Introduction to Class Hosted Desktop

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1 Introduction to Class Hosted Desktop It s going to change the way you do IT in your business. What is Hosted Desktop? Class Hosted Desktop is a new generation of desktop computing which utilises cloud technology. Adopters of Hosted IT Services are able to benefit from the many advantages of cloud technology; including reduced IT costs, flexibility, greater mobility and increased efficiency. Each user s data is stored in the Cloud, and so the costs, administration and risks associated with storing data locally are eliminated. Users are able to securely access their desktops, including all applications, on any internet-enabled device from any location, providing a high degree of flexibility for your business. Class Hosted Desktop is part of an extensive range of voice and data services and includes the applications and licenses for all Microsft Office 2010/2013 components and a full Outlook exchange service plus all updates. Our solution enables businesses to benefit from an enterprise grade IT environment. This includes centralised management together with robust back up and security systems, all at much lower costs than those associated with a traditional locally installed, server-based IT. Costly capital expenditure is replaced by low monthly operating expenditure a utility pricing model, which means your business only pays for what it uses. There is also the flexibility to add and remove users as you change. Total flexibility in the way you work Moving to a web-based platform gives your workforce 24/7 access to their desktops and data from smartphones and laptops anywhere in the world ideal for remote workers, homeworkers or travellers. You can also create a Virtual Office for workers at multiple locations. Business Benefits Reduce IT Costs Move to Opex Model Scalable & flexible Protected & secure Access desktop and data from anywhere Energy efficient

2 What will Class Hosted Desktop give to my Business? Lower IT Costs & More Flexibility Hosted Desktops remove the need for costly capital expenditure and on-going maintenance on physical servers. Instead, there is a low, fixed monthly pay-as-you-go cost and you only pay for what you use. Greater flexibility is provided because storage and memory requirements can be scaled at the click of a button. Furthermore, old PC s or thin clients can be used, as processing is powered in the cloud. Managed, Supported IT Our Hosted Desktops are monitored 24/7. Our performance indicators demonstrate a robust 99.99% up time. Support from our UK based team is accessible by phone or providing help and assistance as required. Protection and Security Users no longer store their data on local machines and there is, therefore no risk of data loss or theft. We protect data with features such as enterprise grade firewalls, antivirus and anti-spam programs, advanced encryption and an exceptionally robust disaster recovery service. Business Continuity Hosted Desktops can be accessed anywhere, from any internet enabled device. This ensures that in instances such as snow or travel disruption, your business can continue normally. This also provides flexibility for your employees, leading to greater efficiency, work-life balance and job satisfaction. Scalability Hosted Virtual Desktops allow you to scale your IT. Users or even additional storage can be easily added or removed in minutes, without additional capital expenditure. Centralised Infrastructure & Simplicity Hosted Desktops offer centralised IT administration, providing a significant reduction in maintenance, support and cost. There is no need for patch and administration management leaving you free to focus on your core business. Energy Efficiency Leveraging Hosted Desktops allows you to make significant savings on energy. Accessing via a thin client uses only 10% of the power used by a traditional PC.

3 Crunching the Numbers Hosted: the cost-efficient way forward Hosted Desktops remove the need for costly capital expenditure on physical servers because our utility pricing model allows businesses to only pay for what they use on a monthly operating expenditure. Multiple additional cost savings are possible as there is no longer a need for expensive IT maintenance contracts. Internal IT specialists can focus on strategic projects or even be re-assigned. Existing PC s can continue to be utilised and have their life extended - alternatively savings made by implementing Virtual Hosed Desktops, can be utilised to invest in energy efficient thin clients, with double the life span of traditional PC s. Each Hosted Virtual Desktop license includes the latest version of MS Office together with enterprise grade anti-virus and anti-spam, meaning businesses can benefit from a low all-inclusive pricing model. Financial Benefits of Hosted Virtual Desktops Traditional IT Capital expenditure (capex) & operating expense (opex). Servers and software upfront purchase costs. Entire financial risk is taken upfront with uncertain return. Maintenance and depreciated capital expense. Servers can consume approximately between 600 & 800 per year in power. Hosted Desktops Operating expense (opex). Pay as you go Pay only for what you use. Financial risk is taken monthly and matched to return. No maintenance expense. No servers to power.

4 How can the Cloud make your data more secure? Data Security - Backups Class do not underestimate the value of data and therefore offer exceptional data backup services. All backups are carefully managed and monitored by our technical team in the UK. In addition to our standard, inclusive daily backup service, we can provide backup solutions to suit any client requirements. Standard Daily Backup Class provide, as standard, a 30 day rolling backup service. Data is backed up daily and saved for 30 days. This allows us to retrieve on demand, any of your company data. Enhanced Backups Our enhanced backup service is available as an additional service. With this service, data is archived on a daily basis, but can be retained for up to 7 years to meet regulatory requirements. Bespoke Backup Class has the flexibility to design a data recovery service to suit - this can include, for example, off-site backups through any designated preferred providers. A quotation for any preferred plan can be provided on request. Tier 3 Data Centre Security We re proud to offer a hosted service from one of the most secure data centres in the UK. Security is an essential part of the data and voice services we offer, which is why Class and our network partners invest significantly in hightech security infrastructure and also maintain strict access protocols. Security features within the 24/7 guarded compound include regulated security staff, external CCTV cameras, internal infrared cameras, movement detectors together with a multi-tier manual and electronic identification process. This comprehensive security system for our customer s data guarantees complete peace of mind. Data Centre Features Power Provisioning Power provisioning to racks including on-site sub-station with a protected ring feed from the National Grid. Uninterruptable Power Supply We have significant UPS provision, which is monitored continuously and manually checked daily by our data centre technical team. To ensure total piece of mind, preventative maintenance is performed by power supply specialists, Reillo, twice a year. Air Conditioning 6 x Airedale DX CRAC units and brand new cold aisle containment system recently installed throughout the data floor. Fire Detection and Suppression System Including FM-200 gas fire suppression system in both data floor and UPS rooms; 4 x VESDA (Very Early Smoke Detection Apparatus) units strategically positioned throughout data floors. Generator and Fuel Tank Starting mechanism fully automated on mains failure including mains sensing changeover contactors.

5 How can the Cloud make your data more secure? What is Included? Applications included as standard Our Hosted Desktops come with an extensive range of cutting edge applications at no extra cost, all installed and configured including the applications & licenses for all Microsoft Office 2010/2013 components & a full Outlook exchange service plus all updates. Free hosting of third party desktop application Class are able to host almost any third party application you require*. The applications must be licensed to you by the vendor and will sit on our servers giving you access to your software via your Hosted Virtual Desktops. Applications hosted for clients include: Act, Sage, Pegasus Opera, EPOS, Vebra, Encore, Domus, IRIS Legal, AlphaLAW, Eclipse Legal Systems, Bond Adapt, PCRecruiter, Eploy, Colleague, intersoftware and many more. Data Storage Allowance Each user receives 10GB of data storage and 25GB of storage, which can be grouped together as an allocated total for departments or companies. You can buy extra storage upon request. * The application must work in a supported Microsoft environment exchange service Our Hosted Virtual Desktops include a virtual exchange service that enables you to access s on the move. Each user enjoys a 25GB limit, with full exchange services; push to any device with full constant synchronization; support for Microsoft Outlook 2010 or 2013 and the ability to share calendars and view other accounts with permission. Our secure exchange service has daily backup, complete anti-spam and anti-virus protection. Data backup Your data and applications are backed up daily. This is done via the internet and fibre connections giving you total security and peace of mind. Class can also make provision for any preferred backup regimes as an additional service. 24/7 access You have complete access to all your data, applications and s, 24/7 anywhere in the world. This can be on any device connected to the internet including ipads, iphones, Androids and Windows Mobile Devices. IT support Our UK support team provides you with remote 24/7 support via phone or . Your account is managed by a support team who understand the needs of each client and the impact of any issues that arise. Robust IT with 99.99% uptime Technology Using best-in-class technology we deliver an optimal solution to our clients. Networking is provided via a mixture Juniper, Cisco and Peplink systems, which integrate into the datacentres. We provide both Citrix and RDP Desktops, giving our customers the greatest choice of technology to best suit their needs. The systems that support Class Hosted Desktop are built on industry standard VMware, which gives us unparalleled flexibility to respond to our clients varying requirements in very short timescales. This also enables us to provide extra stability, high availability levels, and speedy Disaster Recovery. A mixture of IBM, DELL and HP Kit, allows us to find the best solutions for our customers at the best possible prices. What Next? For an initial consultation and a quote please contact our sales team on or

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