Job Description. Wage Grade: TBD Date Created: August 2015, updated May 2016

Transcription

1 360 Peak One Drive Suite 100 Post Office Box 4337 Frisco, Colorado Phone: (970) Fax: (970) Job Description Title: Chief Operating Officer FLSA Position Status: Non- Exempt Exempt Department: Administration Reports To: Chief Executive Officer Wage Grade: TBD Date Created: August 2015, updated May 2016 Position Summary: The Chief Operating Officer directs, organizes, develops, and evaluates all service delivery activities of Summit Community Care Clinic. The COO oversees and directs business operations of clinics and programs as assigned, assists in meeting grant reporting requirements, supervises Program Managers as assigned, assists the CEO in developing and implementing corporation policies and procedures, and community collaborations, coordinates with the CFO in budget management, and monitors achievement of clinic strategic objectives. The Chief Operating Officer reports to the Chief Executive Officer. Standards of Performance: Promote the philosophy and mission of Summit Community Care Clinic; Demonstrate accountability and responsibility for duties and tasks associated with the position; Acquire, maintain and demonstrate appropriate knowledge level and competencies; Demonstrate a commitment to service excellence and quality improvement; Act as a representative of the clinic with patients, staff and the general public in a professional and supportive manner; Demonstration of Core Clinic Values: When working with our team: Respect others and honor diversity; Be straightforward and direct when dealing with co-workers, our patients and vendors/partners; Work well within and between teams knowledgeably and capably; Contribute to the team s mission/goals; Demonstrate appropriate balance of work and personal life; Communicate in a thoughtful and responsive way to employees at all levels. When working with our patients: Create solutions that add value to their health; Deliver quality service by doing quality work; Remain graceful and tactful under pressure; Remain patient, competent, and professional with patients;

2 Integrity Know and follow applicable laws and regulations; Demonstrate integrity and honesty; Behave conscientiously in potential conflict of interest or political situations; Deal with patients fairly and consistently. Safety/Confidentiality Value safe working and patient procedures; Demonstrate strong safety consciousness; Demonstrate strong confidentially consciousness; Maintain strict adherence to safety and confidentiality guidelines and regulations; Use and promote all safety and confidentiality techniques and equipment. Essential Functions: 1. Promotes the mission of Summit Community Care Clinic. 2. Exercises the authority necessary for the effective administration, management and direction of the clinic. 3. Oversees, directs, and coordinates business practices and operations of the clinic 4. Analyzes costs, operations, and forecasts data on services and program activities in coordination with CFO, Clinic Managers, to monitor progress in meeting program and service operational targets 5. Participates in formulating and administering clinic policies and procedures, in developing long-range goals and objectives, and in implementing and monitoring compliance and progress with policies, goals, and objectives 6. Oversees and directs the development of facility/equipment improvements and expansions, and coordinates major repairs or maintenance projects as assigned 7. Performs or directs the assessment and completion of facility improvement needs, and reviews general service functions to determine efficient and cost-effective options 8. In collaboration with the Operations Manager, assures compliance of programs and services with funding and regulatory requirements 9. Participates in interviewing and hiring of management staff and makes recommendations for employment to the CEO or designee 10. Coordinates with Director of Human Resources, Clinic Managers, Program Supervisors, and other staff to organize staff development and staff education programs 11. Supervises, trains, and evaluates management staff in business and operational activities. 12. Provides administrative leadership in customer and staff satisfaction to promote improvement of patient and staff experience Additional Tasks/Responsibilities: 1. Participates in initiatives to improve quality of care, patient satisfaction and employee satisfaction including practice management, electronic health records, and patient centered

3 medical home models 2. Participates in the administrative planning team and on other internal or external committees and groups as assigned by the CEO 3. Reports regularly to the Chief Executive Officer on the progress of the Health Center s Privacy Rule compliance program and ongoing efforts to improve the Health Center s privacy practices. 4. Reviews the Health Center s information privacy plans to promote optimum compatibility of the Privacy Rule compliance program with the practices implementing the HIPAA Security Rule. 5. Cooperates with the Department of Health and Human Services and other agencies charged with enforcing the Privacy Rule or other applicable privacy laws in any compliance reviews or investigations. Qualifications: To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: 1. Master's Degree in Business or Public Administration, or a Health Discipline with a focus on Administration preferred. Candidates with a Bachelor s degree in Business, Public or Health Administration may substitute an additional two (2) year of qualifying experiences for the Master s Degree. 2. Three (3) years of progressively responsible high level management and supervisory experience in similar organizations providing direct health services with specific knowledge, experience, and demonstrated ability in the areas of, personnel development and management, professional staff development, organizational evaluation, communication, and leadership skills in an ambulatory medical care setting with preference given for experience in Community Health Centers. Language Ability: Ability to read, write and clearly speak the English language. Ability to read, write and clearly speak the Spanish language a plus. Ability to interpret a variety of instructions and deal with multiple linguistic cultural variables. Reasoning and Mental Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to exercise independent judgment. Self-directing and organized. Ability to reason objectively. Ability to assess, project and plan for patient s needs. Ability to interpret state/ federal/agency regulations. Ability to document concisely, accurately and in timely manner. Ability to handle a variety of duties which may be interrupted or changed by immediate circumstances. The COO performs a variety of duties involving broad ranges of activity, including assessment, planning, implementation and evaluation of services and resources needed for the coordinated delivery of health care services. The position requires the ability to interact with the low-income public, community representatives, office staff and managers. The position requires the ability to supervise staff, including encouraging, teaching, and disciplining. The ability to make appropriate decisions based on fact and knowledge is required. The ability to effectively conduct long range planning is required. Interpersonal Skills: Ability to relate cooperatively and constructively with patients, co-workers, administration, physicians and providers, community agencies, referral sources, regulators and other health team members. Ability to enlist the cooperation of others. High tolerance for stress. Computer Skills: To perform this job successfully, an individual should have a solid knowledge of word processing software, spreadsheet software and database software.

4 Certificates and Licenses: OSHA required courses for positions, CPR. Supervisory Responsibilities: Clinic Managers as assigned by the CEO Work Environment: The work environment is in a healthcare setting and can be fast paced and involve working directly with patients and healthcare professionals. Many of our patients with chronic disease have a minimal level of health literacy and a significant number of barriers to accessing health care. The individual may also work in a clerical setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is required for this position. Below are minimal knowledge/physical requirements of this position. Knowledge Occasionally Frequently Constantly Reading, speaking, writing English Communications Skills Computers Physical Walking Bending Standing Sitting Driving Lifting up to 50 lbs. with or without assistance Stretching/Reaching Distinguish smell/temperature Hearing/Seeing Exposure to blood borne pathogens and infectious disease Exposure to hazardous material Climbing Hand/finger dexterity Stooping (bend at waist) Sensory Activities Talking in person

5 Talking on the telephone Hearing in person Hearing on the telephone Vision for close work Other (specify) Reading, speaking, writing Spanish The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. ACKNOWLEDGED: Supervisor/Manager Date: ACKNOWLEDGED: Employee Date: Creation Date: August 2015 Reviewed By: Approved By: