Hotel Accessibility Pack

Transcription

1 Thank you for considering the Hilton Dublin Airport. We are pleased to provide you with some information regarding our hotel that you may find useful when planning your visit to our hotel. Arrival at Hotel: All disabled guests should use the main entrance of the hotel on Malahide Road. The entrance doors are one step up from the front entrance parking area. The main entrance consists of an automatic revolving door, with 2 side doors. After 11pm, the front doors are locked and a doorbell is located at the left of the 2 side doors. The Official Drop off Point is located directly to the left as you enter the front entrance parking area. The underground car park entrance is located behind the hotel. Underground parking can accommodate any vehicles, which are less than 2 meters, in height. To access the underground parking facilities continue north on the Malahide road and take the first left, located 120 meters from the Hotel Entrance. The underground entrance is located 80 meters (i.e. from Malahide road) on the left side. A steep slope descends below an Apartment building into the car park. There are 160 spaces, of which 3 are designated disabled. From the bottom of the ramp turn left and proceed through the barriers to access guest parking. As you pass the barrier gates turn right, take the last right passing the reception lift doors; accessible spaces are 12 meters, from the reception lift, on the left hand side. The disabled parking spaces are numbers 111, 116, and 118 respectively. At the doorway to the hotel reception lift, from the car park, there is an intercom. Please push the help button for any assistance required. Should you need assistance with luggage, equipment or any guidance, our team of porters and concierge are on duty 24h a day. The concierge desk is located at the entrance, next to the revolving doors. Welcome & Reception: If you arrive in the lobby area from the car park, by the lift, as you exit the lift the reception and concierge desks are located to the right and the lobby PC stations to the right. The restaurant, bar, and lobby are all wheelchair accessible. o To the left of the main entrance and concierge is the Burnell Bar and Burnell Grill. If you arrive in the lobby area from the official drop off point, the reception desks are located straight ahead, while the Burnell bar and the Burnell Grill are located at the right. o The entrance/reception surface is marble. o The ground floor level, which includes the restaurant/bar/reception have a level surface with no inclines or stairs. o The lifts are forward and to the right, as you face the reception desk. Check in is at the main reception desk, which is 1 m and 10 cm high with a small side rail that is.74m high, however should you require it; a member of staff will bring all paper work to the seating area. o We offer a portable induction loop, if requested. 1 Last Updated : 24/06/2013

2 o Upon check in, our staff will brief you on the hotels evacuation policy and offer all amenities available. Additional Services: Emergency light and pillow vibrator may be requested from concierge or reception. Should you wish to order a newspaper, please contact the reception team. Your newspaper will then be delivered daily to your room. Wake - up calls can be ordered through the reception team. Alternatively they can be set in your room using either the telephone system or the television. Every guest room has a guest directory that contains information regarding the facilities in the hotel. For additional assistance to use this directory, please contact a team member. Toilet Facilities: There are 2 accessible public toilets in the hotel. One set is outside the Business Centre (i.e. on the first floor); the other is on the ground floor near reception. o The Business Centre public toilets may be accessed by the guest lifts. Telephones: The public telephone is located on the ground floor, in the prefunction bar area. When entering the hotel, through the revolving doors, proceed past reception into the prefunction bar area. Alternatively, please ask reception for assistance. Getting round the Hotel: All lifts have audible enunciation for the partially sighted as well as tactile buttons, between 1.06 meters to 1.26 meters high. When entering the lifts, there are mirrors on the back walls, while the left side has 1 (90 x 60) cm advertisement for Hilton Hotels. The lift buttons are located on the right. Burnell Bar & Grill Both the Bar & Restaurant are located on the ground floor. To enter the bar and restaurant: exit the lift and turn left toward the concierge desk, then left again into the bar. The entrance to Restaurant is located at the far end of the bar. The bar and restaurant are completely carpeted. The bar entrance is marble along with a 1 meter marble surface, which surrounds the bar. LivingWell Express: The hotel has a fitness room located on the first floor. The entrance to the LivingWell Express: take the lift to the first floor, exit the lift and turn left, then go left again down the hall and the entrance will be on the left. The fitness room is not manned, however there are surveillance cameras, which are monitored by trained staff. 2

3 LivingWell has two emergency call buttons located next to the door and next to the front windows. When either of these buttons are pressed an alarm will sound at reception alerting staff. To gain entry to the fitness room a key card must be requested from reception. The floor in the gym is wood composite. The gym has the following equipment: o EFX Precor elliptical crosstrainer o Inclusive, Scifit Pro, upper body machine Can be seen at o Lat Pulley o Chest Press o Seated Leg Curl o Leg extension o High/low pulley o (3) Health mats The machines are located in two rows, there is an isle between them Towels are located on the left as you enter the fitness room. Two water dispensers are also provided. The Business Centre From the lobby, to access the Business Centre, proceed up the lifts to the first floor. The Business Centre is to the right, as you exit the lift. This area is carpeted. Access is through a single, wood and glass, door. Assistance in the business centre can be arranged by calling the Duty Manager on Reception will also be able to arrange for any photocopying services. Bedrooms: 4 accessible rooms, with accessible showers (room 309,319,409,and 419) 4 accessible rooms with bathtubs (room 109,209,509,519) All disabled rooms are doubles and have low-level spy holes in the bedroom door, wider doors, and low level air conditioning controls. All accessible rooms have the following bathroom facilities: - grab rails next to the toilet, higher level toilets, emergency pull cords, low level storage shelf. Accessible rooms with walk in showers have the following additional facilities: - walk in shower with seat and a lower level sink. Bathmats are available and can be requested at reception or through concierge. Your room will have a chair at the desk, a comfy chair, and a coffee table. Should you require more space in your room any of these items can be removed. Please contact either reservations, in advance of your stay or housekeeping once you have arrived at the hotel to arrange for furniture to be moved. 3

4 In event of Emergencies: If the alarm bells ring, this will be a continuous siren-like sound, and you are in your room, please remain there. A staff member will be sent to your room immediately; he or she will knock on your door, and enter using a fire key. The member of staff will assist you either to an area of refuge or directly out of the building. If you are assisted to a refuge point, the member of staff will be issued with further instructions from the fire coordinator. On exiting your room, please do not stop to collect personal belongings other than medication that you may need. Refuge areas are located in the stairwells of every floor. In the unlikely event that a member of staff does not reach your room, carefully open the door and check your exit to the refuge point. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. We will inform the fire brigade as soon as they arrive of your room number. Do not block the door with anything including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase air circulation, smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a call point if possible on your way out. In cases of manual evacuation go down the fire stairs, should you need, you will be transferred into a lightweight evacuation chair and carried down the stairs and outside. Once outside you will be transferred back to your own chair for your comfort and so that we can use the lightweight chair to help others. The test of the emergency alarms takes place every Tuesday at 11am; the siren will sound for no more than 1 minute. Other Information: For additional assistance prior to your arrival please contact our reservations department on (01) Should you require any assistance during your stay, the duty manager can be reached via the reception desk or on extension We look forward to welcoming you to the Hilton Dublin Airport and making your stay an enjoyable one. We hope that the information contained in this pack has been useful, however should you require any further information regarding the facilities at the Hilton Dublin Airport, please contact the hotel at (01) Hilton UK & Ireland Summary Policy Statement on Disability: Hilton UK & Ireland is committed to providing equality of service, access and facilities for all for both our guests and our employees - regardless of marital status, ethnicity, nationality, religion, sex, age or disability. As a service provider with a 50- year history in the UK & Ireland, Hilton has developed a culture accustomed to reacting quickly and efficiently to all guest requests at whatever level. This same service culture extends to identifying and meeting the specific requirements of our disabled guests. 4

5 Full Bedroom Specific Sheet 509 and 519 Double Non Smoking Rooms Grab rails on both sides of the toilet Higher level toilet Emergency pull cord Low mount towel storage and shelving Bathtub Low level sink The bathroom floor is tiled Low mounted hangers in the wardrobe Low level spy hole in the bedroom door Wider doors (83cm) Low mount climate control panel Telephone at bedside Bedside control panel for room lights 109 and 209 Double Non Smoking Room Grab rails around the toilet Higher level toilet Emergency pull cord Bathtub Low level sink Low level spy hole in the bedroom door Wider doors Low level bed Low level climate control panel 309 and 319 Double Non Smoking Room Grab rails around the toilet Higher level toilet Emergency pull cord Wheelchair accessible shower Low level sink Low level spy hole in the bedroom door Wider doors Low level bed Low level climate control panel 5

6 409 and 419 Double Non Smoking Room Grab rails around the toilet Higher level toilet Emergency pull cord Wheelchair accessible shower Low level sink Low level spy hole in the bedroom door Wider doors Low level bed Low level climate control panel Conference Facilities: The Hilton Dublin Airport has 9 meeting rooms. The meeting rooms and the foyer areas are all carpeted. All meeting rooms can be fitted with an At your service call button should you require assistance. The hire of Audio Visual Equipment can be arranged prior to your event, please inform the Conference & Banqueting Sales Person when making your booking. The Walls Suite From the lobby to access the Walls Suite, pass reception and continue down the hall. When you reach the Prefunction Bar area the entrance to the Walls Suite will be on your right. Should you require assistance, please contact the conference & banqueting operations team or the Duty Manager. The ground level, of the hotel, has no steps or ramps. The Walls Suite also has an entrance / exit on N32, with large double doors. This access is flat. Use of this entrance must be prearranged. The Business Centre From the lobby, to access the Business Centre, proceed up the lifts to the first floor. The Business Centre is to the right, as you exit the lift. This area is carpeted. Access is through a single, wood and glass, door. The business centre is manned 9am-5pm Monday through Friday. Reception will also be able to arrange for any photocopying services. The Business Centre has two computers available for Internet access. Should you wish to access the Internet, a card must be purchased from reception. 6