CrewBriefing APP FAQ

Transcription

1 AIR SUPPORT A/S Version 1.7 CrewBriefing APP FAQ AIR SUPPORT A/S Nimbusvej 9 DK-7190 Billund, Denmark Phone Fax U S E R M A N U A L Information in this document is subject to change without notice. Editorial date: 11 SEP 2015.

2 FAQ IOS: IOS : WHICH IOS VERSION IS SUPPORTED BY CB APP... 3 IOS : MY IPAD APP WON'T UPDATE... 3 FAQ Android: ANDROID : WHICH ANDROID VERSION IS SUPPORTED BY CB APP... 5 ANDROID : MY CB APP IS STUCK / NOT WORKING... 5 ANDROID : CB APP IS LAGGING HOW TO CLEAR THE CACHE TO IMPROVE SPEED... 6 FAQ general: HOW TO SETUP THE FLIGHT SUMMARY LAYOUT IN THE CREWBRIEFING APP... 6

3 IOS : which IOS version is supported by CB APP IOS Version 7.0 and above is supported IOS : My ipad App Won't Update Do you have an app that refuses to update or a new app that is stuck in the middle of the download? There are a number of reasons why an app might get stuck downloading, from an authentication issue with the App Store to some garbled settings on the device itself. Don't worry, if you do have this problem, these steps should fix it. 1. Tap the app as if to run it. Sometimes, a download will stall out due to a poor connection or similar reason, so make sure you have a good connection to the Internet. The first thing to try is simply launching the app. This can force the ipad to recognize the app hasn't completely downloaded and it will kickstart the process. 2. Check for pending downloads in itunes. Another frequent problem that causes apps to stop updating is an issue downloading a song, movie or podcast in the itunes store. If an item is stuck in the queue with higher priority than the app you are trying to install or update, it can get stuck downloading. Launch the itunes app and check the "Downloads" tab. If something is stuck, try deleting it, and if it won't delete, try deleting all of the pending downloads below the one that is stalled. 3. Remove and reinstall On the ipad Step 1 Touch and hold on the app you want to reinstall until it begins shaking. Tap the "X" icon on its corner and press "Delete." This deletes the app and completely erases its data.

4 Step 2 Open the "App Store" app and switch to the Purchased tab. Related Reading: How to Reinstall Applications for iphone Step 3 Press "Not On This ipad" at the top of the screen to see a list of every uninstalled app you own. You can also find a specific app by searching in the App Store instead of using the "Not On This ipad" page. Step 4 Tap the cloud icon next to the app you want to reinstall. Step 5 Enter your Apple ID and password to download and reinstall the app. Using itunes Step 1 Connect your ipad to your computer with the USB cable and open the ipad's information page in itunes. Step 2 Switch to the "Apps" tab and locate the app you want to reinstall on the list of installed apps. Step 3 Click "Remove" next to the app's name to mark it for deletion from your ipad. Step 4 Press "Apply" to sync your ipad and erase the app and its saved data. Step 5 Click the "Install" button next to the app's name after the sync finishes. Click "Apply" to sync a second time and reinstall the app. 3. Reboot the ipad. After checking the most common reasons for an app not to update or download completely, it is time to go with the most popular troubleshooting step: reboot the device. Remember, it is not enough to simply suspend the device and wake it up again. In order to give the ipad a full refresh, you will need to power off the device by holding down the sleep/wake button for several seconds and following the instructions on the screen. Once it is fully powered down, you can boot it back up by pressing the sleep/wake button again. This process will give the ipad a clean start and has a tendency to solve many problems. How to Reboot Your ipad

5 Download a new app. It's possible for the ipad to get hung in the authentication process. The easiest way to solve this issue is to download a new app, so try picking out a free app and installing it onto the ipad. Once it installs, try tapping the app that is stuck to see if attempting to launch the app triggers the download process. 4. Sign out of your Apple ID. If going through the authentication process by downloading an app doesn't work, sometimes simply logging out and logging back in will do the trick. You can sign out of your Apple ID by going into the ipad's settings, choosing itunes & App Stores in the left-side menu and tapping where it displays your Apple ID. This will bring up a popup menu that will allow you to sign out. Once you are signed out, sign back into your Apple ID and try launching the app again. 5. Reset all settings. The last trick in our arsenal is to reset the ipad's settings. Don't worry, this won't completely wipe your ipad, but it may cause you to make any tweaks you've made to your settings again and you might find yourself signing back in to various apps and websites like Facebook and Twitter. But other than clearing out your settings, this process will leave all of your apps, documents, music, movies and data alone. To reset your settings, go into the ipad's settings and choose General from the left-side menu. Next, scroll all the way down and tap Reset. On this screen, choose Reset All Settings. This will prompt you before continuing with the reset. This is one of the most common cures for an app that is stuck during an update or an app that won't download completely, but because it can change any custom settings back to default, this step is saved for last. Android : Which Android version is supported by CB APP The CrewBriefing APP supports android version and above Android : My CB APP is stuck / not working The first fix is to try and uninstall the CrewBriefing APP and reinstall it 1. To uninstall Go to Settings > Applications > CrewBriefing > Uninstall. 2. Then you reboot your phone. 3. Go to google play and search for CrewBriefing and install the APP. 4. Start the CB APP and type in your CrewBriefing credentials. 5. Now the CB APP should start up without any problems. Should the problem persist then follow the FAQ how to clear the cache on android.

6 Android : CB APP is lagging how to clear the cache to improve speed If the CB APP is stuck, or lagging, it might help to clear the cache of a single app. The process is quite simple if you follow these steps: 1. Go to Settings and tap on Application Manager (in some devices it will be called Apps). 2. There you will be able to see all installed apps, just tap on the desired app and it will lead to its details. There you can see the total space taken by cache and a button to clear it. Just tap on Clear cache and it will be completely removed. If the APP is still lagging, then the entire cache for all apps can be cleared, very easily by using this method. Works on any android device using android and above. 1. Go to the Settings menu and locate the menu called Storage. 2. There you will see your total storage and other useful information related to storage such as Used space, System memory and Available space, etc. You will also be able to see the option of Cached data just tap on it and a pop up will show up saying This will clear cached data for all apps just tap OK and it will be cleared. 3. Restart you phone and all apps should run slightly faster How to Setup the Flight Summary Layout in the CrewBriefing APP To give a quick overview of the flight, the Flight Summary has been created in the CB APP. If the flight summary file is missing in your PPS system folder, a warning will be shown in the CB APP when selecting "Flight Summary" To enable the special Flight summary please do the following: 1. Download and save to your configuration folder in the PPS8 folder. If you don t know where that folder is located, then open up your PPS8 program. 2. Hover the mouse over the username and the path of the folder will be shown

7 In this case the path is C:\john\PPS8\007 and inside this folder all system files for the 007 account is located. 3.Place the flt_sum.txt file inside the configuration folder. The file can be edited with a normal text editor like notepad or through the flightlog editor under data in your PPS8 Program.

8 Now all flights uploaded to Crewbriefing with a PPS8 version and above will have the Flight Summary included in the CB APP as well. See below

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