all parameters can be administered on all delivery mechanisms. Table 1: Administration Alternatives and Options for 9600 Series IP Telephones Parameter(s) Telephone Administration IP Addresses Tagging and VLAN Administrative Mechanisms Avaya call server DHCP (strongly recommended) Configuration file Manual administration at the telephone For More Information See: Chapter 4: Communication Manager Administration, Chapter 5: Server Administration, and Appendix B: Related Documentation. DHCP and File Servers on page 55, and especially DHCP Server Administration on page 56. Chapter 6: Telephone Software and Application Files and Chapter 7: Administering Telephone Options. Static Addressing Installation in the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. LLDP Link Layer Discovery Protocol (LLDP) on page 106 LLDP Link Layer Discovery Protocol (LLDP) on page 106. DHCP Configuration file (strongly recommended) Manual administration at the telephone DHCP Server Administration on page 56, and Chapter 7: Administering Telephone Options. DHCP and File Servers on page 55 and Chapter 7: Administering Telephone Options. Static Addressing Installation in the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. 1 of Series IP Telephones Administrator Guide Release 3.1

17 9600 Series IP Telephones Table 1: Administration Alternatives and Options for 9600 Series IP Telephones (continued) Parameter(s) Quality of Service Avaya call server (strongly recommended) DHCP UDP Port Selection on page 39 and Appendix B: Related Documentation. DHCP and File Servers on page 55, and Chapter 7: Administering Telephone Options. Configuration file DHCP and File Servers on page 55, and Chapter 7: Administering Telephone Options. Interface DHCP DHCP and File Servers on page 55, and Chapter 6: Telephone Software and Application Files. Application - specific parameters Administrative Mechanisms Configuration file (strongly recommended) DHCP and File Servers on page 55, and Chapter 6: Telephone Software and Application Files. LLDP Link Layer Discovery Protocol (LLDP) on page 106. Manual administration at the telephone DHCP Configuration file (strongly recommended) For More Information See: Secondary Ethernet (Hub) Interface Enable/ Disable in the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. DHCP and File Servers on page 55, and especially DHCP Server Administration on page 56. Also, Chapter 8: Administering Applications and Options. DHCP and File Servers on page 55, and especially HTTP Generic Setup on page 69. Also, Chapter 8: Administering Applications and Options. VPN DHCP DHCP and File Servers on page 55, and Chapter 6: Telephone Software and Application Files. Also see the VPN Setup Guide for 9600 Series IP Telephones (Document for VPN details. Configuration file (strongly recommended) VPN Setup Guide for 9600 Series IP Telephones (Document ). 2 of 2 General information about administering DHCP servers is covered in DHCP and File Servers on page 55, and more specifically, DHCP Server Administration on page 56. General information about administering HTTP servers is covered in DHCP and File Servers, and more specifically, HTTP Generic Setup. Once you are familiar with that material, you can administer telephone options as described in Chapter 7: Administering Telephone Options. Issue 7 November

18 Administration Overview and Requirements Parameter Data Precedence If a given parameter is administered in multiple places, the last server to provide the parameter has precedence. The precedence, from lowest to highest, is: 1. LLDP, 2. Manual administration, with the two exceptions described for the system parameter STATIC on page 97, 3. DHCP, except as indicated in Table 9: DHCPACK Setting of System Values, 4. HTTP, 5. the Avaya Media Server, and finally, 6. Backup files, if administered and if permitted. Settings the IP telephone receives from backup files or the file server overwrite any previous settings, including manual settings. The only exception to this sequence is in the case of VLAN IDs. In the case of VLAN IDs, LLDP settings of VLAN IDs are the absolute authority. Then the usual sequence applies through HTTP. If the VLAN ID after HTTP is not zero, any VLAN ID from the file server is ignored. For the L2QVLAN and L2Q system values, LLDP settings of VLAN IDs are the absolute authority only if the LLDP task receives the VLAN IDs before DHCP and HTTP, and the DHCP client of the telephone is activated at all. If the LLDP task receives the VLAN IDs after DHCP negotiation, several criteria must be successful before the telephone accepts VLAN IDs from LLDP. For more information, see Link Layer Discovery Protocol (LLDP). The Administrative Process The following list depicts administration for a typical 9600 Series IP Telephone network. Your own configuration might differ depending on the servers and system you have in place. 1. Switch administered for 9600 Series IP Telephones. 2. LAN and applicable servers administered to accept the telephones. 3. Telephone software downloaded from the Avaya support site xxsettings file updated with site-specific information, as applicable Series IP Telephones installed. For more information, see the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. 6. Individual 9600 Series IP Telephones updated using Craft procedures, as applicable. For more information, see Local Administrative Procedures in the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Series IP Telephones Administrator Guide Release 3.1

19 The Administrative Process Administrative Checklist Use the following checklist as a guide to system and LAN administrator responsibilities. This high-level list helps ensure that all telephone system prerequisites and requirements are met prior to telephone installation. One person might function as both the system administrator and the LAN administrator in some environments. Table 2: Administrative Checklist Task Description For More Information See: Network Requirements Assessment Administer the call server DHCP server installation Administer DHCP application HTTP/HTTPS server installation Application file(s), script file, and settings file installation on HTTP/ HTTPS server Modify settings file as desired Determine that network hardware is in place and can handle telephone system requirements. Verify that the call server is licensed and is administered for Voice over IP (VoIP). Verify the individual telephones are administered as desired. Install a DHCP application on at least one new or existing PC on the LAN. Add IP telephone administration to DHCP application. Install an HTTP/HTTPS application on at least one new or existing PC on the LAN. Download the files from the Avaya support site. Edit the settings file as desired, using your own tools. Chapter 3: Network Requirements. Chapter 4: Communication Manager Administration. Chapter 4: Communication Manager Administration. Vendor-provided instructions. DHCP Server Administration in Chapter 5: Server Administration. Vendor-provided instructions. Chapter 6: Telephone Software and Application Files. Chapter 6: Telephone Software and Application Files. 1 of 2 Issue 7 November

20 Administration Overview and Requirements Table 2: Administrative Checklist (continued) Task Description For More Information See: Administer WML servers Administer telephones locally as applicable Installation of telephones in the network Allow user to modify Options, if applicable Add WML content as applicable to new or existing WML servers. Administer push content as applicable. As a Group: Individually: Avaya one-x Deskphone Edition for 9600 IP Telephones Application Programmer Interface (API) Guide (Document Number ). The GROUP System Value on page 83 and the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. The applicable Craft Local Procedures in the Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. Avaya one-x Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide. OPSTAT on page 93 and the respective User Guide for the specific telephone model. 2 of 2 Telephone Initialization Process These steps offer a high-level description of the information exchanged when the telephone initializes and registers. This description assumes that all equipment is properly administered ahead of time. This description can help you understand how the 9600 Series IP Telephones relate to the routers and servers in your network. Step 1: Telephone to Network The telephone is appropriately installed and powered. After a short initialization process, the telephone determines whether to carry out Virtual Private Network (VPN) procedures. If yes, the telephone establishes a VPN tunnel as appropriate for its administration. Once the VPN tunnel is established, or immediately after initialization for a non-vpn telephone, the telephone Series IP Telephones Administrator Guide Release 3.1

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