Lessons Learned in Software Project Outsourcing
|
|
|
- Cordelia Miller
- 8 years ago
- Views:
Transcription
1 Lessons Learned in Software Project Outsourcing Construx Software Builders, Inc. All Rights Reserved. Construx Delivering Software Project Success
2 Outsourcing Outsourcing can mean a lot of different things Specific projects (e..g, Widget 1.0 project) Specific functional areas (e.g., call centers, human resources, data processing, payroll) In 2001, 28% of global IT budgets was spent on outsourcing Target has been 43% by projection was 70% by 2005 We have learned a lot about outsourcing since 2001 consulting training software projects construx.com 2
3 Where are Companies Outsourcing? Nearshore 3% TBD 5% Offshore 22% Domestic 70% Source: 2004 Enterprise Systems survey consulting training software projects construx.com 3
4 Reasons to Outsource
5 Reasons to Outsource Improve company focus Free internal resources for other purposes Achieve development schedules not possible with internal staff Reduce and control operating costs Scale up for a specific project without increasing permanent staff Avoid historic internal problems with software development consulting training software projects construx.com 5
6 Reasons to Outsource Gain access to world-class capabilities Leverage vendor s s specialized project management or process expertise Leverage vendor s s specialized vertical- market expertise (e.g., in CRM systems, inventory management systems, etc.) Make use of vendor s s expertise in desired technologies Share project risk with another company consulting training software projects construx.com 6
7 Reasons to Not Outsource
8 Reasons to Not Outsource Loss of control Reduction in inhouse knowledge/expertise Intellectual property loss/compromised confidentiality Higher visible costs Hidden costs Cost differential is waning Loss of governance ability Vendor staff turnover Risk of vendor underperformance Internal employee issues (morale) consulting training software projects construx.com 8
9 Outsourcing Lesson #1 The separate development branch consulting training software projects construx.com 9
10 Bad Reason to Outsource Reduced cost is a bad reason to outsource 70% of respondents said cost savings was a key driver for outsourcing Industry is concluding that outsourcing primarily to save money is a losing strategy Source: Deloitte consulting training software projects construx.com 10
11 Technical Labor, Project Team Outsourcing TCO Factors to Consider New Costs Savings Vendor Profit Vendor's Allowance for Project Risk Vendor Selection Effort Legal Fees Technical Labor, Oversight Management, Oversight Travel Costs, Labor Travel Costs, Direct Costs Management, Project Team Facilities Cost Software Hardware Taxes Old Costs Cost Breakdown Before Outsourcing Cost Breakdown After Outsourcing consulting training software projects construx.com 11
12 Outsourcing TCO Effort Amounts TechnicalOversight Management Oversight Travel Time Vendor Selection Effort Extra technical effort due to misunderstood business requirements Technical Labor, Project Team Management, Project Team Governance Effort Breakdown Before Outsourcing Effort Breakdown After Outsourcing consulting training software projects construx.com 12
13 Outsourcing Lesson #2 Outsourcing in a Fortune 100 company consulting training software projects construx.com 13
14 Commentary from Deloitte 2005 Organizations looking for differentiated growth solutions should avoid outsourcing when based solely on cost savings.. In the near future, with structural risks that cannot be fully mitigated, uncertain cost savings, and a multitude of components to manage (people, process, and knowledge), outsourcing will likely lose luster for large organizations. consulting training software projects construx.com 14
15 Results of Outsourcing: The Good, The Bad, and The Ugly
16 Benefits Better Use of Staff Can hire an outsource company faster than recruiting permanent staff or waiting for them to become available Less commitment than adding permanent staff Can offload a project onto an outsource vendor to give overworked in-house staff a break Requires less management time (though not less expertise) consulting training software projects construx.com 16
17 Benefits Reduced Technical Risk Can leverage vendor s s expertise in specialized technologies Can avoid risk of having your staff foray into unfamiliar technology areas Avoid training your staff on technology that may not be relevant in months consulting training software projects construx.com 17
18 Benefits Increased Business Value Gain access to high-performance, intact teams and accelerate development schedules Reduce or control operating costs Leverage vendor s s specialized project management expertise Can avoid defocusing your developers on projects outside your company s s core competency areas Share project risk with a vendor company consulting training software projects construx.com 18
19 Outsourcing Lesson #3 Outsourcing development of a vertical market software product consulting training software projects construx.com 19
20 Risks of Outsourcing
21 How Much Risk Does Outsourcing Involve? In 2003, 78% of companies that outsourced pulled at least one project back consulting training software projects construx.com 21
22 Outsourcing Goals vs. Results Business Drivers Percent Important Percent Satisfied Focus on Core Business Competencies Align IT Strategy and Business Goals Build World Class Processes IT Drivers Improve Service Levels Enhance IT Effectiveness Supplement IT Staff/Resources Shorten Implementation Time Gain Technical Expertise and Knowledge Source: Gartner Group consulting training software projects construx.com 22
23 Most Common Sources of Cancellations and Overruns 1. Ill-defined or changing requirements 2. Poor project planning/management 3. Uncontrolled quality problems 4. Unrealistic expectations/inaccurate estimates 5. Naive adoption of new technology All these sources of failure are exacerbated by outsourcing! consulting training software projects construx.com 23
24 Most Frequent Problems Problem Caused by Seller Buyer 1. Lack of experience with outsourcing arrangements 19% 60% 2. Lack of understanding of your business 59% 10% 3. Lack of risk management 59% 8% 4. Lack of responsiveness 45% 8% 5. Staff experience 42% 26% Source: Adapted from Intelligent IT Outsourcing consulting training software projects construx.com 24
25 Outsourcing Lesson #4 Switching from RUP to XP consulting training software projects construx.com 25
26 A Successful Approach to Outsourcing
27 Elements of a Successful Approach 1. Preparation 2. Vendor Selection 3. Contract Structure 4. Performance consulting training software projects construx.com 27
28 Preparation
29 RFP A good RFP lays the groundwork for success A bad RFP makes success much more difficult consulting training software projects construx.com 29
30 RFP Typically includes the following content: Requirements Operational concept Statement of work (engineering, QA, and management tasks) Work breakdown structure Required documentation/deliverables Schedule (including major milestones) Cost estimate Evaluation criteria Proposal preparation guidelines consulting training software projects construx.com 30
31 Vendor Selection
32 Proposal Evaluation Criteria should be defined in advance Criteria should be as objective as possible Criteria should include the full set of relevant factors-- --technical ability, understanding of business domain, management ability, depth of staff, organizational maturity, etc. consulting training software projects construx.com 32
33 Outsourcing Lesson #5 Indian CMMI Level 5 5 company consulting training software projects construx.com 33
34 Alternative Approach: Use of Trusted Vendor(s) The RFP and proposal evaluation process can be time consuming and expensive Developing a relationship with one or more trusted vendors can reduce the client s s overhead and accelerate development schedules consulting training software projects construx.com 34
35 Contract Structure
36 Aligning Interest Through Payment Structure This is done through pricing structure, and there are lots of options Firm fixed price Time and materials Cost + fixed profit Build to cost Two-phase acquisition And many others... consulting training software projects construx.com 36
37 Friction Arises from Unfair & Primitive Allocation of Risk Time and Materials-- --allocates all risk to client (incidence of friction is about 50%) Fixed Price-- --allocates all risk to vendor (incidence of friction is about 65%) Incidence of litigation is higher with fixed price than with T&M consulting training software projects construx.com 37
38 Risk Allocation (cont.) Fairer options are available Two-phase fixed price Cost plus fixed profit Cost plus incentive payments Fixed price per function point Build to cost Etc. Fairest contract structure depends on technical characteristics of the project consulting training software projects construx.com 38
39 Performance
40 Typical Problems Administrative overload Creeping functionality Missing tracking indicators Poor responsiveness consulting training software projects construx.com 40
41 Active Management is Key Even if you outsource, you must still manage the project Outsourcing means less work, not no work consulting training software projects construx.com 41
42 Key Capabilities The buyer side must retain key capabilities to track, accept, and integrate the product Governance Systems thinking Relationship building Architecture planning Integration Facilitation Monitoring consulting training software projects construx.com 42
43 Outsourcing Lesson #6 Outsourcing by project management consulting firm consulting training software projects construx.com 43
44 Summary
45 Summary Outsourcing saves you time and effort: No design work No coding and debugging No system testing No detailed project management consulting training software projects construx.com 45
46 Summary Outsourcing doesn t t save you: Requirements development Requirements change control Top-level project management Top-level project tracking Acceptance testing consulting training software projects construx.com 46
47 Summary There are good reasons to outsource; cost savings is not one of them Problems arising from poor requirements become worse with outsourcing Problems arising from poor management can become worse with outsourcing Loss of core competence is a more common issue than companies think Consider all alternatives before deciding to outsource consulting training software projects construx.com 47
48 Construx Delivering Software Project Success Training Coaching & Consulting Software Projects +1 (425) consulting training software projects construx.com 48
10 Keys to Successful Software Projects: An Executive Guide
10 Keys to Successful Software Projects: An Executive Guide 2000-2006 Construx Software Builders, Inc. All Rights Reserved. www.construx.com Background State of the Art vs. State of the Practice The gap
Keys to Successful Software Project Outsourcing
Keys to Successful Software Project Outsourcing specify requirements decide to outsource obtain resources select a vendor monitor the project Outsourced projects exhibit many of the same characteristics
Preparation for Distributed Development and Outsourcing
Preparation for Distributed Development and Outsourcing Peter Kolb Distributed and Outsourced Software Engineering, - 1 - Objectives This module will enable the participant to: Prepare a decision basis
ATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System
ATS The Advantage: The Staffing Agency s Guide to Buying an Applicant Tracking System 87 % of North American recruiting professionals agree that using ATS/CRM technology is important to the success of
Onboarding. Design Build Attract
Onboarding Design Build Attract The most critical time in an executive s career is the first 100 days in a new role. Executives promoted or hired into new roles are expected to not only find their way,
Operations Excellence in Professional Services Firms
Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges
Software Asset Management on System z
Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software
Optimizing Software Delivery: Should We Buy, Build, or Outsource? Twin SPIN Talk June 2, 2005 Dr. Joyce Statz
Optimizing Software Delivery: Should We Buy, Build, or Outsource? Twin SPIN Talk June 2, 2005 Dr. Joyce Statz Agenda Challenges we Face Why ask the question? Choices What can we buy? Choices When should
WHITE PAPER. IT Outsourcing Benefits for Healthcare Companies
WHITE PAPER IT Outsourcing Benefits for Healthcare Companies INTRODUCTION Perhaps no other industry can depict better the benefits of IT than healthcare. Nowadays most healthcare organizations have already
LESSONS LEARNED FROM A GOVERNMENT ERP FAILURE
LESSONS LEARNED FROM A GOVERNMENT ERP FAILURE Copyright 2012 Panorama Consulting Solutions All Rights Reserved. 3773 Cherry Creek North Drive Suite 720 Denver, CO 80209 720-515-1377 Panorama-Consulting.com
Closed blocks outsourcing How life insurers can reduce cost and improve focus
Closed blocks outsourcing How life insurers can reduce cost and improve focus Introduction Life insurance is a business in which customers are serviced long after the sale. Servicing includes policy administration,
On Premise Vs Cloud: Selection Approach & Implementation Strategies
On Premise Vs Cloud: Selection Approach & Implementation Strategies Session ID#:10143 Prepared by: Praveen Kumar Practice Manager AST Corporation @Praveenk74 REMINDER Check in on the COLLABORATE mobile
NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to:
NEW YORK STATE-WIDE PAYROLL CONFERENCE Presented to: Felicia Cheek, Practice Leader Global Time to Pay Advisory 15 September 2014 Statement of Confidentiality and Usage Restrictions This document contains
Project Management Office: Seeing the Whole Picture
Cloud Solutions for IT Management WHITE PAPER Project Management Office: Seeing the Whole Picture Project Portfolio Management gives PMOs the tools and techniques to get lean in lean times. Executive Summary
Onshoring vs. Offshoring. Choosing the Best Outsourcing Strategy for Your Business
Onshoring vs. Offshoring Choosing the Best Outsourcing Strategy for Your Business Overview Offshore Onshore Are you thinking about outsourcing your software development project, but you are not sure if
CAN T WE JUST OUTSOURCE IT? Outsourcing has its place. Know what it takes to get it right.
leading thoughts / nov 2013 CAN T WE JUST OUTSOURCE IT? Outsourcing has its place. Know what it takes to get it right. By Lori Bocklund, Strategic Contact Inc. Pipeline Articles www.contactcenterpipeline.com
The Next Generation of HR BPO
Contents How to Reap Business Value from Outsourcing HR Functions Without Losing Your Shirt... 3 Same Benefits As Before... 4 Setting A Higher Bar... 4 New Tools Around... 5 A Revamped Relationship...
Successful Offshore IT Outsourcing
Offshore IT Outsourcing Consulting - Delivering results that work Successful Offshore IT Outsourcing Joe Hughes, Vice President of Sales and Marketing, SolovatSoft, says that with outsourcing programs,
Three Things I Wish I Learned in School
Three Things I Wish I Learned in School www.construx.com 2008 Construx Software Builders, Inc. All Rights Reserved. #1 Motion = Progress The Cost of Defects 50 100X Phase in which a Defect Is Introduced
BUILDING THE OPTIMUM OUTSOURCE MODEL: THE CEO S BEST PRACTICE CONSIDERATIONS IN BUILDING A HIGH-FUNCTIONING TEAM
BUILDING THE OPTIMUM OUTSOURCE MODEL: THE CEO S BEST PRACTICE CONSIDERATIONS IN BUILDING A HIGH-FUNCTIONING TEAM SYNOPSIS The success or failure of outsourcing doesn t rest with R&D alone; software CEOs
The 10 Best Ideas in Software Development
The 10 Best Ideas in Software Development 2006 Construx Software Builders, Inc. All Rights Reserved. www.construx.com Special Bonus: The 8 Worst Ideas! Most Key Ideas Are Not New Q: What are the most exciting/promising
COM-18-7559 J. Holincheck
J. Holincheck Research Note 3 December 2002 Commentary Leveraging HCM Technologies to Control Labor Costs Large human capital management application suite purchases will be few and far between in 2003.
Saas vs. Traditional ERP: Which is Right for You?
Saas vs. Traditional ERP: Which is Right for You? Eric Kimberling President and Chairman Panorama Consulting Solutions www.panorama-consulting.com Phone: 720-515-1ERP Twitter: @erickimberling 1 Agenda
Total Cost of Ownership. ADP Payroll and HRIS
Total Cost of Ownership ADP Payroll and HRIS PROOF THAT OUTSOURCING DELIVERS LOWER TCO THAN IN-HOUSE SYSTEMS PROMISES... AND PROOF Looking for an apples to apples comparison? In 2003 PricewaterhouseCoopers
WHITE PAPER. The extensive outsourcing checklist
WHITE PAPER The extensive outsourcing checklist INTRODUCTION When it s time to find an outsourcing provider, many companies just call up the old RFP (Request for Proposal) file on the computer, change
An RCG White Paper Ten Criteria for Offshore Outsourcing
Ten Criteria for Offshore Outsourcing By Roy Garrad This document is the copyrighted and intellectual property of RCG Global Services (RCG) All rights of use and reproduction are reserved by RCG and any
Selecting an Outsourcing Partner for Offshoring
Selecting an Outsourcing Partner for Offshoring Avirag Jain TABLE OF CONTENTS 1. Executive Summary.. 1 2. Introduction 2 3. Challenges in the Outsourcing Industry.. 3 4. How to Evaluate Your IT Outsourcing
Where we are. Objectives. Information System Acquisition: Insourcing, Outsourcing, Offshoring. MBA 8120 Week 6
Information System Acquisition: Insourcing, Outsourcing, Offshoring MBA 8120 Week 6 Where we are Security Corporate Strategy Ethics/ Privacy IS Strategy and Plan Internal Systems Development d Systems
Commercial Software Licensing
Commercial Software Licensing CHAPTER 11: Software Prepared by DoD ESI January 2013 Chapter Overview The government uses three primary agreement types for services: Fixed Price (FP). T&M (Time and Materials).
WHITEPAPER DELIVERING A SUPERIOR CUSTOMER EXPERIENCE THROUGH INTELLIGENT VENDOR MANAGEMENT
WHITEPAPER DELIVERING A SUPERIOR CUSTOMER EXPERIENCE THROUGH INTELLIGENT VENDOR MANAGEMENT DELIVERING A SUPERIOR CUSTOMER EXPERIENCE THROUGH INTELLIGENT VENDOR MANAGEMENT TRANSFORMING BPO MANAGEMENT FROM
Outsourcing: Moving from Tactics to Strategy
Outsourcing: Moving from Tactics to Strategy Everyone knows what IT outsourcing is. You assign the technical call center to India. Right? Not any more. Outsourcing traditionally has been about reducing
White Paper August 2010. Preparing for Profitable. Growth. Virtually ( 2 )
White Paper August 2010 Preparing for Profitable Growth Virtually ( 2 ) Preparing for Profitable Growth Virtually New Model The Crash of 2008 provided valuable lessons about the need to effectively manage
NASCIO Recognition Award Nomination - 2009. IT Project and Portfolio Management
NASCIO Recognition Award Nomination - 2009 IT State of North Carolina Enterprise Project Management Office June 3, 2009 Executive Summary The Enterprise Project Management Office () was established in
Achieving Operational Excellence in Mobile Telecom
A P P L I C A T I O N S A WHITE PAPER SERIES INFORMATION TECHNOLOGY IS AT THE HUB OF THE MOBILE PRODUCT AND IS CENTRAL TO DELIVERING WORLD-CLASS CUSTOMER SERVICE. IT-ENABLED SOLUTIONS PLAY A KEY ROLE IN
Application Outsourcing: The management challenge
White Paper Application Outsourcing: The management challenge Embedding software quality management for mutual benefit Many large organizations that rely on mainframe applications outsource the management
Exposing the hidden cost of Payroll and HR Administration A total cost of ownership study
www.pwc.com/ca Exposing the hidden cost of Payroll and HR Administration A total cost of ownership study A PwC/ADP study March 2012 Executive overview Do you know how much your organization is really
Business Process Outsourcing
for Business Value Business Process NCS GROUP OFFICES Australia Bahrain China Hong Kong SAR India Korea Malaysia Philippines Singapore Sri Lanka Creating Value through Business Process You can entrust
Ready, Set, Go! A Game Plan for Talent Management in the Midmarket
Ready, Set, Go! A Game Plan for Talent Management in the Midmarket Introduction Organizations that have survived the global economy of the past few years have experienced the new business reality: the
Talent Management Leadership in Professional Services Firms
Talent Management Leadership in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction.... 3
Sustainable model for the future Business Process Outsourcing
Sustainable model for the future Business Process Outsourcing Patrick Laurent Partner Advisory & Consulting Technology & Enterprise Applications Deloitte Pascal Martino Partner Advisory & Consulting Strategy,
How To Get A Contract From The Taxman
Procuring Professional Services Buying Support www.buyingsupport.co.uk Procuring Professional Services What are they? Why are they needed? The 7 Steps to Best Value 2 What are Professional Services? Management
Choosing an HR Option for Your Business. By James Kimberly Principal, Sapphire Consulting
Choosing an HR Option for Your Business By James Kimberly Principal, Sapphire Consulting What exactly is HR? The Human Resources function once consisted primarily of overseeing payroll and benefits, and
Services Providers. Ivan Soto
SOP s for Managing Application Services Providers Ivan Soto Learning Objectives At the end of this session we will have covered: Types of Managed Services Outsourcing process Quality expectations for Managed
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing
TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business
TURKEY BUSINESS ANALYSIS REPORT 2015 Thinking Like the Business CONTENT Foreword Respondent Profiles Business Partnering Business Priorities Driving Change and Innovation Efficiency of Business Analysis
White Paper. The Hidden Benefits of Human Resource Business Process Outsourcing (HR BPO) SOURCING ANALYTICS
Helping Companies Optimize Their HR/ Benefits/Payroll Service Partnerships White Paper The Hidden Benefits of Human Resource Business Process Outsourcing (HR BPO) Contents Executive Overview 3 About the
The Challenges of Database Management
Meeting the Challenges of Database Management White Paper By Page 1 Executive Summary The database sits at the heart of an organisations IT systems. With the need for 24/7 availability increasing, it is
WHITE PAPER. The Real Cost of Outsourcing
WHITE PAPER The Real Cost of Outsourcing INTRODUCTION When it comes to the figures of investing in outsourcing, statistics can give you an overall cost of official bills. Actually, you would be surprised
TARGETING RECRUITMENT PROCESS OUTSOURCING
TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational
Law Firm Professional Services Outsourcing White Paper
Law Firm Professional Services Outsourcing White Paper January 2010 prepared by: Access/Information, Inc. 234 Columbine Street Suite 310 Denver, Colorado 80206 303-778-7677 Copyright 2010 Access/Information,
CGS Technology Outsourcing
CGS Technology Outsourcing Project Management Best Practices; Modernizing Enterprise Infrastructure presented by Michael Brandi, Vice President 16 September 2015 2015 CGS Computer Generated Solutions.
Hitachi Consulting Growing to $1 Billion Organization Leveraging the Power of the Oracle Cloud. March 27, 2015. Better
Hitachi Consulting Growing to $1 Billion Organization Leveraging the Power of the Oracle Cloud March 27, 2015 Better Chris Buri Chris Buri is the Vice President and CIO of Hitachi Consulting and joined
The Total Cost of Ownership: Impact of Time & Labor Management Systems On Payroll Outsourcing with ADP. A study conducted by PricewaterhouseCoopers
The Total Cost of Ownership: Impact of Time & Labor Management Systems On Payroll Outsourcing with ADP A study conducted by PricewaterhouseCoopers September 2004 Executive Overview & Conclusions The Total
When To Outsource Your Marketing
When To Outsource Your Marketing 1 Introduction Questions around business-process-outsourcing is an ever present issue for owners and senior executives. The rapidly changing pace of market conditions and
ICT Industry in Europe. Outsourcing Fuels Business Growth
ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing
IT Staff Augmentation & Consulting. Project Management Business Process Outsourcing. Achieving Every Day
IT Staff Augmentation & Consulting Project Management Business Process Outsourcing Achieving Every Day Providing business solutions worldwide leveraging people and technology OVERVIEW Artech Information
FOUR QUESTIONS BANKS SHOULD ASK BUSINESS PROCESS OUTSOURCING PROVIDERS. An ebook that examines the answers
FOUR QUESTIONS BANKS SHOULD ASK BUSINESS PROCESS OUTSOURCING PROVIDERS An ebook that examines the answers To learn more about FIS, please visit http://www.fisglobal.com/. 2012 FIS and/or its subsidiaries.
OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES
SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SEPTEMBER, 2015 OPTIMIZING YOUR BUSINESS WITH MANAGED NETWORK SERVICES SASKTEL BUSINESS SOLUTIONS_OPTIMIZING YOUR BUSINESS
Maximize Sales and Margins with Comprehensive Customer Analytics
Q Customer Maximize Sales and Margins with Comprehensive Customer Analytics Struggling to connect the dots between Marketing, Merchandising and Store Ops? With the explosion of customer interaction systems,
ERP Challenges and Opportunities in Government
ERP Challenges and Opportunities in Government www.frost.com 1 Table of Contents Executive Summary... 3 Introduction... 4 Survey Methodology... 4 A Word About Frost & Sullivan... 5 ERP Systems in Government:
SUSTAINING COMPETITIVE DIFFERENTIATION
SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec
10 reasons to embrace a hybrid solution.
10 reasons to embrace a hybrid solution. This whitepaper will help you learn the benefits of having one partner for colocation, cloud and managed services. Managing the complex IT Landscape Rapid expansion,
BENCHMARKING: ON-DEMAND SOLUTIONS
BENCHMARKING: ON-DEMAND SOLUTIONS THE BOTTOM LINE On-demand solution adoption is growing: a Nucleus survey finds 51 percent of organizations are using some on-demand solutions today. Both small and large
IT GOVERNANCE ISSUES IN THE INSTITUTIONS WE HAVE AUDITED: LESSONS LEARNED
CONTRALORIA GENERAL DE LA REPUBLICA DE COSTA RICA 5TH PERFORMANCE AUDITING SEMINAR INTOSAI STANDING COMMITTEE ON IT AUDIT MAJOR THEME: IT GOVERNANCE IT GOVERNANCE ISSUES IN THE INSTITUTIONS WE HAVE AUDITED:
Cisco Remote Management Services for Financial Services
Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand
Enabling HR service delivery
Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 10 HR Shared Services and Outsourcing Has your organization implemented service
Managing Multiple Vendors: Getting the Most from a Complex Team. November 16, 2012
Managing Multiple Vendors: Getting the Most from a Complex Team November 16, 2012 1 Contents About the presenters Context: working with multiple SIs is the norm Benefits and challenges of working with
A Case For Insourcing ITSM Governance & Tools While Managing Multiple Vendors. White Paper
A Case For Insourcing ITSM Governance & Tools While Managing Multiple Vendors A Case For Insourcing ITSM Governance & Tools While Managing Multiple Vendors Assessing the outsourced and insourced services
IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed
IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed April 28 th 2010 Copyright 2009 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
JAMS HR Solutions. HR Outsourcing Service Provider in UAE. ISO 9001 : 2008 Certified Firm
JAMS HR Solutions HR Outsourcing Service Provider in UAE ISO 9001 : 2008 Certified Firm Profile JAMS HR Solutions JAMS HR Solutions is one of the leading HR Service provider company in UAE. Established
Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management
Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management A TAPFIN White Paper a Extending Contingent Workforce Management (CWM) ROI with Services Procurement Management
Outsourcing Vendor Selection Best Practices Series
Outsourcing Vendor Selection Best Practices Series By Kerry Ann Vales In association with Outsourcing Vendor Selection Best Practices Series Focus: Call Center In the ever-changing state of the global
AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT
WHITE PAPER AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT COST ANALYSIS OF TWO DELIVERY MODELS: SELF-MANAGED SIEM VS. MANAGED SIEM SERVICES AN EXECUTIVE S GUIDE TO BUDGETING
Analysis of the Contact Center Outsourcing Services Market in Peru
Analysis of the Contact Center Outsourcing Services Market in Peru Nearshoring to South America Will Drive Growth NDB7-76 July 2014 Study Description & Research Methodology NDB7-76 2 Study Description
Automating Your Sales Performance Build or Buy?
SalesManagement.org WHITE PAPER Automating Your Sales Performance Build or Buy? The Sales Performance Automation Company INTRODUCTION Let s say you have a Customer Relationship Management System ( CRM
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER Integrated Application Life-Cycle Management: Accelerating Innovation, Reducing Costs, and Improving Quality Sponsored by: SAP Melinda-Carol Ballou April 2010 Global Headquarters: 5 Speen Street
Oracle ERP Support Benchmark Findings
Appendix K Oracle ERP Support Benchmark Findings City of Virginia Beach ComIT Master Technology Plan (Appendix K) 1 City of Virginia Beach Oracle ERP Support Benchmark Findings 23 September 2013 Prepared
Strategic Selection and Implementation of a Warehouse Management System (WMS)
Strategic Selection and Implementation of a Warehouse Management System (WMS) Presented By: Mike Rader June 30, 2011 AGENDA Introduction WMS Market Selecting a WMS Implementing a WMS 2 Mike Rader envista
THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE
THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant
IT Cost Reduction. Doing More with Less. Anita Ballaney, Vishwanath Shenoy, Michael Gavigan. Strategic IT cost reduction - Doing More with Less
IT Cost Reduction Doing More with Less Anita Ballaney, Vishwanath Shenoy, Michael Gavigan Strategic IT cost reduction - Doing More with Less The current economic climate will force all businesses to thoroughly
The hidden reality of payroll & HR administration costs
The hidden reality of payroll & HR administration costs Exploring hidden cost drivers and characteristics of cost-effective organizations January 2011 Contents Executive overview 1 Methodology 3 Key findings
A Blueprint for: Microsoft Dynamics CRM Success
A Blueprint for: Microsoft Dynamics CRM Success An I.B.I.S., Inc. Whitepaper by Clinton Weldon VP, Professional Services Kevin Johnson VP, Professional Services I.B.I.S., Inc. 2015 All Rights Reserved.
Financial Management Systems
Financial Management Systems Do business better. CFOs in forward-thinking companies today face greater challenges than ever before and greater opportunities. You must manage your company s core financial
Tectura Offshore. Delivering Development Services for Microsoft Dynamics
Delivering Development Services for Microsoft Dynamics TECTURA OFFSHORE Why Tectura? TECTURA OFFSHORE SERVICES HELPS HUNDREDS OF CUSTOMERS ACROSS THE MICROSOFT DYNAMICS COMMUNITY Tectura Offshore services
Better Onboarding to Enable Organizational Agility
RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding
ERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted. Prepared by John Simmons
ERP/EDI INTEGRATION METHODOLOGIES In-House versus Hosted A White Paper Prepared by John Simmons Table of Contents PREFACE 1 OVERVIEW 1 SELECTING A MODEL 2 A STUDY OF MODEL ADVANTAGES AND COST COMPARISONS
A Blueprint for Business Software Implementation Success
A Blueprint for Business Software Implementation Success An I.B.I.S., Inc. Whitepaper by Kevin Johnson VP, Professional Services Clinton Weldon VP, Professional Services I.B.I.S., Inc. 2015 All Rights
How to Overcome IT Outsourcing Challenges
How to Overcome IT Outsourcing Challenges Learn how to effectively and successfully overcome the five most common IT outsourcing challenges. White Paper Outsourcing Adoption Continues a Strong Upward Trend
ERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted. A White Paper October 2007. Prepared by John Simmons
ERP / EDI INTEGRATION METHODOLOGIES In-House versus Hosted A White Paper October 2007 Prepared by John Simmons ERP / EDI INTEGRATION METHODOLOGIES - In-House versus Hosted PREFACE...3 OVERVIEW...3 SELECTING
Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud
D R A F T Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud April 5, 2012 Oracle is currently reviewing the existing Taleo product roadmap
The Business Case For Private Cloud Services
Velocity Technology Solutions / April 2015 This Private Cloud Services guide will: Define a common vocabulary around Private Cloud Service Providers Describe how Private Cloud Services can reduce the total
IT SERVICES OUTSOURCING LIVIU ION CIORA, ION BULIGIU
IT SERVICES OUTSOURCING LIVIU ION CIORA, ION BULIGIU Liviu Ion CIORA, Assist. Prof., Ph.D. Ion BULIGIU, Lect., Ph. D. University of Craiova, Faculty of Economics and Business Administration Keywords: outsourcing,
Consulting Services Portfolio IT SERVICES PROVIDER
Consulting Services Portfolio IT SERVICES PROVIDER IT SERVICES PROVIDER Not so long ago, presence at a low cost delivery location was good enough for a company to penetrate and succeed in the IT outsourcing
IT Outsourcing. Third Time Lucky? Winter 2014/15 INSIGHTS
INSIGHTS IT Outsourcing Third Time Lucky? Coeus Consulting looks at whether the emerging third generation sourcing models are the end of the journey or is a fourth generation on the way? Winter 2014/15
Meeting the Challenges of Database Management. White Paper. Page 1
Meeting the Challenges of Database Management White Paper By Page 1 Executive Summary The database sits at the heart of an organisations IT systems. With the need for 24/7 availability increasing, it is
Global Strategic Sourcing Services
where experience counts Global Strategic Sourcing Services Capabilities Overview Prepared For: Our Current and Future Valued Clients Our Strategic Sourcing Capabilities Sourcing Strategy Deciding whether
HR Business Consulting Optimizing your HR service delivery
HR Business Consulting Optimizing your HR service delivery NorthgateArinso Business Consulting provides HR executives with unique insight to optimize the cost of HR service delivery, improve employee engagement,
How To Improve Your Business
IT Risk Management Life Cycle and enabling it with GRC Technology 21 March 2013 Overview IT Risk management lifecycle What does technology enablement mean? Industry perspective Business drivers Trends
HR Technology Trends By Wilson Ten wilson@sandfil.com. SandFil International Right Talents, Right Results
HR Technology Trends By Wilson Ten wilson@sandfil.com TM Right Talents, Right Results What are the new challenges in HR? They Don t Understand We Can Deliver Deloitte's Aligned at the Top study says: "there
The ITO and BPO Offering Continuum
Markets, K. Harris Research Note 9 May 2003 Outsourcers in India Set Their Sights on Insurance BPO Vendors in India are targeting the insurance business process outsourcing market. Evaluation of vendor