SRS Deliverable 8.2 Due date: 30 April 2010

Transcription

1 SRS Multi-Role Shadow Robotic System for Independent Living Small or medium scale focused research project (STREP) DELIVERABLE D8.2 Quality Plan & Evaluation/Success Criteria Contract number : Project acronym : SRS Project title : Multi-Role Shadow Robotic System for Independent Living Deliverable number : D8.2 Nature : R Report Dissemination level : PU Public Delivery date : 27-May-2010 Author(s) : Partners contributed : Contact : Dr. Renxi Qiu CU, CLMI-BAS, FDCGO, Fraunhofer, HdM, HPIS, INGEMA, PROFACTOR, ROBOTNIK and BED Dr Renxi Qiu, MEC, Cardiff University, Queen s Buildings, Newport Road, Cardiff CF24 3AA, United Kingdom Tel: +44(0) ; Fax: +44(0) ; QiuR@cf.ac.uk The SRS project was funded by the European Commission under the 7 th Framework Programme (FP7) Challenges 7: Independent living, inclusion and Governance Coordinator: Cardiff University FP7 ICT Contract No February January 2013 Page 1 of 16

2 TABLE OF CONTENTS 1. DEFINITIONS INTRODUCTION QUALITY SYSTEMS REQUIREMENTS FOR SRS Management Responsibility Quality policy Organisation Responsibility and authority Resources Management representative Quality System General Quality system procedures Quality planning QUALITY PLAN...7 FP7 ICT Contract No February January 2013 Page 2 of 16

3 1. DEFINITIONS ISO 9000: defines Quality Assurance as related to a product or service: that part of quality management focused on providing confidence that quality requirements are fulfilled. In other words, all those planned or systematic actions necessary to provide adequate confidence that a product or service will satisfy its given requirements for quality. In this Quality Plan, Quality Assurance is the activity of providing the evidence needed to establish confidence, among all concerned, that the quality related activities are being performed effectively. Minutes shall be the minutes of the consortium meetings to be held in every six months during the project. 1 ISO 9000:2000, Quality management systems Fundamentals and Vocabulary, ISO (International Organization for Standardization), FP7 ICT Contract No February January 2013 Page 3 of 16

4 2. INTRODUCTION ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be implemented. It specifies requirements for a quality management system overseeing the production of a product or service. Quality assurance of organisations is based on the ISO 9000 standards and they are considered also for quality assurance of the SRS project. The ISO 9000 family of standards represents an international consensus on good management practices with the aim of ensuring that the organisation can consistently deliver the product or service that meets the client s quality requirements. These good practices have been distilled into a set of standardized requirements for a quality management system, regardless of what the organisation does, its size, or whether it is in the private, or public sector. To keep customers and to keep them satisfied the product (which may, in fact, be a service) needs to meet their requirements. ISO 9000 provides a tried and tested framework for taking a systematic approach to managing business processes (organisation s activities) so that they consistently produce product conforming to the customer s expectations. ISO 9000 lays down what requirements the quality system must meet, but does not dictate how they should be met in the organisation, which leaves great scope and flexibility for implementation in different business sectors and business cultures as well as in different national cultures. The ISO 9000 family includes standards that give organisations guidance and requirements on what constitutes an effective quality management system. ISO and the other parts of ISO 9004 are the standards giving guidelines on the elements of quality management and a quality system. The family also includes models against which this system can be audited to give the organisation and its clients assurance that the system is operating effectively. The three quality assurance models are ISO 9001, ISO 9002 and ISO Lastly, the family includes a standard terminology and other standards, which can be described as supporting tools that give guidance on specific aspects such as auditing quality systems. ISO 9001: has been selected as the model for the SRS project. It sets out the requirements for an organisation whose business processes range from design and development to production, installation, application, and servicing. 2 ISO 9001:2000, Quality management systems Requirements, ISO (International Organization for Standardization), FP7 ICT Contract No February January 2013 Page 4 of 16

5 3. QUALITY SYSTEMS REQUIREMENTS FOR SRS 3.1 Management Responsibility Quality policy Quality policy for the SRS project as defined in ISO 9001:2000 is described in the Contract and in the Consortium Agreement. The quality policy is relevant to the management structure and procedures (Section 2.1 of - Description of Work ), the S/T methodology and associated work plan (Section 1.3 of Annex I - Description of Work ) of the project. This Quality Plan has been prepared to ensure that this policy is understood, implemented and maintained at all levels of the project Organisation Responsibility and authority The responsibility, authority and the interrelation of the personnel who manage, perform and verify work affecting quality are defined in the Contract, in the Consortium Agreement, and in the Minutes of the first project meeting held in Cardiff on 09/10 February This Quality Plan has been prepared to define detailed procedures and delegate persons to: a. initiate action to prevent the occurrence of any non-conformity relating to the project; b. identify and record any problem relating to the project; c. initiate, recommend or provide solutions through designated channels; d. verify the implementations of the solutions; e. control further processing, delivery or installation of non-conformity until the deficiency or unsatisfactory condition has been corrected Resources The Contract identifies resource requirements and through Workpackage 8: Project Management ( - Description of Work ) provides adequate resources, including the assignment of trained personnel for management, performance of work and verification activities including internal quality audits. Quality audit is a systematic, independent examination and evaluation to determine whether quality activities and results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable for achieving objectives; Or with a simple definition: quality audit is an independent review conducted to compare some aspect of quality performance with a standard for that performance. Internal quality audits The Quality Manager with executive responsibility shall review the quality assurance system at 6-month periods to ensure its continuing suitability and effectiveness in satisfying the requirements of ISO 9001:2000 and the stated quality policy of the project. Records of such reviews in the Minutes of the consortium meetings shall be maintained. External quality audits In case of the SRS project external quality audits will take place at Annual Reviews, at which external evaluators delegated by the Commission make an independent review of the project results possible. FP7 ICT Contract No February January 2013 Page 5 of 16

6 Management representative The consortium of the project with executive responsibility has appointed the MEC as Quality Manager, irrespective of other responsibilities, to have authority for: a. ensuring that the quality assurance system is established, implemented and maintained in accordance with this Quality Plan; b. reporting on the performance of the quality assurance system to the consortium for review and as basis for improvement of the quality system at general meetings every six months. 3.2 Quality System General The project shall establish, document and maintain a quality system as a means of ensuring that the project activities conform to the specified requirements Quality system procedures The SRS project shall effectively implement the quality system and its documented procedures. For the purpose of ISO 9001:2000 the range and detail of the procedures that form part of the quality system shall be dependent upon the complexity of the work, methods used, and the skills and training needed by the personnel involved in carrying out the activity Quality planning The SRS project shall define and document how the requirements for quality will be met. Quality planning shall be consistent with all other requirements of the project s quality system and shall be documented in a format to suit the project s method of operation. The project shall give consideration to the following activities: a. preparation of quality plans; b. ensuring the compatibility of the project activities and the applicable documentation including the Deliverables, Annual Reports and Final Report; c. overviewing and, as necessary, updating of the quality control techniques at the consortium meetings; FP7 ICT Contract No February January 2013 Page 6 of 16

7 4. QUALITY PLAN The Quality Plan of the SRS project is described in QUALITY ASSURANCE ACTIVITY SUMMARY SHEETS. This Quality Plan will be monitored by Dr Renxi Qiu, the Project Manager. Authorisation of the Quality Plan The Quality Plan is applicable to all the project s activities, and it is mandatory for all involved. It will be documented and authorised by the consortium. All subsequent changes will be approved by the Steering Committee (SC). The description of the quality system will focus on the prevention of deviations during each task of the project. Reviewing of deliverables All the project deliverables will be reviewed and approved by all the consortium members. Internal members will also be appointed by the Quality Manager for the purpose of reviewing specific deliverables and reports. They will be senior researchers of the project partners with extensive expertise on the subject of the specific deliverables, excluding of course the author(s). Moreover members of the different forums of the project will be used as reviewers especially for the public deliverables. External evaluations European specific public events or workshops will be organised to demonstrate the technology with selected applications within Months 36, with the participation of external experts/users, publics and consortium members ( - Description of Work, p55). One of the objectives of the events is to obtain feedback to guide the development of future commercial applications. One external evaluation on the SRS project will be done during the events and the report will be appended to the mid-term or the following project progress report. Two external reviewers will be appointed to evaluate the developed SRS technologies. Project meetings The SRS project plenary meeting will take place every six months to discuss and plan project process. Each meeting will comprise the contents of the minutes of the last meeting, matters arising, actions taken and subsequent actions. The venue is normally scheduled to rotate between the members home bases. The meeting chairperson is naturally the representative of the venue provider. The meeting agenda will be dispatched to all members from the appointed Chairperson four weeks in advance of the meeting. Meeting minutes will be prepared by the partner hosting the meeting and sent to all members within two weeks. At some special events members will be required to meet together, such as at the official review meetings arranged with the EC. Project reports The reports will be used to monitor and record the project progress. They will also be used to highlight deviations from planned project targets including delays or early finishes. The implications of all deviations on the overall progress will be evaluated, and any corrective FP7 ICT Contract No February January 2013 Page 7 of 16

8 actions that are necessary for implementation of the project objectives will be considered and taken as appropriate. Results and recommendations will be communicated among consortium members so that corrective actions can be taken in a timely manner in order to achieve optimum performance. Administrative quarterly reports will be mainly based on the progress reports from all consortium members. Annual reports will include the detailed reporting of progress achieved during project execution and any major deviations from planned project targets and corresponding correction actions. Function of Quality Plan This Quality Plan has been prepared to unambiguously define the personal responsibilities for the execution of the project tasks, for the management of the project tasks and for the documentation of the management. As the Quality Plan is regularly updated it will always give a clear and actual status of the project progress. FP7 ICT Contract No February January 2013 Page 8 of 16

9 QUALITY ASSURANCE ACTIVITY SUMMARY SHEET - Workpackage 1: Requirements Study, Technology Assessment and System Specification - WP Leader: INGEMA Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D1.1 Detailed user requirements, environment definition, general guidelines on ethical concerns and SRS scenario report 31/July/ INGEMA Mr. D Facal Task 1.1/1.2/1.5 In the Month 6 Quality D1.2 Report on Technology assessments 30/Apr/ FRAUNHOFE R Mr. G Arbeiter Task 1.3 In the Month 6 Quality D1.3 SRS Initial Knowledge-base and SRS hardware, software communication, and intelligence specification 31/July/ CU Dr. R Qiu Task 1.4 In the Month 6 Quality FP7 ICT Contract No February January 2013 Page 9 of 16

10 - Workpackage 2: User Interaction Study of Remotely-Controlled Service Robots - WP Leader: HdM Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D2.1 Definition of Privacy policy; requirements and usability study based on specific needs of elderly 31/July/2010 & 31/July/ INGEMA Mr. D Facal Task 2.1/2.2/2.7 In the Month 6/30 Quality Manager s Reports D2.2 HRI principles and interaction patterns for remotelycontrolled service robot 31/July/2011 & 31/Jan/ HdM Prof. M Burmester Task 2.3/2.4/2.6/2.8 In the Month 18/36 Quality Manager s Reports D2.3 Methodology of safe HRI and its application based on specific needs of elderly 31/July/2011 & 31/July/ PROFACTOR Dr. G Kronreif Task 2.5/2.7 In the Month 18/30 Quality Manager s Reports FP7 ICT Contract No February January 2013 Page 10 of 16

11 - Workpackage 3: Cognitive Capabilities of Remotely-Controlled Robots - WP Leader: FRAUNHOFER Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D3.1 Report on methodology of cognitive interpretation and information fusion 31/July/ FRAUNHOFE R Mr. G Arbeiter Task 3.1/3.2/3.3/3.4 In the Month 18 Quality D3.2 Report on advanced imitation learning and cognitive inference capability 31/July/ BED Dr. D Li Task 3.5/3.6 In the Month 18 Quality D3.3 Report on methodology for integrated decision making ability for remotely controlled robotic systems 31/Oct/ CU Dr. R QIU Task 3.7 In the Month 24 Quality FP7 ICT Contract No February January 2013 Page 11 of 16

12 - Workpackage 4: Technology Integration on Shadow Robotic System - WP Leader: CU Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D4.1 Report on SRS open interface development 31/Oct/ CLMI-BAS Prof. N Shivarov Task 4.6 In the Month 24 Quality D4.2 Report on SRS operation strategies in intelligent home environments 13/Jan/ HPIS Dr. L Castelli Task 4.7 In the Month 24 Quality D4.3 Report on SRS safety oriented motion control strategies 13/Jan/2012 & 13/Jan/ PROFACTOR Dr. G Kronreif Task 4.4/4.5 In the Month 24/36 Quality Manager s Reports D4.4 SRS intelligence and general software framework integration 13/Jan/2012 & 13/Jan/ CU Dr. R QIU Task 4.1/4.2/4.3/4.8 In the Month 24/36 Quality Manager s Reports FP7 ICT Contract No February January 2013 Page 12 of 16

13 - Workpackage 5: Multi-Roles Operation strategies in Domestic Environment - WP Leader: ROBOTNIK Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D5.1 SRS user interface and core system implemented 31/Jan/ ROBOTNIK Mr. R Lopez Tarazon Task 5.1/5.2 In the Month 24 Quality D5.2 SRS prototype I 31/Jan/ FRAUNHOFE R Mr. G Arbeiter Task 5.3 In the final Quality D5.3 SRS prototype II 31/Jan/ ROBOTNIK Mr. R Lopez Tarazon Task 5.4 In the final Quality D5.4 SRS technology validation report 31/Jan/ CU Mr. A Noyvirt Task 5.3/5.4 In the final Quality FP7 ICT Contract No February January 2013 Page 13 of 16

14 - Workpackage 6: Proof of Concept and SRS User Evaluation - WP Leader: FDCGO Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D6.1 Validation of the concept, testing site preparation and protocol development 31/Jan/2011 & 31/Jan/ INGEMA Mr. D Facal Task 6.1/6.2 In the Month 12/24 Quality Manager s Reports D6.2 SRS user validation 31/Jan/ FDCGO Dr. R Andrich Task 6.3 In the final Quality D6.3 SRS Ethical and Costeffectiveness assessment 31/Jan/ FDCGO Dr. R Andrich Task 6.4/6.5 In the final Quality FP7 ICT Contract No February January 2013 Page 14 of 16

15 - Workpackage 7: Dissemination and Exploitation - WP Leader: PROFACTOR Deliverables Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record D7.1 Plan for using and disseminating knowledge 31/Jan/ PROFACTOR Dr. G Kronreif Task 7.1 In the Month 12 Quality D7.2 Report on raising public participation and awareness 13/Jan/2012 & 13/Jan/ PROFACTOR Dr. G Kronreif Task 7.1 In the Month 24 and 36 Quality Manager s Reports D7.3 Technology Exploitation Plan 13/Jan/ ROBOTNIK Mr. R Lopez Tarazon Task 7.2/7.3 In the final Quality FP7 ICT Contract No February January 2013 Page 15 of 16

16 SRS Deliverable 8.2 Due date: 30 April Workpackage 8: Project Management - WP Leader: CU Activity Deadline Regulating procedure / Evaluation criteria Leader Manager From Quality check Record Task 8.1 Project co-ordination and financial management 31/Jan/ CU Dr. R Qiu Checking of work planning, allocation of resources, communication / collaboration between partners, and deliverables In the Quality Manager s Reports of every six months Task 8.2 Management of RTD, dissemination and exploitation activities 31/Jan/ CU Dr. R Qiu / Annual Progress Reports In the Quality Manager s Reports of every six months Task 8.3 Management of intellectual assets 31/Jan/ CU/ FRAUNHOF ER Dr. B Graf Checking of IP Reports and D8.6 In the Quality Manager s Reports of every six months Task 8.4 Quality assurance / review & assessment 31/Jan/ CU Mr. A Noyvirt Checking of the Quality Plan In the Quality Manager s Reports of every six months FP7 ICT Contract No February January 2013 Page 16 of 16