CAPABILITY STATEMENT

Transcription

1 CAPABILITY STATEMENT

2 Trident Health Services OUR MISSION Our mission is to be the best holistic supplier of I.T. services, and provide quality systems and cost-effective, integrated solutions to all our clients. OUR VALUES At Trident Health we value people, longevity, integrity and trust. We partner closely with our clients and are dedicated to creating solutions that meet their needs now and into the future. We pride ourselves on delivering superior service, guiding our clients through the complex evolution of I.T. to ensure they stay at the forefront of technological innovations OUR PHILOSOPHY Our management philosophy is to empower our staff with the tools and resources to excel with an emphasis on accountability, creativity and approachability. This philosophy has resulted in a dedicated team who strive to provide highly professional and personal service to each and every client and to adapt to their ever changing needs. Domenic Lucarelli Senior Account Manager

3 WHAT WE OFFER Managed I.T. Products and Services Service Desk 24/7 National Response Centre Remote/On-site Support Using industry leading technology and adhering to ITIL principles, our Service Desk is a single point of contact for all your I.T. requests, queries and incident resolution requirements and manned by professional and experienced staff. With easy request logging and immediate notification our technical experts quickly assess requests, pro-actively identify problems and remediate all ICT issues at any time of the day. Priority escalation to Level 3 engineers or onsite engineers is available if necessary. With options for remote or onsite engineering support, our flexible support arrangements allow you to deploy a support model that suits your business needs. Monthly Reporting Trident provides detailed analysis reporting and high level summary reporting on a monthly basis, together with regular operational client meetings. Infrastructure Monitoring & Alerts Our Level 2 and 3 technical engineers remotely monitor and manage critical I.T. devices. With immediate visibility of any major, or potentially avoidable events, our experts have the technical capability to remediate incidents no matter how complex. Cloud Services Backup & Disaster Recovery Solutions Trident have extensive experience in developing system backups, database backups, disaster recovery, data recovery, system restore and data storage solutions. Cloud based Business Continuity Solutions Along with on-site high-availability (HA) infrastructure solutions, Trident Health can also advise on replicating / mirroring infrastructure into a data centre to provide up to % availability. Office 365 deployments We provide expert consultation to help you migrate to Office 365 Cloud services seamlessly. We will manage the planning so that the transition upgrade is smooth with no downtime or loss of data. Project Services Project Management Project Management practices are at the core of our solution delivery process. Our services methodology and project management practices are based on the National Competency Standards for Project Management established by the Australian Institute of Project Management. Large Scale Projects Through years of experience gained from deployment of large scale ICT integration projects, Trident project managers have developed efficient methodologies to handle complex, multi-product, multi-vendor based projects. We identify risks early, involve all stakeholders in key decisions and keep you fully informed from project initiation to delivery and until the final handover. Project Coordination Services We practice the Lean project management philosophy - not only do we focus on delivering on time and on budget, we efficiently coordinate projects by improving quality of delivery, eliminating waste and reducing lead-time and overall cost.

4 Systems/Network Integration Solutions Advice Consultancy Our solution architects are recognised as industry thought leaders in the design, delivery and management of enterprise ICT solutions. We can advise on a broad range of technologies across areas covering systems integration, data networking, communications and security. Communication & Telephony Solutions We will help you optimize your investment in telecommunications. By providing you with a thorough understanding of how your voice and data infrastructure is used, we will determine if your carrier services are correctly provisioned System & Integration Design Our design team is comprised of experts in all facets of system design and integration. These industry-certified experts are skilled in preparing detailed designs and asbuilt documentation covering all aspects of your ICT infrastructure. Network Infrastructure End to End I.T. Solutions utilising technologies our industry-certified design team of experts can advise on all facets of system design and integration. Network Management We can provide a complementary, partly or fully managed solution specifically designed to alleviate many of the pain thresholds that organisations often experience within the ever changing technology environment Network 24 7 Monitoring Remote or On-site monitoring support with flexible support arrangement to allow you to deploy a support model that suits your business needs. I.T. Audit and Compliance We can review all key components of your ICT environment to assess risks, identify gaps and weak control areas and advise on compliance requirements associated with security and privacy. Audits Include: General I.T. Operations, Network Server and Storage, End User Computing, Application Review, Security, Licensing, Disaster Recovery & Business Continuity

5 ICT Infrastructure End to End Computing Utilizing technologies from a broad range of suppliers, including HP, Microsoft, Citrix and Cisco and other tier 1 vendors, we provide complete software and hardware infrastructure solutions for 1 to users. BYOD Trident Health recognises that BYOD and BYOOD are important new solutions to a school notebook program and have developed a series of appropriate packages and workflows to ensure the success of our BYOD and BYOOD programs. Storage and Servers Trident Health has extensive experience in developing system backup, database backup, disaster recovery, data recovery, system restore and data storage solutions including on-site high-availability infrastructure solutions, we can also advise on replicating/mirroring infrastructure into a data centre to provide up to % availability. Continuity At Trident Health we recognise the importance of developing a business continuity plan, currently we can assist in the management in availability, capacity and service level. We also provide hardware and software solutions (storage, backup, data recovery, etc.) Architecture & Design This service is to provide customers with a Standard Operating Environment (SOE) and is a deliberate iterative process used to collect as much information including business requirements, and deliberately come up with process, deliver a proof of concept, identifying correct technology, integrating elements. The Solutions Architect ensures that elements work together to resolve customer issues

6 Our People At Trident Health, we have cultivated a culture where success and achievement are celebrated. All our staff are experienced and accredited, and are encouraged to pursue further technical training. This means our customers are assisted and supported by the best qualified staff with the most up-to-date expertise. Our most valuable asset is our staff a team of experts that build long-term partnerships with our customers and deliver superior customer service. Our staff are, and will continue to be, employees who are amongst the best qualified and skilled consultants, engineers and project managers in their particular field of expertise. Our Client Focus At Trident Health we listen. We provide advice that is based on years of experience and knowledge. We build long term relationships, by consistently providing excellence in customer service and support. Our staff are certified and compliant in every area of our expertise, and continuously keep up to date on emerging technologies. We are here to support you through generational ICT change cycles. Our Local Support Our National Service Desk is conveniently located in Cheltenham and delivers 24/7 technical response. Our experienced technical helpdesk engineers are backed by subject matter experts and are available 24 hours every day to ensure rapid remediation of all your technical queries. We provide priority escalation to Level 3 engineers or on-site engineers if necessary.

7 Our Low Cost Business Model The Trident Health philosophy is focused at the design stage, ensuring that our customers are well informed, our proven process has successfully achieved consistent outcomes. We provide a comprehensive service catalogue, via our repeat service offering (RSO) which allows all our customer to take advantage and experience a cost effective service or solution. All of these services are available from complementary, to a partly, or fully managed solution, specifically designed to alleviate many of the pain thresholds that organisations often experience in today s ever changing technology environment. Our Certifications Microsoft Certified Professionals Microsoft Solution Experts Cisco Certified Internetwork Expert (CCIE), Network Professional (CCNP) and Network Associates (Data and Voice) Citrix Professional HP AIS Network Infrastructure Expert Hardware vendor accredited authorised service centres Certified SonicWALL Security Administrator Cyberoam Certified Network & Security Professional Sophos Certified UTM Architects Symantec, VEEAM, Shadowprotect certified professionals PRINCE2 Practitioner PMP certifications Virtualization certified Our Partners At Trident Health Computer Services, we sustain strong relationships with a broad range of key I.T. vendors and we have attained a specific level of partnership with many. We are accredited to support and maintain in our chosen markets and we have highly skilled personnel to ensure the best level of expertise is consistently delivered. Our range of partnerships reflects the broad experience and skills held in our company and our ability to provide the most appropriate technology solution to meet your businesses requirements.

8 WE ARE INNOVATORS Trident Health is an information technology, infrastructure and services company. We are Australian owned and backed by 30 years of I.T. experience and we are committed to providing the highest level of customer satisfaction. By delivering the right solution for your needs we will help your business grow. We tailor our broad product offering to deliver a solution unique to your individual business requirements. From a simple PC to complete end-to-end solutions, our ability to provide flexible, customised offerings has seen our business grow and become a preferred choice of supplier for many organisations across Victoria and around Australia. CONTACT Unit 30/328 Reserve Road Cheltenham Victoria 3192 Geoff Bentley Dom Lucarelli GBentley@trident.com.au DLucarelli@trident.com.au /trident.computer.services